I am very unhappy with the level of service that I received from Cheap Tickets.
On April 8, I booked a roundtrip flight on their website. Today that flight is listed at $200 below the price I paid. While I understand that prices fluctuate, I also know that changes can be made to even non-refundable tickets.
When I decided to call customer service for help, I could find no phone number listed on their website. I used yahoo search to help me find the number to call. This is ridiculous.
My first call lasted 45 minutes. The woman was not helpful at all and hung up on me with no explanation.
The second call I spoke with two other customer service representatives. I was on the phone for over an hour. When I hung up, my problem still was not resolved.
I am extremely disappointed in the way I was treated. I have used both Travelocity and Expedia in the past, and have never experienced anything like I have in dealing with this company...even when we had to make changes to a non-refundable ticket.
I booked a multi destination flight to New Zealand and to Australia and Cheaptickets.com had multiple different options for the days that I wanted. I booked, they charged me and then 2 days later I got an E-mail saying that it could not be validated. Naturally I called them to adjust the flights or find something that would work and they found something...for twice the price. It went from $1355 to $2400, the whole reason was because the flights I had chosen had 'too short' of a layover for an international flight. After wasting an hour on the phone with them the customer service rep finally said she found something for $1500 she gathered my card information and put me on hold for about 20 minutes. When she came back she said that wouldn't work either. So an hour into the conversation I gave up and told them to cancel the whole thing out. 4 days later I still didn't see the refund at my bank, I had to call cheaptickets and have them con call my bank to get the bank to revers the charge. All in all the system the use is not very accurate and just caused a pain and a huge waste of time. I would highly recommend NOT using them if you want it to be easy. Just go directly to the airline you will most likely get the same price.
I purchased a ticket in March of 2008 and had to cancel my flight on April 29, 2008. (# AP270301WVG6K68K) I...
I agreed to a "trial" membership and was asured that I could cancel within 3 days and no charges would appear on my credit card (8/26/08). 8/27/08 I called and cancelled the offer and again was assured that I would not receive any charges... 8/26/08 charges appeared on my credit card... I called and was told that I would not receive any refund until I returned the documents... I immediately retuRed the documents when I finally received them and received confirmation from the post office that the company received the documents. I keep calling and the message I get is "my refund is being processed" 4 months later...still have not received my refund.
Now I only get a recorded message when I call.
THIS IS FRAUD!!!
I would just like to express my extreme dissatisfaction with the service from Cheaptickets.com.
I had canceled a flight reservation last year to Seoul due to unexpected family issues. I had talk to a Cheaptickets.com customer service representative who told me that all I had to do to re-claim the credit from that original purchase was to call and book a new flight by June 18, 2017.
However, when I called on June 18, the rep from Cheaptickets said they no longer had access to my account and told me to call Asiana directly.
I called Asiana and they told me that I was supposed to have flown by June 18, not book the ticket by this date which the rep from Cheaptickets told me. On top of this, Asiana would be charging $200 for cancellation.
I called back Cheaptickets and after explaining my situation to the first rep, he told me he couldn't help me and had to transfer me to the international department. So I had to explain my story again, and this time the gentleman told me that it was "clearly advised" to me that I should have flown by June 18. On top of that, he said that this was a non-refundable ticket! So on top of all that's happened, I cannot even get my money back.
Wow, I had good experience with Cheaptickets up until now. I was given misinformation which resulted in me losing over $600. On top of that, you make me wait ridiculously long on the phone.
Just sorely displeased.
I booked flights on cheaptickets.com. After returning from the trip, I noticed a charge on my credit card for travel insurance. I called the company 'access america' to dispute the charge. They explained that as of dec 3, you have to opt out of paying for travel insurance when booking on cheaptickets.com and could not issue a refund over the phone. I emailed the company and was promptly refused.
I emailed cheaptickets and they referred me back to the the insurance company. I saw no mention of travel insurance. I never buy it. This is an abuse of my credit card information. Its theft.
They will never get my business again.
The following is an e-mail that I sent to every cheaptickets.com e-mail address I could find. (if you know any others, please let me know.)
We spent three hours on hold on tuesday the 29th of may trying to change the return leg of my mother's existing flight. After that time they took the info (including new e-mail address), credit card info for price difference, etc...
