United States - 06828
I had an extended warranty on my GE Profile Over the Range Microwave Oven. When My Microwave was not working properly I called GE for service. They sent 2 technician from Dial Appliance to check the Microwave, and they discovered that Magnetron Tube on the Microwave was defective and they ordered new one. Upon receiving the part they came back and installed it but the Microwave was still not working correctly, at that point they discovered that now the transformer was kind of broken because they saw little smoke coming out during the test. The technicians left with the information that they were going to order new transformer from GE . Week later I called from GE extended service dept. informing me that they received the repair status form the Dial Appliance and decided it is not cost effective to invest any further in repair cost towards the old microwave, instead they offered me the new replacement at 50% of the cost since it was 10 years old.
I decided to take the replacement option at 50% of the cost and the new microwave was delivered with in couple of weeks. The new Microwave was delivered by Turay & Sons Trucking Corp from Bronx, NY. During the installation process they took wrong measurement through the template that was provided with the new microwave. due to that the microwave screws could not go in straight from the cabinet, therefore leaves about more than 1/4 inch of gap from the cabinet. The Microwave is loose due to only two screws installed instead of three and is not very secured and I am afraid due to his heavy weight (68 lbs) it may fall on my gas range any time. I tried repeatedly to contact the GE and the delivery people but it was of no use. GE informed me that I should contact delivery people since they are the ones they installed it, but the delivery people refuses to come back to fix the issue, because they know there is nothing they can do since they have already damaged the kitchen cabinet with too many holes and there is no place to drill any more holes to do the correct installation.
I would advise every one to carefully think before purchasing any GE appliance or the extended warranty from them since they give it to third party to do their work. I guess I will have to take this matter to litigation to resolve this issue.
My GE wall oven was defective from the day i purchased it, under 2 years ago. It releases carbon monoxide fumes due to a faulty broiler, which Public Service and their own repair man verified.
GE is insensitive to my problem, and refuses to pay for the labor cost.
I am completely frustrated, and cannot get help from store of purchase (Oberg & Lindquist in Westwood, NJ) or GE customer service.
An example of Mediocre Service :
January 21st 2009
Stove : We order ordered a GE cook top from Sears...it arrived dirty finger print all over the stove...we re-ordere the stove a total of 3 times and had simillar problems everytime...we canceled the order.
Customer Service : It is very difficult to find a phone number that will get you someone nice and helpful at the other end of the phone...when you call a number ...you get a message to call another number..when you call the other number you get a message to call this other number and it goes on and on.
Phones : The phone model number GE 28300EE2 is advertized as expandable with up to 6 handset but you can't purchase or find the acessorie handset anywhere...no one has them in stock.. USA or Canada.
Be careful General Electric does not have long to live.
After purchasing a brand new GE Cafe Side-by-Side refrigerator last week, it took only 13 hours to began smoking. I pulled the plug. The inside temperature was 95 degrees. After it cooled down, I opened the door and saw a yellow burnt spot in the back with a large crack in the wall. Had we not been home to pull the plug, there would have been a major fire in our home. I will never feel safe with a GE applaince again.
Yes, our money was refunded by the store but GE has not responded to my complaint.
In Nov. 2007, I purchased a General Electric Profile washer and dryer from a local appliance store. About two...
I swear to god I want the people in the consumer relations and service department to just fall over and die. I have had nothing but horrible experiences with my refrigerator that is a couple months old. Today was the 3rd scheduled service call where they just decided not to show up without any reason. This is unacceptable service. The 2nd time I called to complain about it they said they will extend my warranty a year, well now it's happened a 3rd time and what another year extended but no service available? GE better try and figure out a better way to deal with customers and not just flake out when I've lost 3 good days at work, which I should just charge them for!
I bought a jenn air modle #jdb108oaws dishwasher from home depo almost two years ago. I bought the exsended warenty. Not even months had gone by
And the dishwasher had problems. The electronic panel wen't bad. So I could not use the dishwasher at all. The company that they called took there time.
They got out and had to order the panel. Well they had to make the panel
Because the dishwasher had been discontinued. So they told me they do not have it in stock. So it took them 6 month to make. Then the second time
It happened again. Now here we are again. The dishwasher was not cleaning
And the panel would only work on the rince cycle. So the company. They sent
Out ordered the spinners and replaced the shelf brackets that came off. That took a month or more.
They said they would order the panel. One month went buy, two, three, I called the company collins of hagerstown, md and she kept saying. It had not come in. It would take a lond time to come in. So I called general electric.
