Playtika
reviews and complaints

I play slotsmania on my phone! Computer not working right now! Anyways I had over 3 billion points or coins whatever you call it and next thing I knew only had a little over 500, 000 what happened to the rest? And no I didn't not spend it! If I touched it then it was to easy to change! This needs to be fixed! Darn it! So mad because this isn't right please give my medal home

I have been playing for a long while and I enjoy the game but I have been noticing for a while now that the calculator is not adding properly. When I win exemple : 23m well the calculator adds up 20M instead. That is with every every spin I win and in every game. I had at one point 98 B and I went down so fast and I was betting only between 2 m and 5m a bet. Now for the past few months I had to buy credits. So when you buy the credits you start noticing these things, I do love the game but I don t have the money to keep buying. In over all I think that Slotomania should give me back in the lease between 10B and 20 Billions coins and fix the calculator. It says Free slots but I have to pay for my coins because I have trouble winning big jackpots. Please, Slotomania is my past time and I keep telling my friends that the games are fun. Help me keep playing. Thank you for reading this.

How in heavens' name is it possible to bet over 100 billion on a game "wild queen" and get one bonus for 6 billion.. I have gotten more betting 20 million a spin as opposed to 250 million a spin.. Guess u think every one of your customers are idiots..?.. You people are lower than the the low since u definitely have the intelligence to know better! As for your co conspirator "google" 👹💩there time of reckoning is a comin'.. As governments of the world are focusing on them.. Knowing them for the [censored] that u both are... Have a pleasant day😒😒

I had a account went to sign in to my Facebook to get more gifts and they deleted my original account I want all the coins back ASAP I want my original account back ASAP I want all my coins back from my original account Slotomania™ screwed me over and I'm not happy especially when some gifts we pay for

I am owed 6 billion and I have been trying to contact them for weeks and I am getting very angry. I will not be scammed and will take the matter as far as it takes.

To start, I make several purchases through mega spins frequently. Last night I spun and landed on the 179 billion wedge. I was only awarded 20 billion. Today I just purchased another a pin and landed on the 20 billion wedge and only received 2 billion. Im very disappointed as this has never been an issue. Please award my coins as I love playing. This will be the deciding factor of continuing to play or delete.

I just purchased a $9.99 for gems it charged me $21.00 not right give me back my $10.00 very upset!

Fir going on 3 weeks, I have been unable to receive gifts from friends or trade cards, they claim this is facebook issue, neither seem to have found a fix or owned up to whos fault it is, difficult to complete dashes that require cards, without purchasing. Not one mention online of any known fault, play tika give same excuse over and over
"I apologize for any inconvenience that may have caused lately with the game.

The game team is trying to find the root cause of the issue and is in contact with Facebook to resolve this at the earliest. We will not be able to send you a proof as it is internally done but rest assured that you will see a silver lining soon.

We have already included your case in the current investigation performed by our game team and we will get back to you as soon as possible with a resolution.
Our wizards have taken this on priority and it will be fixed anytime soon and I will make sure you will receive an email from our team when it is fixed.

I have been playing Slotomania for years. Last week was the first time I actually was doing really well. Now however I cannot access the game. I have been trying for days. Every time I try, it won't open. It's crashes. I have cleared out my cache, I have emptied and cleared history. I have rebooted my IPAD several different times. I have plugged and unplugged the machine several times as well. I am so discouraged. I don't want to lose my points. If I uninstall and reinstall everything will be gone. Please help me.
Debbie Prahl
[protected]@gmail.com

Your game is a huge rip-off! You charge so much for an extra spin of the wheel and I still get the lowest freaking amount possible! How do you expect people to keep playing and spending money if they get screwed! I think the higher you get the bigger the prizes should be! That tells you those that are in higher levels are loyal! Or were loyal! It's just a huge scam!

I have been playing this game for over a year and recently the company has been aggressively obvious about skimming millions of game dollars worth of chips when im not in the game. Initially, this happened approximately once a week for a small amount... Now its almost every time I turn off the game. They say its a "technical difficulty" which is surely not the case. As soon as you hit a certain number... For me it was 20 million, the game creators skim you back down in an effort to get you to purchase more chips. Im extremely upset only because I have wasted countless hours building this up, as parr of my challenge/inspiration to play the game. Please stay away or help them be held accountable for such a heinous business practice.
Disgruntled customer

Company charged my card for an item (gems 7-10-20) but I never received the gems the customer support service is not the email needed to send reply to or send copy of the receipt. I'm very upset about this bad enough they have the slots so tight a person hardly wins but to start (in my opinion) steal from the players. Hope someone can do something about this

I haven't been able to play for two weeks. Every time I start the app it says connection lost. I have a very good connection and use other apps, I contacted customer service but won't help me unless I take a snapshot of the player id info. But I can't since the info is only available after successfully opening the app. Please help. Been playing since 2012.

