The complaint has been investigated and
resolved to the customer's satisfactionResolved PlayerAuctions — queued for immediate processing
resolved to the customer's satisfaction
My first time using Playerauctions webservice and I already just got mixed towards bad feeling about this. Most of the time I use discord and forum whenever I try to sell any account or gold on certain games that I played. I played WoW and also plan to sell my account to move on to other games. My "potential buyers" somehow urged and even recommend me to use Playerauctions.com service as medium of transaction as the website offers "warrant" and "trust". So I decided to give in since it's not cheap anyway, around 600$. My first potential buyer came in and wanted to make payments. Then started from there all the problems began unfolding. Rejected payments, delayed transactions, rating system priority, excessive fees, complicated refund and dispute systems, penalty systems, slow customer service responses, etc., etc.
My last buyer sealed the offer deal, made in Nov-17, had to wait 3 days for the disbursement process because the buyer kinda "lazy" to close the deal, so I have to wait another 3 days for the system to close the order. My final order ID is : 5398441 and I still have excluded credits with my previous "cancel penalty order" that I've been disputed and processed for like 8 days later. Then according to their estimation, I'd have to wait 2-3 days for my disbursement to be processed to Payoneer and I assume will take a few more days to be processed again to go through my bank account.
My last order ID: 5398441 has already been active since 17-Nov-2019, and I still don't know whether I will be paid or not. Got my refund penalty from previous buyer that tried to messed me up, yet it took 1 week to be reviewed. Spent 2 weeks for a single offer already, and still going.
What now?
Funds arrived
Hello Kia,
I sincerely apologize for the delay and concern you had with this order. I checked on order 5398441, and the reason your order's disbursement is delayed for a few more days is because your buyer did not purchase insurance. Sellers can offer buyers the option to purchase insurance, and when they do, the customary 3-day processing time for disbursements follow. Since none was offered to your buyer, or he/she simply did not buy it, the disbursement processing time is pushed to a few more days. This is to give your buyer a few more days to check if the account is safe, since he/she has no insurance for the account.
I will now make a follow-up for your disbursement so you can get paid this week. I'm sorry for the confusion, but this is how disbursements work in relation to insurance offers made by sellers.
If you have any other questions or order IDs you'd like me to check, please reply back here anytime.
Best regards,
Richard
Technically my buyer already had my account for like 10 days if you bother to look and inspect the schedule, that's more than the min 7days warranty option even though the warranty delay is an option. I wonder why not just make it a default 7d waiting period then? So I can schedule when I want to sell my account. Just save me the frustration and I hope what you mean this week is early days of the week not at the end of the week.
Hello again, Kia,
I'm really sorry for the trouble, as much as I'd like to give you a date, disbursements on the site are always expected to arrive by week — not by day, specifically. I have made a follow-up/report about this already and I'm afraid that's as far as we can do at this point, Kia.
Please let me know if you have any other concerns.
Best,
Richard
Hi again Richard, I feel like for the last issue your CS just simply duck my problem, excuse after excuse and ignores me. Should I write a new ticket or what? Suggestion please.
Hi again, Kia,
I was able to check on the ticket and it's still pending indeed. There would be no need to create another ticket. I'm terribly sorry about this, the finance team was swamped with disbursement requests last week and now that the issue is now sorted out, they've just started working on other concerns. I've marked the ticket again for priority and I have notified the finance team that the case has already taken a while. Really sorry for the long wait, we will respond back to the ticket ASAP once it's done.
Best regards,
Richard