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Hebeos Customer Service Phone, Email, Contacts

Hebeos
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1.2 8 Reviews 150 Complaints
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Hebeos Complaints 150

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H
6:59 pm EDT
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Hebeos wedding shoes

I ordered 2 pair o wedding shoes size 7, what i normally wear. when received them i tried them on and they are extremely big on me. per website the only way to return them is to notify them of desire to return along with pictures of items and they will send a return label. after numerous emails and pictures i finally get a respond saying, "the dress you ordered was made just for you, so you are not able to return." i am not attempting to return a dress and i did not send pictures of dress. i have send multiple replies and have kindly asked to sen me a return label. after 3 weeks, i have not got a response.
this is email i received:
Hebeos Service
Apr 28 (10 days ago)
to me
Hi there,
We are so sorry to hear that there is something wrong with your item. Would you mind to take some photos to show us the problem exactly ? After confirmation we will resolve this matter for you ASAP. Your cooperation would be much appreciated.
Looking forward to your reply.
Sincerely,
Flora

On Sat, Apr 28, 2018 at 12:38 PM, Contacts wrote:

Name: Helen Ibarra
Email: [protected]@gmail.com
Telephone: [protected]
Order Number: U30180401194256117

Comment: Please assist me with a return label for shoes i purchased. Shoes are beautiful but too big. I can not wear them.

I have senf several email, with no response

order # U30180401194226117

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J
6:28 pm EDT
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Hebeos didn't receive product at all

I ordered a portion dress on April 17 and I paid extra for it to arrive before MAY 3 and it's still not here. This is unacceptable and daughter now can't attend prom. I tried to explain myself in a few words but apparently that's not good enough for your company but taking my money and ruining my daughter's day needs to be written or further.! I'm so disappointed your company

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8:58 am EDT

Hebeos wedding dress

I ordered what appeared to be a beautiful dress on the website for my wedding. I paid an extra $40 to have expedited shipping. Not only did the dress arrive after the date it was supposed to, but it looks nothing like the picture. I immediately tried to begin the return process, which clearly states that return can be made within 7 days. Today I received an email from "Sandra" who suggests that I keep the dress and they will refund me 10%. I want my $200 back! This is clearly a scam and no phone number. This is unacceptable.

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FOH
US
May 11, 2018 8:53 am EDT

I ordered my daughters senior prom dress from this company, the dress looks nothing I mean nothing like the picture . I started the refund process to be told I cannot get a refund if the dress is not defective because of their error . The return policy is bogus and you do not get to talk to a live person just back and forth emails and I may add they are pretty rude as well ! BEWARE DO NOT ORDER UNLESS YOU HAVE MONEY TO WASTE .

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K
12:32 am EDT

Hebeos my dress was never sent

I ordered my dress march 29th. And it has been under tailoring ever since. I emailed the customer service multiple times and was replied to the first 4 or 5 times and was told I would receive my dress on time. I was told my dress would arrive by the 19th of April and it hasn't. the past few times I emailed I never received a response. It will not make it on time for my special event even though I was told 3 times it would. I need my refund immediately. If I do not receive my complete refund. I will include the law because tis website is stealing from its customers and guaranteeing false information.

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R
9:35 am EDT

Hebeos prom dress... sent a generic version of dress (wrong dress)

They refuse to give me a refund even though I have provided pictures of the dress they sent me compared to the one on the website and they keep making excuses. It's they wrong dress, seemed wrong, forgot to put rimstones on front of bust area, so it's see- through, completely different from what they advertise! I ant my $200. Back and they keep making excuses! I'm so pissed so I'm going to contact BBB!

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7:30 pm EDT

Hebeos dress order

It took me 6 weeks to get a dress but they cashed the check the first week I ordered it. I've emailed them 10 times and only got one or two responses I finally get the dress after the dance is over, and now I want to return it but no one will email me back. All I need is a return request so I can send the dress back within 7 days to get a full refund no one has answered my emails. I am extremely frustrated and about to call the Better Business Bureau I just need a return request so I can return the dress. Thank you, Toni Vilardi ...[protected]@optimum.net

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8:43 am EDT
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Hebeos prom dress

Buyer be aware! My dress was promised to be delivered prior to my daughters prom and arrived 3 weeks later unfinished (see picture) and I when I sent them my complaint about the tailoring being unfinished they forwarded me the no return policy. So order at your own risk. I do not recommend this company to anyone. You get what you pay for from my experience with them!

