Silver Cloud Smoke Shop reviews and complaints
Ripped me off
In August of 2008 I believe it was around the 20th I placed and order and it came to around $160.00 dollars. I never received the order I tried and tried to contact the Silver Cloud Smoke Shop for days. Everytime I would call the mailbox was full when ever I emailed them I never got a response. I sent an email to the Chamber of Commerence but never received a reply. After about 2 months I gave up. This is BULL____ They should be made to refund all of our money.
Company Business Name: Silver Cloud Smoke Shop
Country of complaint: United States
Website: native-tobacco.com
The complaint has been investigated and resolved to the customer’s satisfaction.
Took My Payment and Did Not Send Product
Placed an order in August 2008, money taken out of my account, received shipping confirmation email and never received my order. Emails to Silver Cloud returned as undeliverable, voice mail full and then number no longer in service but no credit to my account. This is stealing. Then in December 2008, fraudulent charges began showing up on my account. I've made numerous Internet purchases for a number of years without any problems what so ever. I find it suspicious that within a couple of months after having problems with Silver Cloud Smoke Shop, my account had unauthorized charges made.
If you purchased anything from Silver Cloud Smoke Shop via the Internet, WATCH YOUR ACCOUNT CAREFULLY.
Company Business Name: Silver Cloud Smoke Shop
Country of complaint: United States
The complaint has been investigated and resolved to the customer’s satisfaction.
Attention customers who have had money taken
If you have had monies taken out of your account by Silver Cloud Smoke Shop please contact fbi.gov and file a complaint. Also the New Mexico Attorney Generals office and the bureau of Indian Affairs. The company (or someone) is making multiple AFT's (automatic funds transfer)from customers who had a reoccuring order.
It is begining to look like possibly the companies accounts may have been hacked. At any rate it has become a serious crime.
Country of complaint: United States
Phone: 520-400-3634
Please do not call the phone number in this post. IT IS NOT to Silver Cloud
Extorting money
This company is owned by Paul Rainbird, who is, believe it or not...the Lt. Govorner of the Pueblo of Ildefonso in NM. Silver Cloud is now resorting to extorting funds from former customer's checking accounts. I did find the phone number for his office. It is [protected]. His home phone is also listed in the NM telephone directory. His manager of Silver cloud is June Ortiz. I left a strong message on his office voicemail today, filed a complaint with the NM Attorney Generals Office and BBB. The AG in NM has stated that they have been receiving a number of complaints about this company. I will pursue this until my money is recovered. In the meantime, my bank is working with me to resolve this. I would suggest that all former customers contact their bank and put a block on further attempts by SilverCloud to take money. I don't know if the owner, Mr. Rainbird is responsible for this, however, since I left my message with his office today, I would hope that he straightens it out. There is something going on with the auto debit company he uses...
Good luck to everyone.
Country of complaint: United States
Address: Albuquerque, New Mexico
Website: silvercloud.com
CD2U or a goodcigarette.com PLEASE HELP! I ordered from them two and half weeks ago, they took the money out of my account and I have yet to receive my order. I have never had this problem before so I really do not understand what is going on. They took my money yet did not ship my order. I received an e-mail a week and a half ago that said that there was a delay in my order and it would ship as soon as back in stock. I have received e-mails like this before in the past and my order always shipped within two or three days of receiving the e-mail, but not this time. This is really not a good time to do this since it is Christmas and if anyone has any information regarding this I would appreciate all the help I can get with this. I am nervous that I will not see my order and I will not get my money back and will get screwed right at Christmas time. I cannot get through to them on the phone, their website is down, I sent an e-mail this morning, but do not know if they will respond or not. Does anyone know what is going on or if I can expect to see my money or my order anytime soon? PLease Help.
uh... have you noticed they don't answer nor have a website anymore Wipeout? send my $$ back crooks. filed with bank for fraud.
You can NOT blame a company when it is hit hard by greedy democrats wanting it out of business. Democrats have hit this company at least 3-4 times before wanting them shut down but they have always come out on top. Just relax and sit tight until your order arrives. Yes, the dems shut them down again BUT all orders shipped USPS are more than likely hitting a slowdown since yesterday was the biggest day for the USPS of the year. They have never given me a single problem and my last order arrived a few days ago.
I have been getting butts through Dbestone for months now. Always here in 3 days.
I order a carton on 12/8/09, out of my checking account and nothing.
There is a taped msg playing on their phone, saying they cant take anymore orders at this time. What about the ones you already took the money for.
Their website is down to.
It would cost me almost as much through the bank to put a stop on it but I guess its better than them getting it & me no smokes.
What the hell.
Cigarettes arrived today so it took 7 business days to process, ship, and be received. I am still glad I did not have to use an e-check as they scare me.
Quality:
Doral Menthol 100's Lights - C9 (made within the past 30 days so as fresh as they come). Are FSC cigarettes though...so assume all shipping out will be too. Most people will never know a difference as they have been FSC compliant for some time now.
