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CB Cruises and Charters Princess Cruise Lines Complaints #2-21
Princess Cruise Lines

Princess Cruise Lines review: Refunds incorrect booking

R
Author of the review
1:51 pm UTC
Verified customer The reviewer confirmed their account using Facebook. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

I was not booked a wheelchair accessible room and therefore had to depart prior to departure. Getting a refund customer service was helpful the entire time the ship was departed stating that I had to request it when they came back. Joke on me! when I contacted them after the ship disembarked was told the $560 was non refundable. They have managers but customers are not aloud to talking to them.

Recommendation: avoid this cruise line staff is rude and un helpful

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  3. Princess Cruise Lines emails
  4. Princess Cruise Lines address
    24844 Avenue Rockefeller, Santa Clarita, California, 91355-3467, United States
  5. Princess Cruise Lines social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 09, 2026
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Princess Cruise Lines Category
Princess Cruise Lines is ranked 4 among 27 companies in the Cruises and Charters category
#02 Royal Caribbean Cruises Royal Caribbean Cruises #03 Norwegian Cruise Line Norwegian Cruise Line #04 Princess Cruise Lines Princess Cruise Lines #05 Celebrity Cruises Celebrity Cruises #06 CruiseCritic CruiseCritic

Most discussed complaints

Disembarking
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(opinions to this review)
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