Window World of San Diego
reviews and complaints

Worked with Karyn and she was great!

My daughter used Window World and was very happy with their work so she asked me to call Chuck. Chuck came out and he was amazing! Not only was Chuck Knowledgeable but also very professional. EC came out to install 17 windows and an Entry Door. I was a little concerned when he showed up alone, but he didn't need a helper, he was amazing! What a craftsman and I would definitely refer Window World for future projects. Thank you Window World! -

I had old vinyl windows from the builder and they all seem to have a foggy appearance to them. Andrea came out to my home and went thru the window and process thoroughly. We ordered our windows and was told we had a 10 to 12 week delivery time frame. Alex came out to do the measure 2 weeks later and confirmed my order. They seem to have some new system in place that sends you text messages. I really liked that since I have been working from home. I got updated about my install and scheduled through that system. The install took 2 days. The installer, Dimitry, was absolutely awesome. I could not even tell that construction had taken place on my property. It was so clean and everything was beautiful. I love my new windows! Window World is awesome and really affordable! I had 2 other estimates. One from a local guy. I didn't like ***'s 10 year warranty. I had my other estimate from a larger company... the price was 4 times more. Thank you!

I would not recommend this company to anyone. We received our quote July 18th and were informed installation would be in 6 weeks. Our windows were installed 15 weeks later. Window World of San Diego did not bother to call to inform me of the delay, I called them. The man I spoke with was not impressed when I told him I thought the company should have called me to inform me of the delay. Our windows and doors where installed with the exception of a screen door on one of the sliders, a part was apparently missing. I asked if I needed to call Window World and inform them of the missing part. To which the installer said he would do that. I called 11/2 and was told the part had been ordered and needed to be made in the factory. At which point I realized there would be a significant delay. I called 12/29 to find out when the part would be fitted and was told someone would call me 12/30, no one called. I called again 12/31 and was told no one was available to talk due to the holiday, they would call 1/4. Which to my surprise someone did call. I spoke with Victoria, who was actually very understanding and apologetic, which was a first. She told me I was one of many customers with similar type of issues and this was why she was called in to help! She requested I send her pictures of the missing piece as she did not have any record and she would look into it further. I sent the pictures 1/4 with a follow up text 1/5. I left voicemails 1/6, 1/7 and 1/8. I did not receive any response until 1/9. I received a text. "Good morning I have your pictures and got them to my installer and will have an update shortly. I will have your $1.00 refund" (there is not a error with my decimal point). The text asks if there were any dates or times that were not good for me. I responded the same day and said any time was good. I called again on 1/13 and Brea took a message to give to Victoria, surprise , surprise I have still not heard anything. Hence why I would never recommend this company. I am still waiting for someone to contact me to have the screen door fitted and fix the door locks that are fiddly to lock!

You wrote a review for Window World - San Diego 6 hours ago 1.0 star rating9/30 Do not waste your time or your money. I really wanted to write a good review but unfortunately, I must warn you against using this business unless you have a lot of time and patience. I should have heeded the other reviews that mention WW will ignore you once your salesguy is gone. That's what happened to me. I had to call them to schedule the measurement, after waiting for weeks. Another wait for the windows during which I made a couple more calls to WW. I received a return call from Gene, the owner, explaining that COVID and other things had affected their ability to do business and I believed him. So, I waited. I got the call I was waiting for- that my "3 day install" would occur Sept 21-23. So... the first day, 2 very nice kids arrived and installed 7 of my 29 windows and 2 doors and then left after 3 hours; with no indication whether or when they would return. While here, one of them asked me if I had made an appointment to have my entry door installed since they don't do that installation. PANIC! Nobody had informed me that I needed that. In addition, for some reason, the kids trimmed the corners off 3 of the windows to cram them into the stucco pop out surround. What? So, again, I called WW and got an answering machine. So I called WW International in North Carolina and they connected me with Vista, CA! I was asked to text pictures of the windows and Alex called me back. He offered to come that evening at 7 pm to look at the windows. Of course, he attempted to convince me that that is how they are supposed to be installed. After I showed him the pictures I took of our neighbors' (6 of them) windows having square corners in their pop outs, he changed his attitude. So, he came to the house the 2nd day and spoke to the kids about the rest of the windows and the second install day went OK. The third (and supposedly final day) the installers worked their butts off but still left 4 windows uninstalled. They left while I had stepped away from the house and just told my daughter they were done for the day. Needless to say, I was pretty upset! Day 4- I had to work...the entry door was installed beautifully from 5-8:30 PM. The door installer presented me with paperwork to sign indicating the completion of the job and asked for a $11,000 check. He looked surprised when I showed him the windows that had not yet been replaced. Obviously I did not give him the check. So...here I am, a week later. I did not hear anything from WW after my door install so I called them yet again on 9/28 (Mon) about my windows. Supposedly she was to "get the message to the installers to follow up". So it's now 9/30 and I have not heard anything. GRRRRRRR... there is only so much I can take. AT LEAST, COMMUNICATE WITH YOUR CLIENT! I am completely fed up. One of the windows includes build up of a pony wall. I need drywall and stucco. I can't even schedule that until WW finishes. My washing machine is still pulled away from the wall since the supposed install dates a week ago. I cleaned my house for a party this weekend - I thought all the messy construction would be long since done and I would be enjoying my $21,000 investment. But, I feel like I have been used. Addendum: I called today (9/30) since I have not heard back after my call on 9/28. I was informed by Janice that "my windows just came in" (a lie) and that I could have NOVEMBER 2 for my install! Are they kidding?! I am outraged. I don't understand why they would cause me to wait another 6 weeks for the windows I have already waited forever for and that they started installing last week! The gall! PLEASE DO NOT GIVE YOUR BUSINESS TO THESE PEOPLE!

