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Kirby Complaints 103

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2:27 pm EDT
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Kirby Free Demo's

I was offered a free demo and was told I was put in a drawing for a type of grand prize. I was told they would come out and do my carpets for free and there was no obligation. Instead when the demonstrator arrived I was told to give my banking information or there would be no free carpet cleaning demo so I told the demonstrator to leave. When I complained to his company they assured me that is not how they do business and they set up yet another free demo to make right the situation, but this time the demonstrator called ahead to ask for the banking info and when I refused to give it he said they would not bother coming out at all.

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7:38 am EDT
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Kirby Employment practice

KIrby distributors treat their workers as independent contractors. This is a violation of tax laws. IRS publication 15-A has a definition of an employee and an independent contractor.

If you have worked for Kirby and were paid as an independent contractor you can submit search for IRS form SS-8, fill it out and send it to the IRS.
This will allow you to amend your tax return for when you worked for Kirby and get more money back.

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Loll
manchester, GB
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May 22, 2010 9:08 pm EDT

I have worked for kirby for the last two weeks seven days a weeks 12 hours a day under the impression i would get a nice little wage putting the hours in and was told after 30 days you get payed! I to got told you have to do 60 demos to get payed and was told appointments were arranged up until a few days ago i sussed out thats untrue.Way they work is they make sure you dont ever get 60 demos and use you to get all there leads that these last few days i have sussed.I started getting very wary and the hours made it more so i was getting leads door knocking with very few demos. Me and another girl were the only remaining out of 20 so after looking into it more tonight on here i rang her and made her aware and as it stands im no mug working my [censor] for two weeks with no pay so they can take a running jump and come and knock on my door for you demonstration kirby back because thats my pay you aint getting it! I advise no one to work for them they are a scam.

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midnight414
US
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Jan 29, 2010 1:18 pm EST

DODGED A BULLET! BEWARE OF "APPOINTMENT SETTERS" EMPLOYMENT!
I agree with the complaints. I have been out of work for 6 months and at the point of being desperate for a job, any job. The local Job Center/Workforce Development agency has a listing for "appointment setters" for RTS Distributors LLC. I called today and they didn't even answer with the company name - I had to ask. I did end up with an interview - in a shady part of town. You know how something just doesn't feel right? I did some research before going and I found out LOADS of stuff. Fortunately, someone from my town had posted a complaint about them. After that, I did some more digging with the BBB here in the US. I found out that the Attorney General from Wisconsin pursued a consumer protection settlement with the 14 RTS Distributor LLC offices here and in Minnesota that required them to pay $56, 428 for unfair and deceptive business practices. One of the things was "Failing to properly identify themselves and the purpose of their contact in telephone, mail, or in-home solicitations." That's exactly what happened to me. The list goes on from there about the action that the AG took against these "distributors." I called back to cancel the interview and again they never identified themselves - I had to ask. I canceled the "interview" and they never bothered to ask my name or why I wanted to cancel - apparently they have been through this before! I am SO lucky I did a little research beforehand. I know the economy is rough, but I hope others take a little time to research the company they may be applying with - it may save you in the end. Remember you're interviewing them just as much as they're interviewing you - DO YOUR RESEARCH!

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5:27 pm EDT
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Kirby Inexplicable company

Kirby Vacuum is very inexplicable. The first time I had received my vacuum cleaner from them, it worked great. I had no problems with it whatsoever. I couldn't ask for anything more than that. It was the best quality ever absolutely first-rate. They even sent accessories to last me years. After a couple of months, it started giving me some problem. I called the original number of Kirby and I wouldn't get through. Then I had to give it to a local repair shop and they said that the part that was giving problem was not an original part. I was so annoyed and felt I was cheated by Kirby. I don't know if they are still in business because I never get through their number and do not get any replies. I will see that I warn all my friends about them if at all they are still in business.

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p. jackson
US
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Jun 02, 2011 11:01 pm EDT

I had a visit as well from a Kirby Sales Lady, she was the most polite person I have ever met, respectable and everything, so i went ahead and purchased the Kirby, the next day, something occurred and i could not keep the vacuum, i sent in the cancellation in due time, and they refused to pick it up, they stated they came to my house at 11:30am, on 3 different occasions, and I stated to them, why wouldn't you let me know, because i WORK everyday except weekends, then they told the finance company that i wanted to keep the Kirby, i called like daily, and left dozens of messages, and they actually did not pick it up until 40 days after i sent them the cancellation form, they threatened to go into my account, garnish me, it was ridiculous, enjoyed the Saleslady, but the Company it self is very unprofessional, I have told all of my 30 references not to purchase one, I mean, come on now, I shop at Boston Store weekly and never have a problem returning anything.

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Angimj0202
Charleston, US
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Jun 03, 2010 3:39 pm EDT

I'm sorry you have had a bad experience with Kirby. I had a salesman come to my home and he was courteous and very polite. I purchased the Kirby Sentria and after a few days I had forgotten a few things to do and the same salesman came to my home to show me again at no cost. The Kirby Sentria is a great vacuum and I have never had a problem with it. I know that Kirby salesmen often get a bad reputation but they are not all bad. Do not hold a bad salesman against Kirby itself.

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5:32 pm EDT
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Kirby sales tactics

Do not do business with them. Kirby is strictly a franchise business. JRB Enterprises is owned by some dumb spoiled kid named Joshua Bragg. The door to door sales witch is Jane Reagen. She will tell you every lie in the book, will not leave when asked repeatedly to do so. He does not have a license to do business in maryland at all and does not obtain the required door to door sales licenses required by each county. The will trespass into your community even though "No Soliciting" is clearly posted. But poor daddy Matthew covers for his ### son and probably always has. And poor Jane, she's so dumb this is the only job she can get? They are as low as low can be.
Don't believe me? Look them up and you will see what I say is true. Karma

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semiprecious.com
Austin, US
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Oct 12, 2013 11:05 pm EDT

Today, a Kirby sales man chose the spot right in front of our dresser to do his dresser. Soon asked me to get him a phone so he could make a call to his manager. Made me go in and out to get this and that. When my wife came back, and looked at the top of the dresser, her wedding band and diamond rings were not there any more. We have called the police. But be cautious, we can not claim that this man is a thief until the courts judge so. But we can say that be cautious of an 'independent contractor' whose name is Dominique Washington. He is a good looking, well spoken young slim black man. He will pick your master bedroom as the demo area. This happened on the east side of Austin, TX, 10/12/2013. We were also fooled into accepting the demo by the girl that came earlier and said it was some new non foaming carpet cleaning technology, had I known it was a vacuum cleaner sales, I would not allowed it. When the man came I said I was offered the stairs cleaning demo and he said "oh no, I can't do stairs." and scoped out and picked the bedroom spot. I got offered the Kirby for $1000, down $2200 from $3200. I would like Kirby to pay us for the rings.

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yoduddle
US
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Mar 19, 2012 9:07 pm EDT

sounds like a big ### scam

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AYM
Collinsville, US
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May 17, 2011 4:09 pm EDT

I live in Oklahoma...we had a Kirby rep and one of his people stop by and I agreed to have a demonstration as I had nothing else I needed to be doing. I told the rep up front (along with the person actually doing the demo) I could not afford to buy one at this time, and I told them that meant I had NO money for monthly payments...NONE. After the demo I reinforced that statement...that I would actually like to buy one, and that I could pay cash for it in six months but that right now...I could not afford monthly payments AT ALL.

With that said the girl doing the demo tells me "well we don't normally do this but because you could pay for it in that short of time we could do 12 months no payments." That is EXACTLY what she said, not 12 months same as cash (meaning no interest, still with monthly payments)...12 months no payments. I questioned her about that and clarified many times..."so that means I don't have to pay anything at all monthly and can pay for this in total on this date?"...repeatedly she told me "exactly." Her "boss" had left for a bit and came back...when he came back, in front of my husband, in front of the girl who did the demo...and in front of her boss (all standing right there) I told my husband what we were offered (12 months NO payments)...at that point not only did the girl agree to that so did her boss, verbally...not just once but many times, because I wanted to make sure this was really the agreement. Her boss even told us in these words "when you get the payment booklet just ignore that and send in the total payoff when you have it since it will be before 12th month." We did just that...got the payment book, set it aside like he told us to do. Two months later we start getting calls from their financing company telling us we have to make a the $113 per month payments.

I contacted the boss of the girl who sold us the Kirby (he was the other person present and who wrote up our contract and also verbally agreed to what I was told)...he said (naturally) that his understanding was 12 months same as cash (meaning monthly payments no interest)...I told him repeatedly, that's NOT what you agreed to in my home. That's NOT what you said yes to each and every time I asked you "so this means we have no monthly payments if I can pay this before the 12th month in full?" I even heard him say this very thing to the person on the phone when verifying us for financing...with my husband standing there, he heard him too. The only response I kept getting from this guy was "well that wasn't my understanding", know what buddy? I don't care if it was your understanding...it's what you agreed to verbally several times, in front of witnesses (I told him that). "You have misrepresented yourself and this product by doing this and I will not be manipulated into paying something I told you up front I could not pay." Naturally I was pretty angry with him...and told him he was either going to fix this or I would be bringing his product back to him and he'd better have the items I traded in for it to return to me or I would be getting a lawyer involved...even though on the contract he slipped in there 12 months same as cash. I had witnesses (my husband, and one of my friends who stopped by while they were there) who heard me clarifying what I was told...and heard both the girl and her boss agree that we would have NO PAYMENTS, they both made verbal contracts to that affect to misrepresent the contract they wanted us to sign.

Be VERY careful with anyone who shows up to sell you any product. I happen to like the Kirby I bought...it's a good product or I wouldn't have bought it...what I don't like is the tactics used to try to sell it to me. I would have bought the product and paid cash for it if they had come back in 6 months (as I originally asked after the demo) and been happy to do so...instead they've pissed me off! The "boss" is now going to have to re-write up a new contract for us to re-sign and trust me...I'm going over that sucker with a fine-toothed comb.

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choke_smoke
Seattle, US
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Apr 13, 2011 5:54 pm EDT

If you need money and are willing to try sales, Kirby could make you rich. When it comes to sales, a special mindset is required. The idea of entering a stranger's home to do some cleaning in the hopes of making a sale can seem impossible when the price asked is $2500. Good things aren't cheap. Cheap things are rarely good. The Kirby hope care system is not good; It's fantastic. The people that tell horror stories of being asked to "sell" are the weak willed. I believe everyone should own a Kirby. The company asked sales people to show its product in the purchaser's home. To do that, we go to homes, knock on the door, show the product in a manner that conveys the exciting alternative to owning [censor] "vacuum cleaners", trashed carpet, and dirty homes. Only the positive sales people succeed; the negative cry babies will always fail and beg for sympathy while at the same time [censor] on the success of others. This is a United States of America company that has use door to door salemen for almost one hundred years. There have been millions sold worldwide. Please ignore the negative [censor]s and talk to the people that own the machine. Kirby is the king of vacuum. Believe it or not, but see it.

