Not to even begin with the dropped calls or c4 errors. They have the most pathetic customer service dept I have ever encountered. They gave me the run around for hours just trying to figure out if it was a Nextel or Sprint issue, When I kept bring up the fact that their slogan states TOGETHER WITH I would get transfered to no man's land and be required to call back. The FCC or whoever regulates theses idiots should et involved.
Dish service was installed in my home and never worked. I called Dish Network several times trying to get it to work with no success.
They sent three technicians to my home to resolve the matter, again with no success. I was told by the last representative that came to my home that I could cancel the service if I was not happy because I was still within my cancellation time frame. I called DishNetwork to cancel the service and was told that I could not cancel without a early cancellation fee. Since June of 2006, I have cancelled this service 4 different times, sent back their equipment and as of December 2006 I am still being charged a monthly fee for something I NEVER received. In addition to DishNetwork still charging my Centurytel account a monthly charge, they are now charging me an early cancellation fee of $186.00. I was told by CenturyTel that they would credit my account for every month I was charged starting from the first month. I have still not received this credit. The point is, I am being charged monthly for a service I never received. DishNetwork has never resolved this matter regardless of the numerous attempts I have made to resolve it. I have taken every effort I know to satisfy the situation with no success. I am taking this situation to legal and am looking for others that have been "screwed" over by the huge corporations like DishNetwork and CenturyTel. It is time to take a stand and stop these companies from taking advantage of the little guys. If you have had similar experiences with either of these two companies and would like to take a stand against them, then write me at RogerEMorgan@yahoo.com
Sincerely,
Roger E Morgan
I just cancelled my Vonage service after a year. Never had problems with the service and the customer service was okay whenever I had to call them.
I can't say I am happy with their pricing practices. Firstly, there are many alternatives if you want a lower price. I transferred my number out to Sunrocket. The transfer took 3 weeks and was completed on the day after the estimated completion date that was given to me in the beginning. NOTE:- Vonage doesn't automatically cancel your account when you transfer the number out. You have to call them specifically and cancel the account. They charge $39 when you cancel the account within a year which I think is ridiculous. This is the only company that charges you when you cancel the account. When you call to cancel the account, they try to offer to match the competitor's price. "Hey, I am already transferred it out, dude. Fix your pricing if you think customers are leaving because of high price".
I joined napster about a year ago, upon trying to sign-on to download music, it wouldn't let me into my account. About a week later I gave up after e-mailing them for help, the e-mails I recieved were generic at best, basically it said I had something set improperly in my P.C.
So I did what anyone else would do and cancel the free trial, well, I received an e-mail saying I had to do it in person over the phone, I e-mailed back stating it was all set-up via internet and I should be able to cancel via internet, so just cancel the subscription. Fast forward about one year later, I was checking my online bank statement and noticed a charge from napster, they were still charging my account and I didn't even notice! So I wrote them a nasty e-mail saying to cancel my account or I will seek legal help in the matter. Surprise, surprise, I get an e-mail saying they were sorry to see me go but they will cancel it, but then I check my online bank statement and they charged me again for their service, well I think I'm going to have the bank investigate it after all and contact the consumer protection. You see, I never used their service because I could never get it to work or a person from their company to help me, so I'm not paying for services not rendered or used, especially since I asked to cancel and they ignored my request and charged me anyway, napster is a scam in my opinion, stay clear of their company at all costs.
I found an excellent website that steers people to the best prices in magazine subscriptions. This website performs an absolutely splendid service.
One of the magazine subscription sites shown on this master website is www.magsforless.com.
