I had a service visit scheduled between 8 and 12. When the repairman arrived at 3:30, he marched into my house with no introduction other than, 'how's it going?' I said, 'I would appreciate the courtesy of a phone call if you are going to be this late.' His response was, 'F@#$ you!' He shoved me against the wall and marched out of my house, saying 'if you come after me, I'll put you on your ###!"
I got on the phone and worked my way through four operators before I could relay the story. The response? "Well that is not appropriate behavior for one of our technichians. When would you like to reschedule the appointment?" I have continued to call and email and 5 days later, still have no apology, explanation, or even a response (much less the repair I needed).
I bought a Whirlpool Duet Steam Washer in June. After about one month, approximately 10 loads of laundry, it stopped in the middle of the cycle with error code "F20", which means it thinks the water supply isn't working. After checking the hoses and resetting the washer by disconnecting the power supply (the instructions in the manual don't quite work as described), everything seems to be in order. But thereafter the wash or rinse cycle will start, with water flowing fine, but it will intermittently stop with the same error code "F20".
I called Whirlpool and they sent A&E Factory Service to repair the washer.
Executive Summary: DO NOT EVER USE THIS SERVICE! THEY ARE TERRIBLE!
The first visit the repairman diagnosed the problem but said he did not have the part. I had to wait 12 days for the part. The second visit they showed up 2 hours late (the window was 8-12). They unstacked the washer & dryer, put a new part in, stacked it up. In the process of stacking and unstacking, they are damaging my walls, floors, and doors by banging things into them. Then with the first load of laundry after the repair: I get "F20" error code. The problem was not solved!
So I schedule another appointment. The window is supposed to be 8-12. It's 3:30pm already, and I haven't seen a repairman. Another whole day consumed having to be at home waiting for the repair person to show up.
Word to the wise: Don't Ever Buy Whirlpool. Don't use A&E Factory Service.
This is regarding the job for the condo at Opera Plaza, 601 Van Ness Ave, San Francisco, CA 94102
Empire sales guy Doug Hart [protected]) promised the 4hr work will be done today (Sat Oct 4), and the Empire contract guarantees the work to be completed today.
THe installed workers called and confirmed they will come at 10am. They came but left after winning and complaining that they have to park at a meter and pay quarters.
I spent the next 4hrs on the phone with Empire Corporate trying to resolve the matter, why the installers left in the first place and to have a 2nd installer crew send ASAP since I had to get the work done on the 4th.
Corporate office promised the 2nd crew will be here at 1pm..they got here at 4pm. BTW, i had to negotiate with security and HOA at my building to let the installers in again. i negotiated with Corporate a $100 discount.
when the 2nd crew showed up at 4pm, they wanted me to pay the full price before the work even started. Is that even acceptable? Since I needed the work to be done, I was willing to pay before the work started, however, the amount they wanted me to pay was the original, and not the $100 discounted price!
I spend the entire day for nothing. I have my renter arriving tomorrow and his room carpet is not put in place. I will loose my renter.
Empire needs to be ashamed of their service. how in the world can their sales people proclaim that Empire has best service?!
I went into the Home Depot kitchen center and had a kitchen design made using the Mills Pride Brand cabinets. We used this brand because we lost our home to a fire and could only buy a few pieces at a time. We were able to purchase all of our bottom cabinets, no tops, no doors and no drawer faces. And then there no longer available to purchase or even order ! I believe that when Home Depot does a kitchen design for someone and then they decide to pull a product from their store they should contact customers just to let them know that the product will no longer be available. They have my name, my design in their computer with the brand of cabinets I was purchasing. I feel that Home Depot dropped ball and now because I cant get the rest of my cabinets I am back at square one.
I purchased a Toshiba laptop in April from Office Depot in large part due to the $185 in rebates promised - $50 from Toshiba and $135 from Office Depot. I received the rebate from Toshiba promptly and a card from OD saying I hadn't purchased an item on the rebate form (it clearly was) and they hadn't received the UPC (it was on the same sticker as the serial number). I resubmitted the paperwork, waited 90 days and heard nothing.
I called to check on the status of the rebate. There was no record of it arriving at the rebate center. I told the agent I could send the receipts in again. He said it was too late and there was nothing I could do to get the rebate.
This poor handling has soured me on Office Depot. It seems that someone in the actual company (vs. rebate fulfillment center) should be able to do something about this. I hold this in stark contrast to a competitor who has a simple way to submit rebate requests on line, gives you instant feedback, and send out promised rebates.
