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My account has been frozen for over 2 months and they are now just ignoring my emails and there is no number to call to get an answer, this is the worst site ever and would warn people not to use them. I have a page worth of email correspondence were they state it will be dealt with "shortly" but now they have just stopped communication all together. I've only been with the site for a short time but am so disappointed in the service and how legally they can hold onto my money. I will be consulting a lawyer to get advice to sue to the company.
Same thing I went through. Over few weeks now, I signed in my account on my friends laptop and ever since then I've been unable to login to my account. It's very frustrating because I've been using this account for years. I sent so many messages to the support with no response. Thanks to webghost33 on telegram who came to my rescue. I had no other option than to seek the service of tech expert. Pokerstars need to find a way to attend to people. I almost lost 11000EUR. Glad I got it back . Now my account is even more fortified and protected from any keyloggers or any future issues .
I have also been a member for over 10 years and they have restricted my account due to some transfer I did to my friend. I cannot play or withdraw my funds. I have provided them all my documents & explanation about the transfers as requested and sent them multiple emails chasing for updates and nothing. It looks like they have gone radio silent. Such bad customer service! I have been waiting 2 weeks for access back to my account. Utterly ridiculous for a site that’s supposed to be a front runner in the industry
Very similar experience myself - any update?
If they have any concerns over whether players are legitimately playing they should do investigations prior to funds being deposited. Allowing people to deposit, then freezing accounts and holding onto funds without any communication is theft.
Exact same happened to me. They gladly took my deposit without any trouble. Immediately after literally seconds after they froze my account. All emails to them asking to refund my deposit have been ignored.
Really unbelievable they are able to steal peoples money this way.