To put it short, I have waited way past the delivery date for this package and had absolutely no help from the co. I've sent emails with package number and my email address and given them my home phone, but nothing except the 2 same emails saying that my package was on backoreder but would ship out the next wee and delvered within seven days. That was long ago and still no delivery no tracking number.
I went to the Apple Store on Boylston St in Boston, MA. I was told by the employee there that I could purchase two IPhones, one for me, and the other for my daughter who lives in California. I was told that I could purchase two activated IPhones with 617 area codes and be on the family plan, and that my daughter could change the phone number to a preexisting California phone number at a California ATT store. When my daughter tried to change the number at ATT in California, she was told that she could not have her old California number and still be on the family plan. The only way they could give her old California number was to take her off the family plan and give her an individual plan.
This information completely contradicts the information provided by the Apple Store in Boston when the IPhones were purchased and constitutes a misrepresentation of a material fact upon which I relied.
I called ATT on three different occasions over the span of one month, and this matter has still not been resolved. Twice I was told that a supervisor would call me back, but I never heard from anyone. I also called Apple and was told that there was nothing they could do. I have been a customer of ATT for over nine years and I am outraged that they would be so unhelpful. Now I have two individual plans which are costing me an additional $1559.76 over two years, which is the length of the contract that I signed.
HE Agency or High-End Agency or HE Entertainment and Louis LaRaz AKA Louis Zarel are Frauds and Scam artist.
HE Agency has no physical address and no telephone numbers. NO business is listed in CA under any of the fraudulent names Louis uses. He uses illegally uses the trade mark pending symbol next to HE Agency (TM). No listing or filing with the US patents and trademarks for any of his business names...Another Scam.
He also uses an "800" service to hide his cell phone number.
Louis is a Coward and a Fraud who steals money from young women and men with the promises of work in their trades. He has not only ripped us off we have met others he has ripped off money or didn't pay for services.
Louis is a Con Man, Coward and a Theif.
I bought a two seater sofa from IKEA. The sofa turned out to be broken. The frame was slightly tilted to one side. I went to the store and asked if they can pick the sofa from my apartment. I told them that I'll pay for the transportation. The associate at the store filled out a work order with all information including my credit card info and told me that the store would not charge me for transportation and that some one will call me next day to arrange the pick up and once they get the sofa the full amount would be transferred to my credit card the same or the next day. However, no body called me and after several days I called the store to ask if they will send any one to pick the sofa. The associate on the phone told me that some one will call me with 7 days. This did not seem too convincing to me so I went to the store in person where this time they told me that I have to pay for transportation. I told them I had already offered to pay, but the associate said that I don't need to pay. Any how I paid the transportaion fee of $70 plus tax. The sofa was picked after two days. Once the sofa was returned, I did not get the refund. I called the store and the associate told me that it takes 48 hours for the refund. After more than 48 hours, I still did not get the refund. I called the store again and this time they told me that I have to go to the store in person to arrange for the refund. I told the caller that already had provided all the info including the credit card info, but the associate said he can not help me over the phone.So I went to the store and asked for the refund. The associate went somewhere back in the store and returned after 45 minutes. The associate told me that the driver who picked the sofa did not enter it into the system when he returned to store so thats why the refund got delayed. This time however he said that I'll get the refund in 48 hours. Finallyy when I got my refund it was $543.76 whereas I had paid $599 plus tax for it. Again I called the store where the associate said he can not help but can transfer me to resolutoins department. I kept holding for more than 30 minutes and no body answered, I called several times and the associates kept transfering me to resolution department, but no one answers from there. This is IKEA and their customer servervice!. I had to fill the same form 3 times in store for a simple refund. When ever mentioned that I had already filled the form, the associate asked me "where is it"?I don't know where to file a foraml complaint against IKEA for my full refund.I will send a copy of this complaint to Better Business Bureau as well. I would like to advise others not to shop at IKEA.
Oldsmobile alero has an issue when it reaches a certain mileage that it has a security alert that will not allow the car to start-you have to leave the key in the ignition for 10 minutes to reset the security feature-this is not acceptable- this happens at least once a week to me i have been late to work not to mention being at a gas pump and cant move for 10 minutes-have talked to several other owners that have the same problem-why is there not a recall!
I tried Earthlink's wireless service they offered in Philadelphia. After I ordered the service, I had problems not being able to get access to the Internet or it taking FOREVER to load. I called Earthlink about five times about the issue and then canceled my service a few months after not bring able to get online.
