The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Easy Saverunauthorized charges

Same story here !! I am a victim of this unauthorized charges practices as well. I ordered flowers on March 09 at ProFlowers.com. I've just noticed that I was being charged $14.95 for 5 months by this Easy Saver thing since then.

I just contacted Easy Savers at [protected] and simply told them I never enrolled any membership from them and wanted all previous charges refunded to me. The lady I spoke with didn't give me any resistance which I was quite surprised about and said they will stop charging me from this month and the refund should be all in a total reflected on my next statement (Sept). She also gave me a confirmation code for reference. Let's see how this refund goes and I will come back here for another complaint if I don't get my refund by next month.

I am so disappointed about Proflowers.com and hesitated to purchase from them again. They should have do sth to stop this going on as they've already received so many complaints or reports about this !!!

Thanks everyone who had posted a complaint about Easy Saver and shared with your useful story on getting the refund.

Responses

  • Ja
    Jamel Ford May 08, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I notice on my bank statement online that ESI aka Easy Saver put 3 different unauthorized charges on my account 2 days in a row for $19.80 each time. I call the Bank cause I had never heard of this company before and they are disputing the charges for me and hopefully I will get my money back. The main thing is I don't keep any extra money in this account and if I didn't have the amount they took it would have sent my account into over draft causing me more money for over draft fees. How can this company get away with making these charges on your account when you have never heard of it?

    0 Votes
  • He
    Heather Nunn May 09, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I just realized I have been charged for the last ten months and because of it my bank account was overdrawn twice. I called the company and was told my information was given to them by Bargain Network. They offered to pay back two of the charges, then after much complaining and speaking with a supervisor I was offered eight refunds. I said that I want all ten since I did not receive anything from their company so they are doing an investigation of with bargain network. If it is found it was a legitimate sale I get no money back, if not I get all ten payments refunded so it is defiantly worth calling. I also saw a fraud report for the company on fox news, so if I loose my money I will follow up with that.

    0 Votes
  • As
    Ashley Jun 09, 2008
    This comment was posted by
    a verified customer
    Verified customer

    The same thing happened to me. I seen 3 charges to my account with esi* easy saver, home source, and american leisure. They all charged me $19.80. I cancelled my card and then spoke to my bank to dispute the charges. Then I found out that when i subscribed to a bargain network trial these companies got info, Bargian network claimed I agreed to the charged and said they even had my voice on recording. I told then i was filing a suit with my bank for fraud, they then told me to call [protected] I called and spoke with a very polite women and Easy Saver agreed to credit my account for all 3 charges and cancel the accounts i didn't even know existed.

    0 Votes
  • Ja
    jane Jul 04, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I purchased flowers for Mother's day for my mother in law. I noticed a two charges on my credit card for 14.95 by easy saver. I did not recognize these charges. I went on line and found other people with similar complaints. I remember applying for a free shipping of some sort, but never did I want to become members with easy saver. I don't even know what they are about. I called pro flowers and they told me to call back Monday and will do a three way call with easy saver. Well see what happens but I want my money back total of 30 dollars in charges. If they refuse I will threaten them with BBB and the media for their fraudulent ways of tricking people and making charges. I will never do business with pro flowers ever again!!! One more thing, when i called my credit card company they gave me few suggestions. Call with cell phone to get evidence you called and also get account cancellation number and who you spoke with as well.

    0 Votes
  • Ka
    katherine wentzel Jul 04, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Bought flowers with pro-flowers also and some company called easy saver stole my account information and billed me 14.95 directly from my account. Do not buy from pro flowers. I did not authorize easy saver-whoever they are-to bill my account for anything. I do not know what they even sell or what service they claim to provide. I just noticed this, but i will go back and see how many months they have been charging me. BEWARE!!

    0 Votes
  • Kb
    K. Baines Jul 15, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I wanted to add to the bad business practices by Easy Saver. I've noticed that the majority of complaints are from the partnership between Easy Saver and Proflowers.com ; I made a order, that was eventually returned, from Blair @ Blair.com for mother's day, and unknowingly they signed me up for the 30-day trial with Easy Saver. I don't even know how/what I selected to get thrown in this mess, but I (thankfully) caught it 1 day after it was charged. I spoke with "Kimberly" at Easy Saver and was promised a full refund, and immediate cancellation of "MY" account.

    May I suggest, those of us that do a lot of online shopping, check your credit statement regularly (at least 1 or 2 times a week) to avoid being screwed by these bad business partners...

