After calling the store to settle an outstanding balance on four videos that were returned late and charged...
I was charged over $50.00 in my credit card for services never requested. They don't care when I ask 'em How they got my personal information. So if somebody wanna suit them let me know I like to be part of it.
Received charges on my debit card that I did not authorize. Someone started a monthly subscription, through an online web banner promotion they said. Its been over a month, still waiting to see the charges reversed. Filed a fraud report with the police and the bank.
Today when my husband and I went into Blockbuster to purchase a game for our son, we were shocked to find out that someone else's information popped up on the screen when our card was scanned. Both of our names were removed along with our phone number and the only thing that remained the same city, state and zip.
When the associate tried to access my account information using my driver's license number, she found nothing. She then called on the manager who left to make a phone call then returned with my original application.
The information was corrected in the store and a lock was placed on the account. She apologized and said that this cannot happen unless someone obtained my membership card or an employee used my account to get a membership for his/her friend.
We called the store closest to the address given at our local Blockbuster for the person on the account and were given a different name, and this time the associate even went back again to say my account never existed!
A manager was called to the phone and claimed that there was a system glitch that causes two accounts to merge sometimes and to check back in 48 hours, then report the card lost/stolen if the information is still incorrect.
Who do we believe? Who is going to be held accountable here?
I check my bank account pretty religiously. The other day, I noticed a $1.00 charge from ITunes pending, but it never went through, so I just let it go. I do visit the site occasionally and thought maybe it was just a mistake and was corrected promptly. Within a few days, I noticed two pending charges, one from PW EAUCTION 800 for $1.95, and one from BLOCKBUSTER.com for $10.69. I called the EAUCTION number and said I had never ordered anything from them and I had no idea what this charge was. The woman on the phone assured me she would cancel the account and any pending charges. She gave me a cancellation confirmation number. I contacted Blockbuster.com and they told me I had set up an account with my correct name, address and phone number yesterday. I assured them I did not. They were friendly enough and canceled the membership and assured me the $10.69 would be refunded.
Also, oddly enough I found a voice mail on my phone later that evening from the EAUCTION people stating that my order was on it's way. It was dated a few days earlier. I don't recall this number ever calling so it's almost like it must have gone straight to voice mail and I found it later when I was checking a missed call. Strange.
Anyway, although both of these companies seem to be taking care of the fraudulent charges, it still makes me extremely upset that they can just charge people unknowingly for something they didn't order/want. All I can think is that this took place through a third party, and if so, shame on Blockbuster for dealing with companies that would do something like this. Of course the EAUCTION people are just as bad, but from what I have read they are awful and this is a common occurrence. I thought Blockbuster was a legitimate company with respectable business practices.
My question to anyone out there is - do you know who is behind this? Has something exactly like this happened to you? I have read somewhere about Dish Network possibly being to blame for the Blockbuster thing, but I don't have any business with them, so in this case they couldn't be involved.
I am outraged. I closed this account cause they increased their price from $19.38 to $21.54. They deducted this new amount from account without even asking if I would to continue receiving videos at this new price. I closed my account with blockbuster on 02/10/2017. On 03/27/2017, they deducted $64.62 for movies they claim that I have not returned. I contacted the 'Blockbuster Online Customer Care' and voiced my concern. To my surprise they returned my e-mail within that day. Here is there response. Thanks for contacting BLOCKBUSTER Online Customer Care.
I'm sorry to hear that your account was charged even if you already returned your DVDs. Unfortunately, the DVDs that you've returned were not yet physically received at our return center after your account has been canceled. Once we receive the DVDs that caused the charges, we'll automatically issue you a full refund. If we have already sent you an e-mail notification that the DVDs were received, and the refund has not yet posted or processed, please forward the notice to us and we'll be happy to help. Unfortunately, we do not offer outbound calls. Should you have further inquiries, please call us at [protected] (or [protected]) Monday-Friday from 8:00 A. M. - 6:00 P. M. CST. We will gladly help you over the phone. Thank you very much for your inquiry.'
