They have sent two collection agencies after me in about the past two months for a canceled land line/internet account. I'm afraid to look at my credit report now. I would not be in this situation if Verizon had not:
A: Immediately removed my account number from my profile at verizon.com prior to issuing a final bill, making it impossible to view the canceled account or how much was due.
B: Mailed or e-mailed me a statement informing me of what the final amount was within one month of canceling the account. I mean, if I have to pay my bills with them within one month, then they ought to be able to inform me of what the final balance is within one month.
C: Resorting to credit agencies to initially contact me instead of making any effort whatsoever to inform me about the final charges themselves.
If you want to respond, this is also posted on Yahoo answers.
It is one thing to buy an unreliable product, it is another to be insulted by their "Customer Service"! Magic Jack is full of bugs, works sometimes, then now. I have LOST so many calls until they finally agreed to send me a replacement in 7 to 10 days, leaving me without a phone for that long didn't seem to bother them. Their technicians don't have a clue about their product, probably don't even use the thing themselves. No phone contact, and when I asked for an address to send a complaint, "Gee, sorry, we don't know what it is..."
Washington Crown Center has several opticals owned by same company. You are better off to go someplace else. They are over priced and lack knowledge of the products. The doctor and the store say they are two different places and will not answer any thing they just send you back and forth to different people. They have hours posted and they do not follow them. There prices for exams change after you are there and the discounts are taken only off half the exam price. The exam takes about 10 mins with the doctor and the other 50 mins with the front desk.
I checked my bank and found that these folks charged my bank $14.95 for something that I know I never authorized. The person Maria asked for my personnel info to verify but I felt she need it to input info and say I gave it to them. I told her no info and cancel now as I'm calling my bank now! She gave a confirmation Number for canceling but calling bank anyway. No idea how they got my info unless Walgreens passed the info on to them. The transaction occurred today. I did not call this company before today.
(RUDE SERVICE REPS AND SUPERIORS: ATTENTION Travis Dunson) Our company did a balance transfer a little over a year ago to a credit card with Advanta. We locked in a 2.99% APR rate for the life of the balance. Our relations with Advanta were so good the first year, we decided to to a smaller transfer of $3, 500 a few months later. We didn't get the 2.99% rate, but they did lock us down for 9.99%. We accepted and transferred the money. A few months later, we received a statement with a 20.08% finance charge. We were outraged. We were never informed of this rate increase (had we known we would have canceled the card immediately).
We called Advanta immediately and were treated with such disrespect by the supervisor of the Salt Lake City, Utah offer, my boss was blue in the face. Travis Dunson was condescending and completely rude to my boss stating "We don't have to have a reason to raise your rate" I was OUTRAGED to say the least. Not only would he not give us a specific reason as to why our rate went up, stating they had the right to do it without informing us. Upon further talks in a second conversation (With a very wonderful and pleasant woman named Linda from the PA office) we were given the name of Travis (who would not give us his last name) and were told in more detail that a letter was sent 8/4/08 (we never received it and I am the most OCD person when it comes to mail- color coded filed, calendar of payments, etc...) they stated that due to the economic crisis they were raising rates in fear of delinquent payments (wouldn't you want to lower them then so people can pay more to you?)
I would not recommend doing business with Advanta EVER. They have no respect for their customers and I think actually enjoy listening to people hurting from this crisis (Travis was certainly amused). Advanta is the worst company to do business for your small business. Based on the complaints I have seen on this website, I wish I would have read this site before we applied for it...
I C Systems has continued harassed me about a bill that I verified with the provider doesn't exist. They have confused me with another person with my same name that lived in Virginia in the last ten years.
I have mentioned this to these people, again and again, that I have verified with the provider that I don't owe them any money. However, they have continued to use harsh language and threaten me. Their conduct and practices are totally improper and should not be allowed to do business.
They also did this with the State of Virginia claiming I never filed a tax return. I just received a letter from the Treasurer of the state stating my account was in good standing.
I was going to purchase the Acai product but then read the fine print (It IS there). It is the typical "you must cancel within 14 days otherwise your credit card will be changed $79.99". I tend to forget to cancel so I NEVER sign up for these types of "free trials". I don't have the time to fight with my credit card company. I am not sure if the product works as I never ordered it. I may just go to GNC as someone else suggested without the risk of a monthly charge on my credit card. Just some friendly advice :)
I took my 2006 Ram in for an oil change and the service department, in checking the air filter, failed to secure it back in place. The air filter was sucked into the turbo and engine. Triad Dodge replaced the turbo, but refused to replace the engine. They said the engine was so strong it could digest an air filter.
