I am extremely disappointed with my…
i am extremely disappointed with my experience using priceline.
I made my reservation clearly stating that there would be 4 adults and 3 children, yet the booking was not made correctly. When my family arrived at the hotel, we were denied the breakfast that was supposed to be included because of the reservation error. As a result, we had to pay for breakfast out of our own pocket for our entire stay.
To make matters worse, we were also forced to pay for an additional hotel room because the reservation was incorrect. I have receipts documenting these extra expenses.
The most frustrating part has been the lack of customer service. I have sent multiple emails requesting a resolution, and my concerns have gone unanswered. When a company makes a mistake, the least they can do is respond and try to make things right.
I expected far better from a company like priceline. Instead, my family spent our vacation dealing with stress, extra expenses, and a complete lack of support.
I cannot recommend using priceline based on my experience. I hope they take responsibility for their mistakes and improve their customer service so that other families do not have to go through the same experien