Qatar Airways review: Holding luggage more than 19 hours/refused to board flight

To whom it may concern,

This is Jona Mirabella. [protected]@live.com is my email.

I along with my 2 daughters were denied boarding a flight with Qatar airways. We bought a ticket through Just Fly. The first leg was from Kona to Lax. When we were going to board our flight to Doha from LAX and then had a layover and were going on to Addis Ababa the airlines was changed from American Airlines to Qatar. They said they needed to print up new boarding pass. Then the lady with Qatar airlines asked if we had a visa. I have been to Ethiopia before and had received it upon arrival. Also, one of my friends said we could get it upon arrival. When I looked online there was a post written 7 days before saying that we could get it upon arrival. She made a phone call and said, things have changed and that we need to get a visa before hand. She would not allow us to board and she said our luggage would be taken off. She said apply for the visa and that we needed to go down to the other part of the airport called Tom Bradely to get the luggage. We went down and multiple times asked Qatar about our luggage and they said the bags will take a long time. We never did get our bags that day and could not buy new tickets to leave LAX because we didn’t know when we would get our bags back. The visa to Ethiopia would take 3 days to apply for and receive online.

I made a phone call to try to get money back due to not being allowed on the flight and they said, its too late because you already were on the first leg of the flight from Kona to LAX. In Kona no one had informed us of anything..so there is no way we could know.

I also made a phone call to ask about getting money back and they would not even give a hotel room or a voucher. We ended up sleeping in the terminal close to the luggage claim. It was very cold in the airport so I bought, 3 throw blankets in the early morning when the store opened, 3 cranberry bars and a milk box for my youngest daughter. The total was $97.44.

In the morning, when I went to the line of Qatar airways they still did not have our luggage.

The name of one of the ladies who would not let us board with Qatar airlines is Magda. There was also another lady as well.

We were supposed to fly September 10th at 2:45pm from LAX to Doha. Then on to Ethiopia. Our youngest daughter has not been to Ethiopia so we wanted to take her there for a few days. We were supposed to arrive in Addis Ababa on the 11th at around 11:25pm.

1) Requesting compensation, which I read each passenger is entitled to a 250-600Euro compensation in the event of denied boarding, flight cancelation or long delays (3+) We were both denied boarding and had a long delay waiting for the airlines to return our luggage. The total that we had paid for the flight to Addis Ababa from Kona was $1,760 total.

2) I am requesting compensation for the long delay in return of our luggage. It took 19 hours and 30 min till our bags were returned to us.

3)We are also asking for compensation for the $97.44 spent in the Hudson store in the LAX.I do have the receipt.

E ticket info:

Jona Mirabella Qatar Airways:157-[protected]

Sevara Mirabella Qatar Airways: 157-[protected]

Jazarah Mirabella: 157 [protected]

With kind regards,

Jona Mirabella