Priceline.com
reviews and complaints

I was booking a reservation on Orbitz. When I chose the flights and went to pay it asked for all of our info again which is already on file with Orbitz. When I paid it was a bait and switch with Priceline. I had to call American and get our TSA info entered. I then picked my seats. That was a month ago. Trip is this week so I am confirming things. All of my seats are erased.

I used Priceline last week to make a reservation. I was baited and switched with no way out. On 3/12 I entered the date I wanted a reservation at a hotel I already was sure I liked, but I was offered a comparable stay if I took your choice among three hotels nearby for a much lesser price. So, I took a chance. Only when all was said and done the reservation was made on 3/14. Not 3/12.

I called Priceline and was told I had to contact the hotel. I called the hotel and was told to talk to Priceline. Bottom line, you got my money and I wasn't even in that town anymore.

I hate the foul play. I hate the lack of a possibility to resolve the fould play. I will never forget your taking my money. I feel I was robbed without so much as the satisfaction of seeing the robber's face.

I will actively spread my dislike for you and the facts of the case the rest of my life.

Greg Guysinger
817.722.4357

Do the right thing.

I made a reservation in Ruthland, VT . when we arrived and checked in we saw the room, it was smelly and filthy and we were very unhappy so we asked if we can cancel the reservation and leave without being charged later.

I called Priceline, we had Hotel manager (or whoever was on the shift that night) on the line as well. Hotel representative said it will be ok to move out without being charged.
So we did, but next day we were charged full amount and since then I was in dispute with Priceline and hotel and only proof I had was phone call b/c Priceline didn't have any notes in the transcript stating that hotel said it is "OK to check out and we will not be charged" .

I needed that proof but Priceline refuse to share call record or transcript with me with me.

I hate them for that. What is point to have VIP membership with them? All [censored].

Will never do business with them.

on 01/30/21 i tried to book a trip to Las Vegas Nv. I tried to used a flight credit of $587 that I have from my trip to Mexico that was canceled due to Covid19 on 04/09/20. the lady told me I had to pay $175 extra per ticket which was kind of ridiculous to pay $460 per ticket to go to Las Vegas. finally she found a "cheaper" flight that i had to pay only $56 extra per ticket. so I agreed since we already had the hotel booked and when she processed the payment for $109 the system didn't allow to take the payment because she took so long to enter the information and when she tried to book it again the prices for the ticket when up again. So i wasn't able to book a flight with them and they still charged me the $109.
when I called back tried to talk to a manager or supervisor whoever answer hag up the phone on me. we had to buy the ticket with another airline which was way less than were they asked for.
I took almost a week to get the money back.
Now I'm tried to used my credit for another trip and they said I have to booked it before March 06..(next week) which is impossible for us to go.
I tried to talk to a manager or supervisor and they put me on hold for like and hour every time i tried to talk to somebody.

I was double-charged for my hotel booking on 1/23/3031, and they refuse to give me my money back.
Their system shows I made two reservations which I did not. I booked on 1/22/2021 for 1/23/2021 I checked out on 1/24/2021 I paid with another card for 1/22/2021. This is where they added an additional reservation and charged me twice.

I can provide bank statements for all charges.

After several calls, a nasty representative named steve id# 5260548 told me accounting can't help you. There is nothing we can do. It's our policy. There are no managers. Prepaid charges are kept whether you take the car or not. He was rude and said it was my fault for not reading...

Full story
I booked a reservation with priceline for a rental car. I prepaid for the car in advance to save time and lock in a price... When I got to the rental company fox I waited 4 hrs to get service, due to the price I waited. When I finally go to the counter they requested to place $600 hold on my card which I didn't have. I left, called my bank to have the prepaid charge refunded and thought nothing of it. 3 months later I saw the charge back on my card.

Hi. My name is Shannon casey and my complaint is about my February 17th, 2021 stay at knights inn in madison heights va. I booked through priceline and I needed the reservation name changed/added to my reservation because I had currently lost my I.D. I standing at the front desk with the front desk clerk when priceline said they was trying to call and the phone never rang or the fax never came through. I was not able to get into my room since then and my money is being held by priceline because the hotel was never contacted for the name request change . I've called over 5 times and I keep getting two indian women that keep hanging up on me. I would like for my money to be put back on my card .

