Valerie

Ive been in food industry and we are practicing good customer service.im not the kind of person that complains but the service is extremely terrible.

everytime we go to this store. i dont think they really practice their restaurant policy and customer service. her name was sam J.

just like what happened tonight, i drove up to the drive-thru, the girl in the intercom, said "whats's your order?". i dont think its the right way of greeting your customer. anyway, i gave her my order. den she asked "that's it?" then i said "yes". then i drove up to the window. then she told me the price and asked her to repeat herself. then she made a comment that im on her time with an attitude.

after we pay, she handed our food. but we need to go back because she forgot to give us our drink. she gave it to us and she didnt say anything. our fries was cold and dry. it is not the first time we expererince this kind of service but we are concern on how they affect other people and we should make a move about it.

I bought a bedroom set for my mother in law who was very sad to move in a new senior home.

I wanted to have the bedroom organized before she could move in.

I told the salesperson that there would be nobody in the room and the delivery company had to ask the staff to open the door. The delivery day was set for thuesday.

The delivery company didn't get the instruction and knocked on the door, waited a little bit and left. They didn't leave a notice nor tried to call me.

On Wednesday, after many phone calls to Sears, they told me they could only deliver the furniture on Thursday, again between noon and 6 p.m.

I decided to hire a moving company to pick up the furniture at Sears warehouse because my mother was moving on that day. Sears has refused to compensate me.

When I opened the boxes, I found out that some screws were missing to assemble the bed. I call the salesperson and she told me that she could only get the repair man in 48 hours or I can get the screws myself at any hardware store.

I went to two hardware stores to find out that this type of screws are specially made for furniture and they didn't carry it.

At 6h30 pm. I went to Sears store and I asked the manager if I could get the screws from the bed on their floor model. I explain that I had a 95 years old lady that didn't have a bed to sleep on that night. She told me that this was out of question and I had to wait until Friday to have the repair man. She also blame me for not being in the room a the delivery day meaning that I would have had to wait from Noon to 6 pm in an empty room.

Sears was only 3 hours to close and she could have had the repair man come to the store the next day to fix their floor model. She was very cold and firm in her decision.

I told her that I could return the furniture and she replied that if it was going to make me happy to go ahead.

Then she went to her desk and handed me the Customer Service Center (which is a call center) and file a complaint.

Well, this customer service toll me the same thing and added that he could have the screws sent to me in a week. He also added that they didn't mind if I would return the set.

Sears Canada didn't show any effort in fixing their mistakes (delivery and bedrooms parts) in a reasonable time for a 95 years old lady.

I had bought a bedroom set for my son in July from BARNABY'S FURNITURE in Moncton and I had a SUPER service. They even installed the bed and put on the mattress they didn't sell me.

IF I EVER BUY FROM SEARS FURNITURE, IT WILL BE BECAUSE I HAVE NO OTHER OPTION.

I UNDESTAND THAT PEOPLE CAN MAKE MISTAKES BUT I HAVE NO RESPECT FOR PEOPLE WHO DON'T CARE, LIKE THE FURNITURE'S MANAGER IN MONCTON.

I went to Home Depot because I thought I would be "safe" and they were a retailer I could trust. How wrong was I. They sent a smooth talking salesman out to the home "to measure". I had no intention of signing a contract but he made a big deal about how good the prices are, that refacing costs half of what it does to get new cabinets and I could get a discount only if I signed that day. If I waited till the next day, no discount. I never fall for this stuff but I thought I was dealing with Home Depot and I could trust them so I signed because remodeling was so confusing and he made it sound so easy. I also thought the price was good because it was about what my neighbor just spent on an identical kitchen. I was wrong though as I later found out my neighbor got the refacing AND granite AND plumbing for the price I paid just for refacing) The salesman also told me that this will all be done in house by Home Depot. That is a lie. Another company named US Remodelers is a subcontractor and does the work, NOT Home Depot. The people at Home Depot won't even help you with it and they tell you to call US Remodelers yourself!

