I just want Capitol One to be aware that the advertisement used for capitol one, on yahoo is the most annoying blinking advert I have ever seen. I would be pleased to see it gone and would only then consider doing business with capitol one. It is a terrible advert.
Capitol One could ultimately lose business over having such an annoying advert.
I have an internet account with Charter Communications using their cable access. I pay a premium of over $60/mo for high speed (10 GB/sec).I depend on my internet access to work from home. Over the last couple months, there have been several times I lose internet access. When I call Charter to see what the problem is, I first get this automated system that has you do multiple computer tasks that never work. This lasts up to half an hour. Then I always get put on hold and have to listen to recordings of their special offers and bundled packages for 20 minutes waiting to speak to a live person. Once I have someone live, they always claim they have an unusually high volume of callers (excuse for being way understaffed). Then the tech looks for reports of outages (there never are reports of any)while you wait several more minutes. Then the get back on the phone and have me do labor intensive work including disconnecting my router and connecting my computer directly to the cable modem. After half an hour of these experiments, they either set up a service call aften several days in the future, or they tell me to contact my PC manufacturer telling me the problem is my PC. Soon afterwards, I see all my neighbors outside complaining they have no tv cable service from Charter. When I call them back, they still refuse to believe it isn't my problem because they have no report of outages in my area. They then again try to sell me more services. I always respond if the one I have doesn't work, why would I want to get more? The frustrating thing is that in my experience, the problem always seems to be them and they do not have adequate ways of diagnosing that and never accept responsibility to take care of it in a timely manner. I find their customer service to be terrible.
I have had "Clearwire" for over a year for my business. Phone and internet bundle.
My phone has not worked properly for a year- My credit card processing machine is connected to the internet which works fine. I have tried to get Clearwire to fix my phone service for months. Their excuse is that the signal is low in my area. If clearwire was aware that there was no signal in my area why did they sell me the service? Whenever I call Clearwire the phone support team will not take my call until I have three blinking lights on my modem-as if I can control the signal. I have been hesitant to cancel service because my credit processing unit is connected to the internet and I do not want to lose business. Before the phone service was bad now I cannot hear anyone who calls my business.
I have never missed or been late on a payment. Why is it fair for clearwire to do this? Aren't these services regulated? I want to spend time on my work and not on being stressed by clearwire- Now, instead of saving money - I am spending time and money trying to get new service.
United Airlines customer service is outsourced to India. So callers get to talk to a nice but condescending person who is not sufficiently empowered to resolve serious issues. If you call corporate to speak to one of their customer service folks, you are promised a return call within two days that never arrives. Forget sending e-mail because you eventually receive a response from India as well. Attempts to go through Investor Releations to obtain information to surface this less than acceptable service that is negatively impacting stock prices as a share holder item at the next meeting also results in not receiving a response. So I guess the next step is the federal regulatory agency for publicly owned companies. My issue is because their rate desk person was so cottin pickin slow, the future travel agent could not complete my initerary change because I had to catch a flight. As it was, they took over 30 minutes on the phone to come up with a ticket change rate - then tried to double charge me on the fuel surcharge. So I received a United voucher for fifty bucks but had to pay $200 on the other end to finish booking my return flight. I want United to apply the voucher value to that ticket since United does not fly out of Little Rock and the voucher is worthless to me. I really, really hate being stonewalled by large companies which is why I appreciate this site.
So, I figured after arguing with a CSR Supervisor for over an hour this afternoon, I'd write something to add to this long rant on Bell Canada.
I am on a prepaid service for over a year non subscribing to a 2500 text message per month plan. This was great for months and months until the 22nd of October. This is when I realized I was being charged for every text message I've recieved between the 22nd and today. Considering I hadn't recieved any message or letter or anything about these new charges, I wanted to be credited back for this. Although I know I had been charged for more than the 100 text messages left in my Inbox, that is the only money I asked for because it's the exact number I knew, so I figured $15.00 would be quite fair in return for the charged messages with no notification.
