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1.1 711 Reviews

Playtika Complaints Summary

11 Resolved
700 Unresolved
Our verdict: If considering services from Playtika with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Playtika reviews & complaints 711

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L
4:32 pm EST

Playtika bingo blitz

I submitted a ticket to playtika regarding an incident this morning where my game froze in the middle of a round and my credits didn't get refunded. I am not getting a response back from the team and its been 6 hrs. The msg I submitted is below. Thank you.

INC11916750 - Bingo Blitz

bingo_support@bingoblitz.com
To
[protected]@yahoo.com
Feb 3 at 11:29 AM
1 attachment
Hi Line,

Thank you for you reply!

I am sorry to hear this.

In order to take a deeper look regarding this, I will need you to provide more information regarding the name of the city you played in, the time-frame and the amount spent on the cards.

Feel free to contact us for any question regarding Bingo Blitz!

Looking forward to your reply!

Have a great day ahead!

Best regards,

Jenny Miller

Bingo Blitz Support

Still have a question? Click here to reply to this mail - and I'll do my best to help you out!

2020-02-03 19:03:30 (IL Time Zone) Line Lewis: Hello. In response to your email, I had no choice but to leave the game as my screen froze and would not allow me to click any buttons that were being called. I do not find this to be fair that I lose my credits when there is constant issues with this game freezing I paid $10 to get credits to play this game and the game basically stole my money. I need a response to this issue and telling me that I dont get my FULL GAME, not a partial game then I need to delete my entire account instead of losing money. Sent from Yahoo Mail on Android

2020-02-03 16:49:24 (IL Time Zone) Jenny Miller:Greetings from Bingo Blitz!

We want to thank you for your feedback and let you know that we have successfully investigated this matter within our records.Following a review of your account, we were able to notice that all of your recent rounds were finished successfully and rewards have been added accordingly to your balance. Keep in mind that leaving actively the round before it ends, will only grant you the rewards won up to that point, but not a refund of the amount spent in the buy-cards screen.

In the case of missing the pop-up confirmation of your rewards, we can help you with a screenshot from our data base so let us know if you need further confirmation.

Even so, if you happen to encounter an error pop-up during your active bingo rounds, kindly take a screenshot so you can also forward the information to us. It will prove very useful in the investigation process.For any other issues that might arise, please do not hesitate to submit a new ticket!

Hope you have a lovely day ahead!

2020-02-03 16:28:13 (IL Time Zone) Line Lewis:
My game froze in the middle of a round...I didn't get refunded for my game

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2:19 pm EST
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Playtika wsop fraud and scam

They hosted a Chines Spring festival tournament for a bracelet and had a progressive jackpot
No advertising stating the jackpot was visible to all players or any mention of different rankings
After the end of the tournament, they gave players different amounts based off of ranks even though all advertising stated that the jackpot was split evenly between all bracelet winners
No mention of whether each rank saw a different jackpot or the same as everyone
This is false advertising and fraud and a scam
I have been sending complaints for three days now with now responses other than I received the correct amount
No list of amounts or winners so that it can be verified
They continue to ignore the situation and even though their chips have no monetary value, they sell chips for real money which I purchased so fraud is still illegal with regard to the money I spent according to their advertising for this tournament and then have been cheated out of chips that should have been evenly split between all bracelet winners

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11:46 am EST
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Playtika slotomania

it has been over 24 hrs since i been able to play since you guys did upgrade been long time follower since day one and spent quite a few dollars on this site and be able to play is just down right rude cant not collect it SAYS OOOPS SORRY SOMETHING WENT WRONG and locks up CAN NOT EVEN GET TO SUPPORT THAT WAY PLEASE FIX THIS AS I USE IT TO RELIEF MY STRESS SEEMS certain people can play and not others you are making alot people upset and wanting to leave the site i am medcially disabled not able to get around much so yes this site i visit every day and spend money on

SO PLEASE FIX IT

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6:28 am EST

Playtika bingo blitz

I have a problem playing the game Bingo Blitz. I'm playing Bingo Blitz for a long time now. I've notice since Friday 17 January 2020 I couldn't get into the Bingo Blitz game. Something to do with server can't connect at all. If I want to play on a PC or laptop it give me the same problem. Is it possible if someone can help me with this issue please?

