The complaint has been investigated and
resolved to the customer's satisfactionResolved Purolator — customer service is awful
resolved to the customer's satisfaction
The customer service I've just received regarding my order was terrible. I literally missed my delivery by 5 minutes. When I contacted them, was told that there was no way of contacting drivers (I was thinking maybe he was nearby in my neighborhood). I asked what they would do in case of an emergency, was told that this was not an emergency. And apparently the local depot does not take calls. I was supposed to receive my order yesterday and received an email last night asking to call. I called at 7 this morning and had my phone numbers put on file so I could receive a call. I was then told that the drivers don't have phones. What an awful experience. Just thought I'd save someone an extra run on TUESDAY (which is when they're telling me I will receive my order). Disgusting!!
The complaint has been investigated and resolved to the customer's satisfaction.
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