Now keep in mind that I closed my account on 2/10/2017 and this according to their records. The customer care rep. did not offer to look it the issue and get back to me, but quick to say when get our videos, we'll give your money back, as if they are holding MY MONEY hostage. I find it hard to believe that it take almost two months to receive and process some videos. Moreover, why the problem after I canceled services with them. Is it possible it got lost in the snail mail?
But I should not be surprised. This the second time they do this to me the first time was with a video game, that mysteriously got lost at the store after I put it in their designated drop box, that was another $60, offense. Cause with BBV your guilty, till video are never returned. So BEWARE OF THE BBV predator he likes to steal your 'unreturned' videos.
I have never had charges taken out of my bank from Blockbuster for full price of item if not returned on time...
I have been a Gold Member from blockbuster and have never had a problem with their service until tonight. I went with my 10 year old son and wife to rent some movies. There were two employees on the night shift at this location, one by with the tag name of "Kay" and another by the name of "Andi".
I took one movie from the shelf in the wall and Andi said to me: "You can't rent that movie", so I politely replied: "Why not? It's on the shelf" and she said to me with an attitude: "Because its not out until tomorrow, can't you read the sign?" (she was referring to a small hand written paper sign with tomorrow's date on it). At this point, the other one "Kay" jumped in saying sarcastically to "Andi", "Looks like we are going to have to make bigger signs for some people".
Astonished, I looked back at "Kay" and said to her: "Please don't give me an attitude, I'm a customer." And she said, "We're not giving you attitude you're the blind one that can't read the sign!". And she turned to Andi and said: "Some people are so dumb, I just can't wait to go home" (it was 10:40pm).
This really offended me and I replied, "Wow, you guys really need to learn about customer service." and I continued browsing what was on the shelves. At this point I felt like walking out of the store and changing to Netflix or something. But then I reasoned that this was not the Brand's fault but rather an employee training/ selection issue.
When it was time to pay, there was no one on the counter. They had me wait about five minutes intentionally and then Andi showed up to process my order with an evil grin. I said to her, "You guys are making a mistake treating me like this. I'm a Blockbuster Gold Member and I've always been a good customer spending lots of money in this store." She replied: "Oooooh a Gold Member, WOW!" I said, "Yes a Gold Member and not only that, I will be complaining with your store manager about your sarcasm" and she said: "Well Mr. Gold Member you have $7 dollars in late fees, and this is how we make our money so you have to pay up before I can rent you any of those movies". I said, "yes, I know and of course I'll pay it, but at any rate this is not how you make your money, but clearly how the company makes it."
Then Andi went on to type in the computer system that I'm a "complete #" for other employees to see when in reality I was the victim of their lack of customer service skills. I have never been called an "#" in my lifetime. And this front line employee goes on to type it in my Blockbuster Receipt as well!
And yes I have the copy of this receipt, with the word "#" typed in and with the blockbuster branding on it! Talk about proof of a customer being mistreated with verbal abuse.
I feel aggrieved with the lack of customer service from this store. I was treated with verbal abuse and sarcasm from two employees in front of my wife and 10 year old son, and have the proof. Three witnesses and a typed blockbuster receipt with the words "complete #" on it.
I'm sure these two employees were probably having a bad day and decided to vent it with me, but why should I as the customer have to put up with this?
PS. The CSR No. on my receipt from Andi is 08874. I don't have the other CSR number but she had a tag with the name of "Kay".
Over the past summer Blockbuster video online enticed me to leave the Netflix online video service with a 'plan' of four (4) movies at a time in the mail with the option of trading them out for new movies at the store located in my city. I also received one BONUS coupon per month online to use as I pleased. Well isn't that a wonderful 'plan'? Yes my friends it was and I took the BAIT! This past November they informed me that I was no longer going to receive four (4) movies at a time but only three (3) AND I was no longer to receive the BONUS movie! This DOWNGRADE in 'plan' was actually going to cost me MORE a month than the original 'plan'!!
