Hi Lindsey.
Appreciated reaching your concerns.
Unfortunately the processing of orders is so automatic that, making changes once an order is placed, is nearly impossible.
Appreciate the complaint. Couldn't agree with you more.
Hi Ernest.
Appreciate reading your concern.
Unfortunately, most warranties don't cover the nine (9) years your referring to. Secondly, most warranties do not cover physical damage such as damaging a handle.
You may contact G.E. appliance customer service at [protected].
Hi Mrs Wade.
I sure appreciate reading your concerns.
You're absolutely correct in that most appliances will outlast that of 18 months. Manufacturers' warranties are calculated based upon averages and the cost of service is than tabulated within the production costs. When a consumer decides they prefer a guarantee longer than that of what is standard, the cost is added on.
You mast wish to replace the broken washer with that of the same model, knowing the features are what you need and what you are comfortable with. Just consider shopping those extended warranties. A little up front can help tremendously later.
I'm sorry to hear of your concerns.
This product is not produced by Sears in any way. The product is produced by Sealy and simply sold by Sears.
Is the warranty you have an additional program offered through Sears?
I'm so sorry to hear of your concerns.
Contact Appliance Tech Service and Repair at [protected]. They are directly out of Flemington and will gladly be able to install the flex line and vent.
I'm so sorry to hear of your concerns.
You're correct that any Surface product can be serviced. Knowing the cost of the repair is not under warranty, would you have been willing to pay more for the repair than the unit was worth?
Hi Cheryl.
Hopefully I can provide you with a little insight.
When you purchased your service agreement, you would have been provided with a contract disclosure statement entitled, "Service Contract Terms and Conditions". Copies of this document is available through any Menards location.
People have a way of remembering what they wish when purchasing such coverage and, frankly, want to believe anything and everything is covered under such terms. In order to offer these programs at a reasonable price, there are things both covered and not covered. In addition, there are caps placed upon the overall cost of service coverage.
Per the Terms and Conditions agreement:
"About Replacement: In the event We determine the original Product cannot be repaired, We will make every reasonable effort to replace the defective Product with one of the same model/features; however, We reserve the right to replace the defective Product with one of equal or similar features and functionality (subject to the
LIMIT OF LIABILITY).
About Reimbursements: In the event We determine to provide You with reimbursement towards the replacement of the defective Product, such reimbursement may be in the form of a check, voucher or Retailer gift card and will in no event exceed the LIMIT OF LIABILITY.
1. APPLIANCES PLAN: (for items such as refrigerators, freezers, dishwashers, washer, dryers, ovens (single/double), cook-tops, grills, ranges, warming drawers, microwaves, wine coolers, trash compactors and vacuums) – When purchased, the Appliances Plan provides for labor and/or parts required to repair the Covered Product in the event
of a Covered Claim. At Our sole discretion, replacement or reimbursement for the cost of replacement (up to the Product Purchase Price) may be provided in lieu of repairs."
This does not mean that such programs are not of value. The fact the program has already serviced your washer already is testament alone. However there are two important points to understand about this program: First, the program is not administered by Menards but that of a company called, "Warrantech Consumer Product Services, Inc., " hereafter referred to as "the administrator, " out of Bedford, Texas. Secondly, the administrator is not expected to continually pay for any and all service ad infinitum.
Whereas this has now been elevated to a superior court, you will want to retain a good attorney; any of which would hopefully point out your mistake. This does not mean the court would absolutely find in favor of making you pay for such costs, but they might. Most definitely, they'll likely point out you're suing the wrong party. Again, a good attorney would likely bring the administrators in on the case as well and ask the court for a continuance. In either case, you should expect to be paying a chunk of money out of your own pocket to fight this. And then, even with both parties in court, the agreement will likely supersede everything else and the cap will be enforced.
I'm by no means an attorney, but you might want to rethink what you're doing as you'd appear to be waging a losing battle.
