Pizza Hutsupervisor promised refund and not received

J Nov 16, 2017

This complaint is in reference to a transaction that took place on Oct. 27, 2017. I made an on-line order to the Pizza Hut located at 3200 S Crater Rd in
Petersburg, VA 23805. Upon arriving and paying for the order I waited for more that an hour for what was promised to take 15 minutes. After constantly inquiring as to the location of my pizzas the Supervisor by the name of Steve came to the front of the restaurant and acknowledged that there had been a mix up with my order. Mind you that my funds had already been collected but there was no pizzas to supply. I immediately requested a refund was then told that he would make my refund in full and give me the pizzas for free. The free pizzas was his decision as all I really wanted was my money back. As of today [protected]) I have yet to receive my refund. Each time I contact Steve I get someone other than him, he is off or too busy. He wasn't too busy to take my money so he shouldn't be too busy to refund it. I, my family and my friends are regular customers and up until this point I have been pleased. This situation need to be resolved and I need to feel whole and appreciated.

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