Quest Diagnostics review: I am sorry that you hate your job...

I went to the Quest facility in Warrington PA where I have had wonderful service many times before. My experience today was very different. ~30 minutes after my appointment time, I was called back by a person I had never had before. She was very bitter about her employer and could not wait to let me know about it. She blames Quest for always understaffing, never allowing her a reasonable lunch break and feels their model is "Just about the money". That was for starters.

Next, she discovered that the "Diagnostic Code" on my paperwork was incorrect and told me she would call my doctor’s office. After 30 seconds or so she hangs up and says no one there so you will just have to pay for the test. I grabbed my papers and told her I would take care of it somewhere else, with someone else. No blood was drawn.

That employee, whose name I did not catch, has an anger in her heart for Quest and her need to bring customers into her problems is unprofessional and inspires no confidence in your company or your processes. Perhaps someone in your leadership will want to talk to her. Today might be the right time to do that. In any case, I will take my business elsewhere to ensure I don't have to encounter her again.