I then went to an Aliant store and had been told that I would have to call Customer Service for any help, which I understood but it unfortunately had been closed. So I waited until today. I called and got a hold of some young girl who told me there is nothing she could do and that it is a self managed account, so I "should of known" about the new texting charges. Should of known? I was unaware that I would have to visit Bell each day to make sure they did not decide to add a new charge. I then figured I should just talk to a supervisor and the young lady agreed.
After waiting about a half hour on hold, I finally got through to a supervisor. This lady procedeed to tell me that I should of known about the charges. I explained that I hadn't recieved any notice about ANY new charges and didn't realize I should call Bell each day to find out about any changed. She talked more about many things that made no sense, and the decided to tell me that I had a "No Mail" indicator checked. Which in my point of view, meant "No, I don't want to hear about any new services you are offering and I'd like to keep the Long Distance plan I already have." But in her eyes this meant that Bell does not have to notify you of any new charges directly related to your account. After arguing with her more and more, she decided she could credit my account $5.00 as a "PR Gesture" Obviously, I figured that was ridiculous and we argued more and more with her talking over every word I said. She told me I was irrational for asking for $15.00, which I thought was minimal considering I was charged for more than that unknowingly. After her yelling at me some more, she decided that she could move the credit up to $10.00, and obviously I was still upset with this. I told her, if I can't be credited for the amount I had been charged for atleast, I'd have to go with Rogers or Telus. I was OUTSTANDED by her answer for this one. Her exact words, "I guess that is what you'll have to do." WHAT?! I couldn't believe that the Bell Canada Customer Service Supervisor just told me to leave the company and go with a competitor, all because she wouldn't credit me the minimal amount I was asking for. So we fought some more and she proceeded with a bottom line of "It's either $10.00 or nothing." And was about to hang up on me. Obviously I atleast want something before this woman hangs up on me, so I stated that I want the $10.00 and for it to go down on record that this is not satisfying me as a client, and I am moving companies, and this small credit isn't a "shut me up" She then decided to hang up on me.
After all this, I only ended up with a $10.00 credit still, but I've emailed Bell, and I'm hoping for them to help me out a bit. I'm amazed at what has happened to Aliant because of Bell. It had always been known as one of the best phone comapnies in Nova Scotia, and is now the most hated.
MY phone broke and since I seldom use it and service was spotty I wanted to cancel service and Get a refund of $102.05 that I had on account. When I contacted Virgin Mobile I was told that They don't give refunds and that I should consider it a service charge. I strongly recommend that if you are looking for a cell service that you look elsewhere.
Not only is Citifinancial aka Associates) a predatory lender, it is impossible to get any problem resolved. The customer service department is trained to be evasive and will never give you a manager to resolve a problem. When I refinanced my existing mortgage with Citifinancial to another lender my payoff figure was higher than my original amount of loan. After paying $890.67 since August of 1999, my payoff figure was higher than the original amount and no part of the principal was payed off. They would not provide me with an amortization schedule as requested. They claim my mortgage is a daily accrued interest account. This means that if the mortgage is 1 day late they charge $28.28 per day until the payment is received. After reviewing my Promisory Note, it clearly states that I have 15 days grace period after which a late fee of 5% will be assessed. No where in this note does it state that this is an accrued interest loan. I have requested an audit of my account and after 2 months have received nothing. The customer service reps are rude, evasive, and never note your account files that you have a problem or request. There are numerous class action suits against Citifinancial and a major suit filed by the Federal Trade Commission. There must be millions of consumers who not only are paying high interest rates to this Terrorist Company but are paying all kinds of illegal fees and additional interest to these Greedy Pigs. Something must be done to stop financial terrorism in this country. Enron is a perfect example of this and Citifinancial is guilty of the same kind of greed.
Kmart had men's bluejeans on sale; buy one & get the second pair at 1/2 price. Purchased my trucker partner four pairs and after trying them, decided to return two pair... you guessed it! They refunded me for two pair all right... at 1/2 price each. To say the least, they have not even bothered with answering my written complaint.
A UPS driver double parked trapping me and my daughter in our car. He couldn't miss the fact that we were the only parked car along that street with the engine running and people in it. I honked my horn and he merely ignored us. He slowly unpacked the truck and made his delivery. He never apologized or acknowledged our presence. In effect, we were held captive my UPS! We will never use them again.