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11:07 pm EST

Playtika slotomania rapid cats game

I completed my free spins on this game and my win total was over 900, 000, 000 and when I had completed them my coins total only went up by just over 120, 000, 000 so I would like the remainder of my winnings credited to me please.
I have attached a screenshot of the final result of my free spins to show you that my complaint is valid.
As a player of some 8 years standing and level 20840 i feel that this complaint should recieve your attention and ultimate rectification

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4:47 am EST

Playtika fraudulent charges

On January 9 the and 12 the there were charges to my card that I never made. I contacted support and they want me to send reciepts that I don't have. I never made the purchases on those days. I am lost as what I need to do. Please help. I am disabled and I do order from the game but the charges on these days were not made by me or my household. Please I need this resolved ASAP. Thank u

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1:14 am EST

Playtika taking all my points I have paid and worked hard for

when slotmania froze on me it was in the spring it took, i was locked out this has happpened before, when they fixed the problem they didnt give back all my hard earned points witch i purchest some of them my bonus every 4hours, 1millionf coins i believe i had 4millionand fifty, in my bank they started me as a new comer its flustrating, i worked so hard for what i had, please fix the problem

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9:09 pm EST
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Playtika not receiving coins for finishing a set

I finished the rush award program, today at approx. 9.30am Western Australia time. I collected a wild card which I used to close the Santa set, but it did not reward me with the sets winnings, but gave a 0 collect. My clan has received notification of the set being completed & the card is shown as new on the set in question. The card in question is Club Collection & feel disappointed that I went through the process of 6 rushes to finish with nothing at the end. I hope you can help with this problem & wish you & the team a Happy New Year.

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11:02 pm EST
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Playtika slotomania / collect all function

Hi my name is Dina Russo and I have recently started to play Slotomania the #1 Free Slots Casino. I joined a Group plus joined a Clan which forms part of this game. Because of this the number of Facebook friends playing the same game has increased. I found it very painfull to click on each individual name to collect my daily gifts. They have this HUGE padlock on preventing me to "Collect All" with just one click. When I enquired about the lock and why is it there and not on the Send Gifts section. I was told I had to buy to have it removed or I must reach Platinum Status. Well I eventully broke down and bought a small package to get the Lock removed. To my horror after a week the lock was back. I immediately wrote to Support and their respons was " the removal of the lock is only for 7 days" to have it permanently removed you have to be Platinum Status. This is their ticket #INC11410861 - Slots showing their respons to me. I will attach a screenshot of purchases one can make and you will see there is no mention at all about a 7 day period. Why on earth would one have to pay for a small function like that YET ! the "Send" function is only one click and you can send gifts to all the players on your list. The exchange rate South Africa to USA is horrific and being a pensioner I most certainly cannot pay weekly to have the lock removed and it would most likely take me years to get to Platinum. I am currently Silver and will most likely nevere get past that as currently they are advertising that the New Year it sets back again. You will only maintain the few points you earned in December this current month. And they must think players are stupid ... it is so clear how rigged the slots are they know when you don't have coins to play with they push those pop-ups to buy, buy and buy .. in your face non stop. They sad thing is there are so many getting into debt playing. Sorry about me going on but a small function like Collect All to pay for that its crazy ! My email address is : [protected]@yahoo.com

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5:08 pm EST

Playtika slotomania

When I try to play through Gameroom it goes to the load page but will not finish loading. This has been going on for roughly a week. I try to play through my Iphone today (12/28/19) and it gave this message "The page you requested cannot be displayed right now. It may be temporarily unavailable, the link you clicked on may be broken or expired, or you may not have permission to veiw this page. It was the link on the games home page that i clicked.

