Popeyes

I came to 2 Popeyes locations in Ridgeland Mississippi before their closing time which is 10 pm and both places had already stopped cooking. These are the only 2 places I have been that stop cooking 30 minutes before closing. Most places stop at closing then start cleaning up. This is ridiculous. My mom just got admitted into the hospital and I’m from out of town and had to take my business to Raisin Canes. One location is on Countyline Road and the other one is on Briarwood Drive both are I. Ridgeland Mississippi

I visited the Popeyes on 10th & Market St in Philadelphia which is fairly new. I asked the cashier for 2 orders of the ghost peppper wings. She said it would be 9 minutes I said that’s fine. She asked the cook was he going to make the ghost pepper wings and he shook his NO. She comes back to me and tells me they don’t have the ghost pepper wings would I like to order something else. I told her no and left the store very Angry.

We went to the Popeye’s #10642 in Phoenix tonight. All the doors were open and it was smokey inside. It was 8:11 p.m. We were told the fans quit working in the kitchen. There seemed to be chaos among these young employees with no one in charge. They failed to make our orders correctly and they were completely out of forks and spoons and several others were still waiting for their orders when we left. I fault poor management at this store. We don’t have a Popeye’s in our area. But, now we realize we won’t miss it.

On 4/14/2023, at the drive thru menu boards, there is an animation displaying a 10 pc meal and after shows available desserts. on the screen in an animation. (Strawberry cheesecake and blueberry pie). They are not on the menu and the attendant says they don’t carry them. So why are they displayed? When asked about this, she said that these items have been discontinued. This is a new Popeyes that just opened up within 6 months. They do have apple pies on the menu but no other pies actually pictured on the display. I know this is just a small insignificant item but why is it there if Popeyes discontinued the pies?

The person in the drive thru window opened the window and held my drink for one... I had to literally open my car door and reach into the window to get my drink. Like it was too much effort for her to hand me the drink she snatched my debit card from me and had a very nasty disposition. I was in the drive thru line for 43 minutes with 4 cars in front of me. When I asked to speak to the Manager she stated they dont have one and chuckled. My macaroni and cheese was so runny when I opened the lid cheese sauce poured out like water. The customer in front of me shared words with Valencia the person working the drive thru and demanded a refund. The manager came to the window and spoke to him so I know that a manager was there. Popeyes on Airline has one nice young man who was working in the drive thru he is great but for years our community has dealt with horrible customer service at this store. I cannot stress enough that corporate should send a secret shopper thru the drive thru and see they type of employees they are paying to represent their company.

Popeyes #2188

Trans # [protected]

Valencia was the Host in drive thru

I PLACED delivery oder, chicken sandwich, small fries, small coke and never received it. I went on the automated line which did no good. Alo they sent me a message saying the they had no fries or coke. I tried calling the 800 number but it stayed busy. I don't understand this, never had this issue before. I either want my food or a refund. It should not be this difficult to get this issue resolved. Your assistance is requested!

April 7th went to popeyes chicken in council bluffs iowa at 9.45 pm ordered a 16 piece meal it came to 54 54 got home and it was not edible I called next morning and spoke to a managers he told me sorry and he would replace it I told him it would not b that day he said ok so I went today april 12 the and when I went in the staff was very rude and gave me a very hard time said it was almost closing when I had came on the 7 the and he wasn't replacing it after we had words back and forth he gave me some chicken and wouldn't honor the deal we made on the phone I have never been treated so bad by a place of business and I cannot believe you as a company sell garbage for food if it is almost closing time I want something done about this and I want someone to call me it is not exceptable expecially at the cost of 54. Dollars and a staff that acts like they did I am really considering calling the local news and making a story I will b waiting for your response. Julie

I love your chicken and fries we usually go to a different location than the one on bald hill rd in warwick ri. We went to this one tonite and dined in the food was good but I must tell you I have never eaten in a dirtier place in my life we cleaned off the table after stepping on napkins crumbs and saw wrappers all over the floor I can only imagine what the kitchen looked like there were at least 5 people behind the counter talking and walking around getting themselves drinks but not 1 any where near a broom or wash cloth

Former G.M. quoted me $14 in order to get me to apply BUT never enter that amount from day 1. He lied! Very dishonest and no integrity and a bad influence on Popeyes. STILL seeking my owed $495 after 4 months later! Popeyes and the former G.M. needs to hold accountability of what was promised to their employees. This is a "pattern" on other employees as well. Bad management all around! See how the former G.M. deal with this troublesome issue if it happened to him? Perhaps take the $495 out of his pay would not be a bad idea. Needs to get pay to move on! Enough mental suffering for me.

Every time, EVERY, I have been to this store for years, the order is not handled properly. Today, as so many times before, I was asked to pull over & wait. They took far longer than necessary to deliver the 2 sandwiches (the wait was allegedly for a small order of fries) but forgot the Lg order of mashed potatoes, forcing me to go back to the drive through to ask for it. I’ve had to go inside to get order components at least 4 or 5 times over the past few years. There’s Nothing proper about that.

Upon opening my sandwich, I find they put Nasty pickles on it (I can not understand why you put pickles on a chicken sandwich). It leaves that terrible vinegar taste on the sandwich, which I do not like & I always request they not be on any of my orders, but this store ALWAYS ignores my request.

I have complained about this store at least 2 times previous but NOTHING has changed, except the employees, so Clearly the problem is management & ownership.

The store on Pinhook Rd, Lafayette,LA - one of your oldest flagship locations (& the only one with a buffet, which should be reopened, please), has never messed up an order.

I started working in March. I wasn't there for long, but I did work 70 to 75 hours my first two weeks. I was fired a couple days before pay day. When it was time to get paid, I never received my pay. The manager set it up so it would get deposited on my cashapp card. Anther associate who was also new had his set up that same way on the same day. Well on payday he received his check with no problem and I'm still trying to get mine. I've talked to the manager numerous of time, and she keeps saying she's handling it. Another pay period have ended and still nothing. I've called the 1800 number for HR and they say they'll get back to me. It's been over 2 weeks since then. I just want what I worked for.

My fiancé and I just ate at your E Peoria Illinois restaurant. I’m 64 years old and have never eaten at a Popeyes before. We were the only ones in there and the tables, floor and bathrooms were filthy. There was one young man working counter and drive thru and one cook. The one who waited on us was very polite and stayed very calm trying to keep up because the line outside was wrapped around the entire building. I do have to say the food was good although they were out of slaw which we both wanted. I just feel like you should know what is going on because I will never go back and anyone else who goes in I can’t imagine would either.

I am a flight attendant that passes through Atlanta Hartsfield gate B 13 very regularly, and I’ve always ordered the three-piece combo with a biscuit as a side item replacement. Today I was told no, absolutely not at the rule had changed

I do not like any of your side items, most of them are high in calories where is your biscuit is two dollars cheaper than any side item, and has less calories why can I not get a biscuit instead of a side item? And why do the employees have to be so rude about it to include the manager who had the worst attitude of them all

Why does it matter that I want to replace a side item by a biscuit

I would like to be contacted about this. My email is [protected]@rocketmail.com.