They called collins and collins applince said they had closed that ticket out in october. I said what. Why did they do that. She said they told her it had been repaired. I said new to me. I told her well why did I call there and they tell me it was on order and it would take awhile. She asked when did I call, I said two weeks ago. She said she did not know. I ask to speak to consumer relations. She said she was. She said she would call and get them back out. I said what it would take another 6 months or more again. Yes. Pretty much oh well. Nothing they will do, I told her how about the lemon law. She said it would have to happen 3 times in same year. I said it would of if I would not of had to wait inbetween for then to order the part, so here I wait for then to call the same repair compy that screwed up to come out. It has been over a wek I call because I got a letter that said call. So I cal and they said that it was in a reviw board to see if it is cost affected to replace it. She said she would call me in two days. She left a message on my husbands phone saying that. They were going to send the part in the mail to me and when I get it to call the appliance collins to have them put it in. So I guess it was not cost effective for them. Not that I have been put out and have got to use my dishwasher 3 months since I have bought it. So here I wait for god knows how long to get the part in. I did with out my dishwasher for thanks given and now christmas. Iknow this company does not give a darn, I have told them I have a fractured back and I just broke my knee cap in half. Do you think they care. Nope. All they care is that's it's cost effective. Thanks g& e consumer relations. Nice relations job there, charlene
Purchased GE Profile washer year ago for our new home. Thought I was purchasing a step up in quality...
Late October 2007, I purchased a brand new set of GE washer & dryer ( electric ). These were purchased in SC----then approx. 6 wks later we were moving to WY. From day 1 there had always been an issue with the water fil cycle of the washer. It could't be looked at in time before our move, however it was looked at after our move. I have spent countless hours & days calling number after number in hopes of getting SOMEONE to take the "bull by the horns" and get this washer fixed...I continue to get nothing but the biggest run-around from every GE call center & service departments.
I should mention that I purchased an extended 4 year warranty for these products...The customer service with GE SUCKS!!! Once again, on Monday Dec. 1 I was told by a "representative" on the phone "you will receive a telephone call within NO LESS than 24 hours to address this ongoing issue. Well, here it is Friday Dece.ber 5, 2008 and STILL NO PHONE CALL FROM ANYONE!
What is a person supposed to do wo get assistance, short of contacting our governor's office???????????????
To Whom It May Concern:
All. I wish to relate my GE experience to you. My decision to purchase a dryer was a toss up but I felt the GE name would give me the edge. So I bought a GE profile series dryer.
It was delivered, installed by the local appliance store and when turned on made so much noise that I call the appliance store back and they swapped it out. When the replacement was turned on it made some squeaking but not much. A call to GE said squeaking was normal.
Now barely 2 years after owning this dryer we started having major noise and then the dryer would rumble and walk. My son finally figured a work around and this was low heat. Only trouble was this took a long time. So I called the GE answer line and they said it was out of warranty. I asked to speak to someone who I could discuss my displeasure. This person politely said the best that could happen was GE would pay for the service trip.
So I thought about fixing myself and called back to get the owners manual. I tried online but the site did not recognize my model. So I called in to figure this out and the representative could not get this online so she faxed and sent US mail the owner’s manual. Not a good day for a Fortune 100 company when their site cannot even be navigated by employees.
She also sensed I was not pleased and gave me the number to a Kim Freeman. I called Kim and left a message that was returned by a Mary Beth Culver. Now everyone was very polite and professional and Mary Beth said that GE would cover the service trip charge and parts and for me to cover labor. I agreed and the service man showed up 2 days later. He also was very polite and professional and in 25 minutes had my dryer working better than when it was originally purchased.
He then said the labor charge was $110. I commented that this was $300/hour for labor. Now he was very good but he was not a cardiac surgeon. I paid the bill and called Mary Beth. She said that all job labor charges are based on what is replaced/repaired and this insures a consistent charge if a serviceperson takes longer than others. I explained to Mary Beth that I was still not satisfied but she insisted GE had been quite fair. I explained that customers relate poor experience more frequently than good ones and I would be relating my GE experience, both solicited and unsolicited.
As a Realtor I have many opportunities to discuss this. Now I am faxing this to you as I prepare to leave town for a week. When I return I plan to post my GE experience to every blog and site I can think of. It is unfortunate that companies cannot stand behind there product but if a deficiency is found than consumers should be aware of this. After all, we are the customers. Thanks you for your time.
I bought a GE washing machine this year and it washes the clothes all right, but I have some "drip-dry" clothes that never see the inside of my dryer, and they invariably come out with at least a bit of lint on them - and I am not over- or under-sudsing, or using too much or too little water. There is simply nothing in the washer to trap the lint in the wash-water. I have been unable to find a lint filter that will fit any recent model of GE washing machine. "Home remedies" such as tossing panty hose into the wash do not get it. Could you please tell me where I might find an in-basket lint filter, or tell me how we might construct one?