In February 2017, I ordered $45.90 plus shipping $9.95 totaling $53.83 of plants from gardners choice thru a catalog. I planted the plants as directed even though they looked dry to me. Within one week they were DEAD. I wrote to the company in March 2017 and asked them to honor their satisfaction guarantee and send me another order of healthier plants. They also advertise that they would sned the plants when they are safe to plant. Not tru as we had two more frosts after I planted the plants.
I did not hear from gardners Choice so I wrote to them again in June 2017. No response again. At this time my Father got terminally il and just passed away in Sept. 2017. gardners Choice was put on the back burner. How does this company get away with all of the complaints posted? Doesn't anybody care anymore and why does the BBB and the licensing dept.do nothing about it?
I would like my full refund refunded to me with the S&H fee included. I would also like to get some extra monies from this company for all of my labor and the water used. Another $50.00 would be sufficient.
Ordered telephone and high speed internet service on 4/15/2017. Did not receive modem, so I called Embarq on 5/19/08 and cancelled service. On 6/7/08, I received an invoice for $132.00, so I called again. This time I spoke with Matt on 6/26/08. Matt apologized and promised that the account will be credited. Received a another invoice again and called again on 8/13/08 and spoke with Michelle and Sarah. Michelle stated that the account will be credited. Embarq is in possession of the modem(s). Received a collection letter and called today, 10/28/08 and spoke with Chad, Sheree and Tiffany. I asked Tiffany what happened to Embarq's dedication to customer service? She replied "You are no longer a customer, so there is no customer service". I do not owe the $344.00 for charges incurred on this account. I cancelled service because I did not receive the equipment. I would appreciate the account to be properly credited. Embarq did not provide equipment for service. I did not have telephone or high speed internet service. PLEASE HELP ME IN RESOLVING THIS MATTER. THIS IS GOING ON 6 MONTHS!
I purchased a big screen tv from this store and was sold a warranty to go with it..The tv needs repair and is still under the warranty they sold me when I purchased the tv..It has been over a week now of calling phone numbers only to be told to call another..Store customer service is no help at all..He refers me to corporate and corporate refers me to the store..They will not give me a time frame as to when the tv will be repaired or replaced..Evidently this phone tag is how they get out of actually having to warranty the product they sold me..I have called all the numbers they have given me to resolve this issue..The last call I made was to the store and was told they could not give me any date as to when this issue would be resolved..I live in a rural area and they can find no one to come here to repair and will not replace it with out more time..How much more time no one will say..My advice to others is do not waste your money on Circuit City Advantage Protection Plans..What a rip-off! Better yet DO NOT SHOP AT Circuit City..I've also heard they may be going bankrupt..Imagine that!
Tried to cancel my hotel but the operator who spoke poor English claimed he could not find my reservation. I gave him my phone number which he said he should be able to find it with but could not. I needed to cancel by noon and I called at 10am. I explained to him I was traveling and he said not to worry just do it when I get to a computer I was unable to get to a computer until the next morning and now they refuse to credit me the full amount.
Today Mr. Phillabaum refused to research the issue claiming they had no record of my call which of course they would not because they could not find it on the phone. Also I had no idea I was dealing with priceline as I had made my reservation with Virginia-Hotels and the reservation makes no mention of them.
Charged $208 for a stay I canceled.
Please, please never ever think about actually purchasing any furniture from Ashley Furniture Stores, specifically the stores in Birmingham and Huntsville, Alabama.
My first hint should have been that my sales person warned me of the delivery, installation, and "customer service" process, should there be any issues with the 'final' delivery of my purchase. Alas, I forged ahead; convinced I would not be "one of those customers."