The E-mail that informed me of the NEW 'plan' stated that my subscription would run out if I didn't renew my subscription by the end of the month under the terms of the NEW 'plan'. I ignored the E-mail quite content to let my old 'plan' run out on the renewal date. I was cut off 10 FULL days before the renewal date because I didn't re-up. I was being RAILROADED into re-upping!! After SEVERAL E-mails which were answered with offers of cheaper and newer 'plans' I finally found a customer service (d) number (go ahead! Try and find it on the website!) and my card was credited the 10 days.
This gets better my friends. After re-considering for a few days, I decided that even at three (3) movies a month (still WITHOUT out the bonus coupon remember!) it was a semi-decent deal because you could do the exchanges at the store. I reluctantly renewed my subscription. ONE month into my NEW 'plan' I received an E-mail that said my NEW 'plan' was no longer valid and would be replaced by a NEWER NEW 'plan'!! Now this NEWER NEW 'plan' was going to cost me 10 DOLLARS MORE a month!!
I ignored the E-mail TOTALLY convinced now that I would NEVER do business with Blockbuster again. They charged my credit card AGAIN at the end of the month at the HIGHER rate WITHOUT my authorization!!! Again with the phone call and again with the crediting of my card! I IMMEDIATELY renewed my subscription with Netfix! They are FASTER, FRIENDLIER, CHEAPER, and DEFINITELY have a clue what customer service is all about! YES my friends you CAN find THEIR customer service (not SERVICED!) number on THEIR website!
The following is the text of an E-mail I received from Blockbuster shortly after I canceled the NEWER NEW 'plan'...
Thanks for contacting BLOCKBUSTER Online Customer Care.
I appreciate you taking the time to notify us, Kevin Our goal is to strike the right balance between providing great value to our subscribers and getting a fair return for the company and our shareholders. We want to provide a variety of subscription plans to meet the needs of all our customers, both in-store and online. It's important for us to give consumers the most convenient access to media entertainment, whether thats through our stores or by mail, and are dedicated to doing that with flexible plans and pricing.
We've reviewed our pricing structure and have found that to get a better balance of providing great value for Total Access subscribers while still making it affordable for us, as of December 27, 2007, we have restructured the prices of our Total Access subscription plans. Please note that we're not changing any plan benefits; you'll continue to get all the same great benefits and value from Total Access. Of course, you're always free to change your plan.
We do offer Mail Only plans at extremely competitive prices. For example, we offer 3 out unlimited for $16.99 per month, 2 out unlimited for $13.99 per month, 1 out unlimited for $8.99 per month, and a recently reduced price of 1 out/2 max per month for only $3.99 per month. We are happy to offer a wide variety of options to meet the needs to every customer.
Customer Care Associate
The 'crock'holders weren't making enough MONEY??? My FIRM belief is that I was watching and sending back movies too fast so they wanted rid of me. They LOVE people that hang onto their movies for days or even a weeks! That way the 'crock'holders can somehow feed their children! The corporate greed and unethical business practices in this country are becoming epidemic friends. SOMEONE (we ALL) have to stand up and SCREAM we've had enough! My head is no longer in the sand and I'm learning not to be so DAMN spoiled! I will eventually learn to do without before I'll be EXTORTED!
While attempting to use a never opened Blockbuster Gift Certificate my wife and I were told by the frightened store employee that it had no money on it (it was void). Now we opened the card in front of the employee and had never used it. He offered reluctantly to contact his Manager (whom I assumed was in the store). He called her at home and she let him know that there was nothing she could or would do. The Gift Card was void and it was our bad luck.
My complaint is not with the employee or Manager, although they could have been a little better at problem solving. My complaint is with Blockbuster who does not empower their staff to make decisions. These staff members honestly saw that we were out money but could do nothing to make the situation right. Instead Blockbuster just gobbled up the cost of the Gift Certificate. 100% profit at the customers expense.