I have long been a "fan" of GE appliances - my mother had a GE wringer washer when I was a child, and that machine had no break-down in it. I would really appreciate any help you can give me on this lint problem. Thank you for your attention.
This washing machine is less than one year old. Here is a litany of warranty services it has recieved thus far:
One month old, loose tub. Service Technician tightened.
Three months old, tub loose again. Service Technician replaced big nut.
Six months old. front cover won't stay on. sheet metal bent from regular use.
Right front adjustable foot won't adjust. Threew a block of wood under it
to level it. Service Technician said he'd order me a new foot. He didn't. Service Technician accused me of modifing machine, I did not. He had never seen a machine like this one. It showed.
Was given a year's extension on warranty.
Eleven months old, will not spin. Waited a wek for service, Service Technician installed wrong motor will have correct delivered to my home, next week.
Back to the laundromat!
I bought a refrigerator in 2017. I've had issues the with air/ice freezing up in the ice maker.in 2017 I had...
On August 18, 2008 I bought a GE washer (WJRE5500G2WW) It broke on Sept. 23. They came out on October 1, had to order parts. I couldn't use the machine. On October 8 they came back and repaired it. Today it is having the same problems and when I called back all they said was, well, we'll send someone out next week. Don't use the machine. How can a family not use their washer?? I want a new machine, but they said they don't do this, but they will be happy to continue to fix it for us. What happens when my warranty is up? DO NOT buy a GE washer. They do not stand behind their products.
I have several GE applicances which came with the park model I purchased brand new three years ago. Since then the side-by-side refrigerator needed service for the computer and now the piece behind the water dispenser is all cracked. Recently, the Space Maker microwave has started reading error codes. I cannot find an email address or a phone number to express my disappointment in these products. Again, t he products are only three years old. I always thought GE was a dependable name, obviously I was mistaken. Please provide me with a phone number, email address or mailing address where I can express my concerns. Gail LaFlamme
In December 2007, I remodeled my kitchen using all GE Monogram appliances. Within weeks, it was clear that the refrigerator/freezer (Model ZFSB25DTG) was not keeping temperature, would not make ice, was incredibly loud, and the freezer compartment had expanded to the point that the shelves no longer fit.
I made several calls to their service department. One technician would show up, be very rude, and order parts for the next guy; who would then show up late (sometimes not at all--until I made myriad appointments) and then say the first guy ordered them wrong.
This has gone on now for 4-1/2 months, 23 phone calls, 7 service calls, and I haven't had one thing fixed.
I have a ge profile microwave which stopped working after less than 2 years. Warranty only good for 1 year. I called [protected] on the manual for ge customer care service. They said the charge was $99 to come out and apply it to service and labor. When the tech came out he clarified the charges stating the $99 did not cover any service, labor, or parts. It only covered sending out the technician and diagnosing the problem! After diagnosing he said the total would be $215!! I only spent $199 for the microwave brand new!! A quick search on the internet showed the new same featured model for $169!! When I pointed it out to the tech he agreed buying a new one would also give you a 1 year warranty on everything compared to his 90-day warranty on his parts. Then they offered to sell me a new one for $269 which would "waive" the $99 tech fee. However, they would take the old one away when they delivered the new one. How coincidental that their $269 price is $100 more than buying it at a local store!! They said if I did not want to repair it ($215) and did not want a new one ($269), then I would still have to pay the $99 tech fee. What a rip off.
I said I was not properly informed that the $99 tech fee was for simply diagnosing and not applied to the cost of the repair. I refused all their offers. I told them it was not fair to bait and switch me on the $99 tech fee.
After the tech left, I called a local appliance repair shop. They estimated labor at $45 plus parts based on the diagnosis by the tech. I brought it to the store, they fixed it and I picked it up the same day. Total cost $54.
Ge customer care service is expensive and predatory. They come to your home and come up with a repair bill that is greater than the cost of the unit brand new. Then they offer to sell and deliver a new one for much higher than simply buying it at the store. And if you buy a new one from them they demand to take you old one (probably so they can repair it for a few bucks and sell it as refurbished for pure profit).
Before you call ge customer care for any appliance beyond the full warranty, call you local appliance store and try to get an estimate.
On January 17th 2006 we purchased a French Door 22 CU.FT GE Bottom Freezer Refrigerator Serial # VH047785, Model # PFS22S1SBSS, and on April 30th 2008 it stopped working, almost losing all our food and meats, I pulled it out and noticed the Evaporator fan was not working, it was a small DC Fan with a Circuit Board, I temporarily put a small fan we had on the evaporator and it started to work.
