The complaint has been investigated and
resolved to the customer's satisfactionResolved Pokerstars — stole money from my bank account - refuse to refund
resolved to the customer's satisfaction
I am writing this to warn people about using pokerstars.com
Earlier this week I tried making a deposit using e-check, which I have done many times before. I got an email saying that my transaction was declined, which was strange because I have never had a problem before. I tried it again and once again it was declined.
I didn't think much of it, and paid bills online instead of spending the money on poker which was probably smarter anyway.
A couple days later to my surprise I check my bank account and see a transaction had actually gone through from pokerstars, and that my bank account was in the negative.
It sucked, but it wasn't the end of the world I figured it wouldn't be too hard to fix the problem right? Wrong
First I call the number listed on my bank account and its a "3rd party processing company" who said they would look into it and contact pokerstars and if there was a mistake made they would fix it.
I also emailed pokerstars explaining what happened, that they declined my transaction and I received no money on my poker account, yet they charged my bank account, causing it to be negative
After no response, I finally get an email from pokerstars that they were contacted by the payment processor, but that since I requested the money it was a valid charge.
I replied explaining that yes I requested the money, but it had been declined from them, that I received no money, so no money should be taken out of my bank account.
It has now been 5 days, and it has been a nightmare dealing with them.
Just a warning to everyone out there be very careful when you deal with pokerstars. I have done everything possible to try to "assist" them in their help to refund my money but I feel like I have no option but to file a claim with my bank.
In my opinion I would warn everyone to never use them, and if you do don't give them access to your bank or credit cards
They have no customer service number, so you have to email them everything, and they take forever to respond and when they finally do they just repeat the same nonsense over and over again. I should copy and paste some of the emails they sent me which make no sense whatsoever i'm just so tired of dealing with this.
You have been warned!
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