    Stay away from Blair and Proflowers and if you must shop... JUST SAY NO!

    0 Votes
  • Sh
    Shari Jul 15, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I have been receiving charges against my Debit card for a few months from this mysterious company like many of you have. I know that I never signed up for any saving club but did order flowers from Proflowers.com. The only refund I was offered was a refund of the current month. I guarantee that I will never, ever order from Proflowers.com again and am disappointed to see that they continue to allow this service to advertise on their site. I used Proflowers.com through the MyPoints site and am also very disappointed with them that they allow this to happen on a site that is so good. I hope that others who have this problem have better luck getting a refund than I did.

    0 Votes
  • Le
    Lesley Aug 01, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I purchased clothing online at Blair and and Easy Saver started charging me $14.95. I telephone them and they stated they will refund my charge and discontinue the service that I never signed up for. Beware!

    0 Votes
  • Bo
    Bob Aug 26, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I started receiving charges from Easy Saver about 3 months ago. I didn't know what started it until I read a few other complaints in this forum and tied it back to ProFlowers. The interesting thing is I opt out of every upsell and service they offer, so I'm still trying to figure what I missed for them to automatically start charging me for this apparent member benefits service. I think it might be from a promotional code I heard on the radio which I submitted for a discount on my first order. But I was never warned of a monthly member fee.

    I will be calling today to stop these charges and try to get some of my money back. Wish me luck.

    0 Votes
  • Ev
    Eva Sep 04, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I got duped too. They got me for four months before I noticed. $1.95 service charge, and then the monthly $14.95. I called and said I just wanted to cancel caude I never use it. No sense getting into a screaming match with them. Besides, when I called there was a 25 minute wait. Wonder how many other folks were doing the same thing. Look at the fine print if there is any (none in this case). Pay extra attention to your bank and credit card statements. You'll be amazed how many more companies there are like this one.

    0 Votes
  • Me
    Melissa Sep 04, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I too order from Pro-Flowers and also have been charged a fee for the last 3 months. I called my Credit Card company and they are refunding the money and disputing the charges.

    0 Votes
  • Pa
    Paula Sep 13, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I too purchased flowers from Pro Flowers only to find the mysterious Easy Saver charges on my bank statement. Not knowing where these charges came from, I found this website confirmed my fears that my card is being charged for something I did not sign up for. I don't know what Easy Saver claims to offer for the fees it is charging everyone but one thing I do know is that it is NOT saving me anything. How disappointing to have to walk away from Pro Flowers, they seemed reputable. (Sorry guys, but you lost my business too.) Because it is the weekend I am not able to make contact with Easy Saver to demand they return the money they stole from my account but I will be on it first thing Monday morning.

    0 Votes
  • Pa
    Paula Sep 13, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I too purchased flowers from Pro Flowers only to find the mysterious Easy Saver charges on my bank statement. Not knowing where these charges came from, I found this website and confirmed my fears that my card is being charged for something I did not sign up for. I don't know what Easy Saver claims to offer for the fees it is charging everyone but one thing I do know is that it is NOT saving me anything. How disappointing to have to walk away from Pro Flowers, they seemed reputable. (Sorry guys, but you lost my business too.) Because it is the weekend I am not able to make contact with Easy Saver to demand they return the money they stole from my account but I will be on it first thing Monday morning.

    0 Votes
  • St
    Stephanie W Sep 19, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I was also charged with unauthorized charges onto my account through Easy Saver! I had one charge for $1.95 and then three for $16.95 every month after that! I called and after a 30 minute wait, I talked to a man and told him about this and he said he would credit one charge back to my account. Then I told him about this website and gave him this whole story about how I was going to go to the Better Business Bureau like a lot of other people on this website, and he immediately offered to refund ALL CHARGES!

    0 Votes
  • Ti
    Timothy G Brassard Sep 20, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I am beening charged 12.95 for something .I have no idea what this charge is for and I will have to go through my bank records to see how long this has been going on.This charge occurred on 9/5/08 and I have been incurred an identical charge by American Leisure on the same date and again I have no Idea what this is for either.

