The complaint has been investigated and resolved to the customer’s satisfaction.
I am outraged. I closed this account cause they increased their price from $19.38 to $21.54. They deducted this new amount from account without even asking if I would to continue receiving videos at this new price. I closed my account with blockbuster on 02/10/2017. On 03/27/2017, they deducted $64.62 for movies they claim that I have not returned. I...
The complaint has been investigated and resolved to the customer’s satisfaction.
I received the product today in the mail. I attempted to set it up, it is supposed to be plug and play. It never worked. There is no contact number, no address, etc. only a chatroom. I attempted several chatroom conversations with two representatives from 6 pm to 9:50 pm PST. They did nothing, ignored my requests for help and said, there's nothing we can...
The complaint has been investigated and resolved to the customer’s satisfaction.
I booked flights on cheaptickets.com. After returning from the trip, I noticed a charge on my credit card for travel insurance. I called the company 'access america' to dispute the charge. They explained that as of dec 3, you have to opt out of paying for travel insurance when booking on cheaptickets.com and could not issue a refund over the phone. I...
The complaint has been investigated and resolved to the customer’s satisfaction.
Today was my last attempt to discuss my account with anyone in customer service. All four reps said the same thing: "it's in the contract". Oh, they all claim to read the four pages of 2pt. font print of every contract they sign. My version was to ASK the sales rep the questions I wanted to know. I asked the sales rep if I could transfer service if I move...
The complaint has been investigated and resolved to the customer’s satisfaction.
I purchased the microsoft certification course for $1000 in Feb. On the very first day I had problems accessing CBT'S site. The next day I called their customer service to report the problem and was assisted by a tech support guy who tried to help me with my computer settings with no success.
By the third day I called customer service to cancel the course...
The complaint has been investigated and resolved to the customer’s satisfaction.
I joined Costco in February of 2006. When February 2007 rolled around, I decided not to rejoin. I rejoined in September of 2007. When I used my membership card in February of 2008 I was told I had to pay again. WHAT??? They said it wasn't their fault I didn't use my membership for 7 months. That is a bunch of bullsh**. My new membership should be from September 07-September 08.
The complaint has been investigated and resolved to the customer’s satisfaction.
Golds Gym bills additional months of dues prior to joining and after your resignation:
I paid 1st and last months dues on joining the club prior to using a treadmill.
I have been billed two months after my resignation as the company stated I must give 60 days notice of resignation.
That is 4 months of dues or $189.72 paid to Golds prior to and after I resigned my membership.
The complaint has been investigated and resolved to the customer’s satisfaction.
My girlfriend and I decided to go to Dave & Buster's on 3/20/08 (Sat) to have some fun playing arcades, etc...
We ordered some food around 8:30pm (buffalo chicken sandwich, dave & buster's trio platter, grilled chicken sandwich). About 1hr after we ate the food, both of our stomaches started to ache. Around 12am that night, both of us started throwing up...
The complaint has been investigated and resolved to the customer’s satisfaction.
I was recently bombarded by a couple of Kirby sales people. They asked me if I wanted a room in my home to be shampooed for free. Of course, I said yes, thinking that they were a new carpet cleaning company in the area. I let them into my home, then they started a demo of the Kirby. I admit this is a good product but I don't think it is the ONLY product...
The complaint has been investigated and resolved to the customer’s satisfaction.
An AFLAC agent gave a presentation at my wife's place of employment a while back, and after the meeting, she approached him about purchasing insurance to cover lost income due to maternity leave. Co-workers had signed up for similar benefits, and had been satisfied with the service, so my wife was interested in signing up, as we were about to start trying...
The complaint has been investigated and resolved to the customer’s satisfaction.
I am ALL OVER filing a class action suit against Hughes Net so if anyone is seriously interested in doing so and knows how to go about it, please let me know ASAP. I'm serious. Really serious. I won't go into every detail of our experience with this company but I'll just hit some 'high' notes. Total pun because seriously, this situation couldn't have gotten...
The complaint has been investigated and resolved to the customer’s satisfaction.
I am writing this because I feel a moral obligation to warn any potential employees or customers of The Right One about what I know. This Dallas company owned by Ted Law is a dating service that charges an estimated $500 per introduction, with memberships ranging from $500 to $15, 000. First and foremost, they make their money by keeping you SINGLE. As long...
The complaint has been investigated and resolved to the customer’s satisfaction.
