You responded, "Obviously there are all kinds of 'remedies' which should take care of my problems. I’ve also become aware this site is nothing more than a forum where consumers air their complaints and nothing is done. I have been doing laundry on my own for about 45 years now. And, with this pile of junk, i’ve [sic] tried every cycle available and every detergent available. I can’t use Tide pods because they leave white streaks on my dark clothes even on power wash or deep water wash. The dryer problem is similar. When the duvet cover was almost ruined by wadding so tightly, I had 2 other sheets and pillow cases in the dryer all on the bedding cycle."
Hi Annette.
You are right that a lot of people just "dump and run" on this site and, frankly, don't care about ever resolving their problems. But for those that do, this site is just as much about education and working to resolve problems.
I can appreciate that you've been doing laundry for the last 45 years. I hear statements like this quite regularly. Ironically, it's the fact you've been using the same type of washing machines for so long that is, in part, the essence of the problem. Let me explain. Roughly twenty years ago, the Congress of the United States addressed a problem with the somewhat wasteful habits in our country. We were using appliances and other devices that were using much more energy than what was needed. Ultimately, if we didn't start to conserve energy, we were headed to a potential crises. They took a page from other countries around the world and passed legislation that required many devices to become more energy efficient. Gone were the toilets that used too much water; gone were the fridges that used too large a compressor, gone were the washing machines which used too much water to wash the laundry. That brings us to where we are today. You have a tool which you are using completely different from any previous washer you've owned before. It can clean, and do it well. The dryer can dry, also very well. But you have to learn how to use it differently. Trying to force it to act like an older fashioned washer is only going to lead to frustration.
Now, with that said, you can absolutely sell these units. They're relatively new and very well reviewed. You won't get the full price you paid for the units, but I'd bet you'd get a big chunk of the price back and you can choose to purchase something differently. The issue is that you'll likely find the same thing again -- that being a "HE" type unit that works differently than what you've been used to. Then, at some point, you'd hopefully accept that what is being explained is sincere and very honest. The task may remain the same, but the tools have changed and you really need to learn how to use them. Once you do, I'd hope you become much more accepting of these designs. They have some great advantages in addition to the energy efficiency.
You responded, "Just because I’m older doesn’t mean I’m stupid. Please don’t insult me. This not the only modern washer I’ve had or used. I just want clean clothes! You will not hear from 'granny' again!"
I'm extremely sorry if I've insulted you in any way. It, by no means, was intentional.
As I've reread the communication taken place, I've failed to ask one very simple question: what would you like to have happen? I've tried to provide, what I thought, was needed information but that may have been a mistake.
Hi Jenny.
Is it possible you've had some form of allergic reaction, being that you've broken out in hives on your hands.
It may be advisable to contact an allergist to be checked for common allergies.
Did your boyfriend have any negative reactions?
Hi Torrie.
From where did you purchase the watch? Were you provided with any form of return authorization?
Please note, if everything is already been addressed to your satisfaction, there is no need to reply.
Hi Ms. Thompson.
I'm sorry to hear of your concerns. I can appreciate being frustrated in not having the use of your fridge for the period you've explained.
How old is this fridge? Does it have a manufacturing date listed anywhere on the unit?
Hi Emma.
I'm sorry to hear of your experience. The Genie Bra has actually received some extremely positive reviews by both smaller and larger busted ladies. The Nylon/Spandex configuration makes it a popular alternative to underwire designs.
Have you had issues with other forms of support?
Please note, if everything is already been addressed to your satisfaction, there is no need to reply.
Hi Mary.
Did you keep copies of everything offered for and submitted with the rebate?
Please note, if everything is already been addressed to your satisfaction, there is no need to reply.
Hi Lorraine.
Let me make sure I understand your issue(s).
You purchased this four piece appliance package at Orville's in December of 2015. Instead of 'Galaxy' package, might you be referring instead to Gallery package?
You're having an issue with the ice maker, which is located within the refrigerator. I'm assuming this is a French door model, as all french door, front dispensing ice makers are located within the refrigerator.
Did you purchase any form of additional warranty coverage from Orville's or Frigidaire?
Please note, if everything is already been addressed to your satisfaction, there is no need to reply.
Hi Stacy.
I'm sorry to hear of your concerns. I'd like to assist.
What is the exact model of your dishwasher? What, exactly, is a "tiger part?" Can you provide more details as to the problem with the upper rack?
Please note, if everything is already been addressed to your satisfaction, there is no need to reply.
Hi Jack.
I'm sorry to hear of your concerns. I'd like to assist.