That was on August 1st. It is now October 27th (and counting) and I am still not finished with my saga. Rather than bore you with all of the specific details of my plight I will simply say this: Ashley Furniture lies and has maliciously deceitful business practices. They clearly do not have principles under which they operate and the term Code of Ethics is clearly a foreign concept to them. I have been intentionally and maliciously lied to no fewer than five (5) times (and counting) from the store level, corporate level, and regional level and management employees. These same employees have also attempted to convince my spouse that I was actually the one lying about credits and "compensation" I was promised as a result of my horrible delivery experience at Ashley Furniture. With every passing interaction with Ashley Furniture I continue to be utterly and completely amazed and dumbfounded and the lack of integrity, ethics, and values any single employee at Ashley Furniture has. I am completely amazed they are still in business and still find customers to torture. What is more, I sent a letter (FedEx) to the CEO of the company and have yet to get a response from him. It is clear, in my mind that the sub-standard business practices, ethics, morals, and values start at the top - with not even their CEO caring and/or responding to a customer who took the time to send him a letter, regarding their horrific buying experience. Absolutely unbelievable in the year 2008.
My 'simple' purchase has turned into a maliciously unethical consumer experience and is still not close to being resolved. If you are considering buying furniture go anywhere other than Ashley Furniture - anywhere. If you have the talent, I recommend whittling your own furniture - I can PROMISE you, it will look better, you will have it in less than 3 months (and counting) and you will save yourself hours upon hours of debating and defending your position as "the customer".
I purchased a refrigerator on a 12 month same-as-cash agreement which was underwritten by CitiFinancial Retail Services. The monthly statements I received from them were for a $15.00 payment which, of course, if I had paid only that amount I would never had paid off the amount owed in 12 months. I tried to pay one-twelfth of the total owed each month, but I missed a due date a few times. Then I would double or triple up on the payment. At the end of the twelve months I had paid Citifinancial $87 dollars over the original amount and they said I still owed another $119 because the late fees of $29.00 on each of the late $15.00 bills were going to trigger the full interest charges at 22.99%. This is outrageous. I have offered to settle the dispute for another $91.96 (the full amount of interest that could have been charged on the original amount). They refused that offer and want the whole amount now due of over $210. These people are unconscionable.
I’ve had problems receiving packages shipped via UPS in the past. I come home to find a yellow tag on my apartment door because I wasn’t waiting there to sign for the package whenever a driver showed up. I’ve left notes for the drivers, tried talking to the drivers and I’ve called the 800 number on the tag and spoken to customer service representatives many times. I have tried to explain that I can’t be at home to sign for packages and that I want them left at my door. I live in a safe secure building with interior doors. Leaving packages shouldn’t be a problem and it isn’t for other carriers. With only one exception the drivers and Customer Service reps have shown no consideration, concern or understanding whatsoever and have acted like complete jerks as well. I’ve simply been told that the driver can’t leave packages without a signature. Occasionally they have tried to lie to me, saying that the person sending the package had specified that a signature was required. It’s actually a UPS policy that they spout like mindless automatons and have been completely inflexible about when I have tried to reason with them. UPS representatives have told me that if I can’t be there to sign for the package I should make other arrangements. In effect, refusing to acknowledge their unwillingness to deliver the package or the inconvenience to me - implying that the problem was somehow my fault not theirs.
On Friday December 22nd a UPS driver brought the Christmas package that I was expecting from my family to my door but didn’t leave it. Instead, he left a yellow tag marked signature required for delivery and that UPS would attempt to redeliver the package on Tuesday the 26th - the day after Christmas.
I called the 800 number on the tag and spoke to a customer service representative, pointing out the irony and stupidity of the situation. The person I spoke to suggested that I should have had the package delivered to where I work. When I told her I was not allowed to receive personal packages where I work she had no response and once again spouted UPS policy. She then told me that I could drive to the UPS centre at 8350 Murray Drive in Middleton on Saturday the 23rd and pick up the package myself - it would be waiting there for me.
Saturday morning I tried to find the address but couldn’t. I tried to call the 800 number again but couldn’t get through to a person. I tried looking in the phone book but could only find their 800 number - there were no addresses or other telephone numbers listed. It was only after stopping at a gas station and asking if anyone knew where the UPS centre was, that I was finally able to find it.
