Public Service Electric & Gas [PSEG] review: PSEG doesn't honor its worry free plans

I have a worry-free plan with PSEG on our refrigerator. We needed PSEG for issues re our fridge and freezer not cooling properly. We called PSEG and made an appointment for Wed. Instead they came unannounced today. The technician said he can't do anything about our fridge since he saw no serial number. He said it was in the contract which we never saw or were asked to sign. We told him we bought it at the only place we could find with a fridge that fit our apartment at the height of the pandemic on 2/4/21 within a 100 mile radius. It was sold to us as new with a slight dent and it was more expensive than a new one at the time. All we knew our prior fridge died on us after 20+ years and we needed a new fridge.

We also have hundreds of dollars of food in the fridge which I suspect will go bad now and we counted on PSEG to honor our contract. Furthermore, a family member has cancer and we now need to store their meds in someone else's fridge. Furthermore, I don't know why we are paying for a contract which PSEG won't honor. I escalated to the PSEG top executives and they still don’t want to honor their contract. I’d look at reviews of PSEG Worry Free plans online before buying one.