    0 Votes
  • St
    stacey Sep 22, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I have charges on my card i did not put on it, it was on there 2 times in the total amount 40.00

    0 Votes
  • Ma
    matt Sep 24, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I have no idea who these companies are or what they do for people except take money from them without you knowing. I just checked my bank account and had two $16.95 charges for easy savers and american leisure which I do not know anything about. I got the number to call which is [protected] to see what was going on and they told me I signed up fot these services when I ordered a FREE ebay start up kit. So I asked her how was I supposed to know if I dont get anything stating that I am a member. How can I even use what you offer if I dont know what you do or how to use it. She stated that I should have canceled within 30 days of the trial period. WHAT TRIAL FOR WHAT!!! What am I tring lady!!! She said calm down and she would refund my money for both american leisure and easy saver. we will see if it happends. I asked her how can you work for a company that steals money from people and she said is that all I can help you with today. She knows what they are doing.

    0 Votes
  • Ha
    harold Oct 01, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I ordered air tickets for vacation and I correlated the four charges from easy saver and American Leisure in July and August, $16.95 each to an air ticket wholesaler. I associated them with the with the travel wholesaler from whom my agent obtained the tickets and warned them that unless they were cooperating with these two companies, they must have broken into their computer system and got my name, credit card number without them knowing it. Just how do these people get this information? When you call them at the numbers on the credit card bill, it is unlikely to talk to anyone because they are always very conveniently busy. My guess is that they practically never talk to the people who are being bilked and most people just give up. My credit card company called them and switched me over to them and I informed them that without a quick refund, I would contact the Maryland and US Attorney generals. I think these people are petty fraudulent thieves, because I was not asked to join their "Club" nor was I informed that I had joined and explained what I alledgedley had joined, and what services do they render. Sooner or later they will get even greedier if they keep on doing this. I called credit card security, cancelled my card and asked for a new one, but I do not know how much protection that is as there are probably plenty of snakes out there living off society by the same or similar MO. I suggest that some person who has been screwed by these people complain to both state and federal attorneys general and send both of them a letter stating your complaint along with everything you can find on the internet. Also it might be good to name the party you suspect that they have stolen information out of their books or computer system. Obviously both Attorneys General probably have jurisdiction over these people because of fraud in intrastate and interstate commerce they may have committed. It looks like the business model they are now using is take a little from everyone and nobody will make a case against them. If allowed crooks start small and attract little attention, but then get greedy for the big stuff. We need well publicized examples of people like that who got caught. Hard labor 10 hours a day 7 days a week, prferabally on a chain gang, would help rehabilitate these high tech criminals. HDS

    0 Votes
  • Sh
    Sherri Lempe Oct 12, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I am horrified that I have been a victim to such a scam as this. I too ordered flowers from ProFlowers and for one year I have been charged 14.95 a month. I thought the monthly charge was from my Health Club and only realized today that it was not. That is when I decided to investigate. I am going to go on the radio with our local Scam Alert and expose Easy Saver and ProFlowers. Shame on you Proflowers...Many people will be made aware of this fraudulent situation. I have yet to get a penny of my 179.40 back. Just notified my credit card company.

    0 Votes
  • Le
    Letty Oct 14, 2008
    This comment was posted by
    a verified customer
    Verified customer

    My card was charged by Easy Saver and I am unsure why. Could you give me the contact information because I couldn't find anything online?

    0 Votes
  • Valerie Oct 15, 2008

    I checked my bank and found that these folks charged my bank $14.95 for something that I know I never authorized. The person Maria asked for my personnel info to verify but I felt she need it to input info and say I gave it to them. I told her no info and cancel now as I'm calling my bank now! She gave a confirmation Number for canceling but calling bank anyway. No idea how they got my info unless Walgreens passed the info on to them. The transaction occurred today. I did not call this company before today.

    0 Votes
  • Sh
    Shannon Oct 20, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I JUST realized my checking account has been billed continuously since March 2008 that $14.95 a month.. and that it has been a scam linked to Proflowers.com... This is so ridiculous... its almost $120 that was disguised as "14.95" a month that i thought was from miscellaneous purchases i had been making! I'm outraged!

    0 Votes
  • As
    ASL Oct 27, 2008
    This comment was posted by
    a verified customer
    Verified customer

    These complaints helped me a lot! I share the same sentiments with those who have posted their comments. I too ordered flowers from Pro Flowers for my mom's birthday and they subsequently charged me with a membership fee...and with my last two credit card billings, I am charged monthly by Easy Saver with the amount of $14.95 which i don't have any idea what the charge was for!

    PROFLOWERS & EASY SAVER are both scam! They should be stopped!