Every time I would call to cancel they would keep me on the phone with a customer service rep and ask me to keep trying the service. This happened at least four times. I would call to cancel, they would transfer me to a sales rep and offer me another month of their crappy service. They suggested a modem would correct the issue I was having. They offered to send me the modem for free to try it out. I agreed.
The modem came and so did my credit card bill. It turns out they actually charged me for shipping the modem on my credit card (when they said they wouldn't charge me) and additionally they were charging me for an extra user (the extra user, by the way, had my name). I disputed the charges with Earthlink and they removed them. I was so displeased with their service and mess ups with my bill that I canceled again and returned the modem (unopened and unused) to them. Since then they have sent me bills for the modem stating I owe them for it. I have written the Earthlink several times stating I returned the modem to them. They have now sent my case over to a collection agency. I am concerned that this will affect my credit. And I am refusing to pay this bill since I returned the modem to them.
Earthlink has showed incompetence as an Internet Service Provider, and obviously has some management/billing problems. Their customer service, while friendly, does little to resolve issues and seems meant to prolong the agony of the customer provider relationship.
I signed up for a free trial offer of acai berry supplement for the cost of only $4.95, I have never received anything and now they are billing my credit card under different names for $97.45 and another charge of $9.95 for pricelimbo.com...
This is a total scam and do not sign up for anything with them... I have canceled my credit card... filed a dispute with my credit card co and plan to call them tomorrow and want my money back as I got nothing for my free trial let alone the additional charges for product...
Do to the economy work has cut back on hours and jobs have been lost. When trying to work with wells fargo on a modification, do to the lower value of my home and the lower income. the statement i received was "you can send in papers but, if you make your payment, it will kick you out of the system. They want me to use every bit of my saving, what little is left. They don't want to help the people that are trying. They only work with though that are delinquent. They want me to screw up my credit scores, that i worked so hard to keep.
The worst place to go is McDonald's!
I went over to SEARs to buy a lawnmower for my land lord. I wanted to get a model that didn't have a rigs engine on it. They had one that I wanted to buy but the sales person wouldn't sell it to me. The newer model switched engines. So, I was stuck buying a less priced poorly built mower. That pissed me off because the older model had a better warranty on it. Why not sell the older model to make room for the newer model that will take the place of the older machine? Poor staffing made the problem worse. And the time it took to get the mower out of the store was longer. The owners' manual was missing and it took me almost a month to get the new manual.
Misrepresentation of Beauty Rest Mattress set, by owner.He assured me his rep.said was identical to mattress I liked at macy's.Manager Hung up when I called to express dissatisfaction with furniture delivered, refused to take back night stand that I had not seen in person and dislike because it was not tall enough for bed with mattress, bed frame delivered without hardware to assemble bed frame, mattress was not the same as the mattress (in regard to it'sconstructiom, which I discussed in length with Manufacturer of Beauty Rest, to make sure I was correct), technichian, sexually harassed me on day of deliver to assemble bed frame, who kept my cell phone number and called me again next day, September 20th, to ask me again to get involved sexually after the first time I said NO!
This all started two days ago when my computer AC adapter crapped out. I called dell to order another on since I tried to order online and was told they were having technical difficulties getting orders to go through electronically. I talked to a woman named Rona or something like that, I couldn't understand her, and she sure as heck didn't know any english which left spanish, I don't speak spanish, however I speak six other languages. I could not find one we both knew.I told her three time I was purchasing an AC adapter for my personal laptop. Another word I don't think she knew, laptop. I hung up with her, this was on tuesday mind you. On wednesday I received my adapter only to find out it is the wrong one. One must wonder about the intelligence of a business when someone gets an adapter for a camera and a laptop computer AC adapter mixed up. So last night 10-8-08 I call dell, this time I talk to Mae, another idiot who doesn't speak english for crap, but she at least knew what a laptop is. I tell her to rush deliver it, well they will rush deliver it but they won't ship it until the 14th of october.Of course it is their mistake, I am a student, I was working on a paper when my AC adapter quit on me. I use my computer for everything, I can't function without my computer. So I am telling the sales rep, Mae about the dilemma here all she says I understand I am a student. I don't think she does, so I am here now explaining to my professors and the entire campus that I am going to fail my test that is due tomorrow all because dell can't hire English speaking emplyees in the American departments of the company. They made a mistake, a 27, 000 dollar mistake, as I am a 4.0 student, my scholarship will not allow anything less. So therefore this test could cost me a 27, 000 dollar scholarship all because of dell. And what Mae have to say about this, "I'm sorry, I understand I am a student too, but it will ship out on the 14th." I am planning on getting a new computer I am planning on spending an ungodly amount on this new computer, guess what company it will not be with now.