The cabinets look awful. The guy left a huge seam in the middle at eye level. I made him come back and redo it. Then in looking at the cabinets, most of the doors were all hung crooked. They said my cabinets are crooked, not the doors. Well, the old doors were straight...He also did not finish edges or caulk to fill in spaces. Very shoddy work. He was always in a hurry to leave in the afternoons. He also never hauled the old countertops off and left them next to the dumpster which got me a citation. They did come out and redo everything when I complained. But the workmanship is shoddy and the product looks cheap even though they will tell you it is the top of the line. (When the salesman comes he brings a tiny sample and you can't really see how it is going to look) Not only does it look bad but I believe there is deception with their pricing. They cannot tell you how much anything cost or how they arrived at the price of the bid. It is all very suspicious. I since got an estimate from another company and it was 30% less.

Moral of the story, DO NOT THINK YOU ARE DEALING WITH HOME DEPOT BECAUSE THEY SELL SOMETHING THERE. You are not. You are dealing with another company under contract with them.

I also had alot of problems with the Home Depot people on the other things with the remodel, they were very ill informed and the woman I was dealing with at the store was very rude.

Google NBC Los Angeles and then put Home Depot in Search and you will see an investigative series about Home Depot. I wish I had done this before I went there, I never would have used them. They have actual employees stating how US Remodlers over measures and overcharges customers!

I received my first Advanta credit card just short of a year ago with a very reasonable interest rate of 7.99%. After only FIVE months they raised my interest rate to 29.00% - I called them and they said they had reviewed my credit history and therefore increased the rate. My history had not changed much since they issued the initial rate. I paid off this balance and close my account.

I sent e�mails to George, Anita, Christina, and Brian on the following dates: 03/31/2017, 04/10/2017, 04/18/2017, 5/12/08, 06/05/2017, 7/2/08, 07/14/2017, 8/12/08. George promised me a complete refund back in January of 2017 when I placed my big order. For three months, I was unable to return their defective merchandise because they would not give me a return voucher. Finally, the three defective plumbing fixtures were returned to the company by UPS about 04/13/08. After calling them several times, in August, 2017, I received a refund credit of $982.21 minus a 15% ($157) restocking fee that they had no right to charge me because they sold me defective merchandise. They kept my $982.21 for over six months. I was never able to get the remaining 15% of the money the company owed me.

I am continually invested by various adverts and offers eminating from this company. When I try to unsubscribe the system 'fails' Any attept to contact simply gives a page giving faults. Is it possible to get rid of these pests.

In January 2007, I bought a Kenmore washer and dryer. The washer is the Elite Oasis Model # [protected]. When I start the wash, within a few seconds, it shows the F1 error code. Sears needs to place a recall on whatever the problem may be as there are many people with similiar washers having the same troubles. It used to be you get what you pay for, but anymore it is a crapshoot no matter what you buy or now much it costs. Sears needs to improve their products and customer services skills.

Due to a contract dispute, Sprint has disconnected its network from Cogent's network. Cogent is a multinational Tier 1 Internet service provider and several web hosts use them to provide bandwidth to their customers. As a result of Sprint's decision to terminate Cogent, I cannot use my Sprint broadband card to access the websites that I maintain because my web host uses Cogent's services nor can I access the email that's being sent via any of those domain addresses. Essentially, I cannot provide the services to my clients unless I pay to use another Internet service provider for access.

I contacted Sprint's customer service and spoke to a representative who knew nothing about the dispute with Cogent. He transferred me to a technical support rep who was also in the dark about the problem. Finally, I asked to be transferred to contractual services.

The contracts representative was also unaware of the dispute between Sprint and Cogent and he became very antagonistic when I told him that he was "ignorant of this matter"; he also told me that as long as I could access any part of the Internet using my broadband card then Sprint was not in breach of their contract and I would be charged an early termination fee of $150 if I chose to cancel my contract. I asked to speak to a manager. After placing my call on hold for an inordinately long period of time, the surly rep returned to the phone and told me that my complaint had been escalated, gave me a "claim number" and informed me that I would be contacted within 24 to 48 hours.

Approximately two hours later, I received a call from a Sprint contracts manager. The manager was again completely ignorant of the contract dispute and the resulting decision to terminate service and, after a search, she told me that she was unable to find ANY information about the problem in any of the Sprint databases that she accessed!