On September 2, 2006, I ordered and paid for two magazines through magsforless.com. In December, when I had not received any issues of either magazine, I first contacted the subscription offices of the two magazines. They did not know what I was talking about. After that, I began sending e-mails to a Meagan, the customer service(?) representative of magsforless.com. Since my first e-mail, I have sent a minimum of thirty e-mail inquiries about my subscriptions. Additionally, since they do not answer their phones, I have left numerous messages with their answering service. Out of all the communication I have attempted with this company, I have received one response, and that response referred to a magazine I had ordered through their company, but it did not deal with the two magazines to which I had been referring. This disservice to the public is unconscionable. I care much less about the money the subscriptions cost than the utter disregard this company has shown to me and the general public. how dare they not respond immediately to my concerns? After all, their website prominently crows that they will respond to any customer service issue in a few hours. I absolutely demand an explanation of where my funds went or a full refund of these funds. I shall not be doing any business with this company any more, and would recommend that others follow my lead. What an utter disgrace!
As the other persons, three or four weeks ago I read e-mails in my mail box and opened the e-mail from Online Supplier. They prompted me to use their kit enabling me to make money part-time or full-time. With that tool they promised me access to thousands of brand name products, and to help me making a success, providing me with access to thousands of brand name products and a web based tutorial detailing how to set up my eventual online business and my eventual own web store. They wanted from me only US$1.95 by way of so called administrative fee. In fact OnlineSuppplier sent me the e-mail with the material they named OnlineSupplier program. And I did not expect more. Yesterday (Dec. 27, 2006) I looked in wonder that my bank account was charged US$49.95 on Dec.23, 2006.although I did nor arder anything from those robbers. I will file a dispute with my bank, I decided to report the BadBusinessBureau As the OnlineSupplier acts in co-operation with eBay and with Freelotto.com (their offers appear in connection with those above mentioned subjects) it is necessary to warn people visiting WEB pages of those subjects and to stick out for indemnities for sufferers for losses.
Signed up for DirecTV at the San Diego County Fair under a 1 year promo contract, canceled service after 14 months. Now they are stating I had a 2 year contract and owe them early cancellation fees, even though I have in my possession a contract stating I was under a one year contract. They still will not acknowledge they are wrong and have sent my account into collection.
Never use DirecTV it will be a big mistake, stick with cable.
I have just been amazed by the total incompetence of Sears.com and I must assume this is representative of the current state of the company in general.
On 12/10/2006 I placed an order for a tool from your web-site.
On 12/14/2006 I received an e-mail from sears.com confirming my order.
This e-mail also contained a UPS tracking number and stated that my order would be delivered in 4-6 days.
On 12/20/2006 I became concerned because UPS kept telling me that although they had received an order for shiping they had never received a package to ship. Due to this concern I contacted your customer service by telephone. I was told that they did not know what was happening with my order but promised I would hear from someone within 24 hours.
On 12/21/2006 (24 hours later) having heard from no one, I called customer service again. Things have changed. Now I am told I have returned the item but it may take a billing cycle for the credit to appear on my credit card bill. Mind you this is the same tool that UPS says it has never received. After this person from customer service reads the notes from the previous day concerning this purchase they again contact UPS and promise to look into it. This time I am told 1-8 days and someone will contact me to let me know when I can expect my order.
On 12/27/2006 (today)I was told that my credit card had been credited on 12/18/2006 and my order cancelled. If you've paid attention you noticed that is TWO DAYS BEFORE I first contacted customer service to find out what is happening with my order. As of the writing of this review no one at Sears can explain why you cancelled my purchase, why two days later no one with Sears would inform me of that fact, or when they might be able to explain any of this.
I NEEDED THIS TOOL! So my advice to anyone, thinking of ordering from Sears, would be to try a reputable merchant and get rid of any holdings that have a fiscal interest in Sears.
This apparently is NOT the same company I used to respect.If anyone from Sears cares, I would be more than glad to discuss these facts.
Since I did need the tool I ordered from a different merchant today. I saved $45...and I bet they deliver.
I am speechless at the incompetence. They sell a product they can not support. I went looking for VOIP and thought I would try Voice Wing from Verizon since I have their land line service.