On 9/29/08 I purchased a dishwasher and paid via debit card. I returned the next day to change my order because of the wrong fit. There was a difference of $427 which was suppose to go back in my bank account in 72hrs. It has been three telephone conversations and false promises and 15 working days and I still don't have my money.
If I don't have the money by tomorrow 9/17/08 I will go to the store and insist on a check or I will have to get an attorney to collect for me.
I'm sure if I owed the store this money they would be knocking down my door by now.
Since repeated phone contacts with AT&T do not appear to resolve any issues, I filed this complaint with the Better Business Bureau and the Federal Communications Commission:
Issue #1:
I purchased a phone with a 2 year contract from Amazon.com on February 26, 2008. The SIM card did not work, so I called AT&T and they promptly issued a replacement that worked, and I also had my old phone number ported over at that time. I set up my account to receive electronic invoices, and paid my bill online as well. So far so good.
Since I was paying everything online and all payments were current, I didn't open up anything from AT&T. Nothing personal, I simply recycle all junk mail without reading it. I didn't need nor want any advertisements from AT&T. The receipt of junk mail from AT&T is not my complaint. This only is to illustrate why I hadn't noticed this situation sooner. One day I was bored and actually opened up one of the envelopes from AT&T, so see a bill for about $450 for a number that I had never had and a threat to send me to collections. I promptly called AT&T. Upon hearing of my situation, I was transfered to their Fraud department. They determined that it wasn't actually Fraud, but simply a mistake on their part for having this extra account open in my name, and since there was no activity on the account proving that I never had it, the customer service representative said they'd take care of it and I wouldn't owe anything.
If this is actually what happened, I would have nothing to report.
So I shredded the bill as I do with all my paper work. Why keep it around if everything is taken care of?
A few weeks later I started receiving calls from collections. I ignored them at first, thinking that once AT&T contacted them that I owed them nothing they'd stop calling. Well, that didn't happen. So I called AT&T back thinking they simply neglected to stop collections on the account that they were in error on. Nope. I initially had an extremely rude AT&T "customer service representative" who belittled me for getting a cell phone that I couldn't afford and not paying my bills. Huh? I could afford my bills just fine, but simply saw no reason to pay for an additional phone number that I never authorized AT&T to put in my name in the first place. So I hung up, and perhaps that was rude on my part, but I wanted someone reasonable to talk to. I got another representative that again said this was all my fault and I owed the bill. I'm not sure if I went through another one or two representatives, but I finally reached someone who looked at the notes from the initial call, understood what was happening, and took care of canceling the account that never should have existed to begin with. I wish I knew her name, because she actually took care of it. Case closed. I never received another bill for that number and after a few weeks collections stopped calling. And I wouldn't bring up this issue except it wasn't an isolated incident.
Issue #2:
At the time, I did legitimately have two cell phone accounts (Issue #1 above dealt with a third erroneous account in my name). As of June 2008, I had no more use for the second phone, and since I was no longer under contract with that phone I called AT&T and told them that I wanted to pay my account for that phone in full as of that day and cancel the account. They did succeed in canceling the account.
I then received a paper statement (I now knew to open up everything from AT&T even tho I set up for electronic statements) for that phone for the following month. I called AT&T and told them that I had previously called to cancel the account and paid the account in full and wished for these charges to be reversed. I was told that would happen.
It didn't.
I received a bill the following month for two months of service. I called AT&T again and again asked for the charges to be reversed. I was again told they would be.
They half were. One month had been removed, the other month remained. Again I called AT&T, and again I was told it was taken care of.
I received a call today from a "resolution center" that said that if I didn't pay the $79 right here and now for the balance on my AT&T account that it would go to collections and be reported on my credit. So not only had I been repeatedly informed by AT&T that everything was taken care of when it wasn't, I got bullied into paying for a month of service I never received.
All I want to say to future customers is STAY AWAY FROM DISH NETWORK, NO MATTER HOW GOOD THEY SAY IN THE ADS -it's a scam.
Here is my experience after nearly 12 month of service: First they locked me in a contract for 18 months. Then, the first month bill showed numerous hidden charges (took me several hours of phone calls to dispute them off). Then after a few months, they increased monthly fee for several dollars more (while the contract is still in effect), and shamelessly explained that it's required by your state. After further confronting, they changed the reason to "due to increase in programming fee" and insisted that in the contract, they have the right to change the programming fees and charge you more. What a joke!
