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1.2 323 Reviews

Public Storage Complaints Summary

18 Resolved
304 Unresolved
Our verdict: If considering services from Public Storage with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Public Storage reviews & complaints 323

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A
11:14 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Public Storage Unethical behaviour

I was renting parking space for about 3 years now. After many complaints about debris damaging my vehicles, and even an official complaint 3 months ago nothing has been done! The tip of the iceberg was on Saturday Dec. 4th, when I came back from work to park the truck and pick up my car - beer bottles and urine all around. This situation forced me to immediately vacate the parking space. I am not paying over $200 a month to have my car covered in urine! When I went to the office today, I was told they would not refund the payment they just charged two days ago. To make it clear once more - I was forced to leave. I called the corporate to complain, apparently they only have people taking payments, but not helping for complaints.

Desired outcome: Return December payment

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Update by AMDpl
Dec 06, 2021 11:16 am EST

Pictures attached.

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J
5:27 pm EST

Public Storage admin fee

On Oct. 31, 2021 I called Public Storage to rent space to store a car over the winter. I was going to measure my car, but the agent on the phone said if I gave them the make and model of my car they could tell me if my car would fit. I told them my car was a Mustang and they told me it would fit into the 10 by 15 storage unit. So I agreed to rent the unit G022. Conf. #[protected]. They said they would be open on Sat. So I went on Sat Nov. 6, 2021 to move into the unit. When I got to the office around 2:00 pm they were closed, even though the office was supposed to be open all day. I then went to the unit and found that my car would not fit inside the unit, even though they said it would. They made a mistake. 100% their fault. They will not return my $26 admin fee. This is wrong. I want a refund of my $26 admin fee. What kind of company is this? Even if I spend more money for a bigger unit, they will not credit me with the admin fee. I am a past customer. They should not treat me this way. The customer service people only say what their policy is, and do not use any common sense. My email is [protected]@att.net

Desired outcome: return of my $26 admin fee

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1:32 pm EDT

Public Storage unit 122 2235 Colonial Blvd Fort Myers, FL 33907

I had to vacate unit 122 because I was threatened by another unit owner. the incident was reported and advised i was moving out. upon moving things out the incident occurred again. The main threatened to kill us by bashing our brains. this was reported to Phil more than once and to Stephanie who stated she would bring the matter to her her regional manager and that Laura would review the case and get back to me. As of today no one has reached out to me and i am frightened to return and get stuff out of my other unit because the man is still on property and I can run into him at any time. I am disgusted at the way it was handled because nothing was done nor a call to advise that I was the one that needed to file a police report and escalate to your portal. I was told Laura Randolf was to get back to me and here i am calling again and now I am being told what needed to be done.

Desired outcome: need the regional manager or someone higher up to call me back

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J
1:53 am EDT

Public Storage Bait and switch price practice

I've had to extend my time being abroad due to covid 19 and other issues, I have my account with public storage since 2017, the account is on autopay and always have paid the fees for my unit on time, however, public storage have increased my price 3 times already, I just ckecked my account and realized that since july they have increased the monthly fee by another $25! this is so unfair!? I am paying now double of what I started paying, I called customer service and their attitude is "you can come and take your stuff out if you don't like it" "there is nothing we can do"
I have paid a total of around $8, 000.00 so far to public storage and instead of helping me in giving me a discount for being a loyal, paying on time customer, they keep increasing my monthly fee without even letting me know. Now, you think is fair?
they know there is nothing I can do since i'm not there to move my stuff to another storage provider, I am telling you my experience so you can judge for yourself.
My advise if you use their service... Do not put your account on autopay, let them bill you!
I will appreciate if I can get a call from one of the members in upper management hoping there is something you can do for me.
(remember I am abroad, you can reach me on my email [protected]@gmail.com or my cell/whatsapp [protected]
jose n
gilbert, az

Desired outcome: TO GET A REFUND AFTER 3 UNFAIR AND ILLEGAL PRICE INCREASES

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T
8:30 pm EDT

Public Storage Poor Customer Service

I called customer service today three times over i problem I am having with a payment not being received. The last person I talked to talked over me and disconnected instead of transferring me to another representative or supervisor.

very poor customer service. This changes things

The problem is I made a payment on 4 Oct but its stuck in pending. We did recently move and I am not sure if this is part of the reason. However, the bank says that a "request for payment" has not been submitted. All three customer service folks from public storage says not so, it should be automatic or some other variation. That may be so, but what do i do?

