Publix Super Markets’s earns a 1.7-star rating from 308 reviews, showing that the majority of shoppers are dissatisfied with grocery shopping experience.
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publix going down hill!
Agree 100 percent, this company is losing mr. George jenkins values! Class action lawsuit... Count me in... Even them white tokens? Huh, what happen? That was the old publix way of sayin thinks for a job well done and handing it to us the workers..., now no more? Why? We, who work there are the owners right? Isnt that what they told us when we got hired? Oh yes, I remember that, they even gave us lunch in that training room... Poor mr. George, what would he do?... I myself, have been with publix for 8 years, worked in 4 deptments, had my hourly pay rate not put in 3 times, had to get 2 years worth of back pay, vacation time not put in twice, cleaning and cleaning deli's, working overnite scrubbing floors, doing manager duties, u name it, took tests to become a manager made the list but never got picked... O yes, what would mr. George do? He believed people came first... Looks like albertsons people got a good deal, with promotions...
not true...
no pleasure to work for
Back in the day I worked for Publix as a cashier and quickly worked my way up to the front office. Back then treating all employees with respect and fairness was high on Mr. Jenkins list.
Recently Publix went to a Pay for Performance policy as a way to save money and ***-out poor performers. Now senior citizens who work for Publix are expected to keep up with teenagers. The result is a cut in their paychecks. Have you ever noticed how many older employees there are at your Publix? Surprised that this has not been challenged in a courtroom as a Class Action Discrimination Suit. Long term older employees can't be expected to work at the same pace as younger employees.
No Publix employee is really safe. What's to say if you rub any manager the wrong way, that you will not receive a low evaluation even if you are a top performer? What if managers are able to increase their bonuses by keeping employee wages down due to this pay system? This could be wide open for abuse.
The Distribution Warehouses have also been hit with this greedy, I mean cost-saving idea. Workers are expected to work at super-human levels in order to keep within VERY strict time limits. Fall below your time quota and you are given a choice to resign or be fired.
But wait, there's more, if too many employees are able to make their quota the time limit is shortened so that those employees are paid less for their higher performance. I know this for a fact since it happened to a family member. Not only is this practice unfair it also puts their employees in danger. Having workers race around a warehouse full of racks, product, carts, pallets, pallet jacks and forklifts etc... is an accident waiting to happen and perhaps a lawsuit, too.
Talk about poor employee relations! Looks to me like the spirit and values of George Jenkins are no longer with Publix. I have decided to take my business elsewhere and so have many of my friends and relatives.
I agree 100 percent too. class action lawsuit, count me in. I have already received discrimination and sexual harassment (which was admitted to in writing by my assistant manager not once but twice). Let's do it! Anyone find anything on the internet ...yet?
Agree 100 percent, , class action lawsuit... count me in...even them white tokens? huh, what happen? that was the old publix way of sayin thinks for a job well done and handing it to us the workers..., now no more? why? we, who work there are the OWNERS right? isnt that what they told us when we got hired? Oh yes, I remember that, they even gave us lunch in that training room... Poor Mr. George, WHAT WOULD HE DO?... I myself, have been with Publix for 8 years, , worked in 4 deptments, , had my hourly pay rate not put in 3 times, had to get 2 years worth of back pay, , vaction time not put in twice, cleaning and cleaning deli's, working overnite scrubbing floors, , doing manager duties, , u name it, took tests to become a manager made the list but never got picked... O YES, WHAT WOULD MR. GEORGE DO? HE BELIEVED PEOPLE CAME FIRST... looks like Albertsons people got a good deal, , with promotions...
bad customer service
I have never had a problem at a publix that the manager couldn't take care of. all you aholes out there - get a life!!! - stop blaming everyone else for your own crappy behaviors. I don't how many times (but it is/was many) that I have to hear one of you complain about nothing, and argue to the manager as if it is the manager's fault. go and yell at what...