What brand and model is the fridge? Where is the fridge located within your home?
Please note, if everything is already been addressed to your satisfaction, there is no need to reply.
You responded, "The fridge is located in the kitchen with cabinets on the left side and a wall adjacent to the pantry on the right side when facing the fridge."
I appreciate the additional information.
Let's cover the why first. Government regulations have changed considerably within the last several years. Fridges now require a great deal less energy consumption and, as a result, have much smaller compressors. Generally the appliance can still have a considerable life span, but there are certain reasons why a compressor may now have problems prematurely. Inconsistent power can create problems. For a compressor to go out during the third year, however, suggests a problem with airflow. Fridges actually breath and, unlike compressors decades ago, you have to provide ample space around the fridge to get airflow. If this space is compromised, so is the fridge. In addition, it's a good idea to remove the compressor's cover and thoroughly clean around the unit. I want to make something clear; there's no way I can state for sure that this is positively the cause of the problem, but it's a very plausible of not possible that airflow is the problem. It's therefore equally important to address this when the compressor gets replaced. In addition it might likely help to attach a line conditioner (not a surge suppressor) to the power in order to protect against fluctuations.
That was a lot, I know. But it supplies much needed details. Unfortunately every manufacture can and does run into short supply of certain parts at different times. You're in one of those periods. I can't begin to tell you how soon the part will become available. Hopefully much sooner than later. I will point out, however, that according to your dates, you've actually only been waiting just over two weeks - not the four weeks previously mentioned. I know that doesn't make it any easier, but as they say, "Good things come..."
Hi Becky.
I'm sorry to hear of your concerns.
It is not uncommon for many clothing shops to not offer refunds or exchanges. In return the customer receives much better pricing. At times it might be advisable to contact a local seamstress for alterations.
For what it's worth, the dress looks great on you.
Hi Becky.
Appreciated reading your concerns and think I can be of great assistance.
I absolutely love the particular washing machine you're referring to. It's part of the 800 series of Maytag Bravos XL washers.
All washing machines work differently. Trying to jump ship so quickly, because your current unit doesn't operate the same as an older unit is what Leon's is trying to protect against.
What and how you want to wash, will determine the cycle and options you choose. For heavier work or play clothes, I'd suggest a little pretreating of stains and a thorough washing using the units Powerwash cycle. The entire cleaning will use approximately 20 gallons of water, so it's not energy efficient, but on durable fabrics, the results are wonderful. Make sure to only use acceptable detergents.
Hi Ms. McGrath.
I'm sorry to hear of your concerns.
Whereas you know an electronic transfer was done by Great Lakes for the $3317.60, wouldn't it be more appropriate to contact them for the return of the over payment?
Wells Fargo does not consider an account closed with a negative balance. I'd suggest staying in contact to help resolve the matter.
Thank you for reaching out to us.
Please let us know if this correspondence doesn't address and correct any of your concerns.
Hi.
I am so sorry to hear of your concerns and would like to help.
With respect, what would you like to have done?
Hi.
I'm sorry to hear of your concerns and I'd like to help.
Can you provide the model of the television, date of purchase, place of purchase and if there was any extended warranty purchased with the television?
You responded, "I have reached out to great lakes multiple days as well as reaching out to wells fargo too. the money is not showing at either location. thus, the reason for the complaint. my original complaint states that I have contacted both."
I appreciate your quick response ms. mcgrath. i'm getting a better picture of the issue. if you wouldn't mind, a little extra information may be helpful.
It would appear that you have been repaying a student loan. it's important to not reveal any specific account numbers, but I would like to get a somewhat better understanding to where funds are being moved. as I understand it, wells fargo originally approved you for a loan of $3500, conditionally placed within one of your accounts and transferred, by you, to your checking account. great lakes, having the information for your account, made an electronic funds transfer or eft in the amount of $3317.60. assumptively paying off your student loan. at approximately the same time, you write a check to great lakes to accomplish the same. the amount being $3329.80. the additional $12.20 being for additional interest, suggesting it was a later payment. however, wells fargo, determined that the conditions for the $3500 loan couldn't be met and, therefor, pulled back the funds from your account, meaning your payment of $3329.80 bounced. would that be accurate thus far?
It would then suggest that wells fargo is showing you in arrears for the approximate $3317.60 eft, in addition to the fees you've also described ($112.00 = 3 ($35.00) + $7.00). again, hopefully all that is accurate.
