Playtika
reviews and complaints

I contacted support a few times in the last month where credits earned were not added to my account. Both times I contacted support as all I wanted was what I rightfully earned in game play. I wasn't asking for anything above or beyond that. Both times they told me my earnings were already credited when they were not. I find it very frustrating that after years of playing and purchasing credits during that time that, that is how you get treated. This game is failing on so many levels. Anytime, I have contacted support about an issue, I am always told in a polite way, that I am being a sore loser. I can handle losing, trust me; however, what I can't handle is getting scammed. That is what this game has turned into. So many complaints in chat rooms from other players over the same thing. You can't even get any issues resolved through their own support team.

It has been months (early summer 2019) since I have been able to play Slotomania. I keep getting the error message "Aw Snap". It just won't load. I have cleared my history and cookies. I have done all the things my browsers suggest in order to load the site, but it will not load. I have even tried other browsers and it will not load. Please repair it.

I have been emailing back and forth over 50 emails where I was told that when I signed into my fb that all my cards would go to my account they didn't so I emailed youbguys and was told no problem getting my cards I earned or bought to me there ate over 4000 stars worth of cards every email us from a different person stating no problems doing that and u gave all the info that was needed and sent pictures now today someone I've never emailed tell me no that I won't be getting my cards back been waiting a month for them and was told this whole time by your employees that I would be getting them back I earned or bought those and it's not fair that I've been waiting a month for your employees to keep there word and give me my cards back I lost

I opened my "piggy bank" on November 29, 2019 while playing House of Fun and was charged twice. I am kindly requesting you to please refund one of the charges of $21.26. I enjoy playing my games but will discontinue making any purchases whatsoever if this is not resolved to my satisfaction. I will continue to check my bank account to make sure it is refunded.

Thank you.

Sally Rose
Rio Rancho, NM

We have two versions of caesars slots ( an updated version with 1.65 billion in coins and level329, and an older version with 3.76 billion in coins and level 565. Today Playtika removed the coins and level from our old version and replaced it with the coins and level of our new version.However they still let us keep both versions. We have spent a lot of money getting our old version coins and want Playtika to restore our coins and level of our old version or update our new version with coins and level. Dave and Sue Wehrhahn

I wrote you a few days ago about issues with errors abruptly saying "you're playing somewhere else" when you are about to play the bonus. It then goes on to say "send log" along with an error code # [protected]. I sent this to the slotomania support team, (which we know does not exist). They have, once again, as complained about a few days ago, not shown any acknowledgment of the issue or any type of apology to say we will rectify it accordingly.

Why not tell the players their is no support team and that they are wasting their time sending these logs...etc on issues that are their technical issues, not the players.

I feel for the players that are going through this as I did and still am, by writing a "non existing support team" to be let down with no compensation.

This past Sunday I purchased a $99 coin package and I also purchased an additional $99 Lucky spin. I received a total of 200 billion coins and was supposed to have the option for an additional 200 billion coins with the leprechaun bonus. I've never received the leprechaun bonus and I'm still getting the runaround a week later from the chat support staff saying they're trying to resolve the issue. I find it highly questionable it takes a multi-billion-dollar company a week to resolve such an issue, but they can start another coin package special but haven't fixed the original glitch?

I used 245 of my gems to get 3 extra stocking picks. It took my gems and I never got to pick my stockings. I want my gems back ASAP. This makes no sense in order to get the issue resolved we must have 350 characters. How long will this process take I would like to get it back ASAP. This games cheats you out of bonuses and points and never resolves the issues>

I was charged $1, 324.00 of which I really only spent $854.52. App was freezing up and ripping me off for 10+ days. I had no idea it was going on until account was overdrawn. Apple nor the App will do anything about it. It's like they are in on it together. No Receipts were ever sent to me at any point and I proved this. Doesn't matter to them, we got your money.