Excessive pressures built up in the engine to the point that the dip stick would blow out onto the motor. Triad finally agreed to put in a new short block, which stopped most of the oil leaks, but not all. I returned to Triad time and again with oil leak problems, but was always told that it's normal for engines to leak oil. They finally agreed to take the truck in again and have a Dodge engineer come into fix it. I got a call from the service department that my truck was all fixed and I went to pick it up, but it was obvious it was still leaking oil and the service department had gouged my hood. Service took the truck back in and the mechanic acknowledged gouging my hood. After having my truck, literally over 30 days, Triad called to say that they would not fix my truck because the engineer felt there was a possibility I may have flashed my computer to get better gas mileage and that voids a warranty.
I picked my truck up, poorly repaired gouged hood and all, and took it to Kernersville Dodge. They put dye in the oil and found a leaking oil pan gasket and a leaking cam seal. Both courtesy of Triad Dodge from when they put in the short block. I have found Triad Dodge's service department to be incompetent and what's even more troubling, dishonest.
Earlier this year, I was approved for a student loan from Citibank. There were 2 disbursements scheduled, the first one in January and the second one in May 2008. I used the first one, but then I started attending less than part time, which made me ineligible for the second disbursement, and the school subsequently canceled it. However, Citibank denies the cancellation and holds me liable for the second disbursement. I have a statement from HESC (Higher Education Services) that shows the cancellation, yet Citibank continues standing its grounds. I paid off the first disbursement in full, but this is not good enough. Citibank holds me liable for the balance that was canceled. My numerous calls to the customer service, letters, even BBB complaint have gotten me precisely nowhere. Too bad I don't live in the state where Citibank is located; I would have filed a complaint in the court of law in no time. This can ruin my credit history, let alone my potential future student loans. At this point, I don't know what else I can do, but to post on this site.
Everybody, beware of Citibank's practices.
I hired a contractor referred by Service Magic. That was the first mistake. The job was never finished, the contractor said he ran out of money. He had all of mine though. The work that was done is a joke. Drains connected to nothing. Flagstone ruined. Laborers coming over on Sundays telling me they were never paid. Service Magic contacted me to see how I liked the service, so I told them. Service magic's response was condescending and downright snotty. Nasty little e-mails, acting like I am the scammer. They can keep the stinking $500.00. It will cost me over $20, 000.00 to fix the mess. Never again.
My parents got one, thinking it might make a good backup phone. They are not strong on computer skills, so they thought it was not set up properly, asked for some help. It was set up properly. It would not accept calls. A message said that the number [protected])(why an extra 01 on the end?) is not available, offers to put you into voicemail. It made one call using a headset. It was very distorted and echoed. It could not get a dial tone or make a call from a telephone.
Later it would not work at all.
Back in August I called Verizon to inquire about rates to Italy. My son was leaving to go to school for the year. I was told it was 31 cents per minute. After a week and a half of calling him almost everyday, I got a block on my calls to Italy. When I called about it they said my bill was over 400 dollars due to not having an international plan.
I was in shock since no one informed me I needed one. I was told by someone who obviously did not know her job, that calls were 31 cents per minute. They said I could appeal this charge when I received my bill and then signed me up for a plan so my calls would be 31 cents.
After I receive my bills with calls to Italy being over 500 dollars I called to appeal. They say there is nothing they can do since I did not have the international plan at the time these calls were made. Of course I didn't have a plan, why would I since I was told the calls were only 31 cents per minute?!
I said i would refuse to pay so they told me to write a letter to the corporate office. I just mailed my letter out but meanwhile I get a call today and they are blocking all calls out to Italy since my bill is so high and I don't plan on paying.
Verizon does not care about anyone.They have a record of me calling back in August to inquire about rates but since the person I spoke with did not write in their record logs what she told me, they say this is my fault. They need to hire people that know their job and they need to be a bit more helpful and caring when customers call regarding problems. I am sure Verizon can afford this 500 mistake on their part more than I can.
As soon as this is resolved, I plan on switching companies. I have been a Verizon customer for internet, landline and cell for many years and this is the first time I have had a problem that is big enough for me to write letters and post this complaint.