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Theboi169
Houston, US
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Aug 04, 2010 3:57 am EDT

Bottom line is...Kirby is a good product. Sales tactics are horrible! I seen an ad in craigslist for customer care, job duties were: and I quote " filing, answering phone, greeting customers and small office maintance" LIERS! I called excited because it promised an income of $2200 a month guaranteed. When I called, the lady on the phone asked for my full name and then quickly asked me if I was able to make it in the next day early in the morning for an interview, I agreed and was super excited! I get there the next day and there was about 15 other people there waiting in this small room, very ugly and broke down building. The HR lady who was the one that did mine and everyone else interviews was really crazy and talked very loud, she was ghetto and 3 of us who were there waiting in the room agreed that she had to be on some kind of drugs, she was really that crazy! I started talking to some other people who were there waiting with me and I asked how they had hear about the job, and when they told me what they were told they were here to do it was a total different thing from what I was told, we all quickly started asking everyone else and most of us were lied to, only about 2 people there knew it was a sales position but still didn't knew it was door to door or selling Kirby's. They make all this million dollers but they can't even provide a paid training nor food for the orientation like many other big companies do. And the guy who started talking to us kept talking wonderful things about this company, 3 people walked out very mad and actually screaming at the trainer. I stayed because for some reason I'm easy to convince and I had drove that far(45 minutes) I though the least I could do is sit and listen because I had really never heard of this Kirby;s until that day...he kept saying how he goes on vacations all the times and all paid by the company and how one time in one month he made over $60, 000 because they took a trip for a whole month with his best sales team and dedicated the month too nothing but hard work blah blah blah, he said at one point he was very hooked to buying new cars because of hte amount of money he was making...yeah right! Tell me why his shirt looked like it had been used about 6, 000 times and his dress shoes were so worned out and very old, and the pants he was wearing were just so casual, if he had all this damn money why in the workd is he dressing up like a rookie? He should be wearing like an $800 dress shirt and so on...right? They are so full of BS! This was such a scam! I sure in hell did not go back at all! They are a joke and make me sick to my stomach! Oh and by the way, they mentioned that it was by appointment, yeah right! Come to find out by one of the people that was there in the room which I made friends with and kept in touc, once they got out in the vans, they had other groups actually going door to door knocking and trying to set them up, like seriously an appointment that was made just minutes before they get someone in there to try and demo the damn thing! And then she told me they tried to convince them to actually go themselves and knock door to door and try to find more leads to leave early lol what a joke!

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pcshappygirl33
zeeland, US
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May 28, 2010 12:27 pm EDT

Seems awesome to me!

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KJUD
Seattle, US
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May 20, 2010 3:52 pm EDT

you guys are all funny I worked for KIRBY myself too! I was there for about 2 years! and No! I'm not a millioniare yet but I made 15 grand my last 3 months! I took the money and left!

All I wanna say is there is money in Kirby you just have to go get it! and Kirby is not for the weak hearted!

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pcshappygirl33
zeeland, US
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Apr 29, 2010 3:41 pm EDT

Yes, foggyman, I do agree with something you said. It was a complete waste of time for you to work with Kirby. If you worked there for 1 month and 2 days and only made $400.00, you are not a quick learner(seem obvious though), you are not motivated, and you are very foolish, for not taking advantage of thre opportunity you were given. You should probably go back to school.(surely)

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FoggyMan
Walker, US
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Apr 20, 2010 1:19 pm EDT

I just went to a interveiw a month ago and worled for kirby sales for 1 mounth and 2 days i no longer work for them do u no how much money i made in a whole month 400$ thats it its a compleate waist of time and by the way all u kirby sellers are bull [censored]ers the job is wrong and its a scam

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pcshappygirl33
zeeland, US
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Apr 08, 2010 10:49 am EDT

Cezo Inc is an authorized Kirby Distributor in Grand Rapids Michigan. Its not a crime to change the name of your business. They have never moved or changed phone numbers in case this complaint was presuming that Cezo Inc is or was hiding something. Nobody has taken Cezo Inc to small claims court to make them uphold their own contract, therefore that is an untrue statement. The Better Business Bureau does give Cezo Inc a D- rating. There are a few reasons for this. If anyone reading this is interested in their explanation, you should feel free to call them. [protected].or email them at kirbycezo@tm.net.

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Kirby a loan

kirby company made aloan i didnt want to preferred credit company my husband signed he has alzhimers i didnt no what went on . iwas gone for awhile when i came back she told me to sign this paper she said it was to insure her incase we didnt want it .i told her from the get go i didnt want it to come back & get it she said she would tomorrow. i havnt seen her yet &thats been 2 weeks ago now preferred credit keeps calling since my husband signed we owe them. 2, 400.00

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Kirby 3 Day Return Policy

ANYONE IN SOUTHERN CALIFORNIA WHO HAS BEEN BENT OVER BY KIRBY'S 3 DAY RETURN POLICY AND WOULD LIKE RETRIBUTION, EMAIL ME AT:

[protected]@GMAIL.COM.

I AM GOING TO TRY AND ORGANIZE A PROTEST TO TAKE THIS SALES OFFICE DOWN!

They do not tell you about their return policy and when I called within 2 days, the number provided DID NOT WORK! When I finally got a hold of someone they were extremely rude and unforgiving. If that is not pulling a fast one on someone I don't know what is. I want to make their lives a living hell!

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Debbie Noel
US
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Oct 18, 2017 10:44 am EDT
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I too was scam by Kirby, the sales person never mention that you have 3 days after purchase to cancelled. When i call the office no one ANSWER, until after a week. We need to stop this company form Scamming poor people. I am from New York and i am willing to fight to stop them and also get back my money.

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ArmyWifeInANavyWorld
San Diego, US
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Apr 22, 2011 6:17 am EDT

I'm in San Diego and I was able to return mine... I did have to drive to the address on the reciept (Murrietta I think) to do it and they of course offered it to me at a lower price in order to still make a sale ($1000). I held my ground... said no and got my money back and cancelled the contract. Then the next time they came to my door... I said I wouldn't even discuss buying it unless they would sell it to me for $500 cash... take it or leave it. THEY WILL BARGAIN... and we have a Kirby NEW for $535. (the $35 was tax and a small fee). They tell you not to tell anyone but whatever... EVERYONE needs to know that the machine is awesome the price they start with is outragous but they will bargain. If that salesman wont... someone else will! Times are hard and if they want the sale they will work with you. :) Good luck!

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Licia23
US
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Oct 08, 2017 5:27 am EDT
Replying to comment of ArmyWifeInANavyWorld

Thank you for your post! I just actually got one & within my 3 day return policy period. Do you recommend only going to the office in Murrietta or one of the local distributor offices? Thank you :) Your post gives me hope!

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pcshappygirl33
zeeland, US
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Apr 29, 2010 2:36 pm EDT

You people need to read legal binding contracts before you sign them! This should be what you are so mad at. BTW that office is one of the top distributors in the world. Good luck with that!

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amy harshey
Bulger, US
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Feb 26, 2010 11:47 am EST

Hello My name is Amy Harshey:
And like you I was ripped off by kirby saleman also, my nightmare was like yours they came to my door, I like you also have a high traffic area, so I said yes go ahead and clean my rugs, I tried explaining I don't have the money to purchase one and here comes his manager, so they tried to get me credit which I told them I wouldn't qualify, so they talked me in to giving them my account number, what a _____ mistake, I called and spoke to a Jennifer and she told me yes it was cancelled and never did her or the salesman say you need to send the piece of paper back in 3 days, then to come to find out how convient this Jennifer works right in his office. Omg am I pissed. So the so called owner david metzger calls me and states hes debiting my account I freeked out and told him no (this was a Saturday) come Monday banks closed so Tuesday I find out that the man took 6 transactions out of my account bounced numerous of checks, what a mess I had, so I called him and what a rude man he said to me they gave you the sweeper (no they didn't it wasn't to be delivered till it was paid for) and if you give me the money I debited your account for my peoples troubles then we will call it even, are you f- kiddin me, NO, I said then he states I am done with you, I and sorry sucker you haven't gotten rid of me so quickly, I am going to make your life a nightmare welcome to Amy's world, of course he hung up on me. I like you would like to make this ###'s life a miserable one just like he did mine and how many others, I just hope they haven't gotten ahold of elderly people. Please contact me at rosco1019@yahoo.com with any suggestions, I wrote to the bbb and my attorney general and also contacted my local police. By the was I live in Bulger Pennsylvania.

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ge_hang
Menomonie, US
Send a message
Aug 31, 2009 8:26 pm EDT

i agree but i'm from Wisc. but yea
kirby is gay
next time they come
tell them to GTFO

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Kirby Unethical Credit practices

To avoid the worlds largest skam don't let in the Kirby vacuum cleaner salesman. They say that you will recieve a free carpet cleaning but they will only vacuum. The salesman looks around the house to convince you that he will rob your house if you don't buy his product. He may make a couple hinting gestures or comments about well if you don't buy it... Then if you but the Kirby that is more realistically supposed to be priced at $400 for $1500 then you could be in trouble especially after you agree to 6 months of no interest or payments. Is the interest accumulating during that 6 months? I'll just pay it off. But wait, the United Consumer Financial company will not schedule to have it paid off. They will act like they are scheduling it but the payments never come out. It will be sometime down the road before you realize. Then you will call them and you will tell them you want to pay it off and they will say OK but they will not send a confirmation of a scheduled payment. Then you will find out that they didn't charge the payoff amount again. Like a continuous cycle until you only have a few months left to pay. They will say are you sure you want to pay it off you only have two more payment of $92.00. So you will say OK and six months later you will still be making payments of 92.00. So I told them. I tried to have it paid off in full three times and you wouldn't accept the payment. So I'm am finished with them on principal.

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Mary Jones
US
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Nov 10, 2017 5:54 am EST

How do I find my account with UCFSPMTUNITEDCONSUMERPPD? I have some questions for them?
My account Number [protected]..

Please if you could send me a copy of my contract..I need to know what I owe.
I need some answers>>>
Mary Jones., .,
jonesmarybell4@gmail.com.
Sent November 10 2017.., , .,

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Mary Jones
US
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Nov 10, 2017 5:58 am EST
Replying to comment of Mary Jones

Please send information as soon as possible ...

