Qantas Airwaysqantas lounges

L Sep 27, 2019 Review updated:

We recently travelled from Brisbane to Dubai - Dubai - Venice and then return from London to Singapore and then return to Brisbane. Our flights were all booked through Qantas and we were told by your Qantas lounge salesperson we could use the lounges in all these destinations as we had Qantas booked tickets. When departing from Dubai we approached the Emirates lounge and we were refused entry even though we had a Qantas booked ticket and a Qantas lounge paid membership. They said we could use the lounge if we paid US$160 each to enter. When we were departing Singapore we visited the Qantas lounge only to find they don't commence operation until 2.30pm and we sat at the airport from 630am until we flew at 10.20am. We then once again approached the emirates lounge which we were told by your staff that we could use this lounge as you codeshare with this company and we were flying Emirates on a Qantas codeshare ticket. We were once again told that our paid membership was not accepted. The times we were turned away we were told if we were flying business class we could have entered. We are very disappointed with our paid membership as we only joined due to the amount of flying we were doing on this journey. Please explain why it only seems business class is the only clientele that you identify. We are now looking at other options for airline travel
Our email address is darren.[protected]
Our booking number is OHU56E


  •   Sep 27, 2019

    such questions shall be addressed to the air carrier, which had promised the service (eticket).

    0 Votes

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