I read the following statement to her:

"In 2006, Sprint and Cogent entered into a commercial trial agreement. Cogent failed to satisfy Sprint's peering criteria and refused to pay Sprint to stay connected to our network. Sprint notified Cogent well in advance that it would disconnect Cogent unless it paid, and Cogent refused. As a result of Cogent's refusal, Sprint was forced to terminate the commercial interconnection agreement and disconnect its network from Cogent's. Cogent's posturing is nothing more than an effort to divert attention away from its' contractual obligations, and this is the latest in a growing list of peering-related disputes between Cogent and Internet backbone providers." (Source: http://tech.slashdot.org/comments.pl?sid=1013843&cid=25585957) After which, she informed me that Sprint's customer service reps probably were not informed of nor would have they been allowed to comment on the situation since it involved ongoing litigation. Effectively, it appears that Sprint would choose to keep its own reps in the dark thereby denying them the tools to respond to complaints from customers in my situation.

I told her, in no uncertain terms, that I thought it was a horrible business practice to punish your own customers in an attempt to force another company to bend to your will. Luckily, the manager was sympathetic to my plight. While continuing to claim that Sprint had not done anything that could be considered a violation of our contract, she agreed to waive the early termination fee if I chose to cancel my account.

I have opted to give Sprint, Cogent and my webhost a week, in the undoubtedly vain hope that they will come to some kind of resolution. Meanwhile, I am searching for a new mobile broadband provider and drafting a letter to Sprint's board of directors.

BTW, I would love to contact Cogent and complain to them; however, as a Sprint broadband customer, I cannot access their website. As someone on the O'Reilly factor website said, imagine Cogent was AT&T and Sprint has to stop routing their customer's calls to/from customer's of that carrier.

FYI: Sprint's Directors. I could only find non-Sprint corporate addresses for four of them, so I'll send the other five letters to Sprint Headquarters.

I have been a good customer to Target for over 10 years.

THEY upgraded my card to a TargetVisa about a year ago.

I have never been late (30 days+) and I have spent thousands there.

Without any warning, they lowered my credit, so that I was maxed out. Right here at the holidays.

If I pay on time and the required amount, why and how can they do this?

I purchased a Samsung Plasma Television in April 2006 for $2506.00 in Sears in Jersey City, NJ. By October 2008 there were red blotches on the screen. A Samsung approved tech came by and chanrged us $426.00 to repair it last week. They said they had no receipt availible when I requested it. Today the red lines have re-appeared and we are told that the next reapir may cots up to $1000.00. I should have never bought Samsung--I never will again.

I am living a nightmare with FIA Card Services. My mistake started when I signed application for a business card even though I was only an employee.

I cancelled the card in October 2017 several months after I left the company. The company went bankrupt and I received call from FIA Card Services.

I am used to pay for my mistakes and agreed to pay FIA Card Services the settlement amount. I paid it in full by the early September, but I am unable to get them to confirm that my accounts are paid in full.

Their agents made false statement on multiple occasions, never send a confirmation letter, and end conversation when I tell them I would like to record the conversation.

Anyone with this company beware - those are really bad people.

My daughter just upgraded her phone because hers was old and wasn't working well anymore. After buying the phone she also had to pay an $18 "Upgrade Fee". What the heck is that? Why do I have to pay to upgrade? When I go to the grocery store I don't have the cashier charging me a 6% upgrade fee when I buy a T-bone instead of hamburger. I've always enjoyed T-Mobile but this takes the cake.

Paypal is now holding funds when you SELL an item on eBay. I've had it. Closed my eBay account today and am waiting for my money so I can close paypal. I sold a phone system for $49.99 on eBay, they sent me a message saying they were putting the funds on hold until I ship the item, it said SHIP NOW. The message said my funds MIGHT clear sooner if I 1. provide a tracking number and prove delivery or 2. the buyer gives me positive feedback

This has gone beyond ridiculous, I have provided them a tracking number and proof of delivery THREE times and guess what? Now I'm out money and phone system. Just be careful of Paypal folks. I'm closing it and regaining control of my own funds.

p.s. Here is the message you get:

Payment Review has been completed and a temporary hold has been placed on this transaction.

To get the funds sooner, please ship right away. We'll release the hold after 21 days unless you receive a dispute, claim, chargeback, or reversal on the transaction.

We may release the hold earlier if:

The buyer leaves you positive feedback on eBay

We confirm that the item was delivered.

With as many complaints these b*st*rds have on them why are they still doing this to people. I'm a single mom with 2 kids to raise. I don't have an extra $99.00 just laying around for some sorry company to think they just snatch. $99.00 buys food for us for a month. I will take this as far as I need to see this doesn't happen to anyone else. If you call the 800 # they charge you, emails don't get answered. I will file a dispute just like everyone else but that doesn't take care of the charges. Companies like this have to be stopped.

