Qatar Airways review: Baggage claim

case ( CAS-2507349-K5T0B3 )

CRM:[protected]

Baggage Team -

Grace Wanjiru Ngari 

Qatar Airways Customer Care-

Dear Qatar Airways Customer Service Team,

I am writing to express my deep concern and disappointment regarding the lack of response and resolution to an issue I have been facing with your airline CUSTOMER SUPPORT/ CARE DEPARTMENT. I believe it is important to bring this matter to your attention AGAIN in the hope of finding a satisfactory resolution.

On 25 AUG, 2023, I had booked a flight with your airline under the reservation reference number [E-TICK # [protected]]. Unfortunately, the flight did not go as planned, and I encountered several issues during my journey, which I have outlined below-

Flight Connection: The flight I was booked on, QR 0764, was very tightly connected on next flight by [appx 2 Hours] hours. This tight connection caused significant inconvenience and disrupted my travel plans.

Luggage Mishandling: Upon arrival at my destination, I discovered that my luggage had been mishandled, and my luggage was not loaded. I immediately reported this to the airline staff at the airport, but no action was taken to address the issue properly.

However, instead of contacting me next day for my luggage - No one contacted and after 3 days I have to send a private driver to check upon the luggage as NO ONE picking the phone which was provided to contact them-

When I received my luggage after 3 days my new RUBBER TAG NAME was missing -

Customer Service: Throughout this ordeal, I attempted to contact your customer service department multiple times via phone and email to seek assistance and resolution. Regrettably, I have not received a single response or acknowledgment of my concerns.

I understand that unforeseen circumstances can lead to travel disruptions; however, the lack of communication and assistance from your airline has left me deeply frustrated and dissatisfied with the service I have received. As a loyal customer who has chosen your airline for numerous journeys, I expected a higher level of customer care and responsiveness.

I kindly request the following actions to be taken to rectify this situation:

Compensation: I would appreciate compensation for the inconvenience and distress caused by the luggage delay and luggage mishandling.

Resolution for Damaged : I request a thorough investigation into the mishandling of my luggage and a prompt resolution for the damaged items.

Improved Customer Service: Please address the issue of unresponsiveness in your customer service department to ensure that future customers do not face similar difficulties when seeking assistance.

Today 3 weeks has passed but no satisfactory resolution for compensation is made by QATAR.

I believe that taking these steps will not only resolve my current predicament but also help enhance the overall reputation and customer experience of your airline. I value the relationship I have had with your airline in the past and hope that this matter can be resolved amicably.

Thank you for your prompt attention to this matter. I trust that you will take the necessary actions to address these concerns and restore my faith in your airline's commitment to customer satisfaction.

Sincerely,

Syed Haider Abbas

+[protected]