I assumed that I would walk in, give someone my yellow tag, pick up my package, celebrate Christmas and go on about my life. I ended up waiting for more than an hour in their cold customer waiting area with as many as a dozen people in the same or similar situation while the UPS employees tried to find my package. The main person I dealt with was sarcastic and smug; he seemed to be holding back laughter as I got more and more irritated and angry. He suggested several scenarios that could have happened and places where my package might be. One of those scenarios was that the package might have been put on a truck and taken back out in spite of the fact that I was told that I would be able to pick it up. In the end when I asked him where my package was, he said “I don’t know” and when I asked what I was supposed to do, he said “I don’t know.”
This wasn’t an issue of the address on the package being bad or wrong, this wasn’t an issue of the package not being shipped in time. The package was actually brought to my door and then taken away because some heartless ### in a brown shirt cared more about following company policy than delivering a package that might be very important to someone. My Christmas gifts sit in a box somewhere at UPS because they wouldn’t deliver them in the first place and now have lost them.
As I was leaving, I told the UPS representative that I didn’t mean to take this out on him but that he should let his superiors, or anyone who cared, know that I would never do business with UPS again or any company that uses UPS. I also told him that I intended to contact the Better Business Bureau, that I intended to send this message to everyone in my address book, that I was going to find any opinions or ratings service on the internet and give UPS the lowest possible rating. I immediately regretted trying to be nice, compassionate or considerate to him at all though, because he just continued to smirk, act as if it was all some kind of joke and not even respond.
At this point there is no satisfactory resolution possible. The package from my family will not be found or delivered until well after Christmas if at all.
I know that Christmas is not supposed to be about gifts but I wish all of these fine employees of UPS could know how it feels to wake up Christmas morning alone without a single gift from their family in expression of their love or wishes for happiness.
If you have received packages from UPS without any problems, consider yourself lucky. I will never ship anything with UPS again, I won’t order anything online or through the mail if the company uses UPS, I ask that anyone who ships anything to me in the future does not use UPS.
I am sending this to everyone in my address book and anyone else I might think of later. I strongly urge all of you to reconsider shipping anything with UPS - there are a lot of other options, even the U.S. Postal Service would be a better choice.
They rarely answer their phone (Customer Service never answers), and if they don't hang up, you're still paying a bundle because it's a 269# and not an 800#. They also do not respond to letters (in 2 month's time) and do not honor their warranties. I ordered tree tomatoes, a Royal Paulownia tree, lavender, and a variety of exotic tomatoes. They all arrived in terrible shape, month's late from when I requested them (have a home - greenhouse), and several died.
Also, I ordered plants and they sent seeds on one occasion. Gardener's Choice wouldn't respond or even discuss replacing the plants, refunding my money, or making good on their promises / warranties. Their real specialty is ignoring customers after taking their money. Where is the govt./law/legal protection for the consumer? They should not be allowed to continue to operate in this fashion without severe penalties!
Not counting my wasted time (hrs, wks, mos) or phone charges (approx. $6)/postage... I did about $69 in orders this Feb. 08 with them (of which $29 should be refunded).
I purchased a $200 gas nitro car for my son's birthday. We received 10/28 and it had a broken part so I called them asap. The vehicle mechanically broke down after less than 2 minutes of running on pavement. CS rep was very rude and refused to help via phone. I tried their online chat~ got the same rep who told me to try online. I had to request RMA online and come to find out the same CS rep that was rude to me processes the RMAs and she refused to provide and said she would do so later the next day. Company refused refund or possibly even replacement. I don't want replacement~ their products are JUNK! I just want my money back!
My mother had life insurance policies with J.C. Penney Insurance Company and had been paying on the policy for many years through her credit card. When I called to get a written explanation of benefits I was told that the policy had been canceled. Then I was told that I did not qualify for any benefits because the cause of death did not meet the policy guidlines. I have contacted the Texas Department of Insurances and they stated that this company has defrauded many people the same way. I would like a written explanation of benefit or denial of benefits from the complaint to provide to the Texas Department of Insurance.
I have had to pay for my mothers funeral arrangements out of my own pocket as most of the insurance companies that my mother had no longer had records of her coverage. I live on a fix income as my husband passed away last year.
Wow, after being with sprint for ten (10) years, I think I reached my end. I was going to upgrade my phone to the new instinct, and upgrade my plan to the 99.00 everything. My current contract expires totally 03/09. Currently I have a 2nd phone on this family share plan, free, not the 9.99.