These conversations took place on 11 Oct in the late evening. Please dont confuse this with the conversation I had on 10 Oct. This agent was excellent

Desired outcome: talk to all three of them. Please dont not fire anyone over this misunderstanding

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12:23 pm EDT

Public Storage Bait and Switch Price Tactics

Public Storage explicitly (verbally, of course) told me my storage unit was going to be $69 per month (plus $15 per insurance + taxes).

They've now raised it a 2nd time in less than a year to $135 per month.

They claim since the contracts are month to month they don't guarantee any monthly rates - DESPITE what I was told when I asked in person.

Then, when contacting their customer service department, the rep I spoke to said they actually raised rent prices every 6 month and don't tell people when they are signing up.

I'm sure their legalize is locked up, but they should not be allowed to hike prices on the fly. It's a real scam.

Don't ask me why she was so upfront with me, but if that is the case, then need to tell consumers that before signing on to any contract.

They are a TOTAL AND COMPLETE SCAM. Do not use them unless you have no other options.

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L
8:18 am EDT

Public Storage Overpayment/refund

I paid my rental storage charges in full and on time. I moved out one week later and Public Storage refuses to refund my overpayment or even reply to my letters. This location was not air conditioned and my items were damaged with rodent urine and feces. I rented this unit for about 2 years only to be treated like this in the end. As a military veteran and loyal customer, I feel betrayed by Public Storage.

L. Simmons

Desired outcome: Refund

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K
8:42 pm EDT

Public Storage Support, unit, company

The public storage location used has thrown away my items before, when a se unity breach happened and they took it upon themselves to believe it was "just junk". I was moved then into a new multi unit grouping, where I was locked access from many times, once for a few weeks because of "security" concerns.

I tried talking to the manager, recieved excuses for not being present to unlock the door accessing my storage (during normal business hours), and lecture on tone... which I did have because after years of being locked out and having my stuff thrown, , you bet I'm upset. That call resolved nothing but a "if you don't like it then you can go ahead and vacate".

When I tried to contact the corporate office, nothing. They don't answer their support line. After 3 email attempts I finally got an answer, very unprofessional response, but beyond that, still not addressing my concerns.

I will be vacating and found a better company to store with.

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5:44 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Public Storage Centreville, virginia lee highway in centreville, va

This occurred in 2014. Would like to resolve and get true story about this. Wish we could. Have no pictures of unit. As they were on older cameras and cellphones. So that again is gone.

1. They were not truthful about fees.
2. They were not truthful about being late etc?
1. One minute on the phone was one thing, the next was another fees.

Basically they needed an action to keep their jobs.

I want their badselves period. I am asking for a ltr from the CEO of the company which is based in california?

Basically needing an action to keep their jobs they did this. Hardly notified me period. Again said one thing and then another.

They have absolutely no idea what we lost.
How about wedding pictures.
Scrapboks from childhood, and family pictures. Also my personal military records.
Military records (not obtainable).
Pictures of my family. Today I have none. Again none.
My entire perfume collection (worth quite a bit period).

If you are questioning that. Go to ebay, and ask if you can pull up records for
Psalm23 or perfumenut or perfume hobbiest.
These names were what was used in yrs when ebay started. You had to have a name etc. Thus those were my names.

We had a book library to the likes not seen. All my husband's books, like from the miitary, firearms.

Like I said. They needed an action to keep their jobs. And were in a awful hurry to sell what was in our storage box. Did not really notify us. So there was something that someone was maybe in a hurry to do.

They needed an action to keep their jobs.

Asking for action from the CEO of that company. Maybe compensation that can be agreed to.
Like I said, you have no idea what we lost.

If you want a review from me regarding public storage. This. -1

There are better companies. This company says one thing and does another. If they need money then they will lie, cheat and steal like they did to get it.
Review rating -1.
Marguerite G Kendall
[protected]@gmail.com

Desired outcome: Lied and stole our storage unit. Took our lives period. Needed an action to keep their jobs.

