Pizza Hut
reviews and complaints

I called to order pizza the girl was very disrespectful cussing at me. She told me to go [censored] my self and order from some where else . I called back to talk to the manager and she didnt have much more to say. She couldn't provide me any info about a corporate number or the name of the employee her name is Brittany she said she was the store manager . I cant believe that I was talked to that way.

I used a promo for $10 off a purchase of $25 or more online using two payment methods. Since I didn't get a confirmation of my order being received, I called. They ran out of what I wanted so I was forced to cancel; which I would have had to reorder the next day. They had $9 from one card on hold, $5+ from another card on hold so I just didn't get anything that night. So while I'm still waiting on my refund, I recorded the same thing the next day, $10.00 off one card and I paid $4.97 in cash. They took the $10.00 from my card ending in 6178 and the cash one my order arrived but my two personal Pan's were cold and the went back a two days later and took $14.97 from my card ending in 6178; which put me in the red. I have no idea why they debited $14.97 because I only submitted that $9.00 for the first order. Then my my daughter ordered $25 worth of food, that showed a delivery time of 8:15 pm and didn't receive it until 10:45. Even when she called to tell the superior, that person of aauthority very rude, had her on the phone saying "hello" and you could clearly hear that superior talking to another customer, very rudely. Telling her "ma'am do you know how much food you just ordered? Yes, it's gonna take a while" and her food was very cold, and it's on the kitchen barely eaten. If you aren't prepared to handle a heay load then that's not your profession. I even had a young man to try and change his voice and pretend he was the superior until I said that I was coming up there. That store here in Bartlett tn, on Macon Rd, 38134 is the worst place to carry your business and I have all of the receipts and account information.

Thanks kindly,
Very disappointed customers

We went and ordered a large supreme pizza at the Lakeville pizza hut in Minnesota, we ate about half the pizza until we noticed it wasn't fully cooked, the dough was still gooey, I've ate there many times before and this never has happed, I'd appreciate some type of resolution, someone can email me at [protected]@yahoo.com, like I said never had this problem before and whoever the cook must have been to busy talking to the people in the lobby

I ordered a pizza from Fair Lawn on Broadway. It was extremely salty. I asked for the mgr. GREG O. and he coldly told me "that's the way our pizzas are. If you want something different, order from another place." I couldn't believe it. He was so rude and uncaring. I know I am only one person, but I had an issue in the past and gave them another chance. I asked him if he cared I would speak to corporate and he confidently said "NO." DOMINOES us on the next block. Needless to say, I won't be ordering again. To be so cold and callous from a manager is reprehensible. Shame one you having people like this representing you. So sad.

The first thing I asked the employee that took my call was what was the special for the day.
He proceeded to tell me a large pizza with 3 toppings and chicken wings I cannot remember the except number chicken wings that the special provided. I double check if there was any other special he responded that that was the only a special that they had.
I told him that was fine but that I also wanted the cheesy Bite Pizza I'm not sure exactly what the name is product particular one that he understood what I meant. I told him what I wanted in regards to toppings for the pizza that came with the special. He told me that the second pizza only had one topping which was fine just wanted to try it.
You read back my order in regards to the pizzas we're concerned. I thought it was a strange that he didn't ask me about the chicken wings in regards to how spicy or what kind would I want. It was late I it Escape my mind to ask him.
My total was $41.18 between the food and delivery charges not counting the tip.
I received my delivery, soon after I realized I how to only receive the two pizzas with no chicken wings.
I called back and asked what had happened he was not particularly Pleasant or polite, he's claimed was that because when he read back my order he had only mentioned the teeth us there for my order was only the two pizzas that I have received. He was very rude and was annoyed that I was bothering him with my questioning. I told him that was fine I will follow up with a bad review and we'll figure it out myself.
He hung up on me.

You told me if I was charged for what I was told from the start or just two pizzas should cost me 40 something dollars. Or was this person that represents your company. Given a bait and switch to your customers period and charging them for incomplete orders. I am a very loyal customer over yours I did not go with any of the pizza brand other than yours but I am very in fleas with this treatment and unfair behavior in your companies part. Or someone that is representing your brand, please do look into this because I'm sure I'm not the only one that had been taken advantage and pretty much overcharge or stolen from because that is the way I see when I am over charged for something that I did not receive.

I had an online order of multiple items. I spent $41 plus I am a regular costumer. My pizza came and was completely burnt and 45 minutes later then estimated delivery time. I called the location and I was told they had a couple people call about pizza being burnt and they have 3 more deliveries and couldn't replace my pizza. I am very upset I buy pizza once to twice a week and to receive it burnt and can't not get it replace is very unprofessional. I also uploaded two photos.

August 7, 2018 around 6pm, Pizza Hut in Sun City, AZ, 10050 W Bell Rd, charged us $35.00+ for one medium hand tossed Supreme pizza and 12 count Wings/bone in. My husband was so flabbergasted, he paid the bill and brought the food home. I, too, was shocked by the amount. Checking the PH Menu prices, one medium hand tossed Supreme pizza costs $11.99 and I could not find a price for the 12 piece bone-in chicken wings; but 16 pieces (which we did not order or receive) costs $10.99. The bill should not have bee over $24.00. My husband was so upset when I asked for the receipt; he didn't remember getting one. It will be a cold day in HELL before we ever go to any Pizza Hut.