Read full review of Publix Super Markets and 11 commentsmeat department
I went to Publix yesterday and was purchasing some meat. First I noticed that the butcher was not wearing gloves to package the meat. I got his attention and on his way over to me he pushed a cart out of the way, closed a box and turn the pages of the pricing book and return to packaging his meat. I found this to be disturbing because after he was finished with all of that he returned to handling the meat without washing his hands. Now I love Publix and was very disappointed with the practice of not washing your hands or wearing gloves when handling meat. After letting the store manager know what I just witnessed and letting him know how grossed out I was, he told me that "in the butcher's defense, the FDA approves not using gloves when handling meat! And if the meat is cooked at the right temperature, everything should be fine." I don't think the FDA approves the practices between packaging meat and returning to it without washing your hands. I will not be purchasing meats packaged by Publix anymore...
The complaint has been investigated and resolved to the customer’s satisfaction.
The meat department in the Naples Publix at 41 and 951 has terrible meat.
Every week something tastes really bad.
I have worked in meat markets, their using old boned meats that have been around for way too many days.
Their ALSO aging their meat way too long to the point it's almost gone bad.
No one is over seeing the butchers, and that's where the problem lies.
The managers at this store are not doing their jobs.
We always used gloves in my brother in laws meat market in Sarasota.
Not only that, they raise their prices during the season.
VERY POOR MANAGEMENT and the FDA should be called in which I will be doing tomorrow after talking to the manager.
In fact, in using the saw: it is a safety requirement that he NOT wear gloves as they can get caught in the blade and suck his hand in and cause him serious injury or death. Watching someone's hand be cut off over my steak... that would ruin MY appetite.
Actually, the FDA DOES approve that. The requirement of gloves is specified only for 'ready to eat' and 'cooked' product. The 'not washing his hands' is another thing entirely though. eww.
everyone is not treated equal
Iv'e been working for publix for several years one of the best places i've ever worked. Unfortunatly some things are very unfair. If I was black it would be great but i'm white. White people have to go by publix rules while all blacks do not. I don't understand I thought all people were created egual but it seems its not. I see black women with finger nails 1 to 2 inches long. Let a white lady try this they would be suspended. Black men have long braids and dont't shave if I tried this I wouldn't have a job or be suspended. So even though I can"t say much because I really need my job. Why can't we be all be treated egualrules are rules' treat us all the same'
Now it's race? When I worked there for over 7 years ago in the 1990's, it was women.
We were actually told by one manager that there was a hiring/promotion freeze for ALL men. Period. Not official, of course, but for about the next year, no guy should expect to be promoted into management. That's what happened.
Women with less experience, poorer records, etc... were promoted into management. They skipped over many guys that were waiting in line.
Publix will not get sued for skipping over a white dude. But will get sued over and over if someone thinks they (female, minority, etc...) might have been passed over.
Sad. I liked working for Publix. The pay was low (of course... grocery store...) but goof benefits, and lots of nice people there.
Publix is scared of blacks. Most big company's are. Its a numbers game. I have been told I have to hire a certain color(it has went both ways). If you were in a mostly black store you have gotten promoted. I know still not fair but that's how it work. A white promotion out of a black store.
Consult a lawyer about Reverse Racism in your area and see what you can get out of that.
Class action lawsuit count me in... 9 years with publix... Took test for manager slot, made the list, was even told i would make a great manager. My two department managers were black at the time, , all i did was do there work load, ordering, cleaning walls, trucks, counts u name it... dreams of running my our department.. Then what i see, gay Albertsons worker come in as an asst manager... WHAT HAPPEN THERE? UNFAIR INDEED MY FRIEND..
accused me on theft
i had a soada with me from another place i intended to fill it up and pay for it. he folowwed me and yelled at me if front of aloy of people that i was taking the drind. i was humiliated and embarassed because i work at a local store nearby. ihave never taken a thing from anywhere. when i confronted wes the customer service mgr. he was very apolegetic but i was not forgiving.that is slander how could you say i wan't going to pay for it if i was still in the store. when i told the rude mgr. he embarassed me he said thats fine i have been in retail all my life and what he did was illegal and i will pursue it
Look you cannot just open a can of soda and fill it up.
certegy check services decling to cash my checks at pulix
I have been a long time customer of Publix. Today I paid in full two bounced checks. I then tried to cash a check fo 50.00 with Certegey dclining the transaction. Ck# 0259 Acct#[protected] Bank [protected]. My Id#c536872636990.