This would then beg the question, where does great lakes show you are at on your student loan? do they show the eft was applied to your account or are they not able to find or show the funds applied in any way? it also leads to the question of how you know the $3317.60 was transferred by great lakes? was it wells fargo that was able to supply you with that information? finally, what were the conditions of wells fargo's loan that enabled them to pull back the $3500 in funds?
I'm sure we can help remedy the issue for you and all else involved.
You responded, "Please don't make light of my situation as if it doesn't matter because you are not personally dealing with a matter of this nature. I stated that I have been without a refrigerator for going on four weeks which includes when the units stopped working on March 21st which is the four week point as of April 11th. It is inexcusable to have to go without a refrigerator for this period of time while having a valid Master Protection Agreement. So basically you are telling me that there is nothing that can be done to expedite actions to get my refrigerator repaired and that a replacement is definitely not an option. Are you telling me that I will have to wait for the parts to come in even if there is no estimated time of arrival for the parts. What are my options at this point?"
My sincere apologies Ms. Thompson. My intent was not to make light of your issue in any way, only to assist.
It is my understanding the the refrigeration portion is still functioning and that it is only the freezer that is not cooling. Is that incorrect? What have you been doing for refrigeration as of late? Did you speak to All Keys again this week?
I am so sorry to hear of the issues you are having with your Bosch refrigerator. You are correct in suggesting that Bosch is one of the highest rated appliance brands on the market -- for good reason. Unfortunately, any particular unit can potentially have issues.
It is possible that you're experiencing power fluctuations, causing problems with the electronic control panel on the fridge. As a suggestion, you might consider using a high quality line conditioner (not surge suppressor) in line with the 110 power outlet.
When and from where was the unit purchased? Was there additional warranty coverage purchased with the unit?
Assuming everything is / has been addressed to your satisfaction, there is absolutely no reason to reply to this text.
Hi Ms Grimes.
Appreciated reading your concern. That is very low milage. What kind of satisfaction are you referring to?
You responded, "The entire unit is not working ( cooling nor freezing), I have a neighbor who is helping me out. I have not spoken with All Keys Appliance since March 26th. The service provider is not answering calls nor returning messages."
So originally you stated that the problem was that the freezer wasn't freezing. At what point did the entire fridge stop functioning? Did All Keys dismantle the fridge?
I'm surprised that All Keys Appliance isn't answering calls in any way. Surely they're still in business. If they aren't returning you calls, we need you to get more immediate action. I'm going to start by providing you with a full list of corporate customer service phone numbers.
Customer Service:
[protected] At Home Service
[protected] Book a Repair Appointment
[protected] Book a Repair Appointment
[protected] Order Parts
[protected] Sears in General
----------
[protected] Executive Department
I know it means making a few more calls, but All Keys Appliance Repair seems to be the problem here. This goes back to our original dialog about communication. There's no reason there couldn't be a simple phone call, even if it is to update you for the status of said compressor.
I'd like an update when you speak to the numbers above.
Appreciated reading your concerns.
For the purposes you outlined, it makes perfect sense as to why you would want larger doors and centered as you suggested. However, before beginning the work of installing the fence and gate, you should have been provided a work order which outlined the materials and work to be done. This would have been something you signed off on, allowing the installers to complete their task. Once you've signed off on said order, any changes would be your responsibility.
Assuming everything is addressed to your satisfaction, there is absolutely no reason to reply to this text.
Hi Mr. Wold.
Appreciate reading your concern.
The appropriate solution to your cook top cleaning solution is to use a flat surface polish such as Cerama Bryte ceramic cook top cleaner. This polish should first be applied before using the cook top, allowing the residue of any spilled item to easily be cleaned off.
Hopefully this helps a great deal.
You responded, "WHAT MAKES SENSE IS EXPECTING THE FENCE GATE LAYOUT AS I ASK FOR IT TO BE DONE! YOU ARE SO ASSINE! [sic] DO NOT COMMENT BACK."
The purpose of the response was not to anger you in any way; it was to provide one perspective you were not allowing for. If, in fact, you hadn't signed off on said order, there would be something further to address. Based upon your response, however, it would seem that the entire problem is that protocol was followed and you did sign off on the fence being built this way. Unfortunate.
If we're incorrect in any way, please say so. Otherwise, it stands to reason as to why you'd be the one expected to correct the fence design. Hopefully such corrections can be completed in a timely fashion.
You responded, "P.s. Notice none of my complaint even mention the thousands of dollars in repair bills just keeping this thing going. Very Disappointed!"
When and from where was the unit purchased? Was there additional warranty coverage purchased with the unit?
Assuming everything is / has been addressed to your satisfaction, there is absolutely no reason to reply to this text.