The next day I called an independent small appliance repair company, they new immediately what was wrong, the Fan and Circuit Board had to be ordered, they said they have replaced about forty of them already, the circuit board has underpowered parts on it and they know about it, The Parts cost me 290.53, with labor and Tax it cost me
$438.48. I want a refund from GE, I purchased about the same size refrigerator from Sears in 1973, and it was still going, up to last year when I had to junk it because the Shelves where all busted up, it was in my other house.
We also purchased all new stainless steel GE Profile appliances for our remodeled kitchen, including: (high end) Dishwasher, Advantium and (high end) Cook top with Stainless Steel knobs. A month after our purchase, the top rack of our dishwasher fell down in a lopsided fashion. We called GE who sent a repairman out a week later. The repairman said a part that was welded broke and was not able to be repaired. He ordered a replacement, which was delivered several days later.
One night, within two weeks of having the replacement, my husband and I fell asleep in our Family Room where I was awakened several hours later by an acrid odor. I recognized it as an hot electrical odor and hurriedly went around the Family Room checking every electric gadget and appliance we have in there to no avail. The house was filled with the heavy smell and I became scared and awoke my husband. He smelled it instantly and began to look, too. He found the Dishwasher so hot he couldn't touch it with his bare hand. He opened it with a pot holder and discovered the drying element was still on several HOURS after I had run it after supper!
The spinners had liquefied and the bottom basket had warped and the plastic covering had also melted and both had made a puddle of plastic on the bottom of the tub. There is no doubt that had I not woke when I did we would have had a full out fire with my husband in the Family Room and our Grandson and his friend asleep in his room! I called GE who sent out the same repairman who had replaced the first unit about three weeks prior. I expected, of course, the Dishwasher would be replaced and immediately said I did not want that same Dishwasher because number 1 it's obviously a bad model and number 2 it's a fire hazard.
Imagine my surprise when he told me that it could be repaired and he would not be recommending that it be replaced because they would just tell him to repair the unit! I got on the phone with a Tech Support supervisor who told me they would not replace the unit because the repairman said it could be repaired! I told him what happened and that the unit would have gone into flame if I hadn't woke up and could have killed my family as we slept! I advised him that the model should be recalled as a fire hazard. I said the unit had gotten so hot it liquefied the spinners and warped the basket so there is no way that the motor wouldn't have been affected. He told me they would replace the unit for 50% of the price!!!
Fortunately we had gotten an extended warranty with Lowes, so immediately upon hanging up after giving him a piece of my mind and telling him that we will NEVER buy another GE appliance, I called Lowes. I told the Assist Store Manager what happened and without hesitation, she told me to bring the unit to the store and pick out the replacement of my choice. Needless to say, the replacement I chose WAS NOT a GE product.
During the time the first Dishwasher broke, the $2, 500.00 Advantium also broke and had a code F3 showing in the display. The repairman examined that unit in the same visit as the Dishwasher. He said the Sensor Pad had gone bad. This appliance was also a month old! He replaced the sensor pad about a month later, since that part had to be ordered.
Well, it is about a year later and I'm listening to the beeping of a code F3 on the Advantium again. Apparently the Sensor Pad has again gone bad. As for the third GE appliance that we purchased for the remodeling of our kitchen, the high end cook top with the stainless steel knobs: it actually came with black plastic knobs. There was a small piece of paper that said if you wanted the stainless steel knobs, which cost more, you had to "call this number." I called several times and have never received the knobs that I paid a premium for.
We will NEVER buy another GE product. It's junk and they do not stand behind their products.
we have a GE Monogram compactor that has been out of service since Feb '08. Last Sep we built a new house and installed what we believed were high-end Monogram appliances throughout our kitchen. Problems with the built-in refrigerator drawer (their most expensive in the monogram line) took five UPS shipments and 3 repair service incidents to correct..they kept sending the wrong drawer..we now have a drawer warehouse in our attic. The compactor has abeen abigger joke...first the service man "diagnosed" the problem w/out even taking the compactor apart...several mishaps in shipping the part and ultimately now having the wrong part...leaves us in July without a working compactor. Calls to their Consumer Relations folks are equally ridiculous..their version of customer satisfaction leaves lots to be desired...we asked that they just simply replace the compactor but they can't until it's deemed irrepairable...so here we are waiting for another part and yet another service man that can't seem to really fix anything...I would imagine GE has already spent the equivalent of a new compactor...so we'll wait till Aug 12 to see if the problem can be fixed...they did atleast offer to extend the service warranty an add'l 6 months...can't say I got warm and fuzzies from that considering past performance.