Thank you,
Veronica Cantrell
Certegy will not allow you to pay with checks anymore. They keep a record of all the people who have paid with bad checks and then do not let them pay with checks again. Ever. Even if you have made good on the check, they look at it like you are a 'risk' because you let a check bounce in the first place. More and more places look at it like this- you bounced one check, you may bounce another one. So they refuse to take any more from you period.
DO NOT POST YOUR ACCOUNT NUMBER ON HERE! You have just now opened yourself up to people stealing out of your checking account!
jeff lawyer manager of publix found cheating with a customer
My friend found Jeff Lawyer’s phone number and Publix phone number in his wife cellular call history records and also a voice message telling his wife he was “on his way, going down the Turnpike”. He sent a letter to the District Manager, Jim Yeatman already, he is waiting for an answer. Me along with all his family members stopped shopping in Publix we now...
Read full review of Publix Super Markets and 12 commentsrude manager
My daughter and I went to the Publix in LaGrange, GA to purchase some cherries that were on sale. We went to the produce dept, we found some but were unsure if they were the ones on sale so we asked the employee there, she said that they were the correct ones. Upon check out the items rang up different, the cashier called the manager, Richard Harper. The cashier told him that we said these should be on sale, the manager said no they aren't. I was trying to tell him that the lady said they were but before I could finish my sentence he interupted me and said what lady. It was the tone of his voice that was very unprofessional. I began to tell him again that she was working back at the produce dept. He kept on that these were not the right ones. I told him that there is also a sign at the cherries that reflects the sale price. He continued to talk rather loud and rude to me and my daughter in front of several customers. He wanted me to show him the employee so we went back there but she had left. He then said that we could have the cherries which was not what we wanted him to do we wanted the correct price. The thing that made me upset was his behavior, very unprofessional. As for me, I will never go in that store again. He could have handled this alot different, I know because I deal with the publix every day. Thanks for listening. Have a great day.
the customers
I'll stop in Publix every so often when I'm on the road in Florida (there's one on every street corner just about). As a grocery store in itself, Publix is OK. I don't see anything real special about it. Sure, they dress up everything to look real nice, but I am smart enough to see right through that. Also, I guess if the smell of stale bread gives you an orgasm, Publix is the store for you.
What makes shopping at Publix NOT a pleasure? The customers. They're rude, they're obnoxious, they're pompous-assed and brown-nosed, and they grace the store thinking to themselves "yes, I'm better than everyone on this god-forsaken planet because I'm willing to spend three times as much for groceries as I would have if I shopped at Wal-Mart." Good luck trying to get something from the deli. It's always overcrowded with losers who don't know how to cook and treat the people working behind the counter like their mothers (on a side note, Publix fried chicken is terrible).
Worst yet is that unlike any grocery store, or any store that just happens to sell groceries, Publix is the only one in existence that has fanboys. Just take a look at some of the comments people have posted on this site alone. If you DARE say anything even remotely negative about Publix, the fanboys viciously attack you. You thought Twilight fanatics were bad? Get a load of these fanatics!
I think the only other store I know of that has such inane people for customers is Target.
I think I will...###.
The complaint has been investigated and resolved to the customer’s satisfaction.
Then do us all a favor and go to Wal-Mart. Have a nice day.
just not the same service anymore
Lately I've been noticing that the service at Publix just isn't what it used to be. I've always held Publix Supermarkets in high regard because of their cleanliness and attentive service at the checkout but I've noticed that alot of the adult employees have been replaced by young teenagers who are always preoccupied talking about the latest party or rap song with the bagger who is also a teenager.