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12:54 pm EDT
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Hebeos would not give me a refund

I ordered a dress thinking I was ordering from a UK website. I should have known when I got no confirmation email or order number.

On its arrival a few weeks later, I found that the dress had come from China and looked nothing like the picture advertised on the website. Plus the pads at the bust are in totally the wrong place.

When I asked if I could return it they refused and offered an insulting 10% discount. I paid £120, this would mean £12 back! When I refused they offered 15%!

Now they have stopped replying to my emails, I have lost £120 and I am stuck with this revolting dress.

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General Service
US
Apr 10, 2018 7:40 pm EDT

Hi Becky.

I'm sorry to hear of your concerns.

It is not uncommon for many clothing shops to not offer refunds or exchanges. In return the customer receives much better pricing. At times it might be advisable to contact a local seamstress for alterations.

For what it's worth, the dress looks great on you.

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R
2:10 pm EST
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Hebeos prom dress

Horrible/Scam Company!
Ordered a $200 prom dress for my daughters Senior year- I'm a single parent, so this is a lot of money! The dress came and looks nothing like the picture, it's extremely cheaply made and the "exact measurements" we provided were not the same measurements as the dress. We have sent 7 emails and received no response. I'm not sure how we'll get another prom dress now, and clearly this company has no interest in making their mistake/deception right for their customers! There is no other contact information besides the email they provide on their website.

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3:18 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I'm giving you the most negative rating of all times and warning everyone not to order anything from them not to deal with their absolutely horrible and awful customer service. Stay away and shop elsewhere. Explaining: I got a dress from them, but it looked absolutely different. At least the photo on the website showed another dress, not mine. And the dre...

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Hebeos Reviews 0

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About Hebeos

Screenshot Hebeos
Hebeos is a reputable online fashion retailer that has been operating since 2015. The brand has made a name for itself by offering high-quality dresses at affordable prices, catering to customers across the globe. The company's website is well-designed and easy to navigate, making it a convenient platform for customers to shop for their dream dresses.

One of the most significant advantages of shopping at Hebeos is the vast selection of dresses available. The brand offers a wide range of designs that cater to all tastes and occasions. Customers can find dresses for prom, weddings, parties, and other special events, with sizes ranging from petite to plus-size. Hebeos also offers a range of accessories to complement their dresses, making it a one-stop-shop for all fashion needs.

The quality of the dresses offered by Hebeos is exceptional, with a focus on attention to detail and materials used. The brand uses high-quality fabrics and materials, ensuring that their dresses are comfortable, durable, and long-lasting. This has garnered a lot of positive reviews from customers who appreciate the quality of the dresses they receive.

Another advantage of shopping at Hebeos is the affordable prices. The brand offers dresses at prices that are significantly lower than those offered by high-end retailers. This makes it accessible for
How to file a complaint about Hebeos?

Here is a comprehensive guide on how to file a complaint against Hebeos on ComplaintsBoard.com:

1. Log in or create an account:
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2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Hebeos in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Hebeos. Include key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps carefully to effectively file a complaint against Hebeos on ComplaintsBoard.com.

Frequently asked questions (FAQ) about Hebeos customer service
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Is Hebeos a legitimate online store for purchasing dresses and other clothing items?

Yes, Hebeos is a legitimate online store for purchasing dresses and other clothing items.

Are the products sold by Hebeos of good quality?

The quality of products sold by Hebeos can vary, but generally, customers have reported being satisfied with the quality of their purchases.

Is it safe to enter personal and payment information on Hebeos' website?

Hebeos' website is encrypted and secure, so it is generally safe to enter personal and payment information.

Does Hebeos have a good reputation among its customers?

Hebeos has mixed reviews from customers, with some reporting positive experiences and others reporting negative experiences.

Does Hebeos have a good return policy?

Hebeos has a return policy, but customers have reported difficulties with returns and refunds.

Is Hebeos a reliable online store?

Hebeos' reliability can vary depending on the specific customer experience, but overall, it is a legitimate online store.

Does Hebeos sell counterfeit products?

Hebeos does not appear to sell counterfeit products, but the authenticity of some of their designer-inspired dresses has been questioned.

Does Hebeos offer free shipping?

Hebeos does offer free shipping on some orders, but it may not be available for all orders.

Is Hebeos a scam?

Hebeos is not a scam, but some customers have reported negative experiences with the store.