After a total of 10 hours on the phone with customer service they could not figure out how to set it up. One rep. said to order a new data line for our DSL another said that the VOIP uses the same data line. No one knew how to set this up and they insisted it was NOT a 3rd party product. How in the hell can they not setup their own product.
Not to mention the CS people who could not stop talking long enough to hear the problem and NO ONE tried to help until I called to cancel the service.
Needless to say I do not have VOIP, and don't get me started on Vonage. They were worse.
I have yet to discover any one that did not make mistakes. But according to this company they never do. I recently did an electronic payment.
Unfortunately there seemed to be an error or type "O" in the routing and my payment came back as not found. ( it was not NFS just not found) I immediately got into my account to see what the problem was. What I found was the portion for payment had been froze so that I could not get into it to see if I had been the one to make a mistake. I then called the company, and was informed that I not only could not get into my account. But would not be able to make payments online for 6 months and they would not take my payment over the phone from my checking account. Now mind all this time there was never a dispute that the check was good. I mailed it and they had no problem posting it and cashing it. So let me ask you how does anyone out there like doing business with a company that pushes you to do business electronically and then insisted that if there is an error made it was you that made it, then locks everything up so that you may not check to see who may have made the error. On top of that tells you that they DO NOT! make mistake. Please keep in mind all this time it was not because of non-suficiant funds just a type O
This company took my credit card # and signed me up for magazines. i never wanted. now i cant get them to stop taking out money , even after canceling. They also refuse to give me my money back my credit card # was stolen by this co. they did not have my permission to use it.
True is a so-called 'lonely hearts' site that was tried briefly several months ago.. Before the 7-day 'trial period' cancelled out so as not to be charged the $49.99 and $ .99 for each of the following months. However True has been charging my AMEX card that amount each month since 08/24/06. After talking with them they claim I never "cancelled". Have contacted the card people and they are 'investigating while giving 'temporary credit. While this may be resolved the True company is addament that all charges are valid which they not.
So I go on record to warn about this company that does not seem to do business in an upright way.
In general, direct buy items such as electronics and appliances are available locally at or near the same prices, only ordering through direct buy you have to wait for weeks to receive your item and pay for shipping and handling, then pick it up at the direct buy warehouse. On blinds and window treatments, they require a fee paid person to measure your windows, plus a trip fee, then they strongly suggest you have their installer go out, for another fee, and install the treatment.
If you need an item (appliance, electronics, or equipment) quickly, forget it! You have to order, wait for it to be shipped to the direct buy warehouse, then arrange for it to be picked up and delivered to you. The savings doesn't outweigh the inconvenience! If you have an refrigerator or washer breaks down completely) you will have to buy locally and forget your ability to buy at a discount through direct buy.
I have made several efforts to use the direct buy system, that for the first three years of buying privileges will cost me $4995.00, and my attempts have all resulted in making my purchases locally, at substantial savings.
I am very disappointed in my decision to sign a contract with direct buy and would advise anyone entering any binding agreement to not do it quickly. Direct buy tells you that when you have completed the presentation and are offered the membership, you must sign up right then or forfet the opportunity for seven years. I am learning never to enter any contract if it requires immediate commitment.
Momentum Direct is a fraudulent company who steal people's money while claiming to have a diet product that will allow you to lose a substantial amount of weight in 2 days. They take money from your checking account without your knowledge or consent and you never receive anything from them. You cannot contact them by phone because you cannot get through and they do not reply to your e-mails they simply ignore them.
Because of Momentum Direct I have incurred $192 in insufficient funds fees because they randomly pulled money out of my checking account and other things bounced causing me to incur the fees.
Momentum Direct also took (stole) money from my checking account without my knowledge or consent and I NEVER even received their product.
Momentum Direct is a bogus company. They are thieves and frauds. They should be put out of business before more innocent people trying to lose weight get RIPPED OFF!
June 2006, I fell for the scam that Copeland Marketing would sell my time share in as little as six months. At first, I pushed and said I did not want to give them $700 up front. The caller then put their manager on and he proceed to con me in to signing. He said that as a special incentive and as his personal guarantee he would offer, if it is not sold in 180 days he would give me a $2000 vacation package.