When authorizing an automated phone purchase for a completely different product, I was fooled into "okaying" additional monthly charges through Encore Marketing for American Leisure and Easy Saver "coupons & offers." My monthly charges came to $16.95 for each. Had I not been verbally run in circles in order to purchase the one product, I never would have consented to have my credit card charged for "additional services." Encore Marketing should be ashamed of themselves for ripping off consumers. Shame on you! And shame on me for making a phone purchase in the first place. Never buy Ultra Lean Green Tea packets--they're *** for over $70/mo. and then American Leisure and Easy Saver will *** monthly for another $34.
One month ago today, Hurricane Ike hit hard on Houston. We expected to lose power, which we did for two weeks. Once the electric was back up we figured our Internet/Cable we be up too. Calls to Comcast can not give us an ETA. Some guy (contractor) walked into my backyard to survey the cable lines (which were never damaged in the storm.) He knew nothing more about service.
I have not seen one Comcast van in the area. I'm canceling my service as soon as AT& T comes through.
Oh yeah. And when we moved locations last year they "accidentally" canceled my email account. After screaming for an hour (my husband that is), they finally reopened the account they claim was no longer in existence.
They only lost about 2 weeks of emails.
These people do not value their customers at all, you pay your phone bill, things get shut off, then, takes them forever to restore ALL SERVICES. When long distance was interrupted, they guaranteed restoration within 24 hours, 72 hours later, was not restored. Called in and was LIED to by service(or lack of service) 4 TIMES, and they don't want to give you credit for anything. They aren't afraid to charge you outrageous fees for repairs, but, they think your time is worthless compared to theirs. As soon as cable comes down the road, they will be replaced with broadband service.
When I log onto the Net and click on my favorites Dell sends me to unrelated commercial sites. It's getting worse. I tried to contact Dell but could not find how to do that. I want Dell to know I'm making Fire Fox my search engine.
I relocated to Florida after having an account with Comcast for over 20 years. I was required to initiate a new account. The installation was horrible. The technician broke my wall unit and left the cable wire exposed across my front lawn, walkway and driveway. After several hours the technician left my home with the job incomplete. It took more than 5 additional appointments for the installation to be completed and my television, phone and internet services to actually work.
Throughout the process I would receive automated phone recordings to confirm appointments that I had never made. My attempt to contact their customer service offices were very frustrating. Long hold times and representatives who could not accommodate the simplest of requests. Repeated requests to speak with supervisors were met with assurances that they would phone me back when they could "fit me in". This, of course, was nothing more than a string of broken promises that caused further angst.
After the service was finally installed (two months later) I received my first invoice for $678! I had already paid $207 at the time of the first appointment.
This required further calls to the customer service hotline and more frustration when they acknowledged the billing error but told me that they couldn't fix it! They unbundled my service for pricing and were unable to calculate an accurate bill.
I was required to pay to keep the services on with the assurance that they would correct the issue and provide me with the appropriate credit. Finally, 3 months later I received an additional invoice for $480 and phoned to complain. I refused to pay it. A supervisor, once again, acknowledged the error and promised to fix it. This was just days before they turned off my service.
Today I filed a complaint with the Federal Communications Commission, the Better Business Bureau, and have posted here and sent a letter to the editor of the local Sun Sentinal in South Florida. I am sure that I will eventually receive the credit due but would warn any buyer. The service is inadequate and the employees demonstrate the utmost in apathy furthermore I found everyone from the entry level phone rep to the supervisors to be incompetent. Unfortunately, they have a monopoly in Parkland Florida leaving no alternative.
How great of Lowes to pride themselves on a gurantee competitor Price Match. However, they are NOT willing to price match their own Store. That's right one Lowes has one price and the other Lowes a couple of miles down the road has another price - and guess what - they will NOT match it. So - I will take my business to your competitor instead.