I ordered a free trial of a product for shipping of $4.95. They have a box that is already checked to order additional product at $45+. Not only do they sneak this in but it is a monthly recurring charge. It is almost impossible to get a live person on the phone. Included with the order is a statement that if you return the product without their aprroval with a code it will be refused. If you are lucky enough to get a live person to give the code you will be charged a restocking fee. I tried calling yesterday several times and held more than 30 minutes and never got a live person.
Beware of fine print, that does not exist. I tried to redeem my miles for credit toward a airline ticket. The ticket was $444., the mileage reward on Capitol said that up to 35K points would entitle you to up to $350.00. They changed their story when I tried to cash in on my points. I was told that since the ticket was over $350., it fell into the next catagory and I required an additional 11K points. I advised the cust. rep that I was only seeking reimbursement for the $350., not the full price of the ticket. They would not honor their committement. So, I've got enough points for $350. reimbursement, but Capitol One will not honor it.
I cancelled my account with Earthlink in August having lost my primary carrier account. Instead of Earthlink cancelling my account, they charged my account DSL account for the next month. To make matters worse the charged the following:
09/09/08 Sep 9-Oct 5:Unlimited Dial Up .87 21.95 19.10
10/06/08 Customer Appreciation 1.00 3.95CR -3.95CR
10/06/08 Oct 6-Nov 5:Unlimited Dial Up 1.00 21.95 21.95
09/09/08 ADSL Reactivation Fee 1.00 99.95 99.95
New Charges: 137.05
________
BALANCE DUE: 137.05
You have to call thier customer support in **The Phillipins** talking to this fraudulent company who will tell you that the problem is too technical to explain!
** BE WARNED AND STAY OUT OF THIS AS FAR FROM THIS PACK OF THIEVES!
Bought this computer from Beachcamera.com. The keys on the keyboard did not work out of the box. Beachcamera.com does not exchange defective computers. I called Acer and they told me to ship it back to Acer for repair. Well $20.33 to ship it and 3 weeks turnaround for a brand new lemon.
Priceline's ratings of New York hotels as 4 or 3.5 stars was highly deceptive. I wound up with a reservation for a very very tiny room in a 3.5 hotel described as "upscale plus". Nonsense! The room is 144 sq. ft., that's 14X10. Customer reviews confirmed the ridiculous size. Priceline does not give you the option of rejecting or choosing hotels. You are completely dependent on their categories and choice.
I attempted to upgrade through the hotel (The Hudson on W. 58th. St.) I was told Priceline has to handle it. I phoned Priceline. They told me the hotel has to handle it. I phoned the hotel back. The very nice reservation clerk said, "I knew that would happen. They tell you that if they think you don't know what you're doing. You have to insist that they fax your request to regional otherwise they won't help you and even then they might not, but they are supposed to do it." I phoned back Priceline. Their computer was down and their customer service rep was all but unintelligible due to a foreign accent. I will continue my complaint procedure to as many receipt points as are available on the web.
On Oct. 7, 2008 I discovered while looking over my Earthlink internet invoice a charge of 742.32 that had been taken from our checking account on Oct. 6th according to the invoice. I was not sure why I had this charge so I called Earthlink right away to find out why. The lady I spoke with told me that I received an email on September 6th stating I should check with my phone company that there may be a charge for the use of this number. I explained to the lady that my computer had not been working properly and had been in and out for repair and that I never saw that email. What had happened was after I got my computer back and was trying to get things reinstalled due to a new hard drive being put inI found that out that my local access number (Glenwood, IA) was being disconnected, so I called Earthlink to get a new number because I couln't find one on the website. The evening I called I explained I to the representative that I losing my local number and needed to know what number my new local number would be. Therepresentative gave me a 1-800 number to use, they never said anything at that time relating to a possible charge to use this number. So now the I talked to on Oct. 7th explains that I was charged .10 a minute to connect using that 800 number and that I was made aware of this and that it isn't Earthlink charging me this it is my phone company. I then asked the lady who I needed to talk to to dispute this, she told me my phone carrier. So on Oct. 8th I called Qwest my phone carrier to question them on this charge. The Qwest representative explained that my phone number was not linked to this 800 number and that the charge was not coming from them. While I am on the phone with her she calls Earthlink and we did a 3 way call to see what we can find out. Basically what we were told was that the charge stood and it was non refundable, but she could refund the 27.90 for my unlimited dial up service. We asked to talk to her supervisor and ended up being hung up on for whatever the reason. Now tell me who in their RIGHT mind would continue using a number that you are being charged .10 a minute to use. My bank is in the process of disputing the payment. After looking further at the invoice...119.07 minutes at .10 a minute is 11.91, so from the looks of it I was charged $6.00 a minute for internet service.