32 Degrees Mild Cigarettes- These are ok, just a hint of menthol but it has a slight value brand taste and smell. Product of Columbia. Would not say these could ever compare with a Menthol-Menthol Cigarette like Newport or Salem.
Overall:
Truly not bad when the prices are so good and you can use plastic. My guess as to the stale cigarettes mentioned above was they were value cigs from another country. Value cigs from south america typically taste slightly stale and can come in boxes affected by sea ships and master containers not being waterproofed.
Would I recommend?
I don't see why not...
I ordered from them last Tuesday and it shipped yesterday Tuesday (so a week for processing). I ordered a carton of Doral Menthol and 32 Degrees cigarettes. I will post back tomorrow when the cigarettes arrive as to the freshness of the cartons. The one who received old cigarettes, were they value brand or premiums? Just trying to get a heads up on what to expect.
Remember regardless of where you order from to check the date stamps:
RJR Products is:
A B C D E F G H I J K L
J F M A M J J A S O N December followed by the year of manufacturer which this year is 9 (Example D9 IS FRESH!)
Phillip Morris is:
B L A C K O R W H I T E
J F M A M J J A S O N December with a number following for the year.
wish i would have seen this page before i placed an order with them. its been three weeks and they charged my card for the order but nothing yet.
Recieved a order of cigarettes from dbestone that looked and tasted like they've been sitting in the warehouse for years . Stale, with a very bad odor.
Nothing but problems when I called for an exchange.
DO NOT do business with www.dbestone.com (aka CD2U, aka agoodcigarette.com)! Whoever said they ship fast is wrong or lying! I ordered from them 2 weeks ago and syill have not received my order. I called them last week and they said my order had shipped, but the idiot I talked to didn't know when it had shipped and couldn't give me a tracking number. Then, yesterday, I got an email saying my order had shipped, with a tracking number, but the Postal Service has no record of it. These people are THIEVES! Avoid them like the plague!
please let me know what happens. they also received $117 from me and i didn't receive any product.
orders missing
I too have been had by them, on 2 orders for $71.67 each. They were raided by the feds, and their status is 'questionable'. By far the most detailed information is happening on this thread: http://www.topix.com/forum/source/kob-new-mexico/T2HU4VR0JNFBFDOLH
HTH, and make sure you contact your bank to block any ongoing ACH withdrawals! Not sure what can be done about checks or MO already cashed, other than your local small claims court.
Company Business Name: Silver Cloud Smoke Shop
Country of complaint: United States
Address: New Mexico
The complaint has been investigated and resolved to the customer’s satisfaction.
This company is under a "Search & Seizure" order from the ATF.
Do not order from them again!
Money was withdrawn from my acct. on 9/15, I was told my order was processed on 9/18. As of 10/1, still no product.
These sites are all doing business as the same person. Every one of these sites are con artist and rip offs. The product they sell is bogus and harmful. Most of the reviews you see online and in forums are written by this same business lying in an attempt to get your hard earned money. All of these sites link or mirror to each other. THIS STUFF IS BOGUS IN EVERY WAY SHAPE AND FORM AND IS NASTY.
Please contact me with your complaint details for a class action lawsuit. drexellake@gmail.com
If you E-payment from your checiking account, you better change your checking account #. Silver Cloud is out of Business.
Order not received
I mailed an order on on Sept 6, 2008 along with a money order for >$300 and have received nothing in the form of communication or product. There's no response to e-mails and phone calls are switched to a full mail box.
I've dealt with these people for several years and, until now, have been impressed with the speed with which they handled orders. Is anyone getting any answers?
Company Business Name: Silver Cloud Smoke Shop
Country of complaint: United States
Address: PO Box 7130, Albuquerque, New Mexico
Phone: 1-888-408-2926
Website: silvercloudsmokeshop.com
Here's what you are looking for peeps! i paid by online check, went to my bank, told them what was going on and the bank transferred my money back. Good Luck all!
ALBUQUERQUE, N.M. -- Federal agents have raided a company linked to a tribal official that is suspected of selling cigarettes without paying more than $6 million in state taxes.
The Bureau of Alcohol, Tobacco, Firearms and Explosives has executed search warrants on the Internet-based Silver Cloud Smoke Shop.
The state tax is 91 cents per pack of cigarettes.
Search and seizure warrants filed in federal court show investigators believe San Ildefonso Pueblo First Lt. Gov. Paul Rainbird and other tribal members purchased more than $16 million worth of untaxed tobacco from suppliers. The documents charge they then sold the products for reduced prices and shipped them from an Albuquerque warehouse.
According to an ATF report, Native Americans can buy the cigarettes as long as it is for sale or use on the reservation in which they are enrolled as a tribal member.
But since Rainbird was reportedly selling cigarettes across the country through his Web site, the state claims he had a more than $9 per carton advantage over other businesses and leaving the state of New Mexico out more than $6 million in tax revenue.
Rainbird's attorney said the business is legal because of tribal sovereignty.
Rainbird isn't the only person ATF agents are investigating.
In more than 100 pages of court documents, its revealed the investigation stretches all the way to Bosque Farms.
