I was very excited to use the new direct buy. I had communicated on several occasions with Cheyenne about my...
My parents were recently held hostage at Direct Buy for over 8 hours, not allowed to go to the bathroom, and...
I was invited to an open house, and told I could possible win $50, 000, and get two free gifts just for...
I'm ashamed to say that I ever worked for this company. They are a scam from the very first contact call...
My wife and I went to a DirectBuy warehouse tonight after being invited to attend an open house. The center manager was a really friendly and personable guy from Missouri (the show-me state). We both signed in, received a name badge and were introduced to our "host" who was the center manager's son-in-law. He interviewed us and we shared with him that we were remodeling and would be purchasing carpet, tile, windows, kitchen and bath appliances. He said DirectBuy would be able to save us money and seated us in a room with a TV monitor. There were two other couples in the room and the meeting started out with a seven minute informercial on what DirectBuy does - in short, they claim to save money by bypassing the local retailer and purchasing direct from manufacturer - the proposition sounds cool (emphasis on the word "sounds").
The center manager speaks for a while, shows us another video and then proceeds to show us a wall of products covered with post-it notes. Each product has two post-it notes with a suggested retail price shown and the DirectBuy price underneath. They showed us furniture, washing machines, pots and pans, vacuums, mattresses etc. The DirectBuy price offered averaged 20-50% less according to the center manager. BUT, I wrote down a few prices and the magic ended when I researched the first item, a 46" Sony Bravia - the manufacturer's retail price matched DirectBuy's example - MRP $2799 but the actual DirectBuy price of $2251 was still more than my local Circuit City's price, $2099. The second item was a 21.8 cu. ft. refrigerator - the manufacturer's retail price matched DirectBuy's example - MRP $2299 but the DirectBuy claimed price of $1419 was lower than the $1900 retail price shown on the internet. The third item was a Jacuzzi - we were particularly interested in that one since we had priced them two days ago at all the local retailers. DirectBuy's price of $1131 was blown away by Lowe's price of $974. [Note that we didn't know the prices on the TV and refrigerator at the time we were at DirectBuy's office but when we we did know the price of the Jacuzzi] Needless to say, the Jacuzzi sowed some seeds of doubt in the process. And it got worse from there...
After the price game, the TV was switched on again and we were treated with a list of DirectBuy member rules (if we were to join). "Be nice to retailers, don't leverage DirectBuy prices against retailers, blah blah blah and then we got to rule #6. Rule #6 is a slick sales tactic that says, You can only decide to join DirectBuy right now. If you said no today, then it was no forever. DirectBuy said it was to protect their retailers. . . you decide. Not good. But not the end of the world. Maybe they are committed to making me happy. So I asked, about their written Customer Satisfaction Policy - "What happens if I am unhappy with my DirectBuy membership". The answer was that they don't have a satisfaction policy as to your membership. However, they will replace a defective product (well, so will Sam's Club). In my mind, I am thinking - they want me to decide RIGHT NOW and they won't guarantee my happiness. Bummer, could it get any worse? The answer is yes because they finally revealed their membership fee - $4500 for two years. And guess what, they want the $4500 today. In DirectBuy's defense, they did offer 10% down and they would finance the rest with no satisfaction guarantee.
Additional fees revealed by DirectBuy in their example was a $110 delivery fee (based on $70-90 per hour delivery rates) and a "handling fee" which worked out to a little under 9% in their example. The concept of buying at cost is a compelling one - I really would like to buy at cost, but I also don't want to be taken advantage of. So, I figured out a win-win for this bad situation which I offered up to the DirectBuy sales team (the center manager and the son-in-law) I would generate a list of what I wanted to buy with dimensions, stock numbers etc. and they could give me an aggregate price (so they would not have to disclose confidential manufacturer prices). If their aggregate price justified the membership fee, I would join. Not only did they turn me down, but they started getting smartass and asked where I had priced out my Jacuzzi - I told them Lowe's and Home Depot and the son-in-law said, "that explains it - we can't compete against the big box home improvement retailer".
Well that's my experience - The handshake was good as was the soft drink (did I mention they had free soft drinks). And they started out by being very nice.
I would recommend checking them out for yourself ... maybe you will have as much fun as I did.
We ordered furniture in September and were told 6-8 weeks. We did not get a call about the furniture being...
This firm is a definite High Pressure, one chance only Sell for Direct Buy Shopping Discounts. Everything is secret, and they do not even let you look at pricing until you pay. (Although at other locations I have heard people are allowed to see pricing before they purchase.) What they offer makes sense, but in actuallity I tried to purchase furniture, appliances, and flooring through them. They usually could not get what I wanted and said they had comparable to purchase. I don't think it's a bargain if I'm not getting what I really wanted. Other times when they could get the items I wanted, the cost was much more than I could get it locally without shipping costs even being considered or the time inconvenience.