I am very appalled at the lack of Customer Service when I called to inquire about a Service Repair Appointment scheduled for Friday 10-Oct-08.
At 4pm I called the 1-800 number to enquire when the Service Technicaian would arrive (I had been told 1-5pm). This was the second appointment I had made as a previous ( Weds 08-Oct-08 ) appointment was not kept by the Service technician.
When I called and spoke with the CSR (Ivy) I asked her to connect me with the Service technicans manager to confirm the appointment. She put me through with a person named Lisa, who stated the Technician would be at my home after 5pm. When I asked her if she had spoken to the technician directly she stated "No", but the system was telling her the Technicians route. I asked her if she was a Manager, and she stated she managed the route. I stated that my question was very explicit was she a "Manager", if not I wanted to speak with her Manager/Supervisor. I wanted to ensure that I was speaking with Management staff to ensure my appointment was kept. I asked her if she had spoken directly with the Technician to confirm the Appointment and she said "No". I asked her to contact the Technician directly. At this point I could hear her tone and she was getting angry and frustrated. Next thing I hear is just a dial tone.
Lisa had hung up the phone.
Despicable Customer Service Attitude.
"Ivy" was on the phone during my conversation with "Lisa".
I am extremly disappointed with:
a) the Customer Service Representations at the 1-800 Call Center.
b) lack of Repair Service Center at El Cajon, in keeping its committed timeframes.
My time is valuable to me, it is obvious to me that it is not valuable to Repair Service Center in El Cajon, CA.
I put in a reservation for a rental car on Sunday, Oct. 5, 2017 to pick up on Friday, Oct. 10, 2017. I put in the reservation thru the 800 # thinking everything was going to be fine, since this is the first time we do business with Enterprise Rental Car. Just to be sure we did have a valid reservation, We called the physical business location where we were scheduled to pick up the car to confirm the reservation and they confirmed. Now the nightmare begins...On Friday, My Wife and 7 year old son arrive to Enterprise in Sugarland Tx (Manager Name AJ) to pick up vehicle and to pay, My wife hands the employee Our Visa Debit Card and they plainly refuse it stating there policy is only to accept Credit Card or my wife will need to have a utility bill with her name on it in order for enterprise to accept a visa debit card. What? Your telling me a lousy utility bill is more valuable than a TX DRL ...Makes no sense.I completely understand company policy, however we were never informed by the 800# Rep on Sunday or when we confirmed on Wednesday that we need to bring a credit card or utility bill. By the way, we do own credit cards, however, they stay at home and we prefer to pay cash for everything using our visa debit card. We escalated it to AJ the manager and he was no help at all.. just to require my wife to drive back home ( 20 miles away) and either bring a cc or utility bill. I was extremely unhappy with the manager not to offer any other alternatives and this is definitely the last time we do business with Enterprise. If we would have been properly informed we would of been prepared. I called the customer service number to complain and after telling her my story, she passed the buck to someone else and again I had to explain my situation again. I spoke with a rep by the name of kevin in the St. Louis Help desk who was completely unprofessional and rude. I asked for AJ's District Manager's name and phone # or Corporate ph # and he refused to provide this to me. It is ironic, when Enterprises Customer Service Reps answer the phone they say" Thank you for calling Enterprise where Customer service is a way of life" ...OBVIOUSLY THIS IN NOT TRUE FOR ENTERPRISE RENTAL CAR AND THEIR CUSTOMER SERVICE TRULY DOES NOT REFLECT THIS. PLEASE, IF ANY ONE WHO READS THIS NEEDS TO RENT A CAR, DO NOT CHOOSE TO DO BUSINESS WITH ENTERPRISE RENTAL CAR...PASS IT ALONG!
I was a customer of Verizon for 4 years, using their basic home phone service & their high-speed DSL. When I needed to move around April 2008, I contacted them 4 weeks in advance, ordering my phone service to be moved. The apartment I was moving into was in a building right across from the building where the old service had been installed, which is to say, it should have been very easy to complete this job.
So when I ordered the transfer of the service over the phone, the agent at the other end assured me she had everything down & the service would be working at the new residence by a certain date.