We are having issues with our windows which are guaranteed for life. We have had several appointments scheduled, only to have the representative not show or call to reschedule.

Please see complaint entered on 11/05 ID#***. This is an update on that complaint. On 11/11 Window World reached out to my father via text message indicating that they would arrive on 12/07 between 10am-2pm. On 12/07 at approximately 3pm my father called me to inform me that Window World did not arrive as indicated (my father missed a full day of work for this). I called and spoke with *** at Window World who spoke with the Service *** who was going to look into what happened with the installer. I was to receive a call or email. As of today 12/10 I have not reached a notification from the company. I called today at 9:35am and requested an update as they have failed to follow-up

I ordered new windows from the company's salesman on 7/21, paying $725 as a down payment. The *** approved the proposal on 8/19 and I phoned the company informing them that *** clearance had been granted. It took until 8/24 for the person to come out and do the final measurements. I paid another installment of $2900 at this time. I heard nothing for weeks and I finally called them. They called back and set an 10/30 install date. On 10/29 I received a text message from Gunnar, their installer, saying the equipment had yet to arrive and canceling the install date. Their office has promised to call me on 10/30 with a new install date. Thus far, 100 days (more than 14 weeks) have passed since I signed the purchase agreement...far beyond the 4-5 weeks promised in the agreement.

On October 28th I paid Window World $652.00 as a deposit to install windows in my condominium at ***. A second payment was made on November 7th of $2607.00.The windows were installed on March 2. The windows were damaged, missing and broken at the time of the installation; one window was broken/cracked and a piece of clear tape was placed over it, another window had frame damage that affected the silver finish on the exterior (the silver finish is an hoa requirement) and a third window had a missing screen. Before the installers left they advised that WW knew about the three aforementioned issues and they would make it right, but gave no time frame. I thought I would get some type of communication from WW, that they were aware of the issue, it would be fixed and with some approximate time frame, unfortunately that didn't happen. I'm running out characters. I've paid in full, they don't return calls.Sincerely

My biggest complaint was that a scheduler Victoria was harassing me to change my appt and I couldnt. My son is a cancer pt at childrens hospital and she literally tried to push a delivery date at times I wasnt available. Next they arrived and the installer left because the job was too big and wouldnt finish. He promised to come back the next day. Never showed up, never called so I was super upset we took time off the next day because they promised to show up and didnt. No call no show. Called the installer and was told not to show up by Victoria. The lack of communication and professionalism is alaraming. I told them to stop my delivery stop any bussiness I was engaging with them and for two weeks everyonw was acting like crockets and finally telling me i would forfiet my deposit which is deterimental to first time home buyers or finish installation. I was demmed as responsible for other peoples mistakes and unwise choices on their behalf. 5 months of waiting is by far unprofessional.

I ordered the windows in July. I was told it would ***-8 weeks to manufacture and install the windows. I waited until October to contact WW about my windows and was told that its taking longer to manufacture the windows. I understood the situation but no called to notify me. The reception said it should be completed within the week and someone will notice me when they will come to install the window. A couple weeks go by and i didnt hear from them. I spoke with the receptionist and she said it was ready to be installed. We scheduled a day for the installation. The installer came and installed but DID NOT COMPLETE THE WORK. I noticed a lot of knife gauges on the product. The quality of windows and patio was horribly made. I contacted WW regarding my concerns and no called me back for a couple weeks regarding my concerns. I have had many issues contacting WW. Managers or representatives refused to speak to me. In November, WW finally called and ask to come see the quality of the products. The came and we spoke about the issues and concerns I had. They said they would send a specialist to fix the issues. He came and left without completing the installation again. It is now the beginning of January and my windows and patio door is not completed. I have received horrible customer service from this company. They refuse to speak to me and I have left many messages and they refuse to help me.