The complaint has been investigated and resolved to the customer’s satisfaction.
Well I never thought such a thing could happen¦In April I bought my wife a 2007 Ford Mustang. I also bought my daughter a 2005 Focus in July of 2007.I had these cars until the night of September 9, 2008 that was the night they repoed both cars. The first thing I did was to log onto my Ford credit account to see why, according to the Ford credit site I wa...
The complaint has been investigated and resolved to the customer’s satisfaction.
I originally made a deposit for a purchase of over $8, 700 worth of beds, dressers, and a flat screen televison from RC Willey, and was told by the salesman to come into the store 4 - 5 days before I wanted delivery to pay the balance. I came in 7 days prior to the time I needed delivery of the beds and television and was then told that it would not be able...
The complaint has been investigated and resolved to the customer’s satisfaction.
I ordered suddenlink internet and phone service and made it very clear that I was about to have a baby and that whatever the service date was going to be, it needed to be reliable so it didn't leave me without a phone when I needed it most. I was assured several times that the internet and phone would be installed on the same day. The installer arrived and...
The complaint has been investigated and resolved to the customer’s satisfaction.
I believe ASURION Insurance Company and Verizon Wireless are intentionally miss leading its customers. Today I had my phone (Motorola Q) examined by a Verizon Wireless technician. I was informed by the tech that the phone is malfunctioning beyond repair however I was insured through ASURION for phone malfunctions. He handed me an Asurion pamphlet for...
The complaint has been investigated and resolved to the customer’s satisfaction.
This complaint spans several weeks.
My employer is closing, and Target sent a representative to talk to us about going there when the store closes.
The rep they sent was the head of thier Human Rescources department. They had arranged a "job fair" in our store to tell us about working at Target, pay, and jobs available. She came totally unprepared and had...
The complaint has been investigated and resolved to the customer’s satisfaction.
I have an ongoing monthly order with Silver Cloud Smoke Shop in which $77.76 is directly withdrawn from our bank account. They, as usual, sent an order processing notice by email on August 28, 2008. I then recieved this normal notice;
"This email is to let you know that your recent order (id:VRFD2E0069F8) with Silver Cloud Smoke Shop has been processed and...
The complaint has been investigated and resolved to the customer’s satisfaction.
I brought my car in to be washed after noticing that vandals had thrown eggs on it. On checking in, the order person told me that eggs were hard to remove, so I asked him if they were going to be able to get it off. He said yes, and said we could send it through again if needed. When it came out, it was not clean. My wife asked if they could do anything...
The complaint has been investigated and resolved to the customer’s satisfaction.
I bought a new hot tub in September 2002. If you read around, EVERYONE that bought a hot tub from Thermospas in the fall of 2002 has had major problems with it. The acrylic process that they used was faulty. I was told that it was their suppliers fault, and that they have a law suit pending against them. And this is my problem?? Why?? Major problems are...
The complaint has been investigated and resolved to the customer’s satisfaction.
I bought a wood stove for my home from Northern Tool. It weighed over 500 lbs and the company knew I was a private consumer. They charged me $85 to lower the lift gate to move the stove to the ground. Then they informed me, at the time of the delivery, that the truck would leave my stove out on the street. They donot bring it to your home. It was unsafe to...
The complaint has been investigated and resolved to the customer’s satisfaction.
I have tried for SEVEN DAYS at different times during the day to get through on your broadband support line and have been on hold over & over for 30+ minutes only to be dropped! I tried calling the residential helpline, explained my predicament to the operator & told she would put me through only to be put to the same line then hung up on. I understand you...
The complaint has been investigated and resolved to the customer’s satisfaction.
I had purchased Shapely Secrets in April and the payment was directly taken off of my credit card. Approx. 1 month later (5/26/08) My credit card was charged again for $26.98 Which was for 1 bottle of essential boost. I was aware that there was going to be a charge and that they would send me a 30
day supply monthly for $19.99 plus shipping and handling...
The complaint has been investigated and resolved to the customer’s satisfaction.
I have a 2006 Chevy Uplander. The trim that runs down each side of the vehicle has (rusted/discolored) from one end to the other on both sides after only 2 years. The vehicle has 50, 000 miles due to the distance to my work. The dealership (Fox Chevrolet in Timonium Maryland) and GM refuse to fix it unless I pay $200.00 towards the cost because the warranty...
The complaint has been investigated and resolved to the customer’s satisfaction.
I reached a customer service representative by the name of Robert and with the
approval of his supervisor. He informed me that they would correct the error and
I would receive my next 6 months free as promised with my new expiration date
being 21Mar2008.