How is it this WU YI can stay on internet with this scam, get a card number from hundreds of people, and use the numbers, like it is their own. They used us, and stole from us, and still doing it every day. The US Government want stop them, is that right? the State can't so any thing, because they have their rights. I can prove I told them over the phone "If I want more then I will call", two other people heard my words. Lets get together, This e-mail address is being protected from spam bots, you need JavaScript enabled to view it I want to fight this. Are we so sorry we can not fight for our rights?
People tend to skip the terms and conditions on the website, or not read the fine prints at the bottom of the page. Mostly, uneducated americans fall in this trap. You, as consumers have the responsibility to read the company's policy before enrolling. Privacy Matters have several policies which they operate under. Consumers must be responsible for their actions. Do not click on an online banner that advertise "free laptops". It's funny to see how many people today really think that they are getting freelaptop if they accept the offer. Please, do not bother calling and ask prior refunds because you wont get them according to the terms and conditions. Be aware and responsible of your actions.
Package was suppose to arrive 10-13-08 still have not got it. Dhl said it was last scanned at waco, tx. Customer service *** like *** still have not located package out 140.00 for package to be lost and no one gives a ***. Have been advised package would be deliver the next day guess what nothing. Please do not use this fake *** company for nothing. customer always supposed to be first this is incorrect with company, they don't give a ***. Was advised they have 95% delivery rate but hard to convince someone who hasn't got their package. Please stay away from dhl!
OMG! I am beyond FURIOUS with in incompetency of the entire Western Dental experience! Over-booking patients, hour wait when given an appointment, hacking away at my 13 years olds gums with braces, she cried in agony and bleeding while then continued to carve away in her mouth. They said her orthodontist (also Western Dental) placed her braces in wrong position so they had no choice but to dig around them deep into the gums. I was horrified how cruel they were! And then the nightmare with their horrendous orthodontic treatment and crooked contract BS. (I will fill in the details shortly, thanks).
Platinum Member Fortress Secured, Inc. fraudulently withdrew $49.95 from my checking account on October 15, 2008. I do not know who these people are, and I have never ordered anything from them I will turn them into the Better Business Bureau and into my bank. Does anyone know what else I can do?
I see this has happened to other people, too. These people have to be stopped AND NOW so this company cannot do this to anyone else. I am now $56.94 in the red in my bank account because of them! Sound good, right?
Computer shoppers interested in customer service and support and expecting it to be good should be wary of Dell systems. This is an example of a company whose outsourcing for services in the global marketplace has in my opinion ruined its serviceability to it's customer in North America. Their response to my technical issues and a problem with sales were not completed in what I would expect to be a timely manner. Expect greater than one hour waiting times on the phone, shuffling of your call through numerous people and sheer frustration on your end! Case in point, Dell laptop crashes, needs several technical advisers to assist in reinstalling all software from start; advisor recommends expensive $249 anti virus software which is sold over the phone and sent via mail for installation. After realizing during install that it was sent for the incorrect windows operating system, Dell customer support refuses to take software back and send correct version (never mind the advisor had to know what system was being used during the reinstall during technical support). Despite calls back and forth at this point because we've been working this issue for almost a month now I'm starting to get quoted a 21 day rule for returns (ironic how we tried to resolve it way before then). This was the 5th computer from Dell and it will be the last. Such a shame to see what was once a once good company for me to deal with appear to be run into the ground. My faith is completely lost in the ability of this company to resolve my issue. I don't expect any response from one of their customer service reps other than something to the effect of "We're sorry and understand your problem, unfortunately there seems to be nothing we can do to help resolve your issue at this time". Save the lip service, I'll do my talking on my next purchase which won't be a Dell Dude! RE order number [protected].
Yes, I never gave any one permission to take more them $4.95 from my bank. This WU-Yi has this way to get peoples card numbers, and take from the banks what they want. but if this is not in the u.s.a. what is to be done? We all need to get together and fight this. I am a fighter, no body lies and robs Mary Cannon and gets away. Here I come, You CHEAT WU-YI. I will get even, I will go to court this has been reported, I report. Mary Cannon (This e-mail address is being protected from spam bots, you need JavaScript enabled to view it).
I was a recent member of this site and it is a big rip off. They supposedly have all of these ladies that are in your area. The only time that I ever receive an email from any of them was when I figured out that it was a rip off and tried to cancel my account and then look out!
Then when you did get a response it was from the same people. If everyone on this site is looking for someone then why do you get no response from these ladies? At almost $30 a month it is a ripoff!
Don't waste your money like I did on this fake site.