    0 Votes
  • Ar
    archie Oct 27, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Thank God for this website. Last month I was charged $1.95 from some easy saver company. I didn't know what it was but because it wasn't a lot I didn't sweat it. Today I checked my acct. and noticed a $14.95 charge from the same company. I found this website and a number to call. I spoke to a snotty Beth demanding to cancel whatever it was I was being charged for and she said she'll "put in a request to see if I'd get my refund. I called my bank, they refunded me and canceled that card number and sent me a new one. This doesn't make any sense. How do companies get away with that. Goodbye pro flowers.

    0 Votes
  • Sa
    Sara Oct 28, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I am extremely upset with this company. This is my second attempt to stop this company from charging me a monthly fee of $14.95 since Mother's Day. It has been going on for 6 months now and I am fed up. The first time I contacted them through email and they promised they would re-emberse me for the charges made to my personal account. They are afiliated with Pro-flowers (whose flowers die before they even get to you).

    I have contacted them via phone and spoke to Trista Pinsky. Then she transfered me to Joe at ext.4502. He told me that I would be credited on the last 6 charges that were made to my account. However, aside from being charged I was also charged a $35 overdraft fee by my bank. I notified Joe of this as well but he said that he couldn't re-emberse me for it.

    I am disgusted by this company and wish to never here from them.

    0 Votes
  • Mi
    Michele Nov 05, 2008
    This comment was posted by
    a verified customer
    Verified customer

    charged 1.95 never heard of the company, don't have a clue what this is,

    0 Votes
  • Ch
    Chales de Krafft Nov 30, 2008
    This comment was posted by
    a verified customer
    Verified customer

    My wife ordered flowers for her mother last May from Proflowers and
    started to get charged $14.95 each month from Easy Sav er. I just
    noticed the charges up to Nov and Dec. This is a rip off and practices
    related to Proflowers. How can this type of operation continue since
    when you click no it stills charges you?

    0 Votes
  • Po
    Pop Dec 01, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Same thing happened to me. An unauthorized charge showed up on my checking account for $16.95. Easy Savers with a phone number of [protected]. After being lied to more than once by the many different people on the other side of this phone number and also being put on hold for hours and sending e-mails to my bank. The only way to fix the problem and get reimbursed was to cut up my debit card and get a new one. I guess I'm lucky I didn't have to close my account.

    0 Votes
  • Bu
    burmese Dec 09, 2008

    This company charged my credit card originally on October 31 for $1.95 and I didn't notice until a charge for $14.95 was charged to my card on 12/05 all without my approval. I have no idea how they got my credit card number and am quite upset. Who are these people and how do they get people's credit card numbers so they can put charges on them without permission? How do you stop them? I will notify my bank and have my credit card number changed but other than that how do I know they won't get my new number and charge it also?

    0 Votes
  • Li
    Liz Dec 13, 2008

    Easy Saver is a scam and as a company, does not really exist. Contact ProFlowers at:
    Company Name: Proflowers.com

    Address: 5005 Wateridge Vista Drive, Second Floor
    San Diego, CA 92121

    Main Telephone
    Number: 858/729-2800

    Internet Home
    Page Address
    (URL) www.proflowers.com

    Chief Executive
    Officer: Bill Strauss

    Chief Financial
    Officer: Steve Kemper

    Investor Relations
    Contact: Steve Kemper
    Business number: 858/729-2703
    E-mail address: [protected]@proflowers.com

    Public Relations
    Contact: Tracy Benelli
    Business number: 858/729-2774
    E-mail address: [protected]@proflowers.com

    Industry: Internet-based flower company

    0 Votes
  • De
    Debbie Dec 25, 2008

    Charged my credit card $14.95 for unknown services. Called to check, but only got recording. I am reporting this company to BBB, State Attorney's Office and any fraud organizations I can find. DO NOT DO ANY BUSINESS WITH THEM!!!

    0 Votes
  • Sk
    Skroller Dec 29, 2008

    A company called Easy Saver Rewards has been making unauthorized charges to my debit account since January and I just caught it now.

    I just deposited money in my account Saturday and when I checked my balance today (Monday) I noticed a $9 charge from this company that went through this morning. So I checked my past statements and found out this company has been secretly charging me $20 a month for the past year without my consent.