You replied, "Stop trying to intimidate me and make me feel like I did something wrong, (sic) The only thing I did wrong was doing business with Menards, (sic) I put trust in your company on large purchases with warranties that the employees tell you you are covered 100% for 4 years. In the future I will take my business to Sears, where they do sell a warranty that does (sic) cover you for the time you buy it for, (sic) Also Thanks for the heads up that I need a good attorney, (sic) I will bring her, (sic) she said I did not need her, but the way you treat your customers I will not stand in court and have you make me feel like this is my fault, (sic) I am not a bad person, (sic) Buyer BEWARE (sic)"
Hi Cheryl.
Appreciate reading your reply. Please don't misunderstand my position; I am neither for or against you. My purpose is to educate while, I guess you could say, playing "devil's advocate."
A truly good attorney will generally charge a retainer of no less than $1500. That alone can make the ordeal less than cost effective. I would guess your attorney has already discussed the process of discovery to you and that it could likely take place from both directions. Although it sounds as of you don't have much in the way of evidence, this process can easily use up any retainer, requiring to pay even more prior to trial.
This really shouldn't come as anything new to you as I'm sure your attorney has covered all of this with you.
Also, you may not choose to shop with Manerds in the future, but you're also not likely to shop with Sears. I"d agree that they're a great retailer within the industry, but they're also on the verge of bankruptcy.
I appreciate the reply. I believe it clarifies a few things. In addition I'd hope I might clarify a few things as well.
Your current claiim is that the mattress was delivered in something in other new condition. However, being that this mattress is now used, this claim is beside the point.
No question that you absolutely made the purchase from Sears as a company. You absolutely did not purchase additional coverage through Sears, so Sears is not directly responsible for any such coverage. Sears, however, has the ability to service a Sealy warranty in limited fashion.
The Sealy warranty, however, does not supply refunds for a purchase. That can only be accomplished through a retailer, which the retailer will not do.
Replacement for a mattress is only supplied when a mattress fits certain criteria; in part, when a mattress has too much sag. This is not based upon a customer's criteria, but what a service technician finds when coming out to the home.
Whereas you're kept the mattress clean, have you considered selling it on your own and using the proceeds to replace the piece?
What you stated is correct, you can legally dispute the debt. Research the fair debt collections act.
If the units are to be stacked, you do not want the shipping bolts removed from the washer yet, as the dryer it's actually affixed to the washer using something called a stacking kit. Once these bolts have been removed, they are not easily replaced.
Appreciated reading your concerns. I can understand your frustration.
Whirlpool is a great company which, itself, owns multiple other brands. To be cost effective, Whirlpool, like most other companies, provide a one year limited warranty with their products. However both Whirlpool and many of the retailers Whirlpool sells through, offer extended warranty coverage.
When you purchased the product, did you elect to have the unit longer than the first year?
Hi David and Kasi. Appreciate hearing your concerns.
It's nearly impossible to discuss the details of your issue in an open forum, as the financial information is highly protected. I might suggest nicely making an appointment at the head offices and bringing in your paperwork. I'm sure the issue can be resolved.
Please be aware you can still be liable for any maintenance fees until your timeshare is sold. In addition, be aware that picketing on private property is strictly prohibited and, although you're welcome to picket on public property, most counties require that you apply for and receive a permit. There's no reason to add to your frustration by providing a timeshare in the county jail.
You responded, "Hi, do every parts came. The installation was ok. When test run, there was a sound from the dryer. The delivery man check and told us that the machine was defective. When can you deliver one soonest?
Thanks."
Contact the associate you have worked with at your local Home Depot location. He/She should be able to get another dryer out to you.
You responded, "check the tag on the label also is more information.. that store was closed now? they sent me the left overs that was to been new and in good shape and was not? I did not order left overs? I gave over 1, 000 dollars for this mattress and it was to been new and good shape and advertised as comfortable.. it is none of this.. falsely advertized.."
Please forgive me if i've misunderstood in any way.
According to the tag, your mattress was produced in march of 2016. this is rather recent. is it your belief that the mattress is produced only when your order is placed? it's not unusual for any product to spend some time in warehouses.