I recently received my credit card statement and a charge for 49.99 showed up on 1 March 2008 for Dri*ca.com 877 694-8509 Mn. I do not ever recall making any such purchase and called my credit card company to report an unauthorized charge. of course it was after hours and the person answering was in India and ave me another number to call during normal...
The complaint has been investigated and resolved to the customer’s satisfaction.
This company has from the very beginning ripped us off. We receive fees and penalties when they are not due. We have interest charges that are so high, we could better afford a much bigger house with someone else. Our other complaints are that there is no way to even talk to anyone about our problems. Every time I call to talk to them they say I have yto...
The complaint has been investigated and resolved to the customer’s satisfaction.
I have been waiting for a month and this company is not responding, I have send 10 to 15 mails asking for my tracking number and nothing. Today I try to send them another and the mail and webpage are out of service that is why I´m posting this report. I have not received my product, I paid 169.90 dll and want my money back. I will keep posting reports like...
The complaint has been investigated and resolved to the customer’s satisfaction.
I had used Direct TV for at least 2 years. When I decided to relocate from California to Texas, I informed Direct TV that I would need to cancel the service because I was moving and would not need service any longer. A representative called me back and convinced to me to just 'suspend' my service and that when I needed to start the service up again, to give...
The complaint has been investigated and resolved to the customer’s satisfaction.
I have shopped at Haynes Furniture and would want to alert all individuals who are planning to shop at Haynes Furniture to beware. They scam, lie and cheat just to get your business and take your money. I have gone there just to 'see' what they have and to only have sales people pressure me into a purchase. I go somewhere else and get the same furniture...
The complaint has been investigated and resolved to the customer’s satisfaction.
01/01/05 - Original refrigerator purchase date. Cost: $449 + tax/fees = $535.29
06/24/05 - 1st service call to repair. Appears not to cool properly and moisture on floor. Technician instructed me on usage and was unable to detect location of leak. Stated high usage and humidity from weather as factors.
06/27/05 - 2nd service call to repair. Leaking...
The complaint has been investigated and resolved to the customer’s satisfaction.
I have a Maytag Neptune MAH4000AWW front loader and the washer quit spinning the clothes. When the cycle was over the clothes were still very wet. In addition, the door locked light on my machine would not come on. After researching this failure I discovered that there were a lot of Neptune owners that had the same failure and that there was a class action...
The complaint has been investigated and resolved to the customer’s satisfaction.
I got my taxes done at h & r block, and was offered a refund anticipation loan. I paid for this and was told I would get my money in 1-2 days. as hsbc (the administrator of the loan) was guaranteed to receive their money from the irs directly, I had no idea I could be denied, nor was I advised of this possibility. I called to pick up my check and was told I...
The complaint has been investigated and resolved to the customer’s satisfaction.
I have asked Handyman to stop sending me things over 2-3 months ago and still getting some. I received a home repair pack of cards that is supposed to be free. I did not request them and will not pay for them. I had this problem with Handyman once before only then I did not receive a book they tried to bill me for.
The complaint has been investigated and resolved to the customer’s satisfaction.
Following many calls to customer service, these people, just can't get it right, which means this practice is probably a part of their "corporate plan".
I have an auto loan that auto-deducts out of my checking account monthly, and I thought I'd like to make additional principal payments after my regular payment to finish the loan off early. I paid $75...
The complaint has been investigated and resolved to the customer’s satisfaction.
Dear Customer Service Representative:
I gave up traveling by Greyhound a long time ago due to the gross inconvenience of scheduling, rudeness of employees and most of all, the filthy conditions of buses and terminals. After listening to commercials about the improvements made by Greyhound, I decided to give it another try. I must say you have done a good...
The complaint has been investigated and resolved to the customer’s satisfaction.
We got one of these Brewmasters and we really love it. The idea that you dont have to fool around with a glass carafe is nice. However, we have noticed that the coffee seems to taste plasticky..when the coffee brews, it sits in a plastic bucket until its dispensed. I do not know if thats the reason coffee tastes funny, or if it picks up the plastic taste...
The complaint has been investigated and resolved to the customer’s satisfaction.
A great month long trip through five European countries ended on a very sour note. Returning a rental car from Hertz's European division at the Frankfurt airport in Germany, a small nick of about an inch was found low on a front piece of plastic. Had I known about it at the time, I would have fixed the problem myself with some sandpaper, filler and matching...