In a time of retail short comings Blockbuster is happy to rock back and rest on it's fat rump. The question I ask is how long until it understands the value of the average customer... Stay away people!
The blockbuster company sent out leaflets advertising nintendow will for £161.00 knowing they cant provide them. I have spoken to them, they are not willing to take a deposit as they cant guarantee they will get any in, but this is what they said a month before. The adverts were put out, they were also unwilling to take my name to let me know when or indeed if they come in my complaint is, they have done this purely to get people into their stores and speaking of the same why didn't the monopolys competition get involved with blockbuster taking over every movie rental shop in ipswich.
The Blockbuster that I am referring to is in Ft. Pierce, Florida on South US Hwy 1. Beware, this location has several issues. Not only does the quality of movies for the birds. Consider yourself lucky if the movie even plays. I have had many problems with dealing with just getting employee's to honor their advertised promotions. Staff members are unwilling, unconcerned with even making sure that movies are in the right cases. On various visits I have come home with the wrong movie disk in the wrong case. After having so many issues and getting such cocky attitude I have come here to at least try to advise others that it not worth the blockbuster price. Go elsewhere or try Netflix.com I have not had any issues with their products or services and I don't have to deal with some punk who doesn't have a solution in helping any of the problems.
I am a regular customer at the block buster store (680 Bound Brook Rd Middlesex, NJ [protected]). I usually visit the store once a week and rent movies and in addition I always buy pre - viewed movies. I had been visiting the store for sometime now.
This evening (07/13/2007) I visited the store and I had asked the customer service person that I need to exchange a movie that I had bought the previous week had some problems.
The customer service person (Sean) asked me to go and find the movie myself to exchange the movie. I couldn’t locate the movie and went and asked for help and he was just standing between the aisle and he asked me to go and ask to the girl in the front desk for help. I picked up some pre viewed movies (with an intent to buy them - I usually buy previewed movies every week). I had also taken a movie for renting also.
I was standing in the line and the girl (I didn’t know her name) was helping me with the sale. I had given my block buster rental card for the movie I wanted to rent and the four movies I wanted to buy (The deal was to buy two movies and get two movies free). The girl had some issues with doing the sale so she went and got Sean and he said that one of movies also had a sale sticker but he said that that movie was not on pre viewed sale.
So I told him that I am not interested in buying the movies as I am not getting the deal. He also ringed the movie I had asked for a return also as a purchase and I told him that that it was already purchased and so asked him not to ring that movie as a sale again.
He said something to himself and returned everything back and he returned the movie that I wanted to rent also. I had used my free movie coupon for that and he voided it and he said that if I can’t rent the movie with the free coupon.
I lost one free credit on the coupon and didn’t get the movie I wanted to watch and I asked him to get me the store manager and he said that the manager is on vacation and he is the one in charge and he couldn’t do anything about it. I asked him why he had returned the rental movie without me asking him to do that and he didn’t respond to that.
In the meantime the girl went and got the movie I wanted to return and he said that I have to wait as there is a line building up. There were four computers and three people working at the store and the girl was asking Sean whether she could help me in the next register and he said "no". I waited for four people to rent the movies and then he just swapped the movies (didn’t ring the movie I wanted an exchange) and gave it to me. I asked him for the movie which I wanted to rent and he said that I can only use the coupon once and he wouldn’t rent that movie to me.
I was insulted and humiliated at the store in front of other people at the store and also in front of the other sales people. I asked him if there is a corporate office number as I would want to notify of this experience and he said that he wouldn’t give it to me and I can look at the website for further information.
He was smiling as if he had done something great to the other person working at the store and I can see the other person working at the store not feeling good about what is happening at the store. When he kept me waiting at the store I asked why the other registers are not open and he pretended as if he did not hear me.
I had left a message for the store manager but never heard from him!
