The complaint has been investigated and
resolved to the customer's satisfactionResolved QVC — hold on bank acct
resolved to the customer's satisfaction
I placed an order on the 15th of August then saw the same product that came with a kit on the 16th. They said "no problem we'll cancel the order and reorder ” what they didn't say was that there was a hold on my account for the first order. So when they did the reordered they put another hold on my account. There were two holds for 7 days and here come the hurricane of overdraft fees; I couldn't even transfer money from my savings account because the bank only allows 6 transfers. Well I called on the 18th sent over a fax from my bank to corporate to req a refund on the OD/Fees and it was denied.
After my 3rd call for the day which was August 19th at 3:00pm central time and another trip to my bank and while I was at the bank then finally a customer service rep gave me the number to corporate, this is all after asking earlier and being told that corporate does not take inbound calls and they have no phone number. So to my surprise the customer service lady told me that they canceled my order. This was with out my knowledge. Customer service told me they tried calling and someone said "there is no Melinda at this number, helloooo "it was my cell phone" every time I called they knew exactly who I was before I could tell them who I was!!!
Well after leaving a message for a priority call back the next day which was the 20th, I finally received my priority call back on on the 24th of August I spoke with Inez in corporate and she told me that QVC could not verify my account information?!?! but wait on the 18th I sent them a fax from my bank about the overdraft fees so besides all of the chaos I still had a hold on my account for the reorder that they canceled, I am still out 180.00 and no product, Inez said that they would not refund me the OD/Fees, nor would they discount the product 180.00. And I could not sign back up with QVC with out clearing "this up" which “they” caused. So basically what she is telling me is that an inquiry for their product cost me 180.00!!! HOWS THAT FOR CUSTOMER SERVICE!!! I work of the police department here in Austin and am also a part time Mortgage Loan officer (#81766 TRMLO) and you bet your 180.00 worth that EVERYONE WILL KNOW WHAT HAPPEND FROM NEW CLIENTS THAT I WORK WITH IN THE INDISTRY TO CITIZENS WHO ARE VICTIMS AS I AM!!!
This was unfair to me it the worst way possible, I don’t have 180.00 to throw away and I worked really hard to get this money to buy the camera, I really was excited to receive this product and be able to flex pay, I currently have an account with HSN and have no problems, I strongly suggest QVC start training there customer service reps to disclose the “HOLD” to your average consumer when one needs to cancel an order.
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