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Where to File
The AAA has streamlined the filing process to give customers the fastest possible service and the easiest way to file. Regardless of the type of case or the geographical location, cases will be filed with AAA Case Filing Services, a central department where experts in intake move each matter forward quickly and are available to answer any case-filing questions. Checks should be made payable to the American Arbitration Association.
If you would like to file a case by mail or fax, please complete the appropriate form(s) and forward to AAA Case Filing Services.
American Arbitration Association
Case Filing Services
1101 Laurel Oak Road, Suite 100
Voorhees, NJ 08043
Toll free number [protected]
Fax number [protected]
Customer Service Representative
American Arbitration Association
T: [protected] F: [protected] E: [protected]@adr.org
45 E River Park Place West, Suite 308, Fresno, CA 93720
I had to resort to contacting the organization unfortunately below. After several attempt to contact Shapely Secret customer service (All numbers listed on the websited reported out of services) and asking them to no longer charge my bank card for the Essential Boost product (prior to the deadline given ) which I didn't receive. Ms. Greer Childers this is extremely unfortunant. I used "Body Flex" years ago and had totally different experience. Not only did I contact my bank but will pursue this until justice is served by what seems to be an unjustice business practice.
I ordered the video. I agreed to the free supplements for shipping charge of 6.95. Then they started calling me for product sales. I told them to stop. Then I got a notice I had to call a number to OPT OUt of their selling program. Not to mention the video is crap and arrived damaged from poor packing. When I called for return instructions, they tried to get me to not return the product in exchange for a 10.00 refund which did not cover all the charges and shipping. They refunded the 6.95 shipping and gave me RMA number for video. A week later I received another shipment, unauthorized. I received an RMA number. I will see if I receive refunds as promised for video and second shipment. I filed a complaint with CA. Attorney General and dispute with my Bank.
Saw the informercial a few times thought i'd give it a try...after receiving my product ..doing the workouts...it seemed as though it was working..but after the 2 week * lose a dress size * slogan..nothing else happend. I ended up having to do the workout 3 times a day..just to see improvement ...i was eating sooo little each day...granola bar for breakfast, yogurt for lunch and a small portion for dinner...as directed by the information...guess you get what you pay for.
I had purchased Shapely Secrets in April and the payment was directly taken off of my credit card. Approx. 1 month later (5/26/08) My credit card was charged again for $26.98 Which was for 1 bottle of essential boost. I was aware that there was going to be a charge and that they would send me a 30
day supply monthly for $19.99 plus shipping and handling. After that shipment I had been using the essential boost and it had done nothing for me. My credit card that I had been using had to be closed for fraudulent charges by another party and because I was not happy with the essential boost product I never bothered to call them and give them my new credit card #. I had no intention of receiving any further product from them and as far as I knew my account had been paid in full. 4 months later I receive a letter from RMCB collection agency stating I owe shapely secrets $19.99. I tried to call the collection agency to let them know I had already paid that amount. I got a recording saying "R.A.T channel 0" repeatedly and could never reach anyone. I then called Shapely secrets and spoke to a rude man named "Genesis" who repeatedly told me I did not owe anything and that I needed to call the collection agency and continued to give me that same # that I had tried a dozen times and received that crazy message.I asked to speak to his supervisor and he told me he could not allow me to speak to a supervisor. So I called back and spoke to a lady named "ABBY" and she said the shipment they sent me was for 2 months not 1 and that is why I owe $19.99. That was not the agreement I had made with them. They were only suppose to charge me for 1 month @ a time. Besides If I owed them for 2 months why didn't they charge my credit card for the total amount that I owed if that is what they are claiming? Well, Abby stated she would contact the Collection agency and straighten this out and I would not be charged any further. I am still concerned because If this was reported to the collection agency it was probably reported to the credit Bureau as well and I have excellent credit (Had until they messed with it for no reason) Also Shapely secrets never, even once, sent me a letter stating I still owed money otherwise I would have contacted them 4 months ago.
I was watching an infomercial for a company called Shapely Secrets. I was intrigued so I called and ordered the product. They shipped it to me promptly but they charged me $19.99 in shipping and handling, which I was totally not expecting because they had not told me. Then a month later when balancing my bank statements I find out that they had shipped me some vitamins that I had not received and charged me another $19.99 plus shipping for a product that I had not ordered nor had I ever received. When I called to complain they refunded the $19.99 but not the $6.50 for shipping. Also worth mentioning this debit had cost me $17.50 in insufficient fees, which they would not refund. Now, a month later, as I am balancing my bank statement to find out why my account is overdrawn, I discover that another company called Buyersedge has debited $16.95 from my account for a product I did not authorize. Where did they get my debit card number??? Shapely Secrets. By the way, this cost me another $17.50 in insufficient charges. When I called to complain they agreed to refund the $16.95 but not the $17.50. My only recourse at this point is to what for the credit and have my debit card cancelled and reissued. I am so mad that I do not even use the product that I ordered. But I am afraid to send it back because I do not want them to have any more access to my financial information. I will never again order anything off of the television.
Very angry consumer,