I originally switched to Comcast Bundle package service in March 08 and was supposed to receive a $300 bonus for switching service. I received a confirmation by email that Comcast received my signed electronic agreement. I called to check status of rebate to be told that they never received agreement and I would have to go into service center to sign a new one in May. To date I have been told everything including "the check is in the mail." I have filed a complaint with BBB and am awaiting a hearing with the Dispute Resolution Center. Its the principle do not advertise what you do not intend on honoring.
I bot 2 mag. jacks in April. I am still not able use it. After 8 hours of struggle with 'on line customer service geniuses they concluded that those Magic Jack are defective and they will send replacements. I am still waiting... and I fell for there 5 year offer and have 5yr contract. It is a ripoff, but the MJ does very well for hockey puck...
No live telephone customer service. While instructing on line they made me wipe out many programs.. thumbsdown MJ... shame on you MJ.Over 500 dollars minus and hours of on-line NO help I am left with 2 pieces of worthless silicone junk. That's A MAGIC indeed.
We had along distance move and we got this quote from a company named Authorized Movers for $1800. on the day of the move, they picked up our stuff and i told the guy that the address on the form is not where our stuff will be delivered. he said, "ok, i will cross it out later"... i also told him that i will be calling them as soon as i found another apartment so it means to put the stuff in the storage first because the apartment is not ready! the, he convinced me to go by flat rate of $3000 that way even if our stuff weighs more, we will not be charged extra. he said that flat rate includes everything!
They started transporting our stuff even though there's no definite address yet. then they called me and forcing me to pay for storage or redelivery which is $400 more because the truck is already there. i said 'i will not pay anything for this is not my fault! the pick up guy is the one who screwed up everything!
They told me to call the owner, the customer service and the operations supervisor to explain what happened. talked to the owner himself and i was furious because they want us to pay more and he yelled at me saying "are you going to pay for storage or what?! "you will pay $400 more for redelivery and $75 for stairs and we will take care of storage!"
Just to get our stuff, we paid the remaining balance which was half of the amount and the $475 for redelivery and stairs fee! so, we paid a total of $3475 just because their worker screwed up!
When they delivered our stuff, our furnitures are scratched up, were missing the bolts for our bed frame, were missing the shelves for our entertainment center, power cords for the tv and our 4-in-1 printer is completely broken! we called customer service an nobody's answering our call.
AUTHORIZED MOVER ***! I WILL NEVER EVER RECOMMEND THIS COMPANY TO ANYBODY! THERE'S A LOT OF MOVING COMPANIES OUT THERE THAT DO THEIR BUSINESSES WELL.
I bought a dinning room table with 2 leafs and 8 chairs. On the day I was told it would be at my house it never can, we I call the store they told me my table was in but not my chairs. I was pissed I had already given our old table to my sister-in-law and had my boys birthday party that next weekend. The manger said he would have someone come and give me the store model until mine came in. (Which was the only nice thing he did.) The next week the delivering drive came to my door and said they had my table but they noticed a crack in it. So I sent it back. The manger called me and said they would rush my order and I would have it with in the next 2 weeks. And I did expect when the delivery drivers went to put it together the legs were the wrong size! Then the manger said he would credit my the delivery charge and would check the table before it went out. I took another 3 weeks and many phone calls before I finally got my set and now he refused to give my the delivery fee because of a so called scratch on the model table! I total it took 5 months to get my dinning room set.
"Letter to Verizon"...
This letter is to complain about service (or lack thereof) I recently received from your company.
September 26 was the first call of many that I made to tech. support. The reason I called is I could not get the DSL to work after my attempt @ installing the modem & I needed help. I work in IT therefore I tried everything (yes, I rebooted) prior to calling. The 1st thing I was told is "Don't worry, we will get you up & running before the end of this call." Why do they say that? Is that a required statement in their script or what? I'm sure a majority of the calls that come through are "fixable", but not all of them are; therefore they shouldn't say it. It's very misleading (esp. to those unfamiliar w/ technology). Anyway, they were unable to fix my problem & set up a day for a Verizon tech. to come out. The date/time I was given was Thursday, Oct. 2 from 4-8 p.m. I left work early on Thurs. so that I could be home by 4. I wait.. & I wait... 8:00 comes & no one has showed up or called. So I call tech support & was told if no one shows up by 8:30 to contact them back the next morning & set up another appt.
