The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Proflowerscharged twice for single order

Beware of this company! Placed an order on Feb. 9, 2011 for Valentines Day. The price of bear and candy was $29.99, by the time they added in all their "fees" paid $49.61 (should have canceled). I checked my credit card on the 11th and found two charges from Pro Flowers for one order. I have been calling this company for three days, someone called backed pretending to be a manager and did a conference call with me and my credit card company. My company told them to send a letter head stating that they release the hold on my funds. She promised to do it, called today and the company stated they never received a fax and it will take 21 days for the charge to be credited back to my account if they do not send the paperwork. When I called them again today still getting the run around. Now, someone from CA will call me to get it resolved... yeah right, still waitingt. I am going to file a complaint with the appropriate agencies, but I need my money now. Please stay away from this company. Wish I had came to this site first and should have ordered local.

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