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IAcheson
US
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Mar 14, 2017 2:22 pm EDT

A Kirby Vacuum Carpet Cleaner Salesman came to our house with of course the option GET A FREE CARPET CLEANING. Sales person was a
young lady. I told the gal our carpet is in bad shape and has not been cleaned professionally for a year. She guaranteed me that Kirby will beat any of the other Carpet Cleaners. I explained my credit is not the best, she said, not to worry Kirby works things out for all customers. So the sales gal started cleaning my carpet, retrieving water and shampooing the carpet. Another Sales Manager came in and spoke to me in the kitchen while we
filled out the paperwork. I was approved almost within minutes. Since Kirby is such a good vacuum and much easier to use then then the former older models, this should work well for you she explained. So, after we were done, and shook hands...The sales gal just said, well have your sons shampoo this again and you will be very pleased. We said our good-by's and they left. When I walked back into my living-room, I just about fell over...my light beige carpet had gone to dirty dark and looked worse for ware than before she started shampooing? I thought, maybe it just needs to dry more. Nope! ...vacuum is okay I guess...But I am never going to shampoo my carpet...The price for this is close to $2, 000. A fortune for someone on disability. Inaddition, the sales gal dumped discusting water down the bathtub...It took me 2 hours to clean up the tub which was then clogged with hair.. I was so busy talking to the Manager, I forgot to mention not to use tub, use toilet...There was dark dingy water left in my tub. Did she not notice?

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Sharon Parks Louise Walker
US
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Jan 08, 2017 10:06 pm EST

Put up Kirby vacuum cleaner & epqupitment. Don't work ```````the belt can't get it on, the SALEPRAP put wrong never- worked.& never came and fix it, I call them 3 times. I going to stop direct deposit - stop payment.! Too dam high. Thanks again Sharon L. WALKER

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Sharon Parks Louise Walker
US
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Jan 08, 2017 9:58 pm EST

I already sent it through on Facebook complaint meant yahoo.!

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Sharon Parks Louise Walker
US
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Jan 08, 2017 9:56 pm EST

I made a big mistake w/Kirby cleaner, because the SALEPRAP. DIDN't put the belt on right. And I call them 3 times about''""times, about that dam cleaner, to bring a SALEPRAP out to fix it never did.i told them to come pick the Kirby vacuum cleaner pup @ epiqupment up. I will stop the direct deposit out of my acct. please come and pick up this vacuum cleaner! Been a head ache. Don't running good, a waste of money! Sorry you pay that damn much for that. Highway robbery.to dam high for people. I told that SALEPRAP. I just DIVORCE, AND MOVE, STARTING OUT ON MY OWN. ALL ABOUT THE MONEY @ Points and commission. I can't afforded..I am going to sop payment. It don't work...ll.l.l... They don't even come fix nothing. Don't work the SALEPRAP put the belt on backwards want Aline right. Thanks again SHARON L. WALKER -2204 TALLADEGA ST. MUSKOGEE, OK, 74401 P.S. PICK IT UP!😒😡 highly disagree w/ product @ money to ect, ect.! Stop payment @ return!

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StephyD123
US
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Jun 22, 2019 11:43 am EDT
Replying to comment of Sharon Parks Louise Walker

This is a complaint board. Kirby has nothing to do with this lol..try calling them or drop it off to them..either way you're screwed through united finance company.they will hit your credit take a couple hundred points off and a big negative mark. Once you sign those papers you deal witj finance not tje sales people. They dont give a [censored]. They made a sale and their job is done!

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Joyace Barnett
US
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Oct 07, 2016 10:28 pm EDT

The responsible people involved in this non truthfulness can come and get their vacuum, attachments, shampoo, and I will get a receipt and they get $50.00 plus my two vacuums, a new bissell and another one, I had for one and half years, they said they will take them for free and give them to charity, and give me a small amt of money, then the guy was in such a hurry, I didn't have time to read the paperwork, I always read the paperwork, the young man was quite a talker, on the phone a lot asking for reduced price on the Kirby, several calls, and then 2 hours of this, I was real tired and hungry, way past my dinner, ended up burning my dinner, I was still not wanting to buy this system, , as it was too expensive and then he called reinforcement another real nice guy came in and try to convince me how I needed this vacuums, asking endless questions about my life, kids, etc.I am 65 and was very tired that day, so my defenses were not very sharp, again don't let anyone tell you a sad, or positive story to get into your home or life,

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Joyace Barnett
US
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Oct 07, 2016 10:06 pm EDT

After reading all these comments, I agree with all the complainers, 2 weeks ago I had a young girl come to the door, and said she is willing to vacuum my front room carpet for free, she was trying to earn a trip to las Vegas, I asked the usual questions, she was very nice, she showed me a plack with computer pics of inside of places to clean, I did not have a lot of trust for her, she then went to step two and said they are opening up a place here in this small area, she kept talking and said the guy with the vacuum would be here in a minute, he showed up and came in for a free vacuum, then I noticed it was Kirby, then the action started, 4 hours later he had me sign papers, for a cheap price, 5 days later I received a bill for 3 times the amount and twice the interest, called the company was treated very rude, a lot of over talking over me, non stop, I became upset, and then she said I was hollering at her, ( I talk loud) as I have a hearing problem, very unprofessional on her part, saying was all my fault, went on and on, I said I will take her to court, she said go ahead, I will loose, she will win, as I signed a contract, and they will make sure I pay, stay away from this company as they use shady avenues to get into your home, and family life and bank account,

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nancat
US
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Sep 09, 2016 9:20 am EDT

It is a great product if your strong enough to change out all the attachments. It is a wonderful vacuum but very heavy. I struggle every time I use it. But it does do a great job.
Not happy with the fact that I got behind on payments but that is my fault, not theirs. I basically bought it because my son was selling them and we had brand new carpet. I really couldn't afford it but was convinced that I could. My bad.
NC San Diego

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Lois Hahn
US
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Aug 13, 2016 5:26 am EDT

The Kirby Guy and his sad story snaked its way into my home too, Horrible lesson learned. 2400.00 and it's so heavy and complicated in all the attachment changes that I hardly ever use it! My Kirby is a very expensive paperweight in my closet. Don't let Kirby in your door, you'll be so sorry! I am. I had terrible trouble setting up online payments that mysteriously didn't post and was charged late charges. I had to call and call with no answer all times of the day to reach a real person to talk to and even after straightening out the auto payment by phone with them I had to straighten it out 3 different times! I'm getting ready to pay off in full to just bury this monster as a nightmare and huge mistake from my past, but I'm sure I will have trouble getting the bill to be actually paid off! Wish me luck or if you're a praying person, Prayers are needed!

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LilDi
US
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Jul 29, 2016 10:43 am EDT

Finally paid off my Kirby, I got tired of them taking the small payment and I called them to tell them My account had been compromised, so They cancelled the eft and I logged in on line, there I was able to make payments over the payment amt and was able to payoff more quickly, couldn't wait for those last 2 payments which I combined to have a zero balance, I printed the screen before and after payment and again once payment was processed and when I saw that it was closed. Just in case they tried to claim something ? Never again will I ever ever buy a Kirby or anything someone. Is selling, lesson learned

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Kirby vacuum cleaners

they start with A sweet little young ladies and gentlemen telling they need money for college and they get $50 if you would just let them clean a room or area rug or piece of furniture. they mention a new store in town with cleaning supplies...never does the word kirby come out of their mouth .

not until you agree to the free cleaning, that will only take 15 mins tops...then a another super duper salesmen shows up to start the super duper sales pitch.

the whole thing wouldn't be so bad except they almost always show up at dinner time(my visit was 5:15 on a monday eveing if you can believe that ) they tell you the whole thing will only take 15 mins ...try 1 hour or more if you even remotely look interested.

then they show you a pretty good demo which no matter what vaccum you have is going to make yours look like crap

but the bottom line is do you have to $2400 to spend on a vacuum, although i have read some complaint that say the actually got them down to $600 but I still see complaints about the vacuum itself really not lasting the way it should for that amount of money.

BEWARE AND JUST TELL THEM... NO... EVEN IF YOU FALL FOR THE SWEET GIRL OR WELL MANNERED GENTLEMEN YOU SEE UPFRONT AS SOON AS THE GUY SHOWS UP WITH THE VACUUM ...SCREAM NO! SLAM THE DOOR SHUT AND CLOSE THE BLINDS

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Kirby Killer
Culver City, US
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Jul 22, 2009 11:09 pm EDT

ANYONE IN SOUTHERN CALIFORNIA WHO HAS BEEN BENT OVER BY KIRBY'S 3 DAY RETURN POLICY AND WOULD LIKE RETRIBUTION, EMAIL ME AT:

IHATEKIRBY@GMAIL.COM.

I AM GOING TO TRY AND ORGANIZE A PROTEST TO TAKE THIS SALES OFFICE DOWN!

They do not tell you about their return policy and when I called within 2 days, the number provided DID NOT WORK! When I finally got a hold of someone they were extremely rude and unforgiving. If that is not pulling a fast one on someone I don't know what is. I want to make their lives a living hell!

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Kirby Terrible company

My grandmother got over pressured and intimidated into buying a kirby sentria vacuum package, she told him she wasnt interested many times, but shes 78 and just to polite to get angry and threaten to call the police to remove this young, energetic salesman 'real good snake oil salesman'. After several hours of high pressure sales techniques she caved and is the new owner of a kirby sentria cleaning system for $1476. When my grandfather found out grandmother was pressured into buying a vacuum that cost more than the truck he was driving she has been depressed and humiliated for days and hes been pissed off and in disbelief. I was so angry at these guys running around scamming senior citizens but i didnt wanna tell my grandmother she got ripped off big time and humiliate her more and then tell her we should cancel before the 3 day cooling off period. So i decided to check out the vacuum in the hopes that i could let this deal stand and still sleep at night. First thing i noticed is this thing is a heavy beast, my grandmother cannot lift it off the ground, first thing i did was put on the suction hose to see kirbys legendary power for myself. Just to hook that hose up you have to disengage the belt turn a couple clips and remove the entire front half of the vacuum and then clip the hose on, remember my grandmother cant even lift this thing or bend down long enough for this task. I took out our 2 year old eureka boss bagless that we bought refurbished at alco for around a $100 and half full of dirt and dog hair and compared side by side with the kirby that was only used in the demo. It wasnt even close, the eurekas suction clearly trumped the kirby in my judgment. I then vacuumed and the lil rocks larger than sand where left behind. Kirby's legendary power and cleaning ability might of been true decades back but in this day and age it is a total marketing myth in my opinion Their legendary reliability seems to be a decades old myth as most of todays electric motors last a very long time and high strength plastic renders their use of aluminum just for marketing, operating 5 minutes 2 times a week for 10 years is nothing special for todays electric motors. We have ceiling fans that last that long running almost run 24/7. 1 day left in the cooling off period and to me the moral thing to do is not reward these strongarm practices and cancel payment if possible, which ive read its almost impossible. well see. There is 1 reason kirby is sold door to door, if it was in a store being offered with competing vacuums it would be totally absurd to buy 1 and they know it! The power assist helps you push this heavy vacuum nicely, but thats only when it running.