I call back the next morning asking why no one showed up & get absolutely no valid reason. I set up a 2nd appt. for that evening, Oct. 3 between 6-8 p.m. due to the fact that I was NOT willing to leave work early again. Well, since it was a Fri. niter & I had plans that evening, I called tech support as soon as I got home around 5:30 just to make sure someone would def. be arriving by 8:00. When I input my phone #, the automated system tells me that my ticket is closed because a tech. came to my home & no one was home! I finally get a human being on the line & am informed that someone came @ 5:15 & left. I never received a phone call on either of my phones (cell was my contact # & if they had called me I could've told them I was on my way or had a neighbor let them in).
VERY frustrated @ this point, I asked to speak w/ a supervisor, who set up a 3rd appt. for me for the next day, Sat. Oct. 4 between 10-2. This was after I told him I wasn't willing to wait until the following week, so he gave me a choice between Sat. or Sun. & even asked which time I'd prefer. Hmm... Now we're getting somewhere (I'm thinking). Low & behold, Sat. morning/afternoon come & go - 10, 12, 1, 2, 2:30 - no call/no show. So I call tech support AGAIN & was told that my tech appt. was not a "definite". It was only IF field services had TIME for me that day. Apparently, they didn't. Never mind the fact that I was never told it was a "maybe" @ any point. For, if I was told that, I would not have even have bothered... another wasted 4 hours sitting around -waiting for nothing! I was so irritated by this point, I could not stop yelling & cursing & literally screaming at the top of my lungs @ this poor individual on the other end of the phone (although I do realize it was not his fault). The call finally got intercepted by a manager of some sort. All I wanted from him was for him to mail me a new modem (just in case it was faulty hardware.) He kept stating he could not do that. WHAT, ARE U KIDDING ME? If I had asked for a left kidney right then - I should have been given it from Verizon. So he finally agrees (after much questioning) to do so. THEN, the call gets disconnected before he can get my 'mailing address'. Call me crazy, but shouldn't that be in the system somewhere? Needless to say, I did not receive a new modem & canceled my DSL & phone service the following Monday, Oct. 6.
It seems to me Verizon just tells people what they want to hear; but when it comes down to it, could care less about their customers. I was always a fan of Verizon in the past, that's why I chose them over Comcast when I moved. I'm not sure what has happened to your company, perhaps it's gotten too large & you can't keep up w/ the needs of your customers? Who knows, who cares. I'm going back to Comcast.
I expected a much higher level of service from your company, and I am quite disappointed. I was never offered any type of credit on my acct. or 'perk' during this entire ordeal to entice me to stay w/ Verizon. I still owe money from my acct. but personally after everything your co. put me through, it's last on the list of my financial obligations. I don't think Verizon deserves a dime more of my money.
Do Not order anything from Magazine City. They are a total scam! All they do is take your money, and ignore you. I ordered a magazine in May and still did not get one issue, when you call them they totally ignore you. I am sick of calling. I am going to the Better Business Bureau... Hopefully they can help me, at this point it's not the money, its the point of the whole thing. In this day and age I guess I shouldn't be surprised by this whole thing. I guess they are laughing all the way to the bank.
Do not use UPS! Use DHL instead. I recently sent a business related package by UPS Overnight. Paying their premium prices. They did not deliver until 17 days later. When I contacted them they took no responsibility. They made no effort to rectify the situation. They just don't care. They didn't even have a reason why it was late. They will not be liable for any late deliveries. Why bother sending it overnight? You will just be wasting your money. You cant trust them to deliver on time, once it is in their hands, your screwed. I will never use UPS again. USE DHL or Fed Ex instead.
I have a 2017 Ford Expedition. The rearview mirror fell off three months after the 2017 purchase. It has just fallen off for the 11th time and although it has been glued 10 times it does not adhere to the window. It is a safety hazard and the Ford Corporation has not come up with a solution. I almost hit a woman right behind be as I could not see her position using the side mirrors.
I have been without the mirror more than I have been with one. Everytime, the solution is to glue again. This has not been the answer and none other is forthcoming.
They are an AWFUL group of people! I am trying to make ends meet, have food on the table, Make sure my kids are clothed, car that runs, with gas in it! These people treat you like LOW LIFE!Yeah I did fall behind on Credit Card Payments but I cannot get the 700 Billion Dollar Bailout! Everything is going up but wages. Life is hard and I KNOW that there are more families going thru this, times are hard and Keepin my gas bill, House Payment, and others right now are more important then the Credit Card Payments. Sorry but that is the Cold facts! When you tell them you don't have the cash they should respect you!