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1:02 pm EDT

Public Storage Storage locker @ Granada Blvd Ormond Beach, FL

I have been renting multiple units at public storage for over a year. I was waiting on a larger unit to open up that would be large enough for the contents of at least a couple of my units. When one opened up I reserved it paid for it and couldn't move into it immediately but it's all within a few days. All of my units were paid up to date, I gave the facility a move out date and move my unit that left me with two units the new one and a large outside unit I had previously. I had hope to be out of the outside unit so I had stopped my automatic payments on that as well however I couldn't get moved out so I made the payment on that unit after telling the facility I still was trying to move out that month but probably not until mid month they also charged me a late fee which over the phone they were going to work with me on however I couldn't make it into the office so I went ahead and paid the $50 fee. A week later I tried to access my unit and it was over locked the office was closed at the time so I tried again a few days later it was still over locked again the office was closed so I waited a week or 10 days went back again and it was still over locked I was able to call the company and they told me that they had locked both of my units because I ordered on one of my previous units. My payments were set up an auto pay I was never late I paid them faithfully for over a year I moved from two units into one paying for the one unit prior to moving into it by several days I feel it should've been a ‘wash' to have been a few days late out of the other unit. I did say that I would pay for the few days they told me no I owed for the whole month. They also told me they were going to keep my units over locked until that $70 was paid. I had a problem with this so I called the corporate office the corporate office agreed with me and said my error was in doing a contactless rental and that I should've told them I wanted to transfer. Funny thing is I put in the notes that I was transferring from one unit to the other on both of the units I was moving out of so the facility was aware of this there is a procedure in place to handle those types of things and not charge for the full month however the facility will not abide by that and they have kept my two units which were paid in full and are paid in full, locked I cannot access them I cannot add anything to them I cannot get anything from them. During all of this my family was moving so we actually have much of the kids school supplies and clothes of vehicle and many household items that we are in need of within these units as well as many things that need to be added to the unit to be in storage. But we can do none of it even though the units are paid in full. I have been hung up on by the facility. I have been told that I need to speak to the district manager which is the person that mandated that my units be overlooked. I have called the district manager and not received a phone call back I've done this multiple times I've been contacted the facility again and was told by at a different locations manager that it was the regional manager that told the district manager to overlook my units. No one will give me the regional managers phone number if I call and ask the facility hangs up on me if I disagree with them if I tell them at the corporate office says, They disagree and hang up on me this is been going on for a month. This is absolutely ridiculous I am still a customer of this facility and of public storage and they are treating me as though I am a criminal they are keeping two units which I pay over $450 a month for it combined locked away from me over a $70 bill. If I look at my account online I don't have anything to do I have nothing that tells me that I owe $70 on that unit except the facility and because it's been long enough they've had a late fee. Now it's over $100.

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2:11 pm EDT

Public Storage Rent Increase

I have been renting for 10 years under Ez Storage. Recently, rich people from California bought this up - wonder if this is still USA Recently had a extra large rent increase during COVID19 pendimic. I can only guess why. Bottom line, This is a greedy super greedy California outfit - who knows if its owned inside USA. Rent raised in 2 months by 30% - and I called and was told that California owners need more money to live on - what a royal rip off.

Desired outcome: Stupid to rent with Public Storage

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4:06 pm EDT
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Public Storage I paid my bill and public storage disabled my access

My bank told me that my payment has been sent to public storage on June 30 for the July payment. Public storage didn't have enough representatives to input my information and held it out until you sent me a email telling me that my payment was delinquent. They claim that since it was not the full amount because my payment amount has changed they didn'tPut it in. Instead sent me a notice telling me that they had not received payment. After that I received several emails with different amounts finally speaking to someone to clear this up they ended up finalizing telling me how much I/O old I paid that amount and they're still holding my storage unit hostage.

I have two witnesses who saw the harrassment from the staff

Desired outcome: Provide me extra time to get my belongings out …i could have removed my items by now but the are harassing me

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C
6:37 pm EDT

Public Storage I reserved 10x5 and on 6/27/21 -6/28 after 2pm. Move in no one in office for transfer.

Acct # 54858583. The price wasn't the problem. I was asking for an itemized list of charges for 3336 and transfer 3302 6/27/21-7/1/2021 Amber was not willing to cooperate to listen first and answer second. I said I"ll talk to your boss! Amber yelled I am the boss! I will move out 7/2 take my business somewhere else refund of some money.