Usually this place is on point. But we're usually the only ones there. Tonight there were about 6 tables. They took forever to initially get to us. When the server did, she took our whole order. We had waited about 25 minutes and then she told us it would be a 6 minute wait on the pizza for the dough to thaw out. About 10 minutes later, she brought our food out all at once. The boneless wings were cold. The breadsticks were cold. The marinara was warmer than the breadsticks themselves. I had to saw through the pizza with my butter knife.

On 08/03/2018 I ordered a pizza and 2 liter coke from the pizza hutt. The driver passed my home at a high rate of speed with two hub caps missing in a gray four door car. I called the store to complain and was informed the pizza was on it's way. The store is about 6 football fields away from my home and when it arrived it was cold and it was the same car minus the pizza hust light on top. The driver informed me that she had not been down my street and had her phone out to tape record our conversation. I did not mind as I was polite informed her I would send in a complaint and that I was displeased with their service. I was informed that she did not have a light on her car and it must be a coincidence that the car I saw had the similar missing hub caps and was gray.

I think that it will be a great add for your competion that pizza hutt can't deliver a pizza the length of six football fields and can not keep it at least hot but certinaly not cold.

I have alway patrionized pizza hut but after this one incounter I will never use this local service1 ever1111

On 8/5/18 I ordered Large Stuffed Crust Pepperoni Lovers Pizza from the new store in Locust, NC, paying $2.00 extra. When I got Home and the kids started eating and when they got to the crust there was no cheese in it. I was going to let it go as I believe complaining directly to the store would mean never going back due to the specter of revenge for complaining. So I am voicing my complaint now because I have decided that even though I believe Pizza Hut to be superior to all other chains, I will never set foot in this store again. I am so disappoint after waiting with eager anticipation for this store to open. The only other option in this rural town is Dominos and I'd rather buy frozen than go back there. I was so looking forward to my first stuffed crust pizza. Since I ordered online there should no ambiguity as to what I ordered. As for my desirable resolution, keep the $2 and train your people how to read an order.

The Franklin Park Illinois store on Mannheim Road is recently opening. However, I called once they put me on hold for more than 10 minutes, I hung up and called again. No one ever came to the phone I finally hung up at the end of the minute six. I don't believe this. I feel like I need to let everyone else I know that with all of the pizza places in town this one will not see any service?

I order $40 worth of food from Selmer TN location last night. I ordered the big dinner box with wings, I received my pizza with no wings and was told I received store credit but was never asked what I would like in return. I proceeded to open the box and find that my pizza looked like it had been bitten off of. I called the store and was told the manager on the shift was busy and that she would call me back. I called back an hour later and then was told that I needed to come in Tuesday morning and let another manager handle it because there was nothing they could do about it. I'm highly upset with the service and the food! I stopped ordering from there 5 months ago and decided that maybe they had gotten better but I was proved wrong once again.

Store: 4200 Rainbow Blvd, Kansas City, KS [protected]

This is the first time I have ever posted a review of a bad customer experience I have had(this being the worst). However, after my experience with the Rainbow Blvd Pizza Hut I had to say something.

Yesterday, I placed an order for a pizza, wings, fries, and a diet Pepsi. The order arrived on time but upon arrival, the driver explained to me he brought regular Pepsi which was fine (it was already silly to order diet Pepsi with this particular order.) Then after the driver left, I found there were no fries in the order, so I called to explain the situation.

I didn't get a hold of the store but instead, I got a hold of a call center that was very friendly and helpful. I explained about the missing fries and wrong soda since I figured if they already had to come back, I might as well exchange the soda.I was then offered some free cheese sticks which was great.

Time went by and no one showed up, I called the store again and this time get a hold of the Rainbow store. I was told the fries were on their way but there was confusion about the diet soda, as the manager and the driver was only bringing the fries. I said okay and planned on telling the driver to just give me the fries and call it a day. Then more time passed by and no one showed up so I call the store again and got the call center. The call center told me that the store refused the remake and that I needed to contact the store.

So... I did and after getting a hold of the store I ask on the state of my order. I was then yelled at by the manager and told that the driver came and give me my fries and I refused to give back my soda. This is not what happened, no one ever showed up and the manager would not hear any of this though, she just yelled at me and hung up. I should not I very claim when talking to her (the manager).

I then called another store to get the corporate number. I think I just got another call center and they were very polite and professional. The guy I talked to was familiar with my case and had talked to the angry store manager who was the opposite of him, very professional. He helped me out and then thanked me for being claim during our conversation.

This is my first time writing a review complaining about an order/service I have received but that manger was absolutely terrible. Because of where live I have to order from this store so it goes without saying I will not be ordering from this Pizza Hut again and maybe Pizza Hut in general.