I had problems from day one and wanted out, and they ignored me and did not return calls. When I tried to address the problems in person I was given the run around, told they would get back to me, or totally ignored. This was a major loss to the tune of almost $5000!!! It was all I could do to bite my tongue one night and stop another couple from being talked into a loan to join TODAY or they could never join later. It was exactly the same reasons as we were presenting!!!
After 18 months someone finally did contact me to tell me they were going to try to work things out, but it has now been over 4 more months - nothing has been done - everything is someone elses fault - and they still do not return calls.
STAY AWAY FROM THIS FIRM in Farmington, Michigan. As I check into them, some of the offices are very good, open to questions, and have great customer service - the the Farmington, Michigan location is terrible!!!
We are in the middle of adding a second story to our house. We saw the advertisement of Direct Buy on TV and...
Our personal experience with a DirectBuy Open House in Knoxville, TN My wife and I went to a DirectBuy...
Direct Buy gets you to sign up and pay thousands of dollars for a membership promising discounts on big ticket items. In reality, you can get just as good or better deals by shopping around and you will NEVER recoup the huge fee you paid upfront. I found out that they have bought up or created websites with reviews that you find when you google them to make you thnk that most people are happy with their services, but if you dig deeper you will find many, many complaints about the company.
Planning on remodeling my Florida kitchen, I paid the high price of joining DirectBuy in 2006 based on promises that I would save at least $5, 000 on kitchen cabinets. I spent 8-10 hours each week for several months in their showroom going through catalogs and working with their kitchen design “expert”.
There was a 3 week wait for a price update every time the design was modified to try to reduce the price. I wasted 7 months trying to get something within my budget. Also you had to find a contractor to pick up and install the cabinets. You had to be able to pick to appliances at their showroom.
Eventually I realized that there were not savings in the kitchen cabinets compared to other local companies. And there were not savings in their appliance prices compared to internet vendors. Most local and internet vendors deliver and/or install for free.
In the end, I went to a local kitchen design company and got excellent cabinets at $4, 000 less than the DB prices. Being a DB member was a very expensive, frustrating and stressful experience.
Don't be fooled by their lies and smiling salespeople.
I saw an infomercial on TV about the huge savings off retail prices for a whole host of consumer items (Claim...
Wondering why a direct buy member needs to shop around so much for things to find the best price- shouldn't direct buy's price be the best available since you are supposedly buying direct from the manufacturer and cutting out the middle man profit. Why should you have to go to retailers to see if they might be cheaper if you just paid $5000 to buy through the supposedly cheapest source? I'll keep my $5000 in my bank account- there really is a sucker scammed every minute isn't there? Not sure why 100 words are required - one word should be sufficient and that would be SCAM!
I was trying to become a member of DirectBuy, but they act as they don't need members anymore. They demand things as: "if you're married, you cannot come alone or your husband cannot come alone to "the visit" (even if I don't have babysitter, and one of us need to be in home to take care of the kids!). The lady (I will preserve her name - because I'm more nice than her) asked personal questions that made me feel embarrassed. I'm very disappointed with DirectBuy, and I'll be glad to pay more if I have a better service!
I received a call from a Direct Buy telemarketer who told me I had been selected to get into a contest in which I could win $50, 000. It had to do with getting a key that would open a box or something at their showroom.
I thought about it for a minute, I had heard about the membership costs, and knew I wasn't going to sign up. But, I am doing some upgrades in my home over the next few months, and the guy on the phone was vague when I told him what I had heard about the membership fees. He gave me examples of people he knew who had bought a $700.00 couch for less than $400.00, and I should have stopped right there. I've seen $700.00 couches, and that was not what I was looking for.
I eventually said that he could send me info, and that I would like to participate in their contest, although at the time, I didn't exactly know what my obligation would be.
Ok, here's the clincher, after talking to me for almost 15 minutes, the guy asks me my income range, 20, 000-40, 000, 40, 000-60, 000, etc. When I told him my income was between 20-40, he said I didn't qualify for their contest and hung up. Just that fast.