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theboss1
Orlando, US
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Dec 14, 2009 9:00 pm EST

I just quit working for Kirby after 3 days well 7 if you count the 4 days of training. I was told 500 a week if you do 14 demos. It's physically impossible to do 14 demos people most of the time you get cursed at and the door slammed in your face. Do not work for Kirby this is how they make their money off of you. I wish they sold the product in stores because I've never seen anything clean like the sentria, It's amazing. I sold 3 kirby's my first day just showing what it could do to rich people. If you pay anything over 1400 for a kirby your getting ripped off, my van leader started the price at 4500 and the highest price allowed is 2800,

Just don't work for Kirby and they will have to operate like a real business, it's suckers like me that make the wheel go around, my three sales made the boss 2000 at least and I was told I would start making money once I sell 20 machines. I said goodbye, I didn't like lying to old people or working with cheats. I only sold to rich people and all I did was show how amazing the product is, because it is totally amazing but the company and people are greedy and rotten.

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Kirby Killer
Culver City, US
Send a message
Jul 22, 2009 11:09 pm EDT

ANYONE IN SOUTHERN CALIFORNIA WHO HAS BEEN BENT OVER BY KIRBY'S 3 DAY RETURN POLICY AND WOULD LIKE RETRIBUTION, EMAIL ME AT:

IHATEKIRBY@GMAIL.COM.

I AM GOING TO TRY AND ORGANIZE A PROTEST TO TAKE THIS SALES OFFICE DOWN!

They do not tell you about their return policy and when I called within 2 days, the number provided DID NOT WORK! When I finally got a hold of someone they were extremely rude and unforgiving. If that is not pulling a fast one on someone I don't know what is. I want to make their lives a living hell!

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1:27 pm EDT
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Kirby scam scam scam

watch out when the dealer comes to your home to "present" the kirby vacuum cleaner and give you a free carpet cleaning. what the consumer does not understand is that the factory distributor pays only $250.00 per machine and will turn around and sell it to you for about $2000. also you will be buying a piece of crap that does not last the 50 years that the salesman is promising.

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missingyoursoul
US
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Apr 26, 2011 8:21 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hi Everybody!
I would like to share my experience with Kirby Vacuum.

I first heard about the job on Craigslist, the job was very vague, and said something about receptionist, so I thought I would check it out.

They scheduled me for an interview, and they explained the different job openings they had.

They told me how much I could make as a receptionist, and then they showed me how much I could make cleaning carpets.

I CHOSE the cleaning carpets myself, because I wanted to make more money to get out of debt.

I went to orientation Wednesday, listened to the distributer talk about the company, and I was impressed.

He told us we don't have to worry about trying to sell them all because we are new, we just have to show the people the vacuum, and he will close the sales for us, he told us he is a very good salesmen, and he will close all of the sales, he just needs us to do a good job showing the customers the vacuum :)

Well I was in orientation Wednesday through Friday. (Not paid, and he told us we wouldn't be getting paid) I was okay with that. I really wanted to learn how to make all this money, so I stuck with it.

Saturday I got to take the vacuum home, and practice doing demonstrations at my families house, and friends house. They all fell in love with the vacuum, so I got to sell a few, and got some cool bonuses :) Like a free gift certificate, and cash! Plus whatever I made on the 2 vacuums. lol.

Then Monday came around, our first day of real work.

It was definitely different, it isnt your average job. Me the owner, and 3 other people all got into the van, and we drove 45 minutes to a small town, and the owner got us all into our own houses, on the spot. When I got there, I was kind of nervous, but tried not to show it. I cleaned the carpet for the old couple, and explained to them, the different tools, and showed them all the dirt.
I was trying to be friendly, and nice, then after 2 hours the owner came, and talked to the customers, and they bought it! I sold my first vacuum, and I was so proud of myself, the negotiated the price a little bit, because they were seniors, but yeah! I was very proud of myself.

This is how we got paid, if you sell 3 Kirby's a week, you get $300.00 guaranteed. Plus you get money from each Kirby you sold!

So if I only sold 2 Kirby's for $1, 500.00 and the other for $1, 115.00 then my paycheck would of been $300.00 :) Because I got Half of over $1000.00 So anything over $1000.00 would be split in half with my boss.

Well, I kept working, and putting in a lot of hours, I was very dedicated, and made good money. The only problem I had with the job was that I didnt have enough time to see my boyfriend, so I had to quit. We were working sometimes until 10 o clock at night, and I had no social life. :(

If I was single, I would definitely still be there, because I made very easy money. All I had to do was be nice to people, show them how good the vacuum worked, show them the dirt, and they wanted it!

I don't know why people on here are complaining. I am sure there are a lot of businesses out there that are not running it the way they are supposed to, but that doesn't mean that EVERY Kirby business is bad. It doesn't mean that every person that sells Kirby products is a bad person.

I don't have any criminal backround, but I do see a lot of people that have had simple misdemeanors that are hired, and there isnt anything wrong with that.

Kirby has a law, where they CANNOT hire anyone that has a felony. You can call them and ask.

They will NOT hire a felon, they do backround checks. Maybe in the past someone did hire a felon, but now if they do that, they will get their business shut down.

There was a point in time where I made over $1000.00 a week.

This isnt a regular job. You have a chance to run your OWN company with this job, you have the opportunity to make A LOT of money. It just depends how MOTIVATED you are, and how much TIME you have to invest in this.

If you sell a Kirby you WILL make profits of each one.

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missingyoursoul
US
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Apr 26, 2011 8:16 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hi Everybody!
My name is Jennifer Banks.
I would like to share my experience with Kirby Vacuum.

I first heard about the job on Craigslist, the job was very vague, and said something about receptionist, so I thought I would check it out.

They scheduled me for an interview, and they explained the different job openings they had.

They told me how much I could make as a receptionist, and then they showed me how much I could make cleaning carpets.

I CHOSE the cleaning carpets myself, because I wanted to make more money to get out of debt.

I went to orientation Wednesday, listened to the distributer talk about the company, and I was impressed.

He told us we don't have to worry about trying to sell them all because we are new, we just have to show the people the vacuum, and he will close the sales for us, he told us he is a very good salesmen, and he will close all of the sales, he just needs us to do a good job showing the customers the vacuum :)

Well I was in orientation Wednesday through Friday. (Not paid, and he told us we wouldn't be getting paid) I was okay with that. I really wanted to learn how to make all this money, so I stuck with it.

Saturday I got to take the vacuum home, and practice doing demonstrations at my families house, and friends house. They all fell in love with the vacuum, so I got to sell a few, and got some cool bonuses :) Like a free gift certificate, and cash! Plus whatever I made on the 2 vacuums. lol.

Then Monday came around, our first day of real work.

It was definitely different, it isnt your average job. Me the owner, and 3 other people all got into the van, and we drove 45 minutes to a small town, and the owner got us all into our own houses, on the spot. When I got there, I was kind of nervous, but tried not to show it. I cleaned the carpet for the old couple, and explained to them, the different tools, and showed them all the dirt.
I was trying to be friendly, and nice, then after 2 hours the owner came, and talked to the customers, and they bought it! I sold my first vacuum, and I was so proud of myself, the negotiated the price a little bit, because they were seniors, but yeah! I was very proud of myself.

This is how we got paid, if you sell 3 Kirby's a week, you get $300.00 guaranteed. Plus you get money from each Kirby you sold!

So if I only sold 2 Kirby's for $1, 500.00 and the other for $1, 115.00 then my paycheck would of been $300.00 :) Because I got Half of over $1000.00 So anything over $1000.00 would be split in half with my boss.

Well, I kept working, and putting in a lot of hours, I was very dedicated, and made good money. The only problem I had with the job was that I didnt have enough time to see my boyfriend, so I had to quit. We were working sometimes until 10 o clock at night, and I had no social life. :(

If I was single, I would definitely still be there, because I made very easy money. All I had to do was be nice to people, show them how good the vacuum worked, show them the dirt, and they wanted it!

I don't know why people on here are complaining. I am sure there are a lot of businesses out there that are not running it the way they are supposed to, but that doesn't mean that EVERY Kirby business is bad. It doesn't mean that every person that sells Kirby products is a bad person.

I don't have any criminal backround, but I do see a lot of people that have had simple misdemeanors that are hired, and there isnt anything wrong with that.

Kirby has a law, where they CANNOT hire anyone that has a felony. You can call them and ask.

They will NOT hire a felon, they do backround checks. Maybe in the past someone did hire a felon, but now if they do that, they will get their business shut down.

There was a point in time where I made over $1000.00 a week.

This isnt a regular job. You have a chance to run your OWN company with this job, you have the opportunity to make A LOT of money. It just depends how MOTIVATED you are, and how much TIME you have to invest in this.

If you sell a Kirby you WILL make profits of each one.

P
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pcshappygirl33
zeeland, US
Send a message
Apr 29, 2010 2:53 pm EDT

@ Cait, you said you are going to make a petition to shut the Kirby company you worked for down because they are a scam and tried to force your grandparents in to buying a Kirby. What you should be doing is petitioning that after your grandfather worked for and retired from NASA, shouldnt he be able to afford a Kirby? Dont they deserve to live in a clean home after all these years of pushing an inefficient vacuum. Very selfish of you dont you think?

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TC2305
Middletown, US
Send a message
Apr 03, 2010 4:29 pm EDT

You only worked there for a week so you cant even say that my husband has been working for them for 6 months and he completed a 1099 form after he completed his training it is people like you who give the company a bad name. You might have gone to a bad office but Kirby's are great my mom has had her's for about 30 years and it still works. You get what you pay for if you want a cheap vac that wont last go to Wal-mart but I now own a Kirby and would never give it back.

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Cait
Grayslake, US
Send a message
Jul 03, 2009 4:52 pm EDT

I worked for Kirby for officially a week - Biggest mistake of my life. It put a strain on my BF and I... I caught onto the scam when my 'manager' (who resembled some slimy mob boss) had us sign paperwork - Not one tax form. Sure we were 'independent contractors' but there IS a tax form for that even... Then we went door to door, begging to go into peoples home. One kind women let us in, and I felt so horrible, after my manager left, I looked at her and told her 'look, I'm just going to clean your floor. I'm not gonna try and sell you anything', and that's what I did. The next day I quit - I'm a writer, in college, and no idiot. I saw the scam the first day but tried riding it out to see if it could be worth while - not at all. For anyone who was scammed into buying this machine, I'm really sorry. I wish I was never a part of this pyramid scheme... They even tried to force my 85 yr old grandparents into buying one, who my grandfather despite being a retired NASA engineer, didn't have the money to spend on it. I'm so glad they didn't. This company is such a huge scam.. I'm going to make a petition to have them shut down.