Desired outcome: refund of some kind and I'm out7/2 as of 9pm. what do I have to pay.

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1:55 am EDT

Public Storage Missing items and refusing to show cameras

Today I moved my belongings out of storage, accidently left my mattress and box spring there in the hallway, we were not gone long maybe an hour, when we realized it was missing. We went back and my bed was completely gone. We had asked who been here since we left or who has been on the 3rd floor which is where my things were left, in the hallway, the worker said she did not know. Then we asked to see the cameras she said I needed to file a police report and basically get a warrant to do that? I am not unerstanding why you can't just tell me or show the cameras of the floor we had been on almsot an hour ago. We had even asked people who arrived before we left and were still there when we got back had they seen anything, they said no. Now I am in my apartment with no bed, my first apartment might I add, I had to move everything before I had to go to work so imagine how frustrated I was. I asked for coporate number she would not give it to me and we asked for her manager's number. Something is not right she had to see who was moving mattresses out of the building and loading them into a truck or something. I plan on suing if something is not done or if I cannot speak to someone.

Desired outcome: BECAUSE I HAD A JOB AND COULD NOT CALL OFF TO INVESTIGATE ANY FURTHER I LEFT WITHOUT THE MATTRESSES

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3:20 pm EDT
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Public Storage I am paying for a spot that has a vehicle parked in it.

I rented a spot to park my RV in and was given a spot with not enough room. This rental was to begin about 5/3/2021the vehicle parked on either side was over the lines. I was eventually given another spot and charged an additional fee for switching to another spot that was not my fault. I was eventually given another spot and come to find out it has a truck parked in 1/2 of my space. I was told I could park along the fence and that the process for having the truck removed would take a couple of days. I am not in my 4th week and the truck is still in my parking place that I am paying for. I have contacted the office and have been given the manager number. I physically showed him the truck in my parking spot and he assured me that they would have it towed after notifying proper people.
I have called Adam and left messages on 4 occasion over the past 3 weeks and he has not returned my call. I am paying for spot @312 and I should be able to occupy it.

Desired outcome: I want the parking spot that I am paying for that has enough room for my to get on top and put my cover over the RV.

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L
9:24 am EDT

Public Storage Storage rent doubled

This company has zero marketing skills when it comes to dealing with their customers. My storage rent doubled from one month to the next which is absurd. Needless to say i had to clear everything out and look for a better price somewhere else. I rarely complain but people need to know what's in "store" for them when they sign up with this lame company. Nevertheless the office staff were very helpful and friendly and i have no complaint with them.

Desired outcome: This definitely will not be resolved by Public Storage

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8:20 pm EDT

Public Storage customer service

Just spent an hour dealing with rude customer service people just trying to switch units after renting from them for two years. First off they refuse to pro rate so if you move out early they keep your money. When I was sent the wrong unit info to move to they got all snotty and after an hour I'd had it and they were just talking over me. Find someplace else and save yourself headaches

Desired outcome: Respect for long time customers

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4:48 pm EDT
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Public Storage Illegal practices - the worst experience

I purchased not (1), but (2) storage w/ PS, in good faith. I was charged full price for the 2nd storage as well as for the lock, which I believe I was an overcharge; especially compared to competitors! I've always used PS. I placed a review about that & never heard back from anyone. I filed a complaint on being harassed by the facility, I never heard back from anyone. Today, I stopped by the location to remove the 2 auto debits & to pay for the remaining days that I'll actually need the (2) storage, which is only up until 4/12/21. I was told not only that I cannot make such an attempt, but also that I'll be charged for the entire month! How can a company charge a customer for something they don't use? Since when is it customary to charge a renter a full month & not prorate it? Especially when the entire month is not used? I continue dealing w/ erroneous charges & improper customer service. I've made 2 calls today & I'm still waiting for a supervisor to call me! Never again.

Desired outcome: I'd like to get this issue rectified before 4/1/21 and only pay for the days that I'll need the (2) storages.