Thank you for resolving this issue. The representative I spoke with was
extremely polite and...
The complaint has been investigated and resolved to the customer’s satisfaction.
To Whom It May Concern,
I would like to make you aware of my experience on your Air France Airlines. My party of 10 people (4 business class seats and 6 economy seats) had a terrible trip departing, connecting and returning on your airline. The personal were rude, unhelpful and spiteful.
To begin, Flight AF0007 on June 24, 2008 @ 19:10 was delayed. We...
The complaint has been investigated and resolved to the customer’s satisfaction.
I applied for a homeowners insurance policy with Amica and was denied coverage simply because I foster dogs for animal rescue organizations. The fostering I do has been minimal - three over the past five years. Two were small mixed breeds and one is a border collie. I work through organizations that are registered non-profits with the IRS and all dogs are...
The complaint has been investigated and resolved to the customer’s satisfaction.
I stoped at the Ishpeming, Mi. burger King to get some sandwitches and fries from the local Burger King. The order process went fine with a newer older woman at the window. Once I pulled around to the window and paid my $25.16 for my order the cashier asked me to pull a head so she could give the 2 cars behind me there food first. I politly said no I am...
The complaint has been investigated and resolved to the customer’s satisfaction.
We ordered our furniture at the beginning of July. We were excited to get 2 new couches and a new coffee table and end table. We were told that the furniture was out of stock so they would not be able to delivery it until mid August, which was ok with us. When the end of August rolled around we still hadn’t gotten our furniture so I finally called them to...
The complaint has been investigated and resolved to the customer’s satisfaction.
First before you judge me. Let me tell you one thing. I used to work for Mcdonalds.
Here is my story. I at a hospital as a registered nurse. Your restaurant is five miles from my work place. During my lunch break I found out that I forgot to take my fork along. I went across the street to ask for a fork. I have forgotten to pack my fork a few times and...
The complaint has been investigated and resolved to the customer’s satisfaction.
A story on Revolution RV. They were interviewed by several customers and employees. Apparently Channel 10 has been investigating Revolution RV for quit sometime although I do not know this to be a fact. I do know that several customers have contacted Turko on Channel 9 but to no avail. There is a court hearing tomorrow in El Cajon at at the El Cajon...
The complaint has been investigated and resolved to the customer’s satisfaction.
I purchased a Baja 50cc ATV four wheeler from Pep Boys for my son. That was the worst mistake I have ever made! After 1 1/2 hours of driving time on this machine, it failed to start. I contacted Baja within the 90 day warranty period to let them know about the problem and they refused to fix it. Not to mention hanging up in my face. Pep Boys also refused to...
The complaint has been investigated and resolved to the customer’s satisfaction.
I was trying to become a member of DirectBuy, but they act as they don't need members anymore. They demand things as: "if you're married, you cannot come alone or your husband cannot come alone to "the visit" (even if I don't have babysitter, and one of us need to be in home to take care of the kids!). The lady (I will preserve her name - because I'm more...
The complaint has been investigated and resolved to the customer’s satisfaction.
I did not realize they were going to go into my checking account numerous times and when I tried to cancel over phone was told I had to wait to receive welcome kit before I could cancel. Well, I have not received the kit yet and it has been 3 weeks since that conversation with a csr. After visiting their website, I discovered that I could cancel over the...
The complaint has been investigated and resolved to the customer’s satisfaction.
Shell Vacation is a SCAM! DO NOT BUY!!! The resorts are never available. All we've done is pay money, money, money but we have not yet reaped in its benefits. It's just like throwing our money out the window.
Whenever we call, they never have any availability besides Mondays and Tuesdays. Who takes a vacation on Mondays or Tuesdays!?!
Whenever we try to...
The complaint has been investigated and resolved to the customer’s satisfaction.
I ordered this item Sept. 9th and after seeing my order summary realized they over charged me $20 for shipping. I called their "customer service" number several times the rest of that week only to be told my order wasn't in the system yet and couldn't be adjusted or canceled until it was.
When I called back today, the 16th, I was told that it couldn't be...
The complaint has been investigated and resolved to the customer’s satisfaction.
(Cut and pasted from an email I'm sending to Fedex right now).
Hi XXXX,
My name is XXX XXXXX. I just had a bad experience with Fedex that I would like to relay to you. Apparently VXXXXX, the residing manager at the Dawson St. office in Burnaby, has already spoken to you about this, but I'll give it to you again in my own words.
1) I spoke to a Fedex...