Well, guess what... time is up and I don't have the vacation package nor is my timeshare sold. I have placed several calls, left messages, and even emailed without any response back.
I actually got a hold of someone today and they answered the phone Elite Vacations. I asked when did the name change. She responded who are you trying to reach. I said Copeland, she said this is Copeland and asked me if I was an existing client.
I said yes and immediately she said she would have her manager call me back when she gets in at 10:00am.
Apparently, no body works before 10:00 at Copeland. Good Marketing power. Gotta love it.
This co billed my credit card after i cancel my membership. This scam and cheating! Beware!
I purchased 2 airline tickets from Travelocity through their online service on September 25th. These were round trip tickets departing from Ciudad Juarez, Mexico (El Paso, Texas border) to Mexico City on December 23 and returning on December 27th.
Both tickets were charged to my Chase Visa credit card and paid in
advance.
Travelocity provided me with multiple online confirmation emails as well as a Travelocity trip ID. The most recent confirmation email was sent by Travelocity and received on December 22.
On December 23, upon arriving at Juarez International Airport, I was informed by the Check-in agent that without a paper ticket I would not be able to board the plane. According to the agent, the ticket did not show up as paid on his system and neither my confirmation number nor the online reservation printout would be sufficient. The agent informed me that the ticket showed as "not paid" on his system and that I needed to go to the Azteca Airlines ticketing office in the airport "to try to solve the problem".
Upon arriving at the ticketing office, the ticketing agent once again reiterated what the check in agent had informed me; that I would not be able to travel unless I paid for the tickets again. The agent called Azteca Airline's customer service line to reconfirm the information she had on her system and subsequently informed me that what she had on her system was
accurate. She then informed me that I could use one of their phones to call Travelocity which I immediately agreed to. The agent called another airline employee to lead me to another office to use the telephone.
I tried Travelocity's customer service number multiple times to no avail. No Travelocity agent ever answered. The airline employee informed me, in the meantime, that if I "did not pay for the ticket at that moment I would not be able to board the plane and also that all remaining flights were booked", which meant I would not be able to take my trip.
He then left my wife and I where we were. We had to find our way back to the ticketing office.
Once back at the ticketing office, the agent asked if we were going to pay for the ticket or miss the flight leaving me certainly no other choice but to hand my credit card again. The total charge was 7,574.30 pesos, which is roughly 700 dollars. I was given a receipt and then informed that I needed to rush otherwise I was going to miss the flight.
My wife and I were forced to run up the escalators and then ask the security check point officers if we could cut to the front of the line, which was very long. We just made it into the plane.
Once I arrived in Mexico City, I contacted Travelocity to inform of the situation as well as seek for reimbursement for my ticket. The first agent I spoke deeply regretted the situation and informed that I would receive reimbursement. However, he informed me he needed to speak to his supervisor first. I was left on hold for 35 minutes and then the call "somehow" got disconnected. The entire call lasted 1:11 minutes. I called back immediately and was on hold for 12 minutes before an agent answered. After explaining again what had occurred, to my surprise, I was informed by the agent that "2 paper tickets" had been delivered to my home through FedEx and that those tickets should have been used to check in. Additionally, I was informed that a "C. Savino" had signed for the package. No "C. Savino" lives in my residence. I asked to speak to a Supervisor and requested that it be quick as I was calling long distance. I was left on hold for 27 minutes before an extremely rude and difficult to understand supervisor came on the line simply to inform that no refund would be issue as I should have had the tickets in my possession for check in purposes. I tried to explain the situation again but again, I was abruptly interrupted and informed that no refund would be issued. The call was ended. The second call lasted 52 minutes. Both calls totaled 2:03 minutes and cost $61.50.