Does Hebeos have a good customer service team?

Hebeos' customer service team has received mixed reviews from customers.

Does Hebeos sell dresses at a reasonable price?

The prices of dresses sold by Hebeos can vary, but they are generally considered to be reasonable.

Is Hebeos a Chinese company?

Yes, Hebeos is a Chinese company.

Does Hebeos have physical stores?

No, Hebeos does not have physical stores.

Are Hebeos' dresses true to size?

The sizing of Hebeos' dresses can vary, so customers are advised to consult the size chart before making a purchase.

Does Hebeos offer custom sizing?

Hebeos does offer custom sizing, but additional fees may apply.

Does Hebeos have a good selection of dresses?

Hebeos has a large selection of dresses, but the specific styles and sizes available can vary.

Is Hebeos a reliable source for prom dresses?

Hebeos is a legitimate source for prom dresses, but customers should do their research and read reviews before making a purchase.

Does Hebeos offer discounts or promotions?

Hebeos does offer discounts and promotions from time to time.

Is Hebeos a good option for bridesmaid dresses?

Hebeos can be a good option for bridesmaid dresses, but customers should read reviews and carefully consider the sizing and customization options.

Can I trust Hebeos with my credit card information?

Hebeos' website is encrypted and secure, so it is generally safe to enter credit card information. However, customers should always exercise caution when entering sensitive information online.

Is Hebeos a legitimate fashion retailer?

Yes, Hebeos is a legitimate fashion retailer that has been operating since 2015.

Are the dresses sold by Hebeos of high quality?

Yes, the dresses sold by Hebeos are of high quality, with a focus on attention to detail and materials used.

Does Hebeos offer a wide range of dress designs?

Yes, Hebeos offers a wide range of dress designs that cater to all tastes and occasions.

Are the prices of dresses sold by Hebeos affordable?

Yes, the prices of dresses sold by Hebeos are affordable, with regular discounts and promotions.

Does Hebeos offer a range of sizes?

Yes, Hebeos offers a range of sizes, including petite and plus-size options.

Is Hebeos a reliable online retailer?

Yes, Hebeos is a reliable online retailer with a dedicated customer service team.

Does Hebeos offer international shipping?

Yes, Hebeos offers international shipping to customers across the globe.

Is it safe to purchase dresses from Hebeos?

Yes, it is safe to purchase dresses from Hebeos, as the brand uses secure payment processing and has a privacy policy in place.

Does Hebeos offer a return policy?

Yes, Hebeos offers a return policy for customers who are not satisfied with their purchase.

10. Does Hebeos offer custom sizing?

Yes, Hebeos offers custom sizing for customers who require it.

11. Does Hebeos offer a range of accessories?

Yes, Hebeos offers a range of accessories to complement their dresses.

12. Is the website of Hebeos easy to navigate?

Yes, the website of Hebeos is well-designed and easy to navigate.

13. Can customers contact Hebeos customer service?

Yes, customers can contact Hebeos customer service via email, phone, or live chat.

14. Does Hebeos offer dress alterations?

Yes, Hebeos offers dress alterations for customers who require them.

15. Does Hebeos offer a loyalty program?

No, Hebeos does not offer a loyalty program at this time.

16. Does Hebeos offer expedited shipping?

Yes, Hebeos offers expedited shipping for customers who require it.

17. Does Hebeos offer gift cards?

No, Hebeos does not offer gift cards at this time.

18. Is Hebeos a sustainable fashion brand?

There is no information suggesting that Hebeos is a sustainable fashion brand.

19. Does Hebeos offer group discounts?

Yes, Hebeos offers group discounts for customers who purchase multiple dresses.

20. Is it possible to track the shipping of a Hebeos order?

Yes, customers can track the shipping of their Hebeos order using the tracking number provided.

Overview of Hebeos complaint handling

Hebeos reviews first appeared on Complaints Board on Sep 27, 2017. The latest review Mixed Feelings but Worth Considering was posted on Mar 27, 2024. Hebeos has an average consumer rating of 1 stars from 158 reviews. Hebeos has resolved 0 complaints.
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  1. Hebeos Contacts

  2. Hebeos emails
  3. Hebeos address
    UAB “Taurus Lithuania”, Jogailos g. 9, Vilnius, 01116, Lithuania
  4. Hebeos social media
  5. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 20, 2024
Hebeos Category
Hebeos is ranked 144 among 159 companies in the Women's Clothing category

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