Since my earliest recollection, the word “appliance" to my family was synonymous with “Kenmore". That is until recently. We have had the absolute worst consumer experience ever with Sears, and the situation is still ongoing. In late August, we went shopping to replace a Kenmore Dishwasher (that had lasted for 14 years). We visited the Sears in Clackamas, Oregon. A salesman named Roger sold us what was reported to be a “Consumer's Report Best Buy" Dishwasher. Upon delivery and installation we discovered that we had to remove a section of flooring (due to a recent remodel/floor build up) to accommodate the new appliance.

After the installer left, we noticed a large puddle of water in front of the Dishwasher when we ran it. We called the installer, who came back and found that the door had a faulty lower seal. We called Sears and asked for an exchange. We had put a lot of money on our credit card and wanted a Dishwasher that worked. They arranged to have another Dishwasher delivered (same model) and they picked up the defective one.

As the installer unpackaged the new one, and began to install it, he pointed out that that the new Dishwasher had a noticeable dent in the front door panel. We also noticed that the door was “sprung" and did not line up. Outraged, we went back to the Clackamas Sears store. We spoke with the original salesman (Roger) and an Operations Manager named Andrew.

We asked for our credit charges to be dropped, and to have someone pick up the damaged Dishwasher. We were finished with Sears, and ready to go down the street to Home Depot or Lowe's. However, the smooth talking salesman Roger pleaded (mainly to my wife) to let Sears have “one more chance to earn back our business". He offered a “discount", a gift card, and a “better" model. Reluctantly we agreed. This model still ended up costing $100 more on our credit card.

The third Dishwasher was delivered and installed. It was now mid-October. We ran the Dishwasher for about a week, and decided it was working sufficiently. We replaced the kitchen flooring. The day after the floor went in, we went to run the Dishwasher, and found that it was not working and the display panel was blank. We tested the circuit breaker and the supply wiring, and found that power was going to the appliance.

Very frustrated and upset now, we called the repair division of Sears to get a service technician out (since the kitchen floor had been replaced). We were told that it would be up to ten days before they could get anyone out, and this would be diagnostics. If a part needed ordering, it could be up to two additional weeks. This was unacceptable.

To make a long ordeal short, we talked to the store again, and there was now a definite reluctance to talk to us now. We have talked to Sears Source One multiple times and we have discussed our case with the Sears Customer Complaint Line.

We have decided, NO MORE SEARS. We have now pleaded with several divisions of Sears to please... COME PICK UP YOUR DEFECTIVE DISHWASHER, and TAKE THE CHARGES OFF OF OUR CREDIT CARD (and no restocking fee). We have re-ripped up our kitchen floor again to have this Dishwasher removed. WE WANT TO GO BUY A WORKING DISHWASHER FROM ANOTHER RETAILER.

There have been promises of “well get back with you tomorrow"... and no return call. Sears Source One told us they would get someone out early in the week. No one came. It's now NOVEMBER.

We are at the end of our rope. Sears (in its current organization) is a mess. The right hand does not know what the left hand is doing. They are out-sourced and subcontracted to the hilt. There is no one in this organization (not even management) that can pick up the phone and actually make something happen expediently for a very disgruntled customer. Unfortunately, if Sears continues like this, their future is bleak. We will not be returning to Sears. This is the absolute worst customer “service" experience.

I ordered the 4.95 trial of the slim tea. I was charged on that day the 4.95. Later I tried to call and cancel, but was directed to e-mail them. I sent them an e-mail and asked to cancel.

I got an e-mail Oct 9th telling me my auto-ship was canceled and to send the product back. I promptly did, only to find a charge on my credit card of $36.95. I have no clue where they came up with that number. I e-mailed them back on Oct 23rd asking them to return the money, and included the original correspondence as proof i canceled within the 14 days.

They wrote me back and said to see the terms and conditions that i needed to cancel within the 14 days. I tried to call them several times more. I responded to the e-mail letting them know the previous e-mail contained proof of cancellation within the trial. They wrote me back and said to send back the product for a refund...which I already had!

I still have not seen a refund. I can not reach this company. Horrible customer service.

I always paid my Salute Card on time, last week paid it off only to discover they have canceled all of the Salute Cards! What can we do to them? They should not be able to get away with this.