I called sprint customer retention to inquire as to what would be available for me, and "why I should stay a customer"... The first guy I spoke to was one of the most rudest customer reps (A supv. To boot) , who essentially told me.. " we don't need you, we will offer you nothing, and you will have to pay the diconnect fee on that other line..
I spoke with his supv, better customer service, lodged a complaint, and he told me that any decision would have to be made higher than him.
They called me back today (while the supv was friendly) , and said under no circumstances could/would they waive the 200.00 cancellation fee on the second line. I explained that this is a no cost line, I pay nothing for it, and I am looking to upgrade my phone and plan! He understood, but said they can do nothing..
10 years, and treated like this.. I told him they left me with 4 mos to rethink my relationship with them, and I didn't see the desire to return.. As of now..
Amazing, I was going to upgrade, re-contract for 2 years (4 mos early) , and pay for a better plan... Now they are in danger of losing a customer... And they just don't seem to care..
Funny thing is, even though I have had them for 10 years (Satisfied to a point) I cannot use my phone in my home.. Signals dropped immediately.
The first idiot wanted to give me (Waive the 99.00) a signal antenna to boost my home signal... Butttt, it would cost 5.00 per month to use it.. ***..
I laughed at him, and asked simply why would I do that? He had no answer..
Just wanted to give a heads up on the tteatment of a 10 year loyal customer, whose bills are prepaid, never upgraded hardware, and never lodged any complaints..
2 years ago, when I was gonna quit, they practically begged me to stay, offered mos incentives, etc... Maybe i'll see what happens come march... But I have a bad taste in my mouth!
Yahoo messenger 9 should not be installed. It installs the yahoo tool bar and changes your home page without asking for permission. I have no idea what else they install without asking. I have been a user of yahoo since the mid 90s but is is about to come to an end. This isn't the first time they have tried to hijack my desktop and I'm starting to get tired of it. The annoyances of dealing with them is getting close to exceeding the advantages.
I ordered a one dollar trial size box of ivorywhite. I was sent the trail size box and additional box with it. I just assumed it was my one dollar box and then i found out that ivorywhite had charged $78.41 to my debit card. I called to have my money refunded and the woman on the phone told me that she could send gas rebate coupons instead of replacing my money. They simply stole my money and refuse to give it back.
I was not issued a refund and accused of lying of use of product. The product was a pair of shoes I purchase for an interview. The lace broke when I tried to tie the item. When I tried to return the item within one week of purchase the clerk accused me of using the item and refused to accept the return.
The sole of the item was not perfect at the original point of sale yet the manager in more or less words accused me (the customer) of lying and told me I was being done a favor by issuing only a store credit.
There where no other shoes suitable for my interview unfortunately and I was very displeased at the accusation of not telling the truth when in fact I never used the defective merchandise, the sole was worn down yes but possibly in the store by other customers or a return from someone else.
The shoes at the time fit and where affordable and comfortable and to code for their use which was why I purchased and assured they would be usable unfortunately this was not the case. I would like a full refund still and will call visa to report the incident if not addressed by a dm.
The store was store # 251 Chantilly, VA. The Manager who refused to return is Celia Digil. The incident was frustrating and embarrassing to accuse my integrity.
Receive a call saying I won a free diamond watch with a subscription to 3 magazines. After, I got the bill and said I would be charged $59.80 for the next 15 months. This is almost four times the amount of the magazines cover price.
When tried to call they said I could not cancel.
I first learnt of the company Dvd Donkey from an Ebay related site. I had typed in 'Beverley Hills 90210' and at the end of the search, this company appeared listing the complete Beverley Hills 90210 series. I ordered and paid for the series in December 2007, and my mastercard was debited within a few days. I was then sent a tracking number.
I kept trying to locate my order, but the tracking number couldn't be found. I contacted Dvd Donkey, by email, and then phone. But no one would answer my emails, and the phone was continuously busy. I tried the tracking order again, and this time it showed that the parcel had been successfully delivered to an address in Canada.
I googled 'Dvd Donkey' and a complaints page come up. I tried to ring the company again, but with no luck. I then knew I'd been scammed.