I have purchased tickets as well as a vacation with Travelocity multiple times over the course of the last year and a half. I am absolutely disappointed and traumatized by the horrifying travel and customer service experience.
The credit card used to make the repeated purchase was the card I had brought to pay for the travel expenses thus greatly limiting my ability to use it for trip expenses. In addition, the poor customer service treatment received by Azteca Airlines employees on such difficult and psychologically straining situation was absolutely unacceptable.
I vouch not to ever use Travelocity or Azteca Airlines again and hope both companies re-evaluate the communication between themselves as well as the handling of such situations. Travelocity's Customer Service Department is unprepared to handle urgent customer service situations. I hope no other passenger goes through such ordeal.
I have filed a complaint with the Better Business Bureau as well as the U.S. Department of Transportation. In addition, I will be contacting the Attorney General.
My consumer rights must be respected.
Alaska used to be one of my favorite airlines, but Alaska/Horizon are my definition of the bottom of the barrel. A group of us flew from San Jose and Seattle to meet in Boise in December 22, 2006.
Both flights were late; the San Jose one was over 11 hours late. The Alaska/Horizon personnel are so used to this that they don't even talk about 'scheduled' times, they say "target" times as if being on schedule is an unexpected event. It is.
Making matters worse, the Alaska staff makes it clear that there really is little they can do for you, so they don't even pretend to try. They're always late, so why care? That's the attitude that come across.
On the next leg of the trip to Seattle, we were told after we checked our bags that the plane would be late by four hours, but maybe not really because the replacement plane was in maintenance, and it might not really be available or it might arrive early. I had to wait in line for an hour to obtain that "information." I tried calling the 800 number and was told that for them to help me, there would be extra charges.
I had wanted to switch service over to Verizon VoiceWing. I was told by voicewing that they would take card of everything and I need not call Vonage to cancel.
After my number was transfered over to Voicewing, I watched my checking account. In November I was charged for Vonage. I called and they told me that my wife had to call because the account was under her name. I let it go for a while and then called back in December and got the same response. I finally told my wife to call and they refused to refund the month of November and part of October. They told her that the account was still available for our use. I then proceeded to call back and raise Hell. I told the stupid Indian (or what ever they were) customer service rep that the line was not available because the number was switched. The wind up was that Vonage refused to refund the month and a half because we called too late. I threatened to write an editorial in the paper about them, which I will do. I then explained that if nothing is done to my satisfaction, I will proceed with legal action and they told me to go right ahead. Whatever you do, do not get Vonage service. I am also going after my new company and speak to them about their policy of not contacting Vonage to cancel.
On 12/18/06 I delivered a package to Postal Connections here in Stayton, Oregon. It was a ($300)insured Christmas present to my daughter.
They chose to sent it by DHL ground shipping. To this date 12/28/06 my package has not been delivered. The delivery address was San Jose,CA.
My first delivery status search was placed into their Delivery Site. On 12/22/06 it is stated that my package had arrived in Fresno,CA.
Prior to reaching that destination it was sent to Chehalis, WA. How could this package possibly arrive on the DHL delivery date of 12/21/06 using this route? After many inquiries and replies (too many to place in this review)I still can not obtain information for delivery date. Contacting Customer Service simply allows more ambiguous replies. I have tried to obtain a telephone or email address to company headquarters. There is only their headquarters address which is American Headquarters
DHL Express
1200 South Pine Island Road
Suite 600
Plantation,FL 33324
USA
All of my inquiries and replies have been to/from
customerservice@dhl.com
It now appears that I have joined the ranks of those that have been cheated by this company. How can they be allowed to remain in business?
I purchased a laptop and used a gift certificate toward the purchase and was not given credit for it. I completed the fields as directed in the online order form to redeem the certificate.
The amount was not credited on the online order so I called and talked to a cs representative who took my gift certificate information and said I would be credited. When I received the invoice, it did not show the credit so I called back. I was told that I should receive the credit and if there was a problem the representative would call me back. He did not call back so I called back the next day to confirm that it was taken care of and was assured by a third cs representative that I would receive the credit. When I received my credit card statement they had charged my credit card the full amount with no credit for the gift certificate. I have yet to get this resolved.