JGraceyStinson
JGraceyStinson
Orillia, CA
Send a message
May 06, 2009 1:54 pm EDT

I don't know about the wholesale pricing versus retail, but I'm sure it's quite a markup. But I'd dispute the quality of a Kirby vacuum - I know a couple in existence that are well over 30 years old and still going strong. That, of course, is the models manufactured years ago. Today's models could easily be poorer quality. It seems like everyone thinks "plastic" is the way to go. Cheaper to manufacture, but they sure don't last as long. Sometimes, progress isn't the best thing.

I also wouldn't buy from an in-home rep either.

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Kirby Fraudsters and cheaters

My daughter was born sickly so when the kirby sales people showed up at my door i was desperate for anything to make her breathing easier. they stated that because of the suction power of this vacuum and the 'hepa filtered bags' that my home would be cleaner requiring less dusting and ect...

However... it is broken more than it isn't, the parts are expensive as well as the bags being so... and it is hard to find anyone to work on them and if you can find anyone who works on them it cose 200.00 before they will even fix it . My house is more dusty now and the bags suck for lack of a better description. I am going back to Dirt devil or another brand that i can get anywhere they work better and are cheaper.

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KIRBY_VICTIM
US
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Dec 08, 2010 3:17 pm EST

Kirby lied to my girlfriend several times. I'll list a few...

LIE #1.) She was told she would be a Customer Service Representative. After training she was forced to be a Door to Door Salesman.

LIE #2.) They stated that her 3 appointments per day would be appointed for her by thier "Appointment Committee". False. In fact she was forced to go door to door with several smokers in a small car. She came home to our daughter and our non-smoking home smelling like she just left a bar. Zero appointments.

LIE #3.) She would be paid $520 a week even if she didn't make any sales. Lie.

LIE #4.) They later stated that she would only get paid if she went to her 3 appointments per day, which would be scheduled by the company. They made zero appointments, and now won't pay her because she didn't go to 3 appointments per day. Not even 1 person would let them into their house, let alone 3... Every day... So they won't pay her because of THEIR negligence to schedule appointments, as they had promised.

LIE #5.) They promised consistent and reasonable hours, which was a lie. Sometimes door to door salespeople don't get home until 2am, eyes bloodshot from exhaustion and smoky travel.

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Kirby Killer
Culver City, US
Send a message
Jul 22, 2009 11:10 pm EDT

ANYONE IN SOUTHERN CALIFORNIA WHO HAS BEEN BENT OVER BY KIRBY'S 3 DAY RETURN POLICY AND WOULD LIKE RETRIBUTION, EMAIL ME AT:

IHATEKIRBY@GMAIL.COM.

I AM GOING TO TRY AND ORGANIZE A PROTEST TO TAKE THIS SALES OFFICE DOWN!

They do not tell you about their return policy and when I called within 2 days, the number provided DID NOT WORK! When I finally got a hold of someone they were extremely rude and unforgiving. If that is not pulling a fast one on someone I don't know what is. I want to make their lives a living hell!

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4:15 am EST
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Kirby Scam and cheating

First, I would just like to say that I feel bad for anyone who has wasted there time and really thought that they were going to get a good paying job because of some kind of false advertisement. These false advertisements can really put people's hopes up and make people believe that they can actually get an easy way out and make some actual decent money. The truth is you really can't get a good job at any place without any type of education, work experience or reference. Especially if you have any type of criminal background attach to you. Another thing is, if a company is being secretive about their business and does not discuss to you about your salary or position that you are applying for before you even start your job, then something is just seriously wrong. It just common sense when you can tell a professional business to an unprofessional business. When they are using profanity more then 5 times and seriously ignoring you when you are asking them some serious questions, that is just a sign that they are just looking for innocent people to use and manipulate to make them selves some money.

Second, I can understand why some people who worked at Kirby or is still currently working there may get mad at some people or their ex employees for complaining. It is their job and who likes people putting down their job. But the honest truth is they know the Kirby business has been doing their employees and customers wrong from day one after their training. If they are stupid enough to not realize that then they can just tell them selves that they are a selfish person and don't really care about anyone else's feelings but their own. Be honest with yourself and put yourself in your ex employees and customers shoe. Would you want to be lied too when you work your butt off and never get paid for all the hard work you've done for the past week? Would you want some creepy person that you don't even know come knocking at your door at 9:00pm pressuring you to by a $2000 vacuum? I mean come on. Be real! Most people that were in this Kirby business did not even get a back ground check or even a simple drug test. How could the Kirby business even think about hiring people without checking their back ground knowing that they are going to be going into peoples home? THAT MY FRIENDS IS BAD BUSINESS!

You may get mad at me for telling the truth or even agree with me. But the matter of the fact is open your eyes and really understand and know what you are getting yourself into. Take some time to look up what company you are applying for and make sure that they are professional. To customers and employees, I do feel bad for all that you had to put up with from this business. You should always know never to open your doors just to anyone even if they say it's to help them win a trip that you're not even invited to. To all the employees working with the Kirby industry, I don't mean to burst your bubbles and tell the truth to the world but it's just something that seriously needs to be put out there. If you guys were so great, then why is it that your company has some of the worst complaints talked about everywhere? There's something for you to think about. Oh and for the record, the only reason why I am writing this is because my mom and dad did get pressure into buying a Kirby and I am an ex employee for this company. That gives me every right to state what I have to say about this situation.

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Brandy p
Aurora, US
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Jul 26, 2013 1:31 pm EDT

I completely agree with these articles i was a former employee i worked at the kirby office in Aurora Colorado i worked there for about 3 months. My boss had told us we were going to be getting paid $2, 500 a month so for a full month i went and rang houses did my 50 demos and got some sales to and when it was time to get paid there i was expecting a $2, 500 check but all i got was 330 and all he had paid me was the $300 he still owed me $30! about five days later after they left and came back to town i wen't to get the rest of my money i drover over to his office and saw a few more of the other employees standing outside i asked where he was and they replied they didnt know that his phone was turned off and noone had heared from him. So i called and sure enough it was disconnected. i was like what the frick? so i preceded to call the Denver office and they to hadnt heard from him. As i was talking to the other employees they asked how much i was there to get i stated my $30 dollars they then procedded to tell me that he owed me alot more than that. it turns out that he owed me a whopping $1, 530. Well im figuratively out for this guys head now. His name is KERRY ALAN HETTICK and the big boss man of Denver's name is MIKE LICATA. Buyers and job searchers beware DO NOT BUY FROM KIRBY! Definate SCAM!

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lauriehull
Foley, US
Send a message
Apr 04, 2013 3:11 pm EDT

KIRBY vaccuum showed up not to long ago, up a quareter mile driveway, through a closed gate and then proceeded to spray my dogs which were in a fenced area, and thought I would be happy to see them! Now today entered through 2 closed gates, , , I have no carpet in my home! I did not call them! Did not register no sweepstakes at the fair or online. I have a rainbow! What the hell gives them the right to enter closed gates and spray my animals when uninvited!

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MOMBOO
Federal Way, US
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May 16, 2011 5:41 pm EDT

I AGREE WITH ALL THAT IS SAID ABOUT KIRBY AND THE PEOPLE THAT THINK THEY HAVE A JOB. I WAS ENPLOYEED WITH THE DAVIS COMPANY IN EVERETT, WA. I WENT ON A CANVOSING WITH HIM IN TULALUP AND HAD 5 HOUSES. HE LET ME GO WENT BACK TO TULALUP AND COLLECTED ALL THE 5 HOUSES CASH AND I STILL HAVE NOTHING YET. EVEN HOUSES I GOT HE WENT BACK TO REVERSE THE SALES FOR HIMESELF THAT I HAD.

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DoWaTzRyT
New Paris, US
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Feb 19, 2011 5:00 am EST

Kirby tells you you get a gauranteed base salary and that your job is to demo, not to sell, they are gonna pay you good money to just "do your appointmentS" whether they purchase or not. They tell you they will make the appointments and then take you to them, then when your first day starts after your training, they take you to a neighborhood and drop you off and tell you to go door to door! They do an amazing job lying throughout three days of training, and most people are so desperate for a job by the time they find out the truth they just go for it anyway. I suggest they get an education and a real job where they help society, the Kirby product is a great product, the Kirby company is CRAP scam artist. They have the employees tell the customer all about the great trip they can win, which is real, but the customer can't go, so why should it be waived in their face, there are very few companies who do what's right for their employees and their clients/ customers, and Kirby is NOT one!

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Jessica middletown nj
Red Bank, US
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Dec 13, 2010 9:19 pm EST

I hate Kirby I am a former Employee anyone who is thinking about working there DONT ITS A SCAM and any one who works there you and IDIOT i had dont the training and was told i would work in the office i do not want to do sales my manager lied and said after the second day of training i would be in the office B.S. i was told i had to do six appointments over the weekend I had three and they cancelled due to personal issues I had informed my manager that day I had called him (no answer after he told us he ALWAYS answers his phone) and i left him a message asking him if their were any references that people didnt take that i can do like a good responsible employee. When i came into work after the weekend my manager had verbally attacked me SCREAMING AND YELLING at me in the middle of the parking lot all because my appointments canceled I had told him nicely I had no control over that and i called and asked if you could give me some that no one took and you never called me back he screamed GET OUT OF HERE AND LEAVE YOUR MACHINE so i had asked if someone could help me get it out of my car (im 4"9) the box is bigger than me and he replied GO GET YOUR CAR IM NOT WALKING IN THE MUD AND GETTING MY SHOES DIRTY I was appalled at this mans unprofessional behavior I WILL NEVER RECOMMEND KIRBY TO ANYONE !

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tiredofallthecomplainingirl
lansing, US
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Dec 02, 2010 6:33 pm EST

Jessy...

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tiredofallthecomplainingirl
lansing, US
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Dec 02, 2010 6:31 pm EST

First of all you should stop using the word "employee" and educate yourself about the Kirby business. Second, every business in America has complaints, not just Kirby, try looking up McDonalds, or BestBuy or DirectTV. And third, you dont have an idea about what you are talking about. Do you know how Kirby rates in Consumer Reports? Do you know Kirby is a Fortune 500 company? Did you know they have never had a strike or a lay off since they opened the doors in 1914? I could go on, but I think I have proven my point. Good luck finding a job bud, you're going to need it!