    I called the phone number on my statement (Shows on my account as: ESI*EASY SAVER [protected] MD) and it led me to a sales pitch or something. So I did some internet sleuthing and found a million other people have been scammed by this company. Here is the actual number to call:
    [protected]

    I called and they canceled the account and were able to refund about $70, even though they stole over $300 from me throughout the past year. Now I've finally figured out why I had so many overdrafts but since I didn't catch it until now, the bank can't (won't) do anything about it.
    Furthermore, when I called to cancel and reverse the charges, they informed me that they automatically re-enrolled me in August to keep their "services" at a higher monthly rate.

    Check your statements... There are a bunch of internet retailers that are in cahoots with Easy Saver that will sign you up without consent.

    0 Votes
  • Pa
    Paula Jan 05, 2009

    OMG
    After seeing my bank account I looked up easy saver and found multiple rip offs they not only go with Po Flowers but also with Orientel Trading. Because of them my bank account went into the negative. When I called them and went thru three people they had no problem giving my money back but would NOT give me back the overdraft fees with out...get this...(like I fell off the turnip truck yesterday) me sending them MY bank statement WITHOUT blacking out any information. So they can see that they caused the over draft...

    I called the BBB and went on the website...they have over 200 complaints against them and have a D rating I wonder why they are still allowed to be in business plus they have multiple business names.

    STAY AWAY from these people and get out as fast as you can. AND if you do see the charges show up call and complain and complain until you get your money back. If you complain enough you will get it back..be mean if you have to.

    We have to protect each other ...we are our best defense sometimes...we work to hard for our money for idiots like this to take what little we have left.

    0 Votes
  • Ro
    Ross De Ambrogio Jan 09, 2009

    This is a nonsense company that was inadvertently bundled into a proflowers.com purchase. They are currently being investigated for inappropriate billing issues. I canceled this months ago but it appears each month like clockwork. I just called again to cancel 5 minutes ago and the lady stated it would be taken care of and that it was canceled again. They won't stop billing me for this junk. It started out as 1.95 and moved to 14.95. The dates above are accurate. They have been fraudulently charging me for months. Please investigate.

    0 Votes
  • Ke
    Kelly Wheeler Jan 12, 2009

    I have been charged $14.95 by a service called easy saver for several months. I did not agree to this service, I don't even know what it is! Help, how can I get my money back

    0 Votes
  • Ms
    MSF Jan 28, 2009
    This comment was posted by
    a verified customer
    Verified customer

    Like others, we got "hooked" into an easy savers "subscription" when ordering from proflowers. We finally called the 800# and got them to stop but did not get the funds back from previous charges. If you've ordered from proflowers check your cc and call and cancel if you see the $14.95 easy saver charges!

    0 Votes
  • Su
    Susan Bosworth Feb 08, 2009

    I am also a customer of Pro Flowers and had NO
    IDEA I signed up for Easy Saver. I never authorized anyone from this company to use my credit card number. I can't even fill in the type of business they are because I don't know what they do.

    0 Votes
  • Da
    Danielle Feb 10, 2009

    I have also been charged $14.95/month for the past 2 months...I dont even know what this is! I am going to call and get to the bottom of it and get my money back. Someone needs to do something about this! I never signed up for anything. Isnt it illegal to just be able to take money from someone's bank account? Why aren't the banks doing anything about this?

    0 Votes
  • Bw
    BWS Feb 10, 2009

    Contact EASY SAVE EASYSAVER
    [protected] . They stole my info also, and tried to hit my account...contact Attorney general at this site http://www.attorneygeneral.gov/complaintforms/bcp_form.aspx

    bryan

    0 Votes
  • Da
    Dan R from G-town Feb 22, 2009

    Like many others, I was scammed by Proflowers.com and their association with Easy Saver. After completing my order I was asked if I would like to save $15.00 on my next order. All I had to do was enter my e-mail address. Apparently by doing so I was signed up for a service that for the first month is $1.95 and them more thereafter. I was never informed I was signing up for a service with a monthly fee.

    This is a total scam and it is unfortunate that so many people get mis-represented by Proflowers. When you call Proflowers, they claim they cannot do anything about it and give you the Easy Saver phone number [protected]). They say it was simply due to a banner ad which they have nothing to do with. Well of course they do since their web site causes the banner ad to pop-up.

    Shame on Proflowers for doing this. What I thought was going to be a good deal turned out to be a total scam. Plus their flowers sucked and I complained and they are sending out a replacement set. When the original order arrived they only lasted 2 days and then started to wilt and turn brown. They never opened up. What a crock. I should have paid the $30 more and ordered them from my local florist. At least the money would have stayed in my community then.

    0 Votes

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