Most of the time they don't even acknowledge the customer unless it's to tell them their total and then you're lucky to get a thank you. I don't know, maybe it's me, but I feel that Publix has definately changed and not for the better.
The complaint has been investigated and resolved to the customer’s satisfaction.
I know the Publix that I am familiar with has some great cashiers. Friendly and always say thank you.
Even the baggers offer carry out service. It has quite a bit to do with the managers. The store I am familiar with has ome great managers there.
Well it's like this...it's cheaper to hire the youngin's because they don't work full time so you don't have to pay them benefits and they will accept minimum wage. But in defense of the youngin's, a good deal I have run into have been courteous employee's.
not pet friendly
This store will not allow signs about a lost pet to post on their doors.
I shop there every single week
How Do I suppose to let people know?
And if you put them outside around them they also take them down.
Not everybody has a computer or knows How to use it...
The complaint has been investigated and resolved to the customer’s satisfaction.
I don't like thug
i am a woman trapped in a unloving marriage i believe my husband who is a cop is screwing our babysitter who is takes care of our bad ### kids while i get high everyday on meth anyway my husband gave me some cash and decided to allow me to do some grocery shopping since he and the kids was tired of sloppy joe and hot dogs so i decided to go to our local market publix which has too many african americans working there i held my purse close and the greeter who i think was ###ed made my skin crawl i got some hamburger, steaks, and chicken and bumped into a mexican who im sure wasn't in this country legally he apologized and went on his way pinto beans in hand ha ha i made my way to the cash register and the cashier was ringing up a black woman with a shopping cart of food it must be nice to have food stamps ha ha after she left the cashier a beautiful white woman rung me up and the black boy bagged my food i watched him closely afterwards he asked to carry my bag i looked him dead in his eyes and told him I DON'T LIKE THUGS
The complaint has been investigated and resolved to the customer’s satisfaction.
You are so ignorant! I see why your husband is screwing someone else.
What the hell is this? People like you disgust me. I'm a white guy, natural born american...but I don't think that makes me special, or better than the next guy. I hope you get beat down and robbed by schizophrenic old white women on the way home. Idiot.
customer service
deli dept has un willig to service customers and rude attidue toward yhe help and serving customers . when complait was made to store manager his comment was what can i do well he had his oppertunity to write up the deli manager chris fisher, but jason huber chose not to do eithr if it were any one of the employes he would hav had no trouble writting the...
Read full review of Publix Super Markets and 2 commentswaste of time
I frequently shop at Publix because it is close to my home but I will NEVER, EVER wait in their deli line again. Last week, for the fifth or six time, I waited over 25 minutes for someone to take my order. Often times, they are cooking chicken and won't even turn around to acknowlege that someone is waiting. There can be 1 person or 50 people waiting and the people behind the counter move at the same slow pace. I have walked out of line so many times I can't count.I have spoken with others in my neighborhood who have had the EXACT same experience. I will now drive an extra 5 miles to get my cold-cuts or deli sandwiches. Such a waste of time for me and a loss of revenue for them.
Publix deli, s need an improvement...Cleaning is just the begin... face make over big time...meats need to stay cold bottom line, , when you slice cold cut meat you are removing it from a cooler onto a slicer, , temperature drops, you slice that meat, , , temperature drops even more...Then hand package to customer, 30 to 45 minutes later he or she [the customer] leaves the store, they get home... Before you know it that meat was left out for an hour plus... above 41 degrees for sure.. then what happens? people get sick... so all deli, s need a big time make over, ...