I placed the order online, payment went through, the online order said canceled, I drove to the store to express my concern over the issue. My order had never shown up, they couldn't find my card number. He made my pizza and made me pay again. Plus the price was higher than the first time around and I dont know how. By $6. This isn't my first terrible experience with this location. I would like a refund. And would like to speak to someone from your corporate office.

My family and I went to dinner at Pizza Hut and ordered 3 medium pizzas. One with Chicken and mushroom, one with sausage and cheese, and one with half sausage and half just cheese. We also ordered wings, drinks, and breadsticks. Everything was fine except the pizzas. The dough wasn't cooked and the dough came out with garlic sauce on it which made it taste really nasty. My husband and I spent over $50 for this meal for our family and ended up with pizza we couldn't eat, while trying to feed 4 kids. So we were really disappointed. Not sure we will be coming back to the location at 53rd street in Anderson.

On July 4, 2018 my self, husband and 3 kids under the age of 6 went to Pizza Hut in Blackfoot Idaho at 830pm .. we ordered 2 pizza's, cheese bread, hot wings and a chicken Alfredo pasta.. we received our cheese bread and sauce, We were eating it, and had finished about 75% of the sauce, our pizza had arrived to our table, and in the process of moving things around to make room for it, my 4 year old notice something in the sauce they brought us for the cheese sticks, after further looking at it with the waitress we realized it was a live bug, in the sauce we had almost finished.. she called the manager over to look at it as well.. he was very disgusted and apologized for the incident, he was very apologetic and didn't know what to even do for us.. we couldn't even finish our food, even thought he assured us that the bread stick sauce and pizza sauce were 2 different sauces.. we were so disgusted by the incident.. the next day, my 4 year old daughter had a tummy ache and had diarrhea all day.. on July 5th I called and spoke to a manager Alex about a credit the other manager had given me and that I was ready to use the credit, and he treated me like I was a liar, and like what had happened to me and my family that day wasn't even a big deal.. I was on the phone with him over 10 minutes with him questioning me about the insistent, the credit, the order that day, the time I was there, I felt like I was forcing him to give me credit.. and that I didn't deserve a credit.. I told him, how I felt and asked how he would have felt about his kids eating food with live bugs in it.. I told him that if that's how I was going to be treated I didn't want to order there.. and hung up..

Ordered online on 8/3/18 when I received my order one pizza was burnt and the pan pizza was so thin it looked like hand tossed. Had some kind of green sauce on parts of the crust. I called and put in a complaint and had another order delivered well this time the pan pizza was good but the thin crust had absolutely no sauce. I usually am not one to complain but the last few orders we have placed at this location have been unsatisfying. I did not call back when we received the second order simply because it was just to late.

Something has to be done to the management at this location because I feel if their job was being done orders like received would not go out.

Thank you for taking the time to read this and I hope to get feed back soon.
Beverly Mize

On August 05, 2018 we were refused to be let in your establishment. Me and my family was stopped at the door. Before we could even enter the restaurant white woman said that there were no more pizza. We were the only black family there. But she did not turn anyone other than us away. I wouldn't suggest this establishment to anyone if you are treating people like this. @ 721 E Main St, Luray, VA 22835

I ordered two large stuffed crust pizza and two double orders of bread sticks. The crust and bread sticks were extremely hard and when I called for a refund they expected me to drive the half hour ONE WAY all the way back for them to give me the refund. My pizzas and bread sticks shouldn't have been messed up in the first place. I spent $64.22 to have an awesome meal instead I received hard pizza that ended up in the trash. Worst experience ever next time I'll go to papas John's or dominoes. They offered a credit and that's it. I'd rather have my money back so I don't have to waste it on hard [censored] pizza again and [censored]ty customer service.

My husband and I ordered apizza from the same Pizza Hut that we ordered last year when they had the cheesy bite pizza out, well we thought Since we don't have our daughter tonight we would get a pizza... well upon arrival we got a (cold) mess, that looked like it was a week old, so messy and oily... the cheesy bites looked like they were just thrown on with all the cheese cooked out, and it was so thin, plus it looked like a Rat was in the pizza havin a party. when we called to complain, the guy said he new exactly what pizza we were talking about, and he had told the workers to make it again(but they did not) so he said that he was going to make a new pizza himself, and deliver it... so we said ok... well we waited... and waited some more and finally that got her A HOUR and some minutes later (WTF) upon opening that pizza, it looked pretty much the same... but we were done we ate it, not good, it was thin, thin it was floppy it didn't hold up and it just fell apart. I don't know but we were really disappointed with our cheesy bite pizza from this location, and 2 times is really unexcetable... when last year we got one that was yummy and looked presentable! The first time, timing was good and the pizza was so terrible, and try 2 timing was really bad and the pizza again was sloppily made, greedy, falling apart, droopy and just very raw like cheesy bites, no cheese in them at all... I'm finished, this location is the worst, we had a problem befor about a year ago... when they took hours to come out after we ordered and were only about 10 minutes down the road. Really this place needs to get new employees, and there [censored] together or be [censored] down!