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4:09 pm EST

Playtika bingo blitz

I play on the Microsoft app and the sound in the bingo games is gone. I have the menu settings set to "on", but there is no callers voice and the sounds made when players bingo is not there and sometimes the power-up audio isn't there either. I do not have a cell phone, so I cannot video it. I uninstalled the app and reinstalled it, but that did not fix the problem. Any suggestions?

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3:13 pm EST
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Playtika slotomania xmas tree lights wild card

I have completed my Christmas tree and it will not show me the cards I have left to get in order to collect my Wild Card it is only showing the cards that I have already collected. Do not understand. I have tried going in and out of the game several times and it still shows the same screen. As you only have so much time to collect I would appreciate a response as soon as possible. Thanjs

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R
7:18 pm EST

Playtika lotto bonus

Well when i have to wait for lotto bonus second day it's reset to the 3 days agaian without giving me the chance to play the next day lotto bonus.
Message is clear come back tomorrow to play lotto bonus again.
I don't know exactly what is happening
I opened the game and i was waiting and exactly after 24 hours period game start to tell me lotto bonus in 3 days.
Definitely should be an error somewhere

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10:11 am EST

Playtika slotomania

I want a full refund of every dollar I spent on this game in the last 24 hrs. This game preys on gambling addicts with no warnings or resources for getting help. When I have uninstalled the game in the past trying to deal with my addiction, I still get emails urging me to play, and free coins and rewards that are strictly bait to get me and others like me to log in, because once we start playing we can't stop. I have spoken with a lawyer and will seek legal recourse if I do not get reimbursed for the past 24 hrs worth of purchases- I have lost tens of thousands of dollars on this game, so my most recent purchases shouldn't be an issue for you to reimburse me. Also, after I uninstall the game, again, and unsubscribe to emails, again, if I get contacted ever again I will sue whomever I have to to make the harassment stop.

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10:14 pm EST

Playtika I was cheated out card I won n plus coins this isn't the 1st time

i was cheathed out of 300 billon coins plus the old card from book b4 this one it was card the crusher give me what i was cheated out of or im callin my bank n havein them get all the money i paid to play back u have until sunday no later then that user name im talkin about is jonathan ray scarber u have until the 22th of dec that 3days n time i im talkin about is 9 am on this sunday thhank u

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6:33 pm EST
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Playtika bingo blitz

12/15/19 - Bingo Blitz will not load on my ipad for about a week. I get an error saying "An error has occurred. Please make sure that you are connectetd to the internet and try again..." I tried turning off wifi and turning back on, turning off the ipad, clearing the browser, resetting network settings, deleted the app and re-installed it, but still won't load. It is my favorite game. Please let me know what can be done.

Thank You
Maria Henry

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11:55 am EST

Playtika slotomania

iam so fed up with the dash amounts and tired of hearing same bull crap . you guys have lost the value of the game now its all about buy this buy that and now game is nothing but a competion against one another . ace pack games dont pay out games are fixed . iam tired of the players that are platium and above getting screwed by u guys. the only way i could do dash is buy coin package but i cant and wont because on limited income. i already stopped playing for a while because of this crap. and ur customer service people must read from same card because i get told same thing from all. if things dont changed i will stop playing again till the enjoyment of game comes back .how the hell are u to win 3billion plus in 75 spins when daily bounus is only in the mill i only get 8 mill on daily bonus i beleive and iam tired of this bet 10 bill or more or win 12bill or more on dash this game has gone to hell this year

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3:34 pm EST

Playtika slotomania

I won 480 billion virtual coins on the mythical spinners challenge and activated the 4 x scatters that then qualified me for them to match my biggest win of the day .I only received a little over 200 million coins not the 480 billion that was my biggest win of the day. It clearly states biggest win of the day using free spins .
No cap amounts or anything else .
please find attached pictures for proof of my win and not the reward i should have recieved .