While it is true you do have to wait a long time in the Deli you are getting what you pay for.If youre in a hurry go to Burger King.Publix has cut their help because items per labor hour is everything to them.But especially the people in the Deli suffer.There are many cross contamination issues and alot of things that must be done.Sometimes to the detriment of waiting customers.They are under alot of stress to give you wholesome food and not to make you sick.Publix expects alot out of their associates.Try to be patient and understand there is no worse job at Publix than the Deli.Ask anyone in the store if theyd like to work in the Deli.95% of them will say "are you crazy".
You must be an impatient fat person because I am an associate of publix, and unless you have worked for them you need to stop acting like a pampered complaining cry baby. I cook for Publix, and we are so busy, with such a work that your fat ### could not handle. Before you cry about not gettting acknowledged because we are tired of the same fat people coming for chicken, lose weight, and work on your manners, and maybe you will be acknowledged.
Dude seriously...you do realize the disaeses you can get from having them touch your food after touch raw chicken right? Personally I would rather have a person who hasn't been touching that crap take my order. But they can't because Publix spends it money on sending people to classes on how to sell Boars Head meats (Which costs more then regular meats and still tastes the same) instead of hiring more people. Call the manager up and let him know they need more people there.
peace brother
Funny.. Lets go deeper...Keeping labor down thats why you gotta wait... sorry thats the way it is... Every Publix deli dept are all the same.. Call lakeland for this complaint see what they tell you.. THE REASON is money and numbers also them boars head selling classes come first... Customers just have to wait, workers have to take the heat in the kitchen from customers... why? WHEN WITH MORE HELP THIS PERSON WOULD HAVE NEVER HAD TO WAIT... DUMMIES ABOVE... simple... Stand and shine...
The reason that the person cooking cannot come out right away is that they are cooking. If they stop to go to the front, then the chicken will run out and it will be 20 minutes at least before the next batch comes up. Also, do you really want someone who was handling raw chicken to run up to the front, maybe wash thier hands and just put on gloves? It takes two minutes at least to properly clean up and wash and sanitize hands and apron before you can take a fresh chicken order.( if the board of health saw that, the person would lose thier job, the deli may be asked to close, and ALL of the cooked food in the case would be thrown away and it would be an hour at least to re-stock it and clean it.) I find it funny that people complain about the cooks who "don't take orders" while covered in raw chicken blood ?
unprofessional
So... mostly what they said to me at the interview was, we are awesome. you are nothing. So shut up and don't acting like you are better than us. Yup. That is all about it. I was a french pastry chef at the fine dining restaurant and try to get a job at Publix bakery because of the bad economy.
And I had another interview set up in other location, but I had to cancel the appointment because I got an offer from other company. So I called customer service, ask for hiring manager. Lady who I spoke with said that she is not working that day. So I ask for the interviewer, she said that that person is not there either. I politely ask her if I can leave a message for them, then the customer service lady yelled at me "CAN'T YOU JUST CALL BACK LATER?" I asked her what time should I call back. She said right before the interview appointment. I responded her that I don't think it is right because then the interviewer is going to waste her time for nothing so I would like to let her know as soon as she gets there. Then I ask the customer service lady again what time the interviewer comes to work. Then she goes like "OK! OK! I will let her know!" and wanted to hang up. I told her my name and appointment time. Again, she goes "OK! OK! I got it!" then hung up. No King... what kind of customer service they are having there. So rude. So unprofessional. For get Publix.
hatred against blacks specially Haitians on the job
we have been working for Publix during a long time in this store, and too long ago we started new district and new stores managers and all of a sudden they started to harass us at they by there is too many blacks at this store and specially Haitians, and on top of all they started by conducting new laws at the job that we didn't even think that our corporate office in lakeland knew about though. So i suggest you guys to undergo an immediate investigation about this matter and i look forward to hear back from you, guys.
The complaint has been investigated and resolved to the customer’s satisfaction.
Publix hates black people
^^^Thats your own problem you ###, the express line is 10 and under, not 14, you stupid ###.
Bad company
I have worked for Publix for over 6 years now they really suck… They put on a front to the public and they treat their employees unfairly across the board… I took the management test (Got a high pass) along with many great employees in the store the only person out of the group that was recommended was the 20-year-old girl that had worked for Publix for...