I have been playing slotomania for about 9 years, Since these people have taken, this site has become unfair, greedy, and hack your account. I have been a honest and loyal player that supported slotomania with 10s of thousand of dollars. You advertise as a free site to suck people in, and you can never win, it's all about buying.
I know it's a business but the greed and unfairness is sickening. The lies and corruption is a disgrace. You control who will win, as same names popup winning royal jackpots from mini to grand on regular basis. 70%Asians win, it's like you are a racist company.
I bought 15 packages, every package I was broke within minutes, and you say that fair for a free site, I say that is greed and corruption.
Received about 75 cards, approx 5 new ones, another rort.
Playtika you have a pattern, we loyal players buy buy buy to lose, bu tg after about 4 to 8 weeks we get a winning streak for about a week, then a corrupt popup stating I'm playing somewhere else which is a lie, then get booted come back and all your winnings seem to go, you put is back on the losing streak till broke and for another 4 to 8 weeks guarantee you will lose. And then I send emails regarding that fraudulent message and what happens, send in my error log number but you never can answer because it's a way to get more real dollars from me. Cause you are doing it.
You have been a very untrustworthy to your loyal players.
You don't answer to our problem, we are swept under mat. As a company earning REAL MONEY for shyt money you should have answers to our complaints without lies. There should be proper support, but no you just don't care about people.
More and more people are leaving cause of greed, lies and corruption.
You so called free slots are tighter than our Real slots here in Australia, so that is saying something.
I am sick off being ripped off, not get answers.
Sloto cards just go missing also, funny that.
Every time you put in a complaint you need screenshot, for heaven sakes we aren't the liars. Missing coins, not get the right payouts at times. I don't know how Google Is letting you get away with it but unless I get some fairness and answers, I will push this. It's sickening how your getting away from ripping people off.
People don't mind buying if we get some fun, but might as well throw our money in the toilet.
Been here 9 years the last 3 is the worst slotomania has become, games and add one are great, the greed and no fun is sickening.
Ace card spin to win ultimate, gunning how selected people only win, I would of spun over a 1000 times, and never.
Lucky spun you al ways advertise oh coukd be x70, but guarantee you won't get it. Spun that hundreds of time that doesn't really exsist, like it is false advertising, everything looks great but I can guarantee you won't get.
Look at your complaints daily, look at people leaving, because you have become a very unpleasant and greedy site. Shame that you a crucifying it. Shame Google is letting you get away with it.
I have attached the corrupt popup that you can never answer, and it's been months.
A.c. manager says it's very complex, no it isn't, it's cause you hack accounts for people to lose.
I had 136tril, ooops popup and broke in 2 days. Yes it's a pattern that you are operating.
I will wait to see if I get truthful answers, and fairness. I'm not sure how Google doesn't investigate with all the complaints. Hopefully you and I can resolve it before I take it further. Tu

I am in need of refunds from the purchases that did not process and/or had to be reordered/subsequently purchased again.
I need to know what to submit and where. This venue only allows 350 characters.
I have an email from google and others that have agreed to refund other charges. I am unable to locate any pertinent refund options. I have activity records of purchases to submit.

I just purchased 3 of the special coin packages... the ones for $9.99 where you get the drink shaker.
I received the coins but before I used even half of each purchase the game kicked me out and took all the coins. For example the last time I had 9, 000, 000, 000 plus coins when I got kicked out of the quest and I go back in to the game and all I have is 100, 000 plus coins
So 3 packages at 9.99$ ( 13.99 in Canada)which gave me around 30-40, 000, 000, 000 coins only let me use 1/4 the coins.
You need to check out this issue as well as either reimburse my money or my coins
Rebecca
[protected]@msn.com

I have contacted seven support agents regarding an issue i'm having with the bonus lounge. My computer freezes up when i'm in the bonus lounge and select a drink. The drink gets poured revealing the amount of my bonus and then freezes. I was finally given a support ticket last sunday but I was told today that technicians are busy with other issues and they don't know when they will resolve my issue.

The current promotion says if you get the lucky spin you can get a wild card or 5* card depending on how high the multiplier is. I purchased a package for $79.99 and didn't get directed to purchase the lucky spin. I then made a second purchase of 79.99 and again did not get directed to buy the lucky spin. I am now out almost $160 and I don't get the lucky spin. I would like a refund please. Neither purchase gave me what the promotion is.

So tired of this crap with slotomania u get ace pack u get same thing u go to customer support all u get is excuses. Ever since slotomania was sold to china the game has gone to hell. It ismore like work then fun they dont care about the players all they are worried about is money. It is to be a free game but all you get is pop ups to buy this buy that and the games dont payout u cant win all it is lets take all ur coins its bull crap. Would like something done been told we will pass your concerns on its all [censored] and lies

You guys have lost the play of game. U dont care about players anymore all u want to do is make dash so hard u cant do and u cant even get acepacks or new cards the game has become a joke. All iam asking is bring back the fun and not make it to where we dont want to play anymore. I feel like the customer suppert dont care and I feel like all they do is read from a card the fairness of slotomania needs to come back and the fun now its always buy this buy that to get the lion or what ever. I thought slotomania was a free game