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9:03 am EST

Playtika bingo blitz

I contacted support a few times in the last month where credits earned were not added to my account. Both times I contacted support as all I wanted was what I rightfully earned in game play. I wasn't asking for anything above or beyond that. Both times they told me my earnings were already credited when they were not. I find it very frustrating that after years of playing and purchasing credits during that time that, that is how you get treated. This game is failing on so many levels. Anytime, I have contacted support about an issue, I am always told in a polite way, that I am being a sore loser. I can handle losing, trust me; however, what I can't handle is getting scammed. That is what this game has turned into. So many complaints in chat rooms from other players over the same thing. You can't even get any issues resolved through their own support team.

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10:13 am EST
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Playtika slotomania

It has been months (early summer 2019) since I have been able to play Slotomania. I keep getting the error message "Aw Snap". It just won't load. I have cleared my history and cookies. I have done all the things my browsers suggest in order to load the site, but it will not load. I have even tried other browsers and it will not load. Please repair it.

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Playtika In-depth Review

Company Overview: Playtika is a leading provider of mobile and social casino games. With a rich background in the gaming industry, Playtika is committed to delivering high-quality entertainment experiences to its users. The company's mission is to create innovative and immersive games that bring joy and excitement to players worldwide.

Game Selection: Playtika offers a diverse range of games, catering to different preferences and interests. From classic casino games like slots and poker to unique and themed games, there is something for everyone. The variety and quality of games available are impressive, with stunning graphics, engaging gameplay, and exciting features that keep players entertained for hours.

User Experience: The website design of Playtika is sleek and user-friendly, making it easy for players to navigate and find their favorite games. The user interface is intuitive, allowing for seamless gameplay and smooth transitions between different sections. The mobile gaming experience is equally impressive, with games optimized for various devices and operating systems, ensuring a seamless and enjoyable experience on the go.

In-Game Purchases and Monetization: Playtika's in-game purchase system is well-designed, offering players a variety of options to enhance their gaming experience. The pricing is reasonable, and the availability of virtual currency provides flexibility for players to choose their preferred spending level. The monetization model is fair and transparent, ensuring that players understand the value they are receiving for their purchases.

Customer Support: Playtika provides comprehensive customer support options, including live chat, email, and an extensive knowledge base. The response times are prompt, and the support team is knowledgeable and helpful in resolving any issues or inquiries. User feedback indicates a high level of satisfaction with the customer support provided by Playtika.

Social Features and Community: Playtika's games are designed with social features that enhance the gameplay experience. Players can connect with friends, send gifts, and participate in community events and challenges. The community engagement and interaction opportunities are excellent, fostering a sense of belonging and camaraderie among players.

Security and Privacy: Playtika prioritizes the security of its players' information and implements robust measures to protect user data. The privacy policy is transparent, outlining how personal information is collected, used, and safeguarded. Users have expressed trust and confidence in Playtika's security measures, contributing to a safe and secure gaming environment.

Performance and Reliability: Playtika's games demonstrate excellent performance and reliability. The server stability is commendable, ensuring smooth gameplay without interruptions. Known technical issues or glitches are minimal, and the company actively addresses and resolves any reported issues promptly.

Updates and New Features: Playtika consistently delivers updates and new features to enhance gameplay and keep players engaged. The frequency and quality of updates are impressive, with new content, features, and events regularly introduced. User feedback indicates high satisfaction with the updates and new features provided by Playtika.

Overall Rating: Playtika excels in providing a wide selection of high-quality games, delivering a seamless user experience, and offering fair and transparent monetization options. The company's commitment to customer support, social features, security, and regular updates further enhances its appeal. With its impressive performance and reliability, Playtika earns a high rating. Overall, Playtika is highly recommended for those seeking an immersive and enjoyable gaming experience.

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+972 733 993 800

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