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Publix Super Markets

Publix Super Markets review: Publix pharmacy associate

S
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9:09 am EST
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I called the pharmacy on Thursday to find out when the meds for my husband would be available to pick up and was told it should be 5:15 EST. I went to Publix and waited outside for a few minutes prior to entering the store, which was store #1448 located in Inverness, FL. Before getting out of my vehicle I put on a mask, due to me and my husband had been sick and been to Dr. and did not want to spread anything if I should have the flu etc. I was being considerate of everyone inside and outside of Publix. I ran in grabbed 3 items I needed, then headed to the pharmacy. I was the only one in line, and the CS associate was assisting another customer, and she was in training, I was ok with that. When the lady got done, she asked another young man to come up front and I saw she left. He asked to assist me, I let him know I had 4 prescriptions to pick up, and could I pay for the items I had with him? He said 5 items or less. I said ok I want to pay for the meds separate, then the 3 items. He had 1 of the prescriptions ready and said it should be another 10 mins, (without ever asking anyone regarding the meds that was still in process) I said I do hope not as I stepped aside, within a few secs he said, here they are. I Paid for the meds with my Flex card as I usually use online only with Publix as I go thru the drive thru. After the purchase he just stood there, I said can I pay for these 3 items? HE said well there is no line over there, but I guess I can... I turned around and thought what did he say to me. I was very SHOCKED to hear this come out of his mouth. His name was Dennis. I felt at that point fuming. It might not be a lot for PUBLIX but Customer Service means A LOT to me. I get all our pharmacy needs at this location. Customers can hear everything, so he should check himself before walking in that door. Next time I will say something! Stacy Ferro

Desired outcome: He needs to be retrained on the importance of Customer Service. Dennis represents Publix.

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  1. Publix Super Markets Contacts

  2. Publix Super Markets phone numbers
    +1 (800) 242-1227
    +1 (800) 242-1227
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  3. Publix Super Markets emails
  4. Publix Super Markets address
    PO Box 407, Lakeland, Florida, 33802-0407, United States
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    Oct 07, 2024
Publix Super Markets Category
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