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vicky dean
Manchester, GB
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Sep 25, 2010 12:22 pm EDT

My partner started working for Kirby in Manchester last week, from day one i told him it was a scam! as if someone is going to give u a wage like that for not selling! who is going to want a hoover for £2000 when u can buy a Dyson at Tesco for £200? I am so angry i am going to smash their hoover to peices, either that or take it up there and ram it up the boss' [censor]. Thanks to everyone that confermed my suspision, you have saved us so much heart-ache!

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Amm0
Silverdale, US
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Mar 04, 2010 1:21 am EST

Just went to the so called great job at kirby they want me to go to 50 houses in 30days and if i dont do that i dont get paid. The person i saw in the interview was just trying to get me to bust my ### so they sit back and make all the money. Kirby just uses there employees to get paid they make u work hard for little. I asked in my interview if this was a hourly base pay job and he said yes. Just to get me to there bunk ### oriention that i was at for 4 and half hours and i didnt get a dime. I will never say one good thing about there company. Anyone who thinks that its ok to treat your employees like crap will never get a good word from me. WHAT A WASTE OF MY DAY ERRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRR

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private
US
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Jun 04, 2009 7:24 pm EDT

One thing i want to know is how long did you work for the company? were you another 1 day employee? and the kirby is the number one vacuum in the world. the reason why kirby has complaints is from lazy people who in all reality would have made money if they first of all WORKED, and second payed attention to the contracts stated how they will be paid. It's not Kirbys fault for lazy people, in my opinion it's the parents fault for raising that. and second i don't know about the office that you worked for but every office pulls background checks. i see a lot of opinions and no facts, so before you start posting opinions like that maybe you should have actually facts and evidence against who or what you're writing about. i could easily post a lot of opinions about someone right after meeting them, those are called rumors, and you're probably just another freshly graduated person who has never had to work a day in there lives, and shuttered at the sound of it. and these trips are real, why crush someone elses dream when you obviously don't have one? wake up and smell the coffee, you failed and want someone to blame. admit it, grow up and move on.

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Kirby Broken product and no one will resolve the issue

The company is not associated with the BBB, which is one thing I should have researched before buying their piece of garbage vacuum cleaner.
The vacuum is tearing up my carpet, and not picking anything up. I have tried contacting the owner for 3 weeks with no responce.
I have contacted the courts to sue them, because they DO NOT care about the consumer. All they care about is pushing sales on this HORRIBLE piece of equipment that they call a vacuum cleaner.

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musicprincess042
clearspring, US
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May 15, 2012 3:19 am EDT

lady your dumb

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jaxswife
jacksovnille, US
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Feb 29, 2012 10:03 pm EST

Syatt of jacksonville is one of the best companys i know. they have helped everyone that they have ever sold a kirby too. so you might just need to contact them again. I know that they answer the phone and get products out to thier customers all the time.

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Kirby Awful experience

Icor Engineering, a.K.a 'Kirby' vacuum sweepers recruits under false promises, lies by omission, reps go out without business license and are required to have one. Hard for potential employee to research under their a.k.a names, which are nationwide (and all different)... like sub companies. Hard to believe Warren Buffet owns parent company and Scott Fetzer (Fetzer wineries) I believe owns this franchise. I plan to report them to the District Attorney, as well as will proceed to enlist class action suit nationwide. After reading many reports negative about Kirby, each report reflects at least one experience I had and everyone in our class. None of which are left after two weeks. Kirby should be fined heavenly for the misuse and predatory manner of their hiring practices. They promised we were on a W-2 (later it was a 1099). They had us bring in our drivers licenses and drivers licenses and complete paperwork (not protecting them from their practices) but asked several times for copies of what we signed, as did others and they would not provide. They said we would have a company vehicle to use, but it had to be returned by the end of each day... it turned out to be a broken down old van. The 'crew leader' drives the five or six of you dumped into the van and dumps you off in some neighborhood to hoof it from 11:00 AM to sometimes midnight, while he sits somwhere with Kirby's in the van awaiting a call from a rep that they have a demo lined up in some home. No facilities to use. You have to ask the homeowner to use their restroom. We were told leads would be provided to us. Wrong. Our leads were knocking on doors and being expected to do 72 demos per month to get a $2, 600 guarantee base. Impossible! Kirby owns you from Tuesday through the week-end, and then you have Monday off. Only then can you hit referral business you may have personally. Their sales techniques are hard sell and actually tell you to gently push through the potential customer's front door, when opened and get in quickly by commenting on their carpet.

The employees there looked like they just got out of jail. The most unprofessional group I have ever seen. The 'manager' was a greasy, but wealthy, sack of wind and must have sold many used cars.

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day772
temecula, US
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Feb 25, 2012 10:04 pm EST

this comment is for "worried mom in hemet".. is this a place called u.s.c.i on eastman drive suite c in murrieta? my name is laura and i just went in for a job interview yesturday and they told me i got the job and i start my training on march 1st. so this is all a scam? what excactly was your son required to do for them? and after the first week of work they didnt pay him? what did they say to him?.. thank you, laura :)

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Worried Mom in Hemet
Hemet, US
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Jan 24, 2012 7:25 am EST
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Hello, I am "Worried Mom in Hemet". They are LIARS and sacks of ###! They never paid my son 150.00 a week...blah, blah, blah or a single dime! If you like to work from 9am to 10pm everyday except for one day out of the week AND NOT get paid what they said then go ahead go work for these sacks!

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Donna Brinkley
Murrieta, US
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Jan 12, 2012 6:27 pm EST
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ACE distributor in Murrieta needs to train their salesmen all about Kirby's code of ethics. This distributor dropped off some 20 year old salesmen in a white van yesterday and started banging on the front door even though the "NO SOLICITING" sign was posted. I told them I was not interested and to read the sign, the 20 year old male became confrontational claiming he didn't see the sign and I was a "###", I told him to leave my property or I will call the Police, he said I don't scare him and to go ahead while he waits at my front door for them! The police said there was no law against solicitors but being he was in a threatening manner, they would send someone out.
He left when I told him the police were on their way yelling as he walked away and said he will be back later tonight!, if this is the kind of people Kirby hires to represent them, there is something seriously wrong.
As a result, I have notified our city council and mayor to consider enacting strict solicitation codes requiring licensed personnel to prevent this kind of incident from ever occurring again.

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Worried Mom in Hemet
Hemet, US
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Jan 09, 2012 4:34 am EST
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I am so worried about all of the complaints! My son just got hired at the Murrieta, California office and I'm wondering if maybe he is just getting the run around from these people. I certaintly hope not but, we have heard so many negative things from neighbors and on the internet about them not paying their employees. They are telling him they will pay him 150.00 per week until the last week of the month they will pay him the remainding of 1800.00 (base pay). Sounds too good to be true! He is suppose to get his first check (150.00) this tuesday. Will see what happens. I will keep posting as the weeks go by...Regards, Worried Mom

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sergioisnice
Salinas, US
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Nov 01, 2011 12:11 am EDT

this is Lie... it look like a junk! all these are so lie try sped all money... all these need move to China we need to Move China! all people try fool at you.. never know they made of junk it was look like 200 or 300 less money. than spend all money is real No that so false.. So i think Company need shut down going out business. we should Move to China Manufacturing right a good idea! these company is so ### and Lie.. i don't tush them.. please Do not buy! Save your money!

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honeybadger88
Conroe, US
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Aug 18, 2011 8:56 am EDT

I realize that not everyone can have a positive experience with Kirby..but i have! and i also noticed that most of the complaints are coming out of california. i live in texas and i honestly have made the best friends i will ever have working with kirby. no one ever lied to me about how much i make, or the hours...they tell you, but its up to you to listen and soak in the information. i am fixing to promote to team leader and i couldnt have asked for a better opportunity.

one other thing about finding them for cheaper other places...IF YOU DONT BUY IT IN HOME, YOU DO NOT GET THE WARRANTY AND THEN IF IT DOES BREAK, YOU ARE SCREWED CAUSE IT IS MORE EXPENSIVE TO FIX THEN THE PRICE OF THE KIRBY IN THE FIRST PLACE...

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litz
Coralville, US
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Apr 12, 2011 6:30 pm EDT

No doubt kirby vacuum is awesome vacuum there is no such vacuum like this. I have been to many countries and seen different kinds of houses with different kinds of vacuum cleaning. But speaking of kirby vaccum this the only vacuum in the world that you can count on. Don't have any regrets of owning this kind of vacuum. Now, considering the negativity concerning kirby... bear in mind always actually the problem occurs is isn't the " kirby " name. It maybe the salesman or the distributor approach that makes very inhuman to the community. Well, the main reason of this maybe the salesman or the distributor is hungry of money. So for us consumer or buyer the best way to handle for that is to tell them the best reasonable price or else i get and tomorrow cancel it.

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AshleyB
Loma linda, US
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Apr 08, 2011 6:19 am EDT

A free carpet cleaning offer came to the door...decided to let let them in. Bought the machine (sentry, awesome!) but over spent and felt weird about it...looked online that next morning and saw we had been ripped off terribly! We negotiated down with the girl selling but by nothing compared to online prices. They had a check from us for $2900 complete system and took our vacuum (oreck) away with them claiming it took $300 off the price of the unit, also wanted referral names and phone numbers. So next morning canceled my check to the bank, told them it was a scam company. Mailed off my cancellation paperwork certified next day since there was no phone numbers listed anywhere...they didn't even have my cell number nor did I have even the sales lady number or contact info. Only later that day some company with an unusual name contacted my mom who was my referral, she asked what the number was for me so that I could contact an actual person to cancel...I spoke to a person today after letting them I know I could get this unit less online and that I spoke to another rep for Kirby in my area and said he would sell it for a lot less... Told her I would keep it for $900... She agreed, we made arrangements for today for her to come at 7pm...waited and waited, tried her cell number she gave me today...no answer...it's 10:30 pm and no one came. Off to bed. We haven't used the machine so there will be no discrepancy if we tell them to just come get it and we will buy elsewhere...why buy from crooks? They are such dishonest people! Anyways, they don't have my money thankfully, but it's still stressful waiting to see if and when they plan to come take it or I buy it for sooooo much less. Hope this helps everyone...use checks!

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jc-jade
Escondido, US
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Jan 26, 2011 8:25 pm EST

That is pretty much exactly what happened for me as well, when I worked for the murrieta office.

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Franco951
Murrieta, US
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Jul 23, 2010 12:21 am EDT
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I was mislead from the get go…First I responded to an ad in the newspaper claiming Customer Service Rep for a rapid expanding or growing company (ICOR Engineering, Murrieta, CA). I called and ask if I could come in the very same day for an interview. With the economy I was surprised that they had not already filled those positions. I came in and was told that it was an entry level position and the company sold floor cleaning products and I would be assisting/answering questions to costumers about the floor cleaning products the represent. Which they were under or associated with the Kirby Corporation and the primary product they sold was the Sentria. I was floored when they told me I WOULD BE MAKING $2600 PER MONTH doing this. Wow I’ll come on board and do it then right?