Court papers show months worth of surveillance focusing on a home belonging to a coworker in Bosque Farms, an Albuquerque warehouse and Rainbird's home.
Rainbird's attorney said his client runs a tribally owned business so he is not required to collect or pay state taxes.
The attorney said, if necessary, they are prepared to fight the allegations.
Rainbird's attorney said ATF agents seized computers, crippling the company's ability to do business.
His attorney also said Rainbird has been selling cigarettes since early 2003 and has never had a problem with the state before.
No one has been charged with any crime and the investigation is ongoing.
Link: http://www.koat.com/news/17307286/detail.html
I also ordered cigarettes for $226.- on August, 2008 from Silvercloud.com.I have not received it. I called them and I e-mailed them no responed.I called several compony9 includes BBB finally someone toled me they just closed the door.They took my money$226.-.
Same thing happened to me. We got ripped off.
I just spoke to the 2nd Lt. Gov, Terence Garcia, and told him that my mother was charged $214.92 - 26 times which is out of her checking account and they are trying for 27.
FBI is next...
bad boy
Bad service
I have an ongoing monthly order with Silver Cloud Smoke Shop in which $77.76 is directly withdrawn from our bank account. They, as usual, sent an order processing notice by email on August 28, 2008. I then recieved this normal notice;
"This email is to let you know that your recent order (id:VRFD2E0069F8) with Silver Cloud Smoke Shop has been processed and is due to be shipped today 09/02/2008.
If you have any questions, please respond to this email at sales AT silvercloudsmokeshop.com."
The money was withdrawn from our account.
I am home to recieve deliveries, and am fairly certain that I did not miss the delivery. There were no pick-up notices from the post office.
I wrote Silver Cloud sales and stated the problem on Sept. 10th to which I recieved no reply. I called then several times but their mailbox was full and I couldn't leave a message.
I then wrote their 'questions AT silvercloud.com' email address on Sept. 15 in the a.m. and again had no reply.
This happened once before last year, however they responded immediately to my inquiry, and informed me of a computer glitch which required customer contact to resolve. They have otherwise been consistent and dependable. It may be the fault of the post office, but I have no evidence of this. The fact that I am unable to contact Silver Cloud points in their direction. Our low fixed income makes this whole situation especially hard on us.
Company Business Name: Silver Cloud Smoke Shop
Country of complaint: United States
Address: SCSS, P.O. Box 7130, Albuquerque, New Mexico
Website: silvercloudsmokeshop.com
The complaint has been investigated and resolved to the customer’s satisfaction.
Silver Cloud Smoke Shop took my monthly charge of $133.81 out of my account in september and sent me nothing. I complained to the Better Business Bureau in NM. I called them and sent email. No answer to my email and their phone mail box is full so I couldn't leave a message.
They took the same monthly charge out of my account three times today. Three times! My bank is recovering my funds due to their attempt to defraud.
Go to your Bank. They can help!
As a customer for several years I placed an order accompanied by a $74.81 money order on 10-14 and have not received my order.
I'm unable to reach silvercloud by phone (voicemail is "full") and e-mails to silvercloud have been answered by my hotmail provider as "undeliverable". Something is obviously fishy and I'm furious!
RECEIVED confirmation that $164.12 was paid and order # VLFD2F4B9CD6 is due to be shipped
8/27/08. My money has not been returned and my 8 cartons of liggitt ultra light cigarettes have never been delivered. This is alot of money to me, being retired. I have been a customer for a long time and have recommended it highly, but never again. Just want my money returned! Linda
This company has taken out $83.01 out of my checking account, 16 times in 4 days. 15 unauthorized ! I have tried to call them several times, and can't get anyone to answer the phone. The voicemail box is full also!
I sent an order on Sep 15, 2008--todate I have NOT received an acknowledgement, they don't answer either the phone or emails. Recently, emails are returned as "undeliverable"
I'm wondering if they still in business
I sent a money order (for over $100) to Silver Cloud in August. I received an email confirmation a week later saying that my money order had been received and my order would be shipped out. To date, I have not received my order. I have sent several emails to Silver Cloud and gotten no response. Calling their phone number gets a message saying that their voice mailbox is full. I don't know what to do now to get my money.
I have a automatic withdrawal for $67.67 taken from my checking account every two weeks. I have not recieved any merchandise from these people since Aug. 11th. I have sent e-mails numerous times but have yet to recieve any answers.
I made an order for $107.24. Was shipped 9/18/08 and still have not received order? They do not answer my emails, and their phone's mailbox is full? This is bad business, and I want my order or my money back.
I had sent in a money order at about the same time the raid happened, I got the email my order was to be shipped and like everyone else, got nothing. I usually paid by debt/credit card from my bank but for some reason decided to send a money order this time.
My money order was returned, unopened about 60 days after it was sent. So I cant explain the bank charges happening to others, but at least money order people either are getting theirs back, or after 90 days can go to where they purchased the money order and cash it.
My money order was just returned by Silver Cloud.