I had to rent a car upon returning from our brief vacation in Florida because my car key fob was stolen out of my Priceline hotel room (in only a day and a half). I was told by the car rental company (National) that if I didn't need the car for the entire week that I would be reimbursed for the unused days. I returned it 2 days early as I was able to get a replacement key fob made for my car. HOWEVER, Priceline says, 'Sorry' no refunds for unused days in spite of what the individual at the counter says. I will no longer be using this cheap company for ANY future travel arrangements and I will be paying off my new Priceline credit card and cancelling it.

We used priceline app for last 4 years but their rates/service/refund policy & standard has gone way down. Priceline has horrible refund policy. DO NOT EVER USE IT. We had to pay $ 101.42 for a cancelled booking bcoz we searched 2 rooms in a hotel in childress, Texas (through priceline app) & they booked us 2 rooms in a hotel in Elk city, Oklahoma and as soon as we booked we got email confirmation that hotel is booked in Elk city, Oklahoma which is another city & state about 106 miles from Childress, Texas,. We called customer service right away (22nd Dec, 2020) & they refused to refund and blamed us for the mistake, connected with a supervisor but same answer from supervisor. We were on the road & booked another hotel from hotel.com app & got much cheaper & better rates with exceptional service. Through priceline we lost $ 101.42 for the service we never got. Basically, priceline app is misrepresenting bcoz they show hotels from other city/state even when u search hotel for specific city & state. Try it & you will find it yourself. (I have attached the screen shots as proof. Check in every screen shot it shows on top, childress, Texas, in the last & final screen number 4 it does not show on top childress, TX but since u saw in previous 3 screens & hit book button, money is gone & even it was an accident, they will never consider for a refund.)
priceline has zero customer service & rude customer service reps. We learnt after loosing $ 101.42 the lesson that DO NOT TRUST PRICELINE.

Travel.com never informed me my flight was cancelled. If I didn't book the same flight for my son directly with airline I would have been stuck in California and wouldn't have know it was canceled until I tried to check in 24 hours before flight.. Not to mention they refused to give me back the taxes and fees for the flight. Plus $20 difference airline refunded x 2 tickets. $80 of my money they kept because airline canceled my flight! Thanks Priceline/travel.com

Priceline is not COVID friendly for rental cars. We are unable to travel and comply with a 2 week quarantine that CA Dept of Health suggests. We tried to cancel or at least reschedule when conditions are better but we have lost our week long car rental fees. We gave Priceline a 2 week notice. Still no resolution. Beware. Don't make the same mistake we did.

I understand the typical policy but these are unusual times. We'd at least like a credit to use at a later time. Why is that not possible given the pandemic?

Upon rental of a car through Priceline, I received my itinerary with a specific pickup time. When I showed up to get the vehicle and waiting about 45 minutes and observed the counter clerk help exactly 1? person during that time. The clerk was the only employee work both Budget and Avis counters. There were several people in line and it was over heard that it would be at least another hour to Waite and they did not have any cars other the the most basic bottom of the line economy models. The person in front of me said this was a common bait n switch issue used all the time at this location.
So, basically two hours later and no car and they will not offer a refund. When talking to budget and priceline they both basically told me to pound sand and that they don't provide refunds EVER... basically told me there was nothing I could do and they don't have to provide me the car when they said they would or even provide a certain class of car when you paid for a higher level one. Who does business like this... total BS and they know it and don't care... and bid their obvious SOP.
If one is not already in the works, I am going to look into filing a class action suit against them and their affiliates. Until then Don't Trust anything to do with Priceline... nothing but crooks!

On a side note, they also could not tell me if the toaster sized car they were trying to give me instead of the size class car I paid for had even been cleaned or disinfected... but was told I could do it if I didn't like her answer.

Does any of this sound like a company anybody would want to business with EVER let alone repeatedly business. Unfortunately by reading all of the similar complaints, apparently Priceline just doesn't care and makes there money by screwing people over everyday as a common business practice.
Please share your bad experiences with anybody and everybody who will listen until these crooks are driven out of business or are legally forced to stop ripping people off as a common fraudulent business practice.
Melbourne Florida

Ticket was booked via my Priceline account on 02/07/2020.
Booking number: [protected]
Price: $898.40

Due to COVID travel to Bangkok was restricted and a refund was requested. I received a refund of $6.69 for the Priceline processing fee on 04/10/2020. I'm still waiting for the remainder of the refund $892.15.

I have made numerous calls and received one email from Priceline on 04/08/2020, that stated your refund has been processed.