On wednesday the 30th of may I called back, since we had not received a confirmation e-mail, and spent another hour and a half trying to get the guy on the other end of the phone to understand what I wanted. I do not have anything against someone in another country... I have a problem when they can not understand me and vice-versa and it is wasting my time trying to make them understand! I have a problem with cheap tickets saving theirs dollars by wasting my time!
I resent cheap tickets for not giving me an easier way to reach someone in this country that I can communicate with when needed. Not only could I not understand the two reps, but I could not communicate with their supervisor or the "special" department I was sent to either! (the "special" department was needed since I was trying to do something out of the ordinary, like confirm a ticket change.)
Please understand I will not use cheap tickets again or recommend you. I was perfectly happy with orbitz before and was lured, not by "cheaper tickets", but by a better schedule. I will take the red eye from now on if it means I can use orbitz and not your company.
If you ignore customers complaints long enough, they will eventually stop...
My husband and I had to fly to Chicago, from California for a funeral. Since it was short notice, I went through cheaptickets.com to get a lower priced ticket.
I got us both tickets and noticed that same day they "reserved" the money in my checking’s account.
The day we had to fly I didn't check my bank account, we had to be at the airport early. We got to our destination, with no problems. Until I tried to get the rental car, my card was declined. Since this was a unexpected trip, money was a little tight, but I got the rental car through cheaptickets.com and the hotel was very inexpensive, so it was do able, we were only staying 3 days. My husband had to put the car on his card and we knew that was it. He was taking care of all the bills at home (either of us have a credit card, we only use our ATM/debit cards). So we get to the hotel, I tried to put the room on my card (its was cheaper than the rental car) but again my card declined. The lady behind the desk was so nice to allow me to use their computer so I could check my checking account. I noticed that a new charge of $320, then another for $320 was made to my account that day, along with two separate over draft fees of $24 (since I didn't have the money in my account). I also noticed cheaptickets was still holding the $640 reservation fee for the flights, even though I was charged that day. (Each ticket cost $320 each). I didn't know what to do. All I needed was $210 for the rental car and hotel room, but I didn't have it, they were holding onto it.
I called back home, to my in-laws house and asked them to get us cheaptickets.com customer service number, in the meanwhile, my mother in law called the hotel and put the room on her card, she didn't want me, who is pregnant sleeping in a car for two nights.
I called the number and after being put on hold forever, I finally got through to some guys, who barely spoke English.
I explained to him the situation and he said there is nothing they could do about it. He said they never "hold" money, even though the amount help was the exact amount the plane tickets cost and it was the exact day I initially "bought" the tickets. He said he was looking in my account and only charged me once, which wasn't true, they actually charged me twice, each ticket separately. He said I need to call the bank because they are holding the money. I told him my bank was closed, its a Credit Union and they are only open Mon - Fri and I was calling Sat night... banks aren't open at night either. My bank doesn't have an 800 number, where people work late. But in the past my bank has never done this, weekday or weekend. I had this happen to me once before by a different company and when I called it was a simple minute and the money was released and I told them that and he said he wouldn’t do anything. The guy kep t putting me on hold and each time he came back on line, he was very mad and "bothered" by me. I told him I was done speaking to him and asked for a manager and he said the company doesn't let people like me talk to managers. He continued to put me down and be mad at me and told me the money problem was my problem and if it doesn't get better by Mon call him back and he will see what he can do. I told him if he could fix it Mon then he needs to fix it NOW, that we are on the phone. He said No; it’s not his problem. He put me on hold, this time it was close to an hour. I waited, I needed my money. Finally he asked me for my phone number so I gave it to him and he said the manager would call me back.
I was upset, crying and gave up. I didn't know what else to do, but at least my mother in law got us the room and we had gift cards for different restaurants. Right after the funeral I get a phone call from a manager, I told him what happen with the money being held and about the conversation I had with his employee and he asked me to hold on and when he came back he said the money should be there and asked if there was anything else I needed. I told him about the 2 over draft fees and he said he couldn’t help that. I was still upset about the guy I spoke to the night before but he never apologized or anything for his employee's behavior. We hung up, I went to an ATM and the money was released, this was on a Sun (when my bank was definitely closed).
I used cheaptickets so help us out, but in the end, they caused more heartache, as if we weren't suffering enough. I will NEVER use them again.