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resolved to the customer's satisfactionResolved Power Windows and Siding — know what you are signing!
resolved to the customer's satisfaction
My wife and I made the most rookie of mistakes we have ever made. Everything you have read is true about this company. We had an individual named Michael (I am not giving his last name, but if you ask I will provide) come to our home to give us an estimate on Siding. Michael was pleasant, he arrived about 6:30 PM. After (what we now know was calculated) 3 hours of presentations, measuring, more presentations, and hand written calculations he hit us with the whopper. Michael presented us with a very reasonable quote which was only available if you signed on the dotted line that night. He explained that it is because they don't want to waste sales person time coming back after you have thought about it. If you did not sign that night (at what was now 11:00 PM) the price almost doubles (in our case $23, 045 - $41, 500).
Rookie mistake 1: Michael offered to do something "no one else would think about doing" offer a partial agreement to just cap the windows, which would lock the first night price in. This seemed reasonable. We neded this done anyway and it was chump change. We figured this would give us time to think about the whole job and have other companies in. The catch is, and why I figure they offer this, is that no other company will do a partioal job and still warratny the work. They probably know this so that is why they offer to do this. We cancelled, which to their defense was fairly easy.
Rookie mistake 2: Since the window capping was only $5, 315 we were going to pay cash. Michael however was so proud of the fact that they do not take payment until after the job is done. Maybe it was because it was 11:30 at night, or mayme Michael was just an awesome sales person (I would go with the 11:30 excuse) we signed a credit application that was "standard policy". Well they ran our credit for the whole job. This was a hard inquiry which will affect our credit score. Since this was a cash deal, and I would have been more than willing to pay upfront I am not quite sure why they ran our credit. I am still waiting for my call from the VP of Finance to work this out. I have a feeling I will be waiting for a long time.
I was in sales for over 15 years, I am now in Marketing for a major corporation. I have my MBA. The reason I say this is that with all of my business knowledge and common sense, i was duped. I would never let this company in my home. There are tons of big competitors out there, and the economy stinks. Do yourself a favor skip Power Windows ans Siding.