Purolator review: Undelivered

The local purolator had my parcel and for a week drove it back and forth right past my house but kept taking in back to facility saying address not found.
Other company deliveries come here frequently, without issue. Even purolator had been here in the past. So I spoke with them and we straightened out what their confusion was and I asked the agent to also pass along my phone number to the driver in case they needed a pin. Well, a new week came and once again, they sent it out for delivery, but didn’t bring it to me, instead it went back to their depot and now they have informed me they have returned to sender. Of course they blamed it on the sender saying they labelled it wrong. So, I spoke with them to clarify and everything was correct. Shifting blame when this was their issue. Purolator seems to hire drivers, not DELIVERY drivers. Anyone can drive around with a bunch of parcels, but apparently actually delivering them is the tricky part.