Every Priceline manager I have spoke to states the same message, your refund has been approved however the money is never transferred to my account. It's now been 7 months trying to get my refund.

On 9/28/2020 I made a reservation to fly from DBQ to LRD on 11/04/2020. I was up at 3:30 am to get ready and be at the airport for a 6:30 flight. Flight #3303. I was dropped off at the airport at 5:30 am. As I entered the terminal I noticed no one was there. Called airport and was told that terminal had been closed since 10/06/2020. I was never notified of this. I even received email on 11/02/2020 reminding me of my flight. I had to rent a car, drive to Cedar Rapids, Ia. get a room and fly out of there on 11/05/2020. When I arrived in Dallas I went to my departing gate and was told the flight had already left. They said I would have to wait and fly out at 8:20 pm on standby. I have a home in Zapata, Tx that I am trying to sell. I had prospective buyers waiting on me to see the home. I felt there was a chance I would not have a seat on that late flight so I rented a car and drove from Dallas to Laredo. After all of this mess I am out for 2 rental cars, hotel room, gas & food for $600+. The buyers had to leave to go home after waiting for 2 days. I am 80 yrs, on soc sec and do not have extra money for these expenses. Also, I am sure my airfare was less leaving from Cedar Rapids than departing from DBQ. I would like a refund of my expenses. This whole mess has worn on me. I didn't need the stress or expenses if I had been notified ahead of time that American Airlines was not flying from Dubuque anymore. Thank you, Virginia Scott. Conformation #WYQLZE I will have to fax all receipts to you.

On November 25, 2020, I was to fly out of Dubai with Air Canada back to my home destination in the USA. I booked this roundtrip fair through Priceline on September 25, 2020 with confirmation code and everything.

When I got to the airport, they said Air Canada was not in service with them for 6 months now and that my particular flight was canceled on October 7, 2020. However, I NEVER received a notification about my flight being canceled or not in service. I have checked my inbox and junk several times and there is NO email from Priceline.

I had to contact the airline to go round and round to find a suitable flight that would take me home in a decent time. After 2 hours on the phone, the airline was able to find something. I tried to call through to Priceline and complain however it's just busy signal. However, my complaint is that Priceline has such poor service with is wrong for not communicating timely with me about my flight. And if this airline was not in service in a place anymore then why the heck you have it available for purchase?! This was a headache going to the airport, which is already a headache, and then finding out to my surprise there is no flight or record of it. I am strongly upset and will never use Priceline again.

Please IMPROVE your service and communication about important information like this.

Sarv Isokov

I had to cancel my thanksgiving flight and hertz reservation due to covid. I am told they aren't honoring any cancellations, refund or voucher credit. This is the last time I will book through a 3rd party for any travel arrangements. Very unprofessional considering the virus that is affecting us all...

priceline trip number 338-232-533-45

My email [protected]@yahoo.com

I would like to follow this up since priceline has 280.00 of mine for no service.
My company will no longer use priceline for business reservations either.

MSGLD [protected] subject matter.

AA Flight 4521 Bradley International 10/17 Departure to Tampa
Jetblue Flight 1534 Tampa 11/13/2020 to Bradley International Hartford, CT

Priceline did not notified Janelle Hago of changes.
Flight was rescheduled for the 11th of November/2020

Price need to reschedule Jannelle to travel today without any cost.

Priceline needs to be liable to reschedule my daughter to travel today.
This was an error on Priceline for not notifying her at all for those changes. This is irresponsible to do such a thing like. We are hoping that they assume responsibility for such carelessness. Thank you

I cancelled a flight, was issued a priceline credit. i cannot use the credit on my own but have to talk with a priceline person to get the credit.
i have been getting the run around for over 8 hours. this is an unethical method to avoid giving me the credit. I am not allowed to talk to a manager or apparently anyone that can actually do anything.

As a first time user I feel absolutely scammed after booking a hotel today.

I didn't realize that priceline makes booking by switching the my hotel choice to another hotel, which was at the lower grade, not matching its description, dirty and in unsafe area, while I was making a booking for the hotel at the similar price, and much better quality.

I requested to charge me extra and to book a different hotel, due to obvious misunderstanding of the offered rip off terms of the site however, I was merely sent away and got zero help!

Please review my booking and my call records, and refund me for the services / product, which I have never used.

Regards

Did not cancel the cruise but Carnival did and did not receive my money back from Price line. So all the traveling my family does we will not be using price line at all ever again, I will get my money back mark my word evil place.