My Mom and I are members of Direct Buy in Canada. My frustrations with DB began when I ordered a wedding ring mount and bands for my husband and myself. The trouble began when the DB sales associate processed the order wrong and I had to go back to pay more shipping. A couple of weeks go by - at this point we are less than a month away from our wedding and I am informed by telephone that the associate made a MATH mistake and that I actually owe them MORE money. I am about to leave on vacation two provinces away - I do NOT have time to deal with this. Anyway, I said fine, voiced my displeasure at THEIR mistake and said that I would pay the difference when the rings came in. I spoke to the Manager and made it quite clear that if the rings weren't in by the particular date stipulated (at this point I had been waiting longer than what the expected delivery date on the invoice was), I wanted someone's head to roll because they were going to ruin our wedding. I left for my trip and as I travelled to my fiancé, I got regular calls from DB staff telling me that the manufacturer had confirmed my rings would be in well in advance of the wedding. 3 week vacation goes by, fiancé and I are in town to get married and, guess what, NO rings!! When I called to see where the rings were at, I freaked out when I was told they weren't received. I was told someone would call back. A couple of hours later, this very cocky young lady returns my call and says "Well at the price you paid for the rings, I hope you realize you are NOT getting a diamond" to which I responded in a not very calm voice that she needed to learn to READ because I hadn't bought a diamond, only rings.. Anyway, to make a long story short, we had to push our wedding back by 3 days thanks to Direct Buy's incompetence and BS. You'd think that after that episode I would have learned my lesson and not ordered anything further but no, I couldn't resist.
On September 3, 2007, went to the DB showroom and placed an order for a 4 piece John Thomas dining set. I was told that it would take 4-6 weeks for delivery. I received the set December 22, 2007 and when we unpacked it, it was so damaged it was hideous and definitely not acceptable. I immediately contacted DB after the Xmas holiday and had to provide all kinds of pictures to prove the damage. I was initially told that I may not get a refund - that it was up to the DB adjustor and the Manufacturer to decide. The person I was dealing with prepared me for the worst scenario - that I might not get my full money back but would likely be offered the damaged set at half price. I said I wanted a replacement set. I was told that the manufacturer agreed to send a replacement set. This was mid-January. At the end of March 2008, I received a call that the replacement set had been received and thoroughly inspected to ensure it was not damaged like the first one. My hubby and I borrowed a minivan and brought the damaged set back and were about to load the new set when I insisted that the boxes be opened so "I" could inspect the new set. The warehouse guy didn't want to, stating that they had already inspected it. I was adamant so he didn't have much choice. When he cut the tape, I noticed that the cheapo packing paper and foam had not been moved at all, which meant that in reality, the set had not been inspected as I had been told. I moved the paper and foam and right away pointed out dents on the white tabletop. Needless to say, I was NOT happy and left both dining sets there at the warehouse. I immediately emailed the lady I had been dealing with to tell her of the situation and that I was INSISTING upon a FULL refund. To make a very long story short, I have had to chase after my refund for two months. I spoke with someone in their accounting department who told me the cheque had been mailed April 28. I waited and waited. In-city mail takes 3-4 days. As of end of May, I had not received my refund. I left a message for the owner who NEVER bothered to return my call - one of his underlings called and told me that the cheque had been mailed May 13 - I freaked out and called them all *** liars. Anyway, the cheque never came so I insisted they draft another and that I would pick it up. I FINALLY got my money on May 30th.
This whole ordeal left me with a very poor impression of the company, even poorer impression of the people they employ and overall just a very bitter taste in my mouth. Both Mom and I wish we'd never set foot there!
Beware!! Direct Buy did not want my business. I'm a home owner doing a major remodel. I wanted to attend...
DirectBuy is a complete JOKE, the ownership is beyond unprofessional and management is totally poor, this is for the Vancouver location...Save ur money!! I just found when I was at the showroom that the Sales reps were rude, I heard that the stuff that comes in is always damaged, comes in with missing items, takes ages for it to actually get there and sometimes even lost. The atmosphere is always negative, no one seems to want to be there and the workers never smile. The owners, that another story, they don’t know how to run a business at all!!! They should go back to Edmonton
We are going to do some home remodelling and saw there was a Direct Buy in Fresno. We scheduled to attend one of their "REQUIRED" Seminars. After checking into what Direct Buy really was all about, we decided it wasn't for us. The day after scheduling to attend the "Seminar" the phone calls started. We have Caller ID and didn't answer the phone and they didn't leave a message on the answering machine. Within 30 minutes they called 10 times! This continued up until the day before the "Seminar" when someone did actually leave a message reminding us to attend.
The next afternoon was our "Special Reserved Appointment" for their "Required Seminar" and the phone started ringing at 8AM. Someone kept calling every 30 minutes until 6PM, 2 hours after the "Seminar" started. Not ONE message was left on our answering machine just hang ups. This continued for the next two weeks!
Finally having enough of the constant phone calls I happened to be home when someone called. I politely asked them to stop calling us and that we were no longer interested in their business as it didn't suit our needs. Of course the high pressure sales pitch started and I repeated that we were not interested and to not call us. The woman said she would take our name off the list but if we changed our mind they "Might be able to accept our membership".
Another two weeks of phone calls and hang ups my husband found a corporate number and informed them what had been occurring with their Fresno store.
The calls finally have stopped AFTER 3 MONTHS!
At the time of our interest in purchasing a Direct Buy membership my husband and I were about to close on...