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CB Internet Providers CenturyLink Complaints #2-21
CenturyLink

CenturyLink review: Extra month bill

P
Author of the review
5:28 pm UTC
Verified customer This review was posted by a verified customer. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

I cancelled my service 7/31/26. I was paid up to 8/13/26. On 8/10/26 I was notified that I would be billed on 8/13/26 for service from 8/13/26-9/13/26 as Centurylink does not give prorated refunds. I am tempted to call my bank and challenge the 8/13/26 charge but as it is only $55, it probably is not worth my time. I cancelled my service which was 1 internet line up to 40 mbps, actually was 25 mbps on multiple l tests. Also over the 7/4/26 the internet was down, and they couldn't be bothered to repair the problem until after the holiday weekend. Starlink same charge and a real 100 mbps.

Recommendation: Don't expect Centurylink to value customers and expect predatory billing.

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  1. CenturyLink Contacts

  2. CenturyLink phone numbers
    +1 (800) 244-1111
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    Headquarters
    +1 (877) 348-9005
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    Internet Service
    +1 (877) 348-9007
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    67%
    Confidence score
    Phone Service
    +1 (866) 314-4148
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    Prism TV Service
    +1 (866) 963-6665
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    Ordering Services
    +1 (800) 423-8994
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    Payment Specialists
    +1 (877) 837-5738
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    Moving Services or Billing & General Customer Service
    +1 (877) 803-8414
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    Disconnect or Cancel Services
    +1 (318) 628-7981
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    Engineering And Technology Management
    +1 (505) 250-4393
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    Infrastructure Engineering
    +1 (407) 628-6624
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    Sales Engineering Manager
    8558914083
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    Small Business
    8772990946
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    +1 (800) 603-6000
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    More phone numbers
  3. CenturyLink emails
  4. CenturyLink address
    930 15th St. 11th Floor, Denver, Colorado, 80202, United States
  5. CenturyLink social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Aug 13, 2026
  7. View all CenturyLink contacts
CenturyLink Category
CenturyLink is ranked 13 among 53 companies in the Internet Providers category
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