As far as comfort, that is extremely subjective. some people prefer a softer mattress whereas others like something firmer. it's why sealy offers a selection.
Are we are correct in understanding that, according to the service tech, the mattress didn't fit within the requirements?
You responded, "take a good look at these pictures"
I've studied the photos. Please clarify if I'm missing something, but the photos look really good. I would think it's why the mattress fits within the higher standards. I'd really like to understand the issue(s).
You responded, "I am trying to add more photos but for some reason it is not working .. message me if you want I will send you lots of more photos. even the ones I sent the company . they know this is a bad mattress ."
With respect, am I to understand that you now agree that there really is nothing wrong in the photos you've provided? I just want to make absolutely sure we're being thorough.
The problem is fourfold based upon the facts you've provided:
First, you've insinuated the retailer is responsible for the manufacturer's warranty. They are not. Even though the retailer can act as a service provider for the manufacturer, they have to comply with the manufacturer's guidelines.
Secondly, you've insinuated that the photos show some evidence of the mattress being faulty. They do not. If anything, knowing these photos should show the very worst, the photos show the mattress to be in good condition.
Thirdly, you've insinuated that the mattress is clearly old stock. Again, the photos actually show this is not the case. You did not receive any form of "left overs."
Forthly, you've insinuated that the net outcome should be a full refund. Even in the case the mattress was found to not comply with required specifications, the process is to exchange the mattress, not refund.
Please forgive me if this comes across as harsh; it's not meant to be. It is meant to be direct so there is no more miscommunication. It would appear as of you've just found you do not like the feel of this particular mattress. That is okay, but it is not the fault or responsibility of retailer or manufacturer. If you have kept the mattress clean, why not offer it for sale locally? One of your community members will get a great deal on something lightly used and you can reselect into a model that more suits your likes.
You responded, "Obviously he or she will. The question is how long? I am hoping you can help me soonest before more time is wasted, and more inconvenience and expenses is incurred on my side."
I have no control. A lot my depend inventory availability and what customers are scheduled for what areas.
You responded, "I do not know if I would have paid for the repairs as I was never given a cost to know if it was worth it to me. I was just told that they would not do so. I was not given a choice about the repairs."
That is because the cost was higher than you could purchase a new one for. Standard procedure is never to service a product under such conditions.
I am so sorry to hear of your familys' multiple health problems. It must be very difficult for you.
It must also be difficult whereas your mother, admittedly, doesn't speak English. This is what likely explains the problem. The driver would have provided the time limit for the stop but, of course, only does so in English.
Very good to know your mom made it to her final destination. You sound like a wonderful daughter.
I appreciated reading your concerns but have a difficult time deciphering exactly what has taken place with your order. For example, what exactly its a "snow store?"
I will suggest that the replacement of a physically broken part is extremely rare, in that it normally does not fall within warranty.
Hi Mr. Pope.
Unfortunately most service centers do not offer their services free. You were likely charged because they had performed the diagnostics workout being able to complete the requested service.
In order to keep prices more aggressive, the industry accepts a standard one year limited coverage. For those customers who prefer longer coverage, manufacturers and retailers offer extended warranty coverage.
Did you choose to purchase this additional coverage on your fridge?
Hi Brian.
Appreciated hearing your concerns.
When a product is sold, the merchandise is marked up tho produce a certain level of profit for the retailer. As such, the manufacture is not in a position to provide a refund; it is strictly something that has to be addressed through the retailer.
There is a warranty provided with the mattress which guarantees the mattress will not sag, however that does not seem to be your issue. Even if the mattress would be exchanged, the old mattress would have to be provided in return.
Wish I could suggest a better solution.
Hi Deangelo.
Appreciated reading your concerns.
Frigidaire front loading washers and dryers are some of the best within the industry. At one point these units were known as Affinity products, although that brand has now been retired.
Initially these units are sold with a one year limited warranty, however most retailers, along with Frigidaire, offer additional warranty coverage at nominal amounts. Did you elect to purchase this additional coverage when purchasing the units?