We moved to our new apartment, but there was no sign of any life in the phone service. My husband & I incessantly called up their customer service number, at times holding for 45 minutes ( has anyone noticed too that for such a huge utility company, their customer service department works only 8AM-6PM MOn-Fri). At one time, the rep at the other end explained that the delay was because they had transferred the line to another address in another STATE! So while Verizon bumbled their way through their own mess, our small home-based business suffered as now we had no access to phone or internet.
After 3 weeks of this, I called them up to cancel the service. After a month of cancellation, I got an invoice from them for the phone service. Again I called them up & informed them that the service was canceled due to their ineptness. The rep at the other end told me to ignore the bill as the account had been closed. This was in Jun-July of 2008.
In Sept 2008, I got a bill from a third-party collection agency demanding $99 towards Verizon phone charges. Again I spent 2 days pursuing Verizon. I was transferred from one ignorant fool to another, each one taking me on a different spin. The final two agents at the other end then turned aggressive on me, stating these charges were due, & I had to pay them up.
I then realized that Verizon to cover their sloppy work methods & ethics, simply does not leave a paper trail. You just HAVE to call them up to resolve anything, & of course, there is no trail left there.
I would now like to not only dispute the charge, but I would like to file a counter-charge against Verizon for harassment & the loss to my business for over 4 weeks from their inability to provide phone & consequently internet service.
This scam is even WORSE than those complaints in 2006 I read about. I called for several weeks to get an RMA number (whatever that is) to return my unused product and NOT be billed but was told every time the "system was down" and to call back. I would NOT be billed. WHATEVER! There is no system! They billed me anyway. I was told to send it back with a tracking number. I was still billed. I found out the address is an old abandoned warehouse. I CANCELLED MY CREDIT CARD IMMEDIATELY before they could charge me another $70. These people MUST be stopped. I can't believe this has gone on for so many years. I am reporting this to the FBI.
For the last two months we have repeatedly been promised that our internet will be fixed. We were told by the tech, that they would be by on two different occasions to fix it. The line to our house is bad, and it continues to be slow and spotty, all we need is a new line to our house. We even stopped by the atascadero CA store and was promised a call from the manager, No call ever occured. Our next step is to switch providers, and ask for a refund. I intend to let everyone I know. online and otherwise, what poor customer service Charter provides.
I just got my Verizon bill for the month of October, 2008 and there is a charge "on behalf of [protected]" by OAN Services, Inc. The charged call was never made and I have no idea "who" this [protected] is. I note there are multiple complaints against OAN for this identical fraudulent action. I am filing a complaint with the Washington State Attorney General and refuse to pay the charge. I am also CANCELING my Verizon phone service. I've had enough with their cr*p!
First day, i checked the tracking record on the DHL website and it showed my speakers were to be delivered that day. So i canceled an appointment and waited for the speaker set at home until 3pm when i got a DHL Shipment Notification by email. It told me they delivered to my place but nobody was at home; i discovered that the driver went to my neighbor's place and left a notice on their door since THEY were not at home. So I phoned DHL immediately and told them they went to wrong place and they said they could not contact the driver but left message for the driver about this event ; the rep. could not do anything more even she admitted a mistake and said she would get back to me. But NO ONE called and the day ended. I could not believe how poorly they managed this. It sounded as if nobody knew anything and they didn't do anything to correct the mistake.
In the morning of the second day, I phoned DHL for more details, as no one yet had called. The person told me they could not know anything until 11am and could not determine where the shipment was and when it would be delivered. After 11 am, I phoned again they told me the "Same" driver would PROBABLY deliver it around the same time but they could not confirm the time since again the driver was unreachable; furthermore the clerk confirmed that the driver knew about the previous day's mistake. It was quite frustrating that I waited for something but I didn't know when they would come a second day in a row; I could not go anywhere because they said they would not call me by phone or anything before they come. So I therefore stayed home again. Much to my surprise, I received a DHL Shipment Notification by email. It was "Shipment delivered". It was NOT delivered at my address; in disbelief, I went outside my house and checked in case the package was placed at the door. Nothing was there so i phoned DHL again for this problem. They told me somebody signed it for me and took my package. (The signed was just some dusk point) I don't know what happen and what i could do because DHL could not help me the only thing that they could do was leave a message to the driver again. My shipment was either lost or stolen but DHL could not help me because they could not communicate with the driver and ask what's going on. I asked to speak to a manager but to no avail. Again i was to be called back. No one called back.
Please don't use DHL, if The driver know the package is worst few cent. The driver will steal it for themselves.