I called around 3:30pm to order from a "corporate flyer" Domino's mails out. I advised the person by the name of Hery that answered the phone I had a coupon and read it to him word for word. I advised him it was for a large pepperoni feast pizza at $13.99. He asked me for the code on the coupon and I am familiar with that usually printed below the price but this set of coupons that I received in my mail did not have them. I advised him there was none he was aggitated and stated he didnt know but I had to give him one for him to continue to help me. I explained after he kept repeating himself over and over. I exlained look Hary I do not have a # to give you but your more than welcome to take my whole sheet of coupons sent by Domino's for your other customers when you come to deliver. I cannot make one up for you? Well he continued to be upset and stating he didnt know or cared. I informed him look Hary Im trying not to get upset I understand you dont care nor want to deal with it but I am not making this up. He stated he didnt care he was tired of talking to me and hung up in my face! I called back spoke to Cindy which went on to place my order and knew that those set of coupons did not have any codes. I asked to speak to the Manager which was never there by the name of Demetri. I called several times back asking for him. Left him a message and do you think I have received a call back? No I have unfortunately yet to receive such call.
I have been a T-Mobile customer for five months. My daughter has had her phone replaced twice due to malfunctioning keys on her Nokia phone. The second time we had it replaced the customer service person said "you are lucky we are replacing the phone". My wife and daughter's phones have had regular SIM card failures during recent months. T-Mobile suggests we replace the SIM cards... $40 our expense. I feel T-Mobile should provide equipment that works or replace it at no charge for the first six months.
Did not realize I was entering a 2 year contract until after the installation. They tried to charge me more than the advertised price. Installers did not know the digital video recorder should have 2 cables coming in instead of 1. Reported continual loss of signal and they sent someone out who moved the satellite dish but did not fix the problem. 2 more crews came out before the problem was corrected. The installers are contractors who argue with DirectTV right in front of you. One of them asked my daughter for her phone number.
When I moved, the installer did not show up until 10pm, did not know what he was doing, and left around 11:30. DirectTV kept cutting off my service even though I was paying $90 a month. After an hour on the phone they determined that I had changed plans but and they were charging me for the old and the new plan. I asked to be let out of my contract 3 months early. The representative took my information and said someone would call me back. Guess what. You got it, no call.
By far the worst customer service I have experienced in my 55 years.
I noticed on a recent Best Buy Credit Card Statement that Bets Buy 'allowed' me to go over my credit limit by nearly $800.00 dollars. When I called and asked how this could be possible, the response was that Best Buy did not want me to be embarrassed at the point of sale.
I responded that Best Buy should be embarrassed by engaging in this type of practice: collecting more on late and interest fees. Nothing can be done. I am going to get caught-up and zero-out the balance.
It is no wonder why the nation is in such a crisis: a balance between undisciplined consumers and unscrupulous creditors.
My 45 day old Samsung LCD TV broke in early July. Since it was under warranty, Samsung told me to ship it at my expense($18.39 on 7/11/08)to the service center. The TV came back just as broken as when I sent it. I was advised to send it back a second time at my expense ($18.39 on 7/23/08). The TV came back fixed, but I sent a letter of complaint on 7/23/08 saying that they should reimburse me for having to ship it a second time. I received no response to that letter. I made follow up phone calls on 8/27/08 and 9/22/08. Someone finally called on 9/27/08. When I returned the call on 9/29/08, I was told they do not reimburse for shipping, but that they could extend my warranty by 8 months. While I am glad about that, I still feel they should reimburse me for the second shipping expense, and for my trouble in having to hound them for 3 months. I would be unlikely to purchase a Samsung product again. 10/1/08 - One day after I originally posted this, Samsung called and offered to reimburse me for postage for the second shipping instead of the warranty extension. I took the money, although it would have been nice if they had offered both.
My bank account was double charged for overdraft fees. This is not the first time this has occurred, and on previous occasions, I simply called customer service to get the erroneous charges reversed. However, this time, the representative I spoke with refused to refund the charges. She told me that money for 'pending transactions' was 'set aside' until those transactions cleared. This lowered the available balance, and when additional transactions went through, the account was assessed overdraft fees. The overdrafts were deducted from the money that had been 'set aside' for 'pending transactions'. Then, the 'pending transactions' went through and more overdraft fees were charged to the account.
In all, there were six overdrafts and the account was charged for twelve! I have filed complaints with the Better Business Bureau and the Federal Trade Commission. In addition, I will be closing my Bank of America account asap. I'm sick of their shady practices and 'creative accounting'.
From June 11 - Sept. 23 we have had 8 service calls, one of which was sent to my mother's address in another part of the state and one of which because a wrong part was ordered. The other 6 calls were either to install a part or order a part. In a brand new refrigerator, we have had to replace the evaporator motor, control board and baffle, gaskets and misters, and the end is not in sight as we have been told they have had many problems with the dual control refrigerator.