They called me a day later and said that I had made the cut and that I was being considered for management in 90 days. I went to the training on the first day and discovered the Sentria was the latest Kirby vacuum model and I was not a customer service rep but a salesperson for the Kirby distributor. First red flag! But I stayed on to listen to their training and see what it was all about. The training was a joke, it was just learning how to demo the vacuum and what to say or do in certain scenarios to sell the vacuum. We were told that the $2600 per month was solid because all we had to do is 80 demos in a month regardless if even if we did not sell a single vacuum. I had to come in professional attire and came in a shirt and tie. When I went out the first day with the team of six, I was shocked the only person in professional attire was the manager. Everyone else was in regular casual attire!

They explained that we would not be door to door sales that we would have appointments set up by an appointment center (Right!). The hours would be long but no having a job made the sacrifice worth the money. Working six days a week! 10-14 hour days! The sales pitch was easy, the Kirby vacuum is a great product and I believe in the product. The issue I have is with the distributor and how misleading the whole group and how the sales actually take place. The call center none existent. I ended up going door to door handing out fliers and asking people if they wanted a FREE carpet shampoo. I ended up clean two carpets and was sweating like a pig in my shirt and tie. So much for being a customer service rep, I was a laborer for free. I did not want to go back and continue to work like a laborer for 6 days a week.

I was also told the management was help us the first couple of days in getting established and sort of guide us on the first couple of demo (Right!). The management and appointment persons were the most unprofessional, immature and foul mouth youths I ever encountered. Not only did the manager just dumped me by myself to do my first demo but expected a sale when the appointment gal promise the customer a free carpet shampoo and did not mention the demo. The costumer got upset and kicked me out in about 20 minutes because she wanted the carpet shampoo and not the demo. Now stuck on the curb waiting for the young manager to return to pick me up in the 90 degree heat with equipment next to me. The manager asked why I did not go next door and see about doing their carpet. I wanted to quit right there and walk home like 7 mile away and keep the equipment for my time spent as a free laborer.

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The first thing we did wrong was to allow them to come in our house. The head man came in and then acted like it was his house. We couldnt get a word in edgewise because he was talking all the time. But he got in and then he brought another young man in and then he left. We told him several times that we could not afford the sweeper. But they just kept...

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Kirby Scam and cheating

I met the saleswoman in my parking lot and she offered me a promotional free cleaning of any room in my home later that afternoon. I figured, sure why not. So she shows up with two large boxes and two men, one begins talking about the vacuum, the other two set it up. The lady begins her demonstration at 4:45pm... and I like the product. She asks me if I'd go back to using my old Hoover after this, and I said maybe not. An hour later, with filter pads all over my floor, she asks if I had this vacuum would I use the other one. The answer is no, and they take my vacuum.

Then her boss comes back and tells me that if I order from him, I'll get a veterans 10% discount, a students discount and he will knock off $300 for my old Hoover. He then goes on to tell me that, and I qoute: 'just because I like you, if you make this commitment and join the Kirby family, I'll throw in free vacuum bags and shampoo for life.' So I automatically assume I'm getting this amazingly great deal.

I tell them that my husbands not with me, I'm a full time student with two kids, living in subsidized housing and cannot afford it, as much as I like the product. They say my payments will be $89/mo, and that I'm special because they never go this low for a customer. While the price is being fenagled, they had been in my home for a total of 2 hours and 45 minutes... and the lady continues her demonstration by setting up the shampooer.

Every time I said I couldn't afford it, they mentioned a new deal, and began a new demonstration. They began at 4:45pm and didn't leave until I agreed to buy their product at 8:30pm. Turns out, my total cost, after 36mo. is $3500. and the salesman lied to me about the free bags and shampoo for life, that was supposed to be included. Also, nowhere on the paperwork that was mailed to me is there any mention of veterans or student discount. I am on a tight enough budget as it is, and feel as though I was aggressively forced to make this purchase and viciously lied to in the process. A single mother of a 2 yr old and a 5 yr old, shouldn't have to feel backed into a corner and threatened in her own home. Now I'm stuck with a $3500 debt that I know I cannot afford.

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angelfire0788
Warner Robins, US
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Oct 03, 2010 10:31 am EDT

I work for the Kirby company. All you have to do is call the 1800 number and tell them about this problem. First of all we can't give anyone free bags and shampoo for life. The sales person should be reported. Like I said I do work for the Kirby company but this wasn't right. Please don't think that every sales person for this company is like that. Some of us do have a heart and care about our coustmers and there needs.

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Kirby Rip off

I am so flustered on how retared the Kirby company is being. We came accross an ad for a free carpet cleaning and with having 2 dogs, a cat, 2 small children and a soldier for a husband we really could use the free carpet cleaning. So we set up an appointment for them to come out and clean the carpets for later that week. Soon after the lady got here we realized that it was not a free carpet cleaning she was trying to sell us a Kirby. At first we were trying to be nice and were going to hear her out just to the carpets done. After an hour of talk the lady realized she didnt have all the parts that she needed to do the demenstration and that she had to run next door by her partner to get them. We were shocked that this lady brought 4 other people with her to harrase our neighbors while she was at our house. It took over 3 hours for them to get to cleaning the carpets and were not finished till after 7pm. My husband ask what I thought about it and I told him it would be nice to have but there was no way we could afford it at the time. The sales lady and one of her friends that came over sat there for another 2 hours untill we could not take it anymore and my husband singed for it. The lady told us that we would have to wait a week to get one in but if we wanted we could have the one she used. She swore up and down it was brand new only used on our house bla bla bla so my husband was like fine just leave it. Well after I did an inventory on what was suppose to come with it I found out that a few things were missing. I called everyday for 2 weeks before they got back to me and the only reason they brought it out is because I told them one of my neighbors wanted there carpet done. After using the carpet cleaner on it only twice it broke. I have been trying to get ahold of them for the last 3 months to fix it because there is suppose to be a life time waranty on it. About 2 months after we bought our Kirby the new neighbors had fell for the same scam. They signed up for the free carpet cleaning and got a Kirby sales person. I watch a little bit of their demonstation and saw how completly diffrent it was so I asked the sales guy to come to our house and explain the Kirby to us, pretending we didnt have one yet. When the sales guy came over he told us the last people miinformed us on how to use the equipment, the rules of the contract and a few other thing we werent happy about. The biggest thing was he was selling his package with 3 times the amount of stuff for only $1100 the lady who sold us ours charged us $2700. When I call about the huge price diffrence I was told that the sales man that offered the deal was from a diffrent area code as them so they could charge a diffrent price. I was like well I dont want yours any more I want to return it and she told me that the policy states that you only have 3 days to return it. I am so diapointed in the Kirby for so many reasons and worn everybody and anybody walk away.

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Hezz
Menifee, US
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Jun 14, 2013 12:54 pm EDT
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I had to take back a Sentria 2 model which was a new model, but too heavy for me. I allowed the salesperson to shampoo the carpet in the hall as it was covered in doggy doodoo and peepee stains. I only had a desire for the stains to be gone, but I obligingly bought a Sentria in a moment of weakness as they have some kind of brainwashing tactic. The next day I tried it out and the vacuum head wouldn't rotate. I read and applied the owner's manual instructions, but either I couldn't figure it out or the machine was a used and damaged machine (demo). The shampooing head didn't have suction either and I was not shown how to work that part and was too flustered by that time to read any instructions as I had decided to take the darn thing back. There was just a THREE day return policy and it is a good thing I read the receipt. Anyway, I tried calling the store and no one answered, so I left a message. My mom ended up calling from her cell around ten the next day. Apparently the business hours were only from 9:45 to 1:00. This would have been horrible had I had called after hours! Fortunately the Kirby store is nearby so I hastily stuffed all the parts into my car and took it back. I was supposed to get a follow up call either that night or the next day, which didn't happen! And to my utter shock and horror my mom and I realized that our Shark vacuum was outright taken from under my nose as to cover the taxes on the Kirby. This was not explained to me and I was livid. I had to threaten to use legal action if the salesperson didn't return our Shark, which he did that night. To make matters worse, I supposedly damaged the Kirby which I asked to see proof. The guy then pulled out his smart phone to show a scratch that I may or may not have made. I definitely could argue that it was there already because for all I know the vacuum was a used demo. They would charge me $89.99 (it was post-dated). This is NOT going to happen because I will change my whole account and debit card! If you see a dreaded Kirby salesman at YOUR front door, I would RUUUN and lock the door behind you!

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chris_shanon
US
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Sep 15, 2010 4:52 am EDT

I used to sell kirby (for one day) i had a manager with me and it really sucks when i have to rip off people specially old ones... after that day i quit, felt guilty...

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I hate Kirbys
Olympia, US
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Jul 20, 2010 2:40 pm EDT
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I come home to my husband buying that lame [censor] KIRBY, I HATE IT! It's way to big and very heavy. I tried to return it and they said the samething. It now sits in the closet, and i had to purchase a better vaccum for way less! PLEASE NO ONE BUY THAT STUPID KIRBY! run the other way when you see the saleman!

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ge_hang
Menomonie, US
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Aug 31, 2009 8:24 pm EDT

yea i should've done the same thing
you know
they came and advertise like 20 to thirty times
and they said that it was kids proof
but now i found out that it was kids burner
don't let your kids get their hand on it
cuz the motor can burn them
and if my kids get burned by that i will sue them
because it burns my once
OUCH! it hurt
i regret trading my rainbow
cuz it was more safe
so yea
next kirby try to advertise towards my family i will just tell them to get the F out
because i really hated their 3 days thing
cuz the advertiser told me whenever i don't want it
just called them
###ing liars
i called and they say passed 3 days
i bet they probably threw my paper away
cuz i send it to them
and they said they didn't received it
"DON'T BUY KIRBY OR YOU DIE UNHAPPY"

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radar
Fairbanks, US
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Feb 04, 2009 1:41 am EST

I used to sell Kirby... unfortunitly, some dealers are that way (I got hosed by a few out of town dealers that could sell for less than I paid for the units).

If you can locate a Kirby service center, they can fix it for you. It doesn't have to be the people you got it from.

Hopefully after repairs, you'll be happy with the unit.

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I was suckered into the job just like everyone else. Promises of big money to be made, trips to win, and fast promotion. They lied from the beginning. Telling me i was the to do 15 demos a week no sales and make 400.00 dollars. They said they would have appointments set up for everyone (they did not). They said no door to door selling required (I knocked...

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Kirby Not a complaint

I bought a Kirby Vac just over 7 years ago.It is fantastic I am really pleased with the product and so far the service, it's been really very good. I bought mine from a friend who worked at the company in Newtownabbey she doesn't work there anymore (long hours) but say she had a good time saying that when she was there (younger and single) that it was work hard play hard.