Ashley Charges the customer immediately and delivers the product after a month. They don't even inform us that they are going to be delayed. They say it will be delivered in 2 to 3 weeks while you buy the furniture. But when you call them, they say it is only tentative.
They delivered part of the order and some part of it later. They don't give any flexibility in delivering the furniture.
They STINK...
I wouldn't recommend that shop to anybody.
It seems that after posting two complaints online with their service. That neither complaint as I reviewed on their website has not been looked into yet. I lost money to ebay offline buy now auctions that went bad. If they can't do any better than the BBB, who can?
Ace Van Lines
6038 Tampa Avenue, Unit 339
Tarzana, CA 91356
Phone: [protected]
DOT #1409906
MC#534237
The following is a copy of the California BBB complaint I filed on the company (BBB Complaint #[protected]):
Complaint Description
Ace Van lines sent me an email quote for a move from Washington State to California. I spoke to, Sandy, and stated that the numbers looked good. She asked me for a $500.00 deposit, which I paid. She did not tell me that the deposit would not be refunded to me if I canceled the move. The move was scheduled for Oct 18, 2017. I called Ace Van Lines at 8AM on Oct 16th, 2017 and canceled the move. When I spoke to Sandy later that day, Sandy stated that the deposit was non-refundable. She stated that the non-refundable clause was written in the email quote. I read the email quote, and far down near the bottom, it states that deposits are non-refundable. I acknowledge that it is written on the email quote. Sandy then stated that they sent one of their trucks up to Washington just to handle my move, and that the company was losing money on the deal. She stated that she has gas receipts to prove it. I told Sandy that I felt the email quote was not legally binding, and that she should! d have verbally told me that the deposit was non-refundable when I gave her the deposit information over the phone. Sandy stated that the email quote is legally binding and that I would not be getting my deposit back. Sandy offered to apply some of the deposit toward a move for a friend or family member. I refused, and asked her for the deposit to be returned. She refused.
Customer’s Desired Settlement
I firmly believe that Ace Van Lines is using illegal business practices by requiring a $500.00 deposit and then not refunding it to the customer when the move is canceled. I believe that an email quote is not legally binding on the customer's part and that having the non-refundable deposit language at the bottom of the quote is deceitful. I want Ace Van Lines to refund my entire $500.00 deposit immediately. Thank you.
Company’s Response
Company states your deposit of $500 will be sent to you within 7 days.
Customer’s Rebuttal
Ace Vanlines, was going to return my 500.00 dollar deposit within 7 days. That notice was on November 9th. It is now November 26th, and I have not received the refund.
Company’s Final Response
We would like to apologize for not receiving the check. Please call our account dept. at [protected]. may we sent it to the incorrect address. thank you.
CONCLUSION:
I called Ace Van Lines accounts department on 12/27/06 and spoke with Sandy. She was very rude and unprofessional and stated that I was not going to get my deposit back. When I told her that it appeared that the company was lying to the BBB about returning my deposit, she stated that my complaint already brought down their BBB score, and I was not going to see my money.
I'm doing this so others do not get victimized by this dishonest moving company. Thank you. Mark Evenson
I was able to get an Ashley Furniture store employee to admit to me that their company routinely manufactures furniture for "Big-Lots" stores and that this "grade" of furniture is their very "lowest" quality furniture. This was accomplished by asking a sales associate why a certain reclining couch (very comfortable too) was only $499. To this she replied "that's the line we mfg for Big-Lots! Actually what they do is just put differing names on the SAME furniture type.Ex: Their leather gets the name "Millenium" as their top-of-the-line product and the "middle of the road" gets the "Ashley" name. The low end doesn't even get a name yet it's all the same mfg! After all these questions, it was cleas she just wanted me out to the store!