I never would have paid it off last week if they were going to do this.

I wish to file a claim against this company. I called them last month and requested that they cancel my subscription to their services. I was told that they would but it never happened. I have never had a use for their services such as saving at restaurants movie theaters etc. Because I don't eat out at restaurants or go to movie theaters. I have no use for their services.

I recently made a purchase on PayPal and my bank account was charged rather than the credit card I used at the time of the transaction. I had no intention of using my bank account for the transaction. The website accepted my credit card and informed me the transaction was accepted. Days Later I received notice of an overdraft charge on my bank account which I will now have to resolve. PayPal's website is MISLEADING. It gives no statement that their 'policy' (which I discovered after the fact in comversation with their customer support) is to use the bank account even when a credit card is specified unless some alternative webpage is used at the time of purchase to specify using a credit card. Perhaps this is clear to the PayPal employees and frequent users who have figured this out. But to first time or infrequent users as myself, it is opaque. For such an important decision as using a bank account vs a credit card the decision path MUST BE OBVIOUS AT THE POINT OF PURCHASE. And it is not. This needs to be resolved by PayPal on their website.

And I want to have my $23 bank overdraft fee refunded by PayPal.

I saw on Oprah about acai berry and all of the benefits to your body! SO I went on-line to search for it and found a free trial! YAY! COOL! And then I ordered it, and waited for two weeks and two days. I ordered it Oct. 16, 2017. It wasn't shipped from Florida until Oct. 27, 2017. I received it today (Nov. 3). I looked on my bank statement and I was charged $118.86 from someone I didn't even know! I also received a letter in it saying that if I didn't cancel my subscription to extreme acai berry in fourteen days of it being ordered, that they would charge me $89.31. They shipped it, giving it two days from the time that I needed to cancel the subscription. I received it Nov. 3, 6 days AFTER I had the option to cancel. On my bank statement it said that I was charged on my credit card for $118.89 from 'YOUR VIP FIT.' What the heck is a VIP FIT? I quickly called the acai company and told them that I would like a refund, they said it would take 14 business days. And I told them the amount I was charged and the date. They said that they only charged $89.31 on that day. I said no, my statement definately says $118.86, and they said that it wasn't them and told me to call a different number, so I called it and got nothing. But it was odd the way she told me the number. I was expecting the last four digits, and only received 3. So I said '770?' and she repeated '7770.' I found that really odd, maybe she made the number up? I have no made any action, but plan to go to the bank first thing tomorrow morning to see what they could do! I'm a student at university, I can't afford to lose $118 out of my pocket for nothing! I'm really worried, and hopefully some action can be made, because I will fight this!

Can't contact company to cancel account although they keep billing for unwanted services. Beware people!

The zippers on both the hard sided suitcase and the rolling garment bag are flimsy and not suitable for luggage. I have seen heavier duty zippers on ski jackets.

I bought a digital camera and when I got it home I packed it for Vacation and when I to Florida i opened the box and put the camera together and the LCD was broken.

and when I returned from my vacation I tried to return it and was told they would not exchange it.

We never got as far as an in home estimate because twice now, they failed to show up for appointments.

The first appointment was a three hour block in the morning, where not even a phone call to let us know whether or not someone would be coming was made. Three hours wasted that we could have accomplished other tasks, but more to the point, completely unprofessional of them not letting us know they were not going to even bother showing up.

My wife convinced me that it couldn't possibly happen again, and we should give them another try just a few weeks later, so today reluctantly, we had an appointment between 7pm and 9pm, and of course, no one shows up. I receive a phone call at 9pm exactly with someone telling me that the "agent" won't be able to make it on time. No kidding, really?

Horrible customer service, no matter how much they claim to be all about it. When complaining about this to them, they are speechless without an answer or even an offer of apology and any way to make this up to us.

This is one company I will highly recommend NOT to go with, to everyone I know. Why waste your precious time waiting for someone that will never arrive?

No confirmation calls prior to appointments and no-shows for the appointment times, twice now. There won't be a third chance, and I'm making sure to spread the word about how horrible they are when it comes to customer satisfaction.

In May 2008, I recieved an offer for 12 monthly issues of Readers Digest for a sum of $10.00. I agreed to the offer and sent out a check with the corresponding amount. It has been five months and Readers Digest has not responded to me. I am very upset and would like to know the status of my order which was placed.