She said she was treated good and didn't see any scams. The person who posted the complaint really sounds like someone with a grudge. You cant please everyone all of the time. I think you shouldn't name people unless you can validate what your saying about them THIS IS WRONG.

Any how I've been really happy with the kirby and the service.

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NB5906@YAHOO
Slidell, US
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Jun 28, 2012 10:56 am EDT

SEEKING GAY MEN [protected]

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NB5906@YAHOO
Slidell, US
Send a message
Jun 28, 2012 10:55 am EDT

ANYONE WANNA CHAT? JUST CALL ME [protected]. GAY MEN PREFERRED

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NB5906@YAHOO
Slidell, US
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Jun 28, 2012 10:53 am EDT

HEY NICK YOU WANNA BUY A KIRBY?

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NB5906@YAHOO
Slidell, US
Send a message
Jun 28, 2012 10:50 am EDT

Nick Is Funny!
NICK LOVES KIRBY

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nb5906
Santee, US
Send a message
Oct 24, 2009 11:18 am EDT

I do not have anything against Kirby products, just their tactics. I received a notice on my door when I came home form work one day. The notice said, "For You a Beutiful Basket of Fruit, Sorry We Missed You. For your delivery of your fruit, please call [protected]." I decided not to call and search online for this. Sure enough, my local paper did a story on this just a year ago. Very deceiving if you ask me. If you want to sell someting just ask me straight up. I don't get offended just for asking. But, ask once and if I say no, then I mean no. They should consider lowering their prices on their products and put it in a store front. It works for other vacumm cleaners.

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Jon Mather
Send a message
Nov 15, 2008 1:18 pm EST

Maybe you should look at the hundreds of other people that have been screwed over and really ask yourself if you think they all have a grudge against kirby. So far 1 person says they had fun, 1000+ said it was a sham... some pretty convincing evidence.

ComplaintsBoard
4:43 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Kirby Scam and abuse!

I was recently bombarded by a couple of Kirby sales people. They asked me if I wanted a room in my home to be shampooed for free. Of course, I said yes, thinking that they were a new carpet cleaning company in the area. I let them into my home, then they started a demo of the Kirby. I admit this is a good product but I don't think it is the ONLY product. The sales rep said that if he sells the most vacuums then he gets a Rolex watch and a trip to somewhere outside of the US. After about an hour and 40 coffee filters on my floor, I wanted the vacuum-it was a good cleaning product. He told me the price-$2499. I told him it was too much and he 'called' his manager, on my phone by the way! Very rude tactic.. The 'manager' took off $100. Then I told him that was too much. He called the manager back and offered me $2300.00. I told them that I had to shop and compare other models and price points. They told me that the price was the lowest and if I bought it later it would be for the 2499 price. I wrote a check, then the next day stopped payment and canceled my transaction.

The smarmy sales guy, the canvasser, tried to shame me for canceling the contract. He tried to shame me for causing his sales person to be eliminated from the contest. I say shame on you, kirby for teaching these people these underhanded, dishonest, and classless sales tactics. The reps must let people make up their own minds on their own terms. Because of this awful encounter with the Kirby people/products I will never consider a Kirby vacuum. I am also shocked that with the way your sales reps misrepresent themselves and the product that anyone has ever bought a Kirby!

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Hazard
US
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Mar 26, 2012 8:35 pm EDT

Ok if anyone who has worked for this company please answer this truthfully. I just got hired yesterday to clean the carpets. They said I get 500$ a week for doing 15 demonstrations.. Now do I have to make my own app or do they just hand me 15 apps a week? They said thy get me 15 apps.. But doing a lot of research it seems like they just drop you off in a random neighborhood .. Now I don't know what to believe.. How do I know the people complaining aren't x- employes who got fired and there trying to bad mouth the company? How I know if they telling the truth. Anyone can ease anwer me truthfully I would appreciate it message me back privately thanks

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JMF37013
Antioch, US
Send a message
Jan 17, 2014 9:57 am EST

When I returned the kirby, they kept my check, and have not issued a refund. Called three imes and no calls returned.
This seems to be the third time this man David Wallace is involved in a Kirby scam, yet Kirby Keeps providing him with the product. He also keeps changing his company name so when you look it up it doesn't show up as a fraudulent company.

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misskristin
Saint Francis, US
Send a message
Aug 23, 2016 2:46 am EDT

I ordered a part for my vacuum on 9/27. The money was taken out of my account almost immediately, and I have yet to receive the part. I have made numerous calls, and I get a recording telling me the Person at this extension is not available."

I have left many messages, sent many emails. Finally today, I googled them and found they are a scam company.

I learned always google a company before you do any business with them. These creeps are thieves. DO NOT DO BUSINESS WITH THEM.

Kayla_Jessica
Kayla_Jessica
US
Send a message
Aug 22, 2016 7:38 am EDT

I hear that every one hates Kirby, I'm just wondering if its really a scam? I had an interview the company and I want to know if I should take the job.. Any advice.. Please

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Messa072011
Rock Falls, US
Send a message
Jun 09, 2016 3:31 am EDT

The girl was here for 3 1/2 hours! They kept pressing me to buy one after i said no 300 times i said yes to shut them up and lied snd told them i didnt have a checking acct so i couldnt get one. They tore up my carpet then said it wasnt their fault that it was the people who put it in. And worst of all i had 20 bucks on my table before they got there and when they left it was gone!

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NOT STUPID EITHER
Lakeland, US
Send a message
Jun 09, 2016 3:31 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Well, the vaccum they shoved down my throat no matter how many times I said NO won't pick up pet hair. So my recommendation to everyone out there is don't feel sorry for the BS story about the grandfather that the salesman wants to take for vacation with him and they are having a contest in the company that will help him do so.

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William R. Hulme
Plymouth, US
Send a message
Jun 09, 2016 3:30 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Within the 3 business day (5/13/09)I mailed the cancellation notice. On 5/20/09 4:40 pm salesman called and wanted to pick up the KIRBY, he came over but did not have my Dirt Devil to return to me. I told him to bring my Dirt Devil back tomorrow and I would complete the exchange. He tried to tell me he would return my vacuum tomorrow I told him no again just bring mine back. On 5/21/09 @ 9:12pm he called and told me he had mine and he would be by in 20 min. At 9:50 pm he came with a Hover vacuum, not my Dirt Devil. Again, I told him to bring MY DIRT DEVIL BACK and we can complete the return. All he could say someone put the Hover in this truck and he had to take the Kirby. I had to be firm with him and tell him again BRING MY DIRT DEVIL BACK AND MY DEPOSIT OF $59.40 AND THE RETURN WILL BE COMPLETE.

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Anonymouslyanonymous
US
Send a message
Mar 11, 2016 1:08 am EST

I was a Kirby "customer service representative" as the company that recruited me suggested. I love Kirby as the vacuum, but the distributors of Kirby are the real problems, not Kirby itself. Under a false pretense, the company is like "something" enterprise, but turns out it's a distributor. I was hired very an unethical reason, because I'm Asian. The hiring manager was an Asian, and he said he will hire me because he knows Asians work hard! Bull, just because I'm Asian, I know what's right and what's wrong. Put it this way, a car dealer, although gets paid by commission, is still able to sell because customers need cars. Living in SoCal, cars are necessities, so dealers can easily make money; plus, dealers don't walk to customers, but customers walk to the dealer. Imagine this, you are selling a vacuum at a price of an old car, and you're doing door-to-door! The moment you walk into the house, you're seen as trouble, not a solution! Nobody wakes up one day and say "I need a vacuum". How can I do that? I was supposed to present the potential customers a misleading flyer saying I'm giving them a free carpet cleaning service for one room (if not carpet then it is hardwood floor). But my main job was to do a demo of Kirby! The moment I walked into the house, I'm seen as a liar, and I can't live with that! On the night that I knew I'm going to quit the day after, I did my last demo, and I told my customer, I'll give you a cleaning service regardless of whether you buy the vacuum or not! I told them I'm no salesman, but a customer service rep. I even told my customers that if it sounds like I'm trying to sell something, it's because it's my job to sound like that. On my last demo, the lady I presented Kirby was pleased with what I did, and she even felt sorry for me because I did her carpet which she said she owned for 6 months and never washed it! I was happy just to see a smile on her face, and I told her I'm different from other salesman as I keep my promise! She was pleased with my service, and my manager thought I did a good job. But is lying to customers about free carpet cleaning gonna be a career for me? Not in a million years. There are jobs that pay you well without telling lies. I used to do Verizon Fios, but at least Verizon Fios doesn't lie to the customers! Kirby is a workplace for experienced con-artists, or very very advanced salesman. But just be aware, the company lies to you about the hour, and you lie to customers about the service, will you be happy working for such an unethical company like this? The vacuum itself is impeccably excellent, but the price is overmarked! One customer told me she only paid around $80 for carpet service and she only needs to do once a year. What's the point? Tips for job hunters: if you're getting hired by companies like Kirby and Vector, you really should just quit. If the companies introduce you to successful people in the company, they are probably either lying or those people just couldn't find any other job.

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gggggggggggggggg
US
Send a message
Jul 23, 2015 8:30 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

how do i return a kirby just got one yesterday they got me wheni had to much to drink lol...any answers to this would be great im in oregon here is an email...george.s.crouch@live.com thanks in advance

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gp431
Allegan, US
Send a message
Jan 23, 2015 2:25 pm EST

I agree with all the above I have called several times and got the dealer once he said he would have salesman call and take care of it. I have not heard from them and they wont take my calls goes to voice mail .I called sheriff and they said I would have to take them to court to try to get my trade in and money back as they cashed my check the day they got it.

Overview of Kirby complaint handling

Kirby reviews first appeared on Complaints Board on Aug 21, 2007. The latest review Salesman lied and it cant be used ore returned was posted on Dec 8, 2023. The latest complaint Complaint sarah sessions was resolved on Jun 30, 2020. Kirby has an average consumer rating of 3 stars from 103 reviews. Kirby has resolved 56 complaints.
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  1. Kirby Contacts

  2. Kirby phone numbers
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    +46 200 895 477
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    +44 800 328 1247
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    1920 West 114th Street, Cleveland, Ohio, 44102, United States
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    Jun 30, 2025
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Kirby Category
Kirby is ranked 6 among 24 companies in the Vacuum Cleaners category

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Mon 9:00 am - 6:00 pm Tue 9:00 am - 6:00 pm Wed 9:00 am - 6:00 pm Thu 9:00 am - 6:00 pm Fri 9:00 am - 6:00 pm Sat 9:00 am - 2:00 pm Sun Closed