This game has gotten way more ridiculous just sine a lot of these complaints. They are now creating games that consistently eat your credits so you have to keep purchasing more. This game is a joke and a huge scam. There are several law suits against this company playtika just because of their greed. Customer service is just as much of a joke as the game. As I’ve seen above they still just reply with that automated message stating this game is by chance. It certainly is not. I can play in a room and sit and watch the same few people win 1st, 2nd, and 3rd. Consistently over and over again. This game is nothing but a SCAM. Do NOT play this game unless you want to loose 1000,00’s of dollars.
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Sorry to hear your experience mate. Have you heard of Cashy Justice Fund? They help players with bad experiences from casinos. It's free to file a report to them with proof, after they verify it they can cover you just saw them on x