Priceline.com review: Priceline’s online mistakes cost me $275 and 7 hour on phone with no refund

I tried to
Book a room in Plano Texas for a medical emergency to be near my dying father in Dallas heart hospital.
I attempted to book a room at aloft in Plano Tx
Priceline was having issues with their website on that day apparently on June 20 2026
I attempted to make a reservation, Priceline dropped the reservation and stated quote” sorry Houston, we have a problem trying to to rebook later”
I attempted a second time an hour later,..same issue happened, and same response from Priceline website. Same “ sorry Houston, we have a problem trying, try back later”
I waiter a half hour and decided to make a reservation at Hyatt in Plano instead.
I looked at my credit card transactions on Father’s Day, and amazingly Priceline charged me for two rooms in aloft Plano, on Saturday June 20th 2026. I called Priceline and the representative said he had it under control and resolved it.
I thought the issue was over.
I received my credit card bill 3 weeks later and guess what! Priceline never resolved it, I was charged for two rooms on same night, which I did not even stay at the hotel aloft!
I called Priceline and waited on hold for 2 hrs, finally got to a representative and she gave me a 40 minute runaround and said I’m responsible for the stay even though they made the mistake.
I asked to speak to supervisor, after another hour and a half on hold I spoke to another lady at Priceline who did the same thing.
So it hadn’t been resolved and I did not even stay at the hotel I ended up paying for two rooms in due to Priceline issues.
I called credit card company and they are trying to resolve it, but Priceline has a zero customer service rating and I got charged for about 250 bucks with nothing in return.
Do yourself a favor, do not ever use Priceline for a booking.
They will do the same thing.