The complaint has been investigated and
resolved to the customer's satisfactionResolved Purolator Canada — bad service
resolved to the customer's satisfaction
We have sent a package including a passport by Purolator. They specifically said sending passports is ok, and it was declared on the envelope that it includes a passport.
PUROLATOR simply lost the package. From the tracking system it seems that it never went out of the town, yet they undertook no serious effort to find the package. The case that was opened 4 days ago simply got closed today by declaring our package as lost, i.e., they do not want to even look for it any more. The cost that was charged is $100, ten times higher than other comparable service providers.
The complaint has been investigated and resolved to the customer's satisfaction.