I have been using Blockbuster Online for the last 9 or so months. The delivery has been slow, approximating 3-4 business for me to get the movie. But it did not really bother me, as we were remodeling our house and did not have as much spare time to watch the movies. When Total Access started, I began to return the movies to the local Blockbuster, so my kids could get instant gratification through their kids' movies and we would wait for our movies through mail. It seemed that the shipping was even slower when we returned it to the store. After multiple complaints, they said they finally set-up their systems to be connected with local Blockbusters, but it still did not solve my problem. It got so bad at some point that I did not receive a movie for 10 days. So I began to bombard them with inquiries, saying, that's almost 1/3 of the month and I am missing out on my rentals. After 10-12 exchanges with customer service for about 3 weeks, they finally shipped me a few movies and gave me a free 1 month of subscription, for which they charged me! So I had to go back and tell them it is supposed to be free - as in no charge - and they had to reimburse me after 2-3 exchanges again. After this, I noticed they added these nice "Returned at the Store*" signs by your movies in Queue. So I thought, ok, my feedback helped. During the next two months, they sent me two scratched up and broken DVDs, so I again sent feedback and asked to re-send. Then they sent a wrong DVD and I again sent notification, asking for the right movie to be sent. Then a few days ago, I got an email saying, we "noticed a large number of DVD customer service issues reported on your account" and therefore we will suspend it while we review your account. I sent a complaint saying, "thanks for the way you treat your customers who provide you with feedback to allow for better service" and then they canceled my account! What does that tell you about their service?!
I have been a blockbuster costumer for a long time now and it the last year at blockbuster I have spent a lot of money at three different locations and I received a letter in the mail stating that if my restocking fee of six dollars isn't paid then they will seek further matters. Let me ask you this if you owned a business and they spent all this money on movies would you bother them for six dollars? Maybe you would but now since I am so mad I take my business else where. Kinda funny when you can see the Rodgers video store from Blockbuster. So if any one is seeking employment in a field that obviously doesn't require a lot of thought give blockbuster a try!!! Very Smart!
I figured I would write a more legitimate complaint than my last one about Blockbuster not having an adult video section in any of their stores.
First of all, Blockbuster doesn't carry ANYTHING on VHS anymore; everything is on DVD, so if you don't have a DVD player, you're screwed.
But now to my main point. I recently became interested in the Rocky series after seeing the movie Rocky Balboa at the theater. So I check with not one, but THREE different Blockbusters in the area, and they only carry the first Rocky film. What about II-V? It's not like those were low rated, forgotten films either. Blockbuster will carry foreign films, but not Rocky II-V? Doesn't make sense. Oh well, it doesn't matter anyways because many people, including myself, have decided to just check videos out at the library for FREE.
I have been a customer of Blockbuster.Com for 2 years now.
I actually have the max account of 8 out at a time for $39.99 a month.
In December of 2005 someone jacked my card (the same I use at Blockbuster.com) and opened a new account at Blockbuster.com. So I was being charged $39.99 and 19.99 a month. They also opened an AOL account with the same card in Feb. Unfortunately I didn't notice these charges until late April. I called my bank and closed the card. I called AOL and even though they were a bit of a pain, they did refund me all the charges which was 3 months total. My bank says due to state laws, they can only refund me the first 90 days. Which means that they could give me back Dec, Jan and Feb charges from blockbuster. That meant that Blockbuster should be responsible for March and April which was a total of $38 bucks. So I called blockbuster.com and they said there is no refunds for fraud. WHAT? They open a second account with my credit card without my approval and start mailing movies to who knows where (and of course they won't tell me because they have to protect the rights of the people that stole my card) and they won't give me back the $38. AOL even sent me back my money. But Blockbuster.com won't do anything. They protect the criminal and penalize the honest person. I don't get it? So now I will be forced to close my account with them to prove a point. And the thing was, I was totally happy with them. Now I have to spread the word of how they are unfair to the paying consumer and protect common thieves.