Read full review of Publix Super Markets and 50 commentsbeware and stay away
Publix and Hess Stations were the only places selling half & half without any additives. Publix was more reasonable. I do not buy Publix cream any longer. I buy my cream at WalGreens but it is more expensive. So I have a choice, pay more money or stop buying cream altogether.
Do you intend, any time soon going back to producing your half & half without additives?
I do my best to buy mostly produce and never any packaged or prepared foods with the exception of low sodium products.
Modern technology has prolonged the shelf life of our food and shortened ours.
The money I spend on food is still cheaper than for doctors and drugs.
The complaint has been investigated and resolved to the customer’s satisfaction.
useless sales circular due to timing
No logic .
Weekly sales circular comes in the mail on Thursday for the Wednesday before. Grocery circular is for Wednesday to next Tuesday.
National coupons in the following Sunday newspaper . Meaning you must wait till Sunday in order to maximize shopping, if you use newspaper coupons.
1 cents mystery coupon used to be on Sundays so you could plan the grocery shopping and chance that they run out of the specials.
I like to plan my shopping lists. However they have moved the 1 cents to Wednesdays to encourage shopping ? Usually item is a publix brand item & full of sugar/ fat. I would be happier with paper and cleaning products (sponge, dishwashing liquid, etc) instead of food.
Why bother with this sales circular or the 1 cents mystery ?
Kroger does a Sunday to Saturday circular, which makes it much easier to plan meals & shopping.
I have not gotten a Publix sale paper in the mail since Christmas. Have they stopped mailing them in Tampa Florida?
You are seriously complaining about an item that you get for a penny? Are you joking me? If you don't like it, then don't buy it. You are not ENTITLED to Publix giving you a penny item when you want it. And you should get to pick what they give away for (virtually) free?! Get your head out of your butt.
I asked my local Publix why they changed the item to Wednesdays, and it is not only because they want to encourage shopping (Wednesday is senior citizen discount day.) The penny coupon comes in your local Wednesday paper, and you are supposed to buy the paper to get the coupon. Yes, you need a coupon. Most people at Publix are very nice and will give you the item without the coupon, but I don't expect them to. It states on all the advertisement for the penny item "with coupon."
Also the reason they do a Wednesday/Thursday circular is because that's when their trucks deliver product. (Common sense, but I have also asked the same question.) If you maybe asked questions instead of just automatically ###, you could have your answers. Publix product is usually delivered in the middle of the weeks, not on the weekends. But I guess you'll just ### about a trucking schedule too. Just go somewhere else. My local Publix people shouldn't have to deal with customers like you.
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Overview of Publix Super Markets complaint handling
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Publix Super Markets Contacts
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Publix Super Markets phone numbers+1 (800) 242-1227+1 (800) 242-1227Click up if you have successfully reached Publix Super Markets by calling +1 (800) 242-1227 phone number 0 0 users reported that they have successfully reached Publix Super Markets by calling +1 (800) 242-1227 phone number Click down if you have unsuccessfully reached Publix Super Markets by calling +1 (800) 242-1227 phone number 0 0 users reported that they have UNsuccessfully reached Publix Super Markets by calling +1 (800) 242-1227 phone number
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Publix Super Markets emailscustomer.care@publix.com100%Confidence score: 100%Support
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Publix Super Markets addressPO Box 407, Lakeland, Florida, 33802-0407, United States
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@StillAnonymous
Uhhhhhh...this new "Flexible Rewards System" will be inacted when? Cause from what I see you said that about six months ago. I still have seen a single reward system of any kind (Unless general [censored]baggery from managers is a reward). Just saying dude. How about you double check your info before posting it, m'kay?
If you bothered to ask someone, you'd know that a new, more flexible rewards system is being put into place...
Try getting some info before you bash your place of business... they do still pay you weekly right?