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12:18 pm EDT

Public Storage Service for my storage

I have just started my stay at public storage in livonia mi, I am very busy and not very smart w online stuff, soo I started my stay in January went in to livonia location to pay in person, the manager Chris took my card and manually put it in cuz my card wasn't working soo I thought I was there to pay my bill.soo time Flys by next thing you know I look at my email and says I have not made a payment and I have now have a bunch of additional fees for my bill not Being paid, soo next I go into store with cash to pay bill this time I was locked out of my storage, soo at this point I'm need a tarp and a couple hand tools from storage now there saying I owe like 395 and cant get into storage until I pay in full, soo I g
Had to spend 250 for new tools cuz I didn't have the 395 just sayin I want to get the stuff out for you guys aand get you paid up u guys run your shop like a pawn shop just think you need some different employees that carry out there job function correctly.soo Chris the manager gave me Rachel number her boss I've called her 2 times with no response please call me [protected] my name is Alan lapointe

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3:09 pm EST

Public Storage Rental Refund

I rented a unit in 2017 moved out 3-7-2021. I paid my monthly rent of $143.00 on 3-4-2021 it was due by the 3-5-2021 (so that I would not incur a late fee). I inquired with the property Manager Asley 404-480-4667about a pro-rated refund. And explained the situation She said we don't do that (verbatim)..I asked her if its ok for anyone to just take $150.00 from her she gave me the number for Site Manager Markus Montgomery. I contacted Site Manager Markus Montgomery [protected] on Sun 3-7-21 No Answer straight to voicemail left a message. No return call nothing. I called a second time on Monday 3-8-21 Left a message. Called again today 3rd time same as the previous straight to voicemail left another message. I attempted to get in touch with public storage via their Corporate office same no answer straight to voicemail / automated call
that number is nothing but a reservation line for new rentals.

Desired outcome: REFUND

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Public Storage In-depth Review

Location and Accessibility: Public Storage offers conveniently located facilities that are easily accessible via major highways and public transportation. This makes it convenient for customers to access their storage units without any hassle.

Facility Features and Amenities: Public Storage provides a wide range of storage unit sizes to cater to different needs. They also offer climate-controlled options to protect sensitive items from extreme temperatures. The facilities are equipped with security measures such as surveillance cameras and gated access. Additionally, customers can find packing and moving supplies available on-site, as well as vehicle storage options for RVs and boats.

Pricing and Contracts: Public Storage has a transparent pricing structure, ensuring customers know exactly what they are paying for. Their rates are competitive compared to other storage providers, and they often have discounts or promotions available. Customers can choose from flexible contract options, including month-to-month or long-term agreements.

Customer Service: The staff at Public Storage is known for being responsive and helpful. They make the reservation and inquiry process easy and provide assistance in selecting the appropriate storage unit size. Clear communication regarding policies and procedures ensures that customers are well-informed.

Cleanliness and Maintenance: Public Storage maintains clean and well-maintained facilities. They regularly implement pest control measures to ensure the storage units remain pest-free. Adequate lighting and ventilation are also provided to create a comfortable environment for customers.

Accessibility and Convenience: Public Storage offers extended access hours, allowing customers to access their belongings at their convenience. They also provide online account management and bill payment options for added convenience. Moving carts or dollies are available to assist with transporting items, and loading and unloading areas are provided for easy access.

Customer Reviews and Reputation: Public Storage has a reputation for overall customer satisfaction. Previous customers have provided positive feedback, highlighting the company's excellent service. In the rare event of complaints or issues, Public Storage handles them promptly and professionally. They have established a strong reputation within the storage industry.

Insurance and Protection: Public Storage offers insurance options for stored items, providing customers with peace of mind. Coverage limits and costs are clearly explained, ensuring customers understand their liability and responsibility for their belongings.

Additional Services: In addition to storage units, Public Storage also offers truck rental services to assist customers with their moving needs. They can also help arrange professional movers if required. Customers have the option to customize their storage units with shelving and hooks for better organization.

Sustainability and Environmental Initiatives: Public Storage is committed to sustainability and energy efficiency. They have implemented recycling programs and waste reduction measures within their facilities. Additionally, they strive to use eco-friendly materials and practices to minimize their environmental impact.

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Phone numbers

+1 (800) 567-0759 +1 (800) 688-8057 More phone numbers

Website

www.publicstorage.com

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