You have already crossed the line.Ihave never seen such robbery and fraud as your game.I have been playing for 9 years, but recently your greed and cheating are unbearable.2 times i made purchases 5 days ago and in the process of playing my coins disappeared.for 9 years i never got grand jackpot despite betting trillions and trillions of coins.Never got the ultimate win at lotto bonus.recently, its absolutely impossible to play.no wins at all and the most important-no cards at all.24 hours non stop playing at your so-called ace featuring game and no ace, not even a single card.I have hired a lawyer and a programmer expert as well as videorecording my playing the last 2 weeks.We have an appointment with the us ambassador in Sofia, Bulgaria next week and she promised full cooperation.We will sue you for cheating, manipulating the game, blackmailing, heath issues and racism.

Long story short I was in hospital getting treatment for a terminal illness my device was secure somebody entered my home using the device making and purchases over $300 I've reached out to House of Fun they said that they are not liable to refund the money they then offered me complimentary coins in the meantime then followed up with another email saying because I used the complimentary coins in the meantime they do not have to refund my $300 I'm a very sick individual they have no morals for a combined company that makes over a billion dollars profit every year they can't even give back to someone who is very ill unauthorised purchases totalling just over $300

From yesterday around noon I have not been able to start free slots from slotomania when I start the slotomania page it won;t continue to the start under my user name [protected]@hotmail.com I used to have a settings sign this is not showing now so I am not getting to play the free slots and I have something like 60/70 billion credits and I play every day what is happening?

Think something is wrong with dash.I finished dash today and it says I don't have enough to finish the bar-graph.Have been playing Slotomania for many years and don't complain to much but think this is wrong.finished the last game and only had 1 Ace to get and never got it, that really stunk but it's just a game.See if you can fix this dash thing for me whatever went wrong .can't remember when I didn't finish the dash bar, Thanks in advance, Jim

My name is cherry frenger, I have been playing bingo blitz for a long time and have spent a lot of money. I was on lvl 443 and now it has taken me back to lvl 1. What's going on. I don't understand how this keeps happening, this is the second time this has happened. You resolved it pretty quickly the first, but don't understand why it is not being corrected this. Please help me with this, I am very upset.

I load the game and it goes through first load page, but when it gets to the load page with Lucy, it only loads a quarter of the way through.
This has been happening since Wednesday, and I am not the only player it is happening to.
I was told to clean my history cache, I did.
I was told get the latest flash player, I have it
Download Gamesroom, I did
And it still does not complete the load in

i feel like everytime i complain about the unfairness of the dash u guys make it so hard on me to win anything. is it payback. have not won in almost a month have not finished dash in a week . getting so tired of being ignored and and game being fixed for non paying players .i have said over and over i can not purchase a coin packing because of income. and i noticed evryone else is getting lucy dream machine hunh another payback at me. i have been playing for 7 1/2 years and this is the crap i get. i feel like i got ripped off on my ace bonus got 200, 000 3 times it dont seem right but tired of wasting my breath cause nothing ever gets done. just about ready to stop playing this rigged game

love playing your games have lots of friends
i am on alot of card sharing groups where i send them the cards i have to help other but over past few weeks i got lots of card packs much more than other albums i have over 8000 start on wheel of stars but they are all in 1 and 2 star cards everytime i got a card pack i recieved 2 cards of 1 star and 1 card of 2 stars so they no use to send friends
never seen a game with as many popups to buy things

My slotomania is not opening since last few months. I really love this game and don't want to delete it . But I am not able to load it. When u open the page it opens few automatic pages and then close on its own, no game has been opening since last few days. Iam have been patiently wastingfor this problem to overcome on this own but it did not happen.

I have been playing on your sites vegas world and slotomania almost everyday for three years I have never had to complain about vegas world however I have to complain all tyhe time to slotomania and the reason of the complaint I feel is being done on purpose I can not seem to win after a complaint I recently paid 105 dollars on two purchases on slotomania and went throu it in an hour give or take. I complained and did not even get a response. Does anyone check on the conduct of your customer service because there is no doubt that this is done on purpose [protected]@yahoo.com

I am user id [protected] . I have used the second puzzle card search . Each time I have turned over 3 cards with money or cards. Each time the window would not close. I closed the app and reopened and never received the money or cards. Two times to turn over cards in a day is not a frequent option, but if it doesn't work it isn't very helpful
Thank you for your assistance,
Karen Casale