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Public Storage Customer Service

131 Reviews

Public Storage

701 Western Avenue
United States - 91201

Customer Support Phone Numbers

+1 800 567 0759(Existing Customers)
84 35
+1 800 688 8057(Reserve Storage)
13 8
+1 888 797 6980(Modify Reservations)
12 4
+1 866 444 4747(Pay By Phone)
3 2
Mon5:00 AM - 9:00 PM
Tue5:00 AM - 9:00 PM
Wed5:00 AM - 9:00 PM
Thu5:00 AM - 9:00 PM
Fri5:00 AM - 9:00 PM
Sat5:00 AM - 8:00 PM
Sun5:00 AM - 8:00 PM

Public Storage Complaints & Reviews

Public Storage / john lewis, district manager

Devasted Mother on Mar 23, 2015

I have been a customer of Public Storage for many many years. Personally and Professionally, I have paid Public Storage over $80, 000. Public Storage is very aware my Son has been fighting Cancer since October, 2013. One of my units has a balance due of $206.78, today, Monday, March 23...

Public Storage / fraud

Neil E. on Mar 14, 2015

The many complaints of high-pressure sales tactics regarding insurance, padlocks, inadequate security, uncleanliness and other egregious practices by Public Storage are true. But when it comes to a class action, the below information will astonish you. This is an open letter to the...

Public Storage / unethical fees

janny27 on Nov 9, 2014

This company preys on people desperate for storage space when moving. They charge an excess amount because they can. They add extra fees, require the purchase of a 'special' lock and increase rental fees without notice! Upon move out they charge for the entire month if you move...

Public Storage / fees

FogCityGuy49 on Sep 11, 2014

The Brits have a pejorative term for a person or company that engages in cunning and sneaky behavior that is "technically within the rules of the law but borders on being unethical." It is called "sharp practices." The self storage company known as Public Storage meets this criteria hands down... / no one helped me and I haven't received code

7nsr on Jun 21, 2014

I subscribed for the services and storage from the website I needed to enter the 5 digit code, but no one provided me it. I sent multiple emails to them, but no one replied. I still didn’t get how their website worked. And it was really disappointing...

Public Storage / monopoly price fixing practices

Monopolyabuse on May 10, 2014

Since the company purchased Shurgard, the profits have gone up in direct proportion to the rent increases, which are the maximum allowed. The service has gone down in the same period. They could argue that the increases are due to Shurgard charging below market rates, but it can also be...

Public Storage / excessive rent increases

Steven P Mitchell on May 9, 2014

It appears to be the consistent business practice of Public Storage, headquartered in California, to leverage rent increases against their customers once they have their customers belongings as ransom against objections or protests against outlandish rental increases. It appears that it i...

Public Storage / illegal storage unit auction

Elaine64 on Mar 4, 2014

I had a 10' X 20' unit from about October, 2010 to August, 2012. They illegally auctioned my unit on 8/30/2012. It was illegal because they never sent me any notice (postcards, registered or certified letters, etc.) to let me know they were doing it. They are now trying to play...

Public Storage Inc. / unlawful unit auction

Elaine64 on Feb 25, 2014

Public storage of alexandria, va unlawfully auctioned off my storage unit last year. They failed to comply with a virginia self-storage law that says a company must notify a storage unit tenant in writing, with a registered or certified letter of the impending auction even after sending...

Public Storage / filth, racist/sexist employees


This particular storage facility is a dump. Its dirty, they never clean the bathroom or sweep the floors. There are roaches and rats moving from one storage container to the next. They don't hire female workers, its only men there. I think I saw a girl sweeping the hallways once. They...

Public Storage / takes advantage of existing customer with large rate increases

Rex Remes on Jun 24, 2013

Public Storage does not care about long term customers. Typically, when you rent something long term and are a good customer (always pay on time, never cause any problems), the renting company will give you a good deal and will normally not raise the rent every year. Well, it seems that...

Public Storage / $3000 theft of clothing

VGibialante on Mar 16, 2013

Have been renting a storage unit from them for 2.5 years. Rent has increased by 25% during that time. Also purchased insurance through Willis, the company they promote when you sign up with them. It had been four months since visited the unit and as soon as we walked in we noticed boxes ripped...

Public Storage / items stolen 13 months ago and I was not notified

cwipke on Sep 4, 2012

I began renting storage unit B254 In April 2009 from Public Storage located at 1155 Belvedere Road, 33405. I visited the unit on 16 August 2012 to organize and remove items and move out as I had planned relocation from the area. At that time, I arrived to the unit, to find locks intact...

Public Storage / water in storage unit

Smitty77 on Jun 3, 2012

Water damage thru entire unit @ 2109 Ogden Ave, Lisle, IL Public Storage. Water coming thru the roof when raining, water coming thru cinder block walls even when its not raining, water seeping up thru the concrete floors all the time. Entire contents of boxes, furniture and everything...

Public Storage / my storage unit

Gary Shawn Long on May 18, 2012

Me & my husband had a storage unit with public storage for over 2 yrs We called them to pay our payment they tell us they sold out things & they mailed us 3 letters. Ok the thing is they mailed it to the wrong address Knowing they had our new 1 I'm looking at 3 letters they have sent...

Public Storage / scam

Folkm on Oct 23, 2011

I rented out a 10×10 unit (size big enough for a two bedroom apartment) from public storage on 1414 S. Wabash on Oct 31, 2009. I put all my belongings in there thinking that my things would be safe. I paid on time every month. On Feb 6, 2010 I went into Public Storage to make a...

Public Storage Unit / rented me a space in which I could not store my stuff

G Thompson on Aug 16, 2011

I recently called the 800 number for support and facility locations in Austin. I explained to them the size and reason why I would need the storage unit. I was storing my wave runner which sits on a tandem trailer with a 8.5 foot width. I went to the rental location in south Austin and...

Public Storage / may end up as a bait-and-switch

Business Person on Jul 7, 2011

Do NOT fall for the $1.00 ADS - Neither the unit, nor the price are guaranteed at all. We reserved a unit, had a confirmation email in hand, confirmed with them over the phone (and they call daily until you talk to them); even went to the facility a few days early to make sure everything...

Public Storage / threw away a check and then added late charges

Ticktock on Jun 28, 2011

I would never use Public Storage again. I've experienced the sudden raising of rates and recently I asked for my current rates. It is written on cards handed to me - yet that current rate turns out to be minus the "insurance" which is NOT optional and therefore became a late charge...

Public Storage / I have never been treated so badly by a company in my life

Achikane on Apr 7, 2011

After suffering a painful foreclosure in 1999, I slowly purchased household items so that when I purchased a new house in the future I would. In 2009 I rented storage space from Public Storage